Raulli & Sons Inc

★☆☆☆☆
  • 660 Burnet Ave

    Syracuse, NY 13203

    Map & Directions
  • 315-474-1370

Home & Garden

Home & Garden
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My husband and I wanted a simple gate at the top of our stairs. The railings were iron so, we called Raulli and Sons. Let's just say I should've shopepd around. The gate is OK (that is the best I can say). They told me it would take 8-12 weeks. At week 15 I CALLED THEM to see where the gate was. They told me next week (week 16) they could install. When they came to install it was THE WRONG DESIGN & DIDN'T FIT. The installer (who was very nice) wouldn't even try to install it. He took new measurements and was on his way. I called the next day to see how long it would take this time. I was told ANOTHER 8-12 weeks. With some pleading it was down to four weeks. So, on week 20 we finally received our gate. You better believe they weren't late in sending the bill! What a nightmare. I would never use these guys again.

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★☆☆☆☆

My husband and I wanted a simple gate at the top of our stairs. The railings were iron so, we called Raulli and Sons. Let's just say I should've shopepd around. The gate is OK (that is the best I can say). They told me it would take 8-12 weeks. At week 15 I CALLED THEM to see where the gate was. They told me next week (week 16) they could install. When they came to install it was THE WRONG DESIGN & DIDN'T FIT. The installer (who was very nice) wouldn't even try to install it. He took new measurements and was on his way. I called the next day to see how long it would take this time. I was told ANOTHER 8-12 weeks. With some pleading it was down to four weeks. So, on week 20 we finally received our gate. You better believe they weren't late in sending the bill! What a nightmare. I would never use these guys again.

Pros: Friendly installer.

Cons: LATE, poor communication, overpriced, mediocre quality

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