Gem Lab

★★★★☆
  • 4098 W Henrietta Rd

    Rochester, NY 14623

    Cross street: One Mile South Of Marketplace Mall

    Map & Directions
  • 585-359-3900

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I bought my first diamond from Joe, 47 years ago and have purchased many items from both Paul and Joe over the years. Back then Joe was the only certified Gemologist in Rochester. When I walk in the door I feel like family. Their selection and knowledge is second to none. They and their staff make you feel comfortable and make the purchase memorable. They are a full serivice lab that will design a setting, resize a ring or clean your diamond. If you are contemplating a purchase or need a repair they should be at the top of your list.

5
★★★★★

I bought my first diamond from Joe, 47 years ago and have purchased many items from both Paul and Joe over the years. Back then Joe was the only certified Gemologist in Rochester. When I walk in the door I feel like family. Their selection and knowledge is second to none. They and their staff make you feel comfortable and make the purchase memorable. They are a full serivice lab that will design a setting, resize a ring or clean your diamond. If you are contemplating a purchase or need a repair they should be at the top of your list.

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Going to The Gem Lab was the best experience. When you walk in the door you see a big beautiful store with every type of jewelry. After I was looking for awhile a friendly person asked if they could help me? I told her I was looking for a diamond. She said she would get me Paul who is a gemologist and he would give me an education on color,cut,clarity & caret weight. What a education I got. I had gone to 4 other stores and all they wanted to do is force me to but an expensive diamond. Paul took the time to teach me and get the best diamond in my price range. The owner his dad was also there that day he came by to talk with me. He has been in business for 52 years. With the purchase of a diamond you get the ring,appraisal & 1 year insurance for free. I was able to give my fiance a beautiful diamond & a place we can go forever for free checks,cleaning & polishing. We give The Gem Lab 5 stars.

5
★★★★★

Going to The Gem Lab was the best experience. When you walk in the door you see a big beautiful store with every type of jewelry. After I was looking for awhile a friendly person asked if they could help me? I told her I was looking for a diamond. She said she would get me Paul who is a gemologist and he would give me an education on color,cut,clarity & caret weight. What a education I got. I had gone to 4 other stores and all they wanted to do is force me to but an expensive diamond. Paul took the time to teach me and get the best diamond in my price range. The owner his dad was also there that day he came by to talk with me. He has been in business for 52 years. With the purchase of a diamond you get the ring,appraisal & 1 year insurance for free. I was able to give my fiance a beautiful diamond & a place we can go forever for free checks,cleaning & polishing. We give The Gem Lab 5 stars.

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I will never shop anywhere else for my jewelry. I have referred friends and family to them as they are patient, knowledgeable, reasonable in price and let you browse around without you feeling like someone is hanging over you. Patsy is fantastic, along with Paul and all of the staff. I have had my engagement setting changed numerous times and they are always pleasant and patient with me as I look and try on several different ones. I never felt hurried at all. If you want a great jewelry shopping experience, go to the Gem Lab...you will truly enjoy it.
Linda D.

5
★★★★★

I will never shop anywhere else for my jewelry. I have referred friends and family to them as they are patient, knowledgeable, reasonable in price and let you browse around without you feeling like someone is hanging over you. Patsy is fantastic, along with Paul and all of the staff. I have had my engagement setting changed numerous times and they are always pleasant and patient with me as I look and try on several different ones. I never felt hurried at all. If you want a great jewelry shopping experience, go to the Gem Lab...you will truly enjoy it.
Linda D.

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I'm very fond of The Gem Lab because of the quality of work they consistently turn out in a reasonable amount of time. I'm always greeted warmly by all the employees at the store. Patsy, is my favorite because I find she listens to what I want and pays attention to the detail that I feel makes a piece so special. If you are looking for a special piece, want value and quality, ask for Patsy at The Gem Lab.

5
★★★★★

I'm very fond of The Gem Lab because of the quality of work they consistently turn out in a reasonable amount of time. I'm always greeted warmly by all the employees at the store. Patsy, is my favorite because I find she listens to what I want and pays attention to the detail that I feel makes a piece so special. If you are looking for a special piece, want value and quality, ask for Patsy at The Gem Lab.

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Both my husband and I have shopped at the Gem Lab for years and have always been extremely pleased with everything they have
done for us. Recently I had my diamond engagement ring ( which had 2 rubies on each side of the diamond) made into a pendant.
It came out fantastic and was nicer than I had imagined! I had an idea of what I wanted and they suggested mouting it in a different
way and I am so pleased with the suggestion. The employees are always very friendly and helpful--I will always return to the Gem Lab!
As a matter of fact,I am on my way there tongiht!

5
★★★★★

Both my husband and I have shopped at the Gem Lab for years and have always been extremely pleased with everything they have
done for us. Recently I had my diamond engagement ring ( which had 2 rubies on each side of the diamond) made into a pendant.
It came out fantastic and was nicer than I had imagined! I had an idea of what I wanted and they suggested mouting it in a different
way and I am so pleased with the suggestion. The employees are always very friendly and helpful--I will always return to the Gem Lab!
As a matter of fact,I am on my way there tongiht!

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.

This is the place to find a real jeweler. Take your old gold and gems to trade in and create something unique. Patsy the manager has a talent to listen to the customer and help create and design what you are looking for. No arrogance like the Monroe Avenue Jeweler's. Down to earth, get what you want, with exceptional service is what the Gem Lab is all about.

5
★★★★★

This is the place to find a real jeweler. Take your old gold and gems to trade in and create something unique. Patsy the manager has a talent to listen to the customer and help create and design what you are looking for. No arrogance like the Monroe Avenue Jeweler's. Down to earth, get what you want, with exceptional service is what the Gem Lab is all about.

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I have been going to the Gem Lab for years. For the others who wrote the earlier reviews, Joe is a crab ass but I don't think he means to be. He's just old and grumpy and can become endearing (sort of) after knowing him for years. I think he needs to retire already. If you are diamond shopping, deal with his son Paul instead. Paul is the best and will give you a good deal. They do ALL kinds of jewelry repairs that other jewelers turn their noses to. They do any kind of custom work too. I had brought a stirling silver ring in to be sized and it contained a 'risky' stone for sizing (meaning it could easily break). Well, during the sizing heating process the stone broke. They ordered stones to try to replace it but I wanted the exact same color I had (it was very hard to match the color of this broken stone because the color shifted). The artist who originally made the ring had another stone from the same batch as my original stone. Paul tried to buy the stone off the artist. The artist wouldn't sell Paul the stone but for a fee would replace my stone in my ring. To keep me happy Paul sent the ring back to the artist and the artist replaced my stone himself at a HEFTY charge to Paul. I don't know many jewelers that would do this to keep a customer. I didn't pay a cent. Most jewelers won't even size silver rings. I will forever be a customer.

5
★★★★★

I have been going to the Gem Lab for years. For the others who wrote the earlier reviews, Joe is a crab ass but I don't think he means to be. He's just old and grumpy and can become endearing (sort of) after knowing him for years. I think he needs to retire already. If you are diamond shopping, deal with his son Paul instead. Paul is the best and will give you a good deal. They do ALL kinds of jewelry repairs that other jewelers turn their noses to. They do any kind of custom work too. I had brought a stirling silver ring in to be sized and it contained a 'risky' stone for sizing (meaning it could easily break). Well, during the sizing heating process the stone broke. They ordered stones to try to replace it but I wanted the exact same color I had (it was very hard to match the color of this broken stone because the color shifted). The artist who originally made the ring had another stone from the same batch as my original stone. Paul tried to buy the stone off the artist. The artist wouldn't sell Paul the stone but for a fee would replace my stone in my ring. To keep me happy Paul sent the ring back to the artist and the artist replaced my stone himself at a HEFTY charge to Paul. I don't know many jewelers that would do this to keep a customer. I didn't pay a cent. Most jewelers won't even size silver rings. I will forever be a customer.

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\r\n\r\nI have been in the Gem Lab several times before today. I even had some custom work done on a ring a year ago with which I was quite happy; however, I went in today to shop for a diamond for an engagement ring and I am never coming back.\r\n\r\nI came in with a sheet comparing several diamonds varying in price from $900 to $1500 from a couple online diamond sellers. The proprietor's father was consulting me on my purchase. As soon as he saw my comparison sheet his attitude changed from friendly to just short of verbally abusive. He asked me why I was spending so much time shopping around for a diamond that ""only cost $1500."" He said that, ""even if what you end up buying is just a piece of glass, you are still only out $1500."" Sorry Joe, I'm just a starving student looking for a special diamond to give to my special lady. He told me it wasn't worth my time to shop around, and that I should select a jeweler based on reputation and ""just go there and buy it.""\r\n\r\nOut of all the jeweler's I've visited, Joe was the most arrogant man I met. I don't know what he was thinking, or he was having a bad day or something, but I had a terrible experience at the Gem Lab. I won't be going back.

0
★☆☆☆☆

\r\n\r\nI have been in the Gem Lab several times before today. I even had some custom work done on a ring a year ago with which I was quite happy; however, I went in today to shop for a diamond for an engagement ring and I am never coming back.\r\n\r\nI came in with a sheet comparing several diamonds varying in price from $900 to $1500 from a couple online diamond sellers. The proprietor's father was consulting me on my purchase. As soon as he saw my comparison sheet his attitude changed from friendly to just short of verbally abusive. He asked me why I was spending so much time shopping around for a diamond that ""only cost $1500."" He said that, ""even if what you end up buying is just a piece of glass, you are still only out $1500."" Sorry Joe, I'm just a starving student looking for a special diamond to give to my special lady. He told me it wasn't worth my time to shop around, and that I should select a jeweler based on reputation and ""just go there and buy it.""\r\n\r\nOut of all the jeweler's I've visited, Joe was the most arrogant man I met. I don't know what he was thinking, or he was having a bad day or something, but I had a terrible experience at the Gem Lab. I won't be going back.

Pros: Wide selection. Expert jeweler.

Cons: TERRIBLE customer service. No matter what you think you are WRONG. Also, high prices.

.

I have been in the Gem Lab several times before today. I even had some custom work done on a ring a year ago with which I was quite happy; however, I went in today to shop for a diamond for an engagement ring and I am never coming back.

I came in with a sheet comparing several diamonds varying in price from $900 to $1500 from a couple online diamond sellers. The proprietor's father was consulting me on my purchase. As soon as he saw my comparison sheet his attitude changed from friendly to just short of verbally abusive. He asked me why I was spending so much time shopping around for a diamond that "only cost $1500." He said that, "even if what you end up buying is just a piece of glass, you are still only out $1500." Sorry Joe, I'm just a starving student looking for a special diamond to give to my special lady. He told me it wasn't worth my time to shop around, and that I should select a jeweler based on reputation and "just go there and buy it."

Out of all the jeweler's I've visited, Joe was the most arrogant man I met. I don't know what he was thinking, or he was having a bad day or something, but I had a terrible experience at the Gem Lab. I won't be going back.

1
★☆☆☆☆

I have been in the Gem Lab several times before today. I even had some custom work done on a ring a year ago with which I was quite happy; however, I went in today to shop for a diamond for an engagement ring and I am never coming back.

I came in with a sheet comparing several diamonds varying in price from $900 to $1500 from a couple online diamond sellers. The proprietor's father was consulting me on my purchase. As soon as he saw my comparison sheet his attitude changed from friendly to just short of verbally abusive. He asked me why I was spending so much time shopping around for a diamond that "only cost $1500." He said that, "even if what you end up buying is just a piece of glass, you are still only out $1500." Sorry Joe, I'm just a starving student looking for a special diamond to give to my special lady. He told me it wasn't worth my time to shop around, and that I should select a jeweler based on reputation and "just go there and buy it."

Out of all the jeweler's I've visited, Joe was the most arrogant man I met. I don't know what he was thinking, or he was having a bad day or something, but I had a terrible experience at the Gem Lab. I won't be going back.

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I had 3 diamonds reset from an old ring my Grandmother gave me. The setting was platnium but I just didn't like the setting. I selected with some great help of the staff a 3 stone setting raised silver surrondes the diamonds on a wide gold band.
It turned out so good, I get so many compliments on this ring and people seem to know the Gem Lab. I would recommend this place for any jewelery need.

4
★★★★☆

I had 3 diamonds reset from an old ring my Grandmother gave me. The setting was platnium but I just didn't like the setting. I selected with some great help of the staff a 3 stone setting raised silver surrondes the diamonds on a wide gold band.
It turned out so good, I get so many compliments on this ring and people seem to know the Gem Lab. I would recommend this place for any jewelery need.

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.

I went here to buy my wife's engagement ring. I thought I knew what I wanted, but Joe convinced me otherwise. Once we settled on what size/type of diamond he was able to get it in a couple of days. Prices on diamonds is always negotiable. Don't go for what they offer you. I was able to talk them down a few hundred bucks and probably could have gone more.

PROS: Friendly, knowledgable
CONS: none

4
★★★★☆

I went here to buy my wife's engagement ring. I thought I knew what I wanted, but Joe convinced me otherwise. Once we settled on what size/type of diamond he was able to get it in a couple of days. Prices on diamonds is always negotiable. Don't go for what they offer you. I was able to talk them down a few hundred bucks and probably could have gone more.

PROS: Friendly, knowledgable
CONS: none

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When i walked into the store someone helped me right away ,they have precious stones here also and a great selection!! I was very impressed and very clean and neat!!!

PROS: They had what I was looking for!!!
CONS:

4
★★★★☆

When i walked into the store someone helped me right away ,they have precious stones here also and a great selection!! I was very impressed and very clean and neat!!!

PROS: They had what I was looking for!!!
CONS:

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