Symphony Cleaners

★★☆☆☆

About Symphony Cleaners

Categories
  • Personal Services
  • Dry Cleaning & Laundry Services

Personal Services

Personal Services
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Iris Cleaners

88 E 31st St New York, NY

1.5 4
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I generally spend about $200/month on laundry and dry cleaning and because of location, I made the mistake of using Symphony. On 4 separate occasions, Sympony washed clothes that were slated for Dry Cleaning (and charged for dry cleaning), returned clothing wet and wrinkled, creased pants that were not supposed to be creased, and did not return when they stated they would.

Any attempt to resolve was futile. You'd be better off washing your clothing on a rock than using this inept company.

1
★☆☆☆☆

I generally spend about $200/month on laundry and dry cleaning and because of location, I made the mistake of using Symphony. On 4 separate occasions, Sympony washed clothes that were slated for Dry Cleaning (and charged for dry cleaning), returned clothing wet and wrinkled, creased pants that were not supposed to be creased, and did not return when they stated they would.

Any attempt to resolve was futile. You'd be better off washing your clothing on a rock than using this inept company.

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They destroyed my clothes.
Washed them instead of dry cleaned them. Wool and Silk. All of them got destroyed. When I informed them of the problems. They stretched some of the clothes beyond recognition. Do NOT use

1
★☆☆☆☆

They destroyed my clothes.
Washed them instead of dry cleaned them. Wool and Silk. All of them got destroyed. When I informed them of the problems. They stretched some of the clothes beyond recognition. Do NOT use

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First and last time I will use this cleaner.
They picked up my 25 lb. bag of laundry on Thursday morning, went in to pay on Friday when I was told it would arrive at my apt. in 45 minutes. Did not receive it until 2 hours later-- yet it was NOT my laundry but someone elses.
Called them on Saturday morning and they told me they would call me back to see what happened. Never called. I called them and they told me they located my laundry and it would be dropped off at 4:30. It was never dropped off and they left for the evening without calling me.
I called them on Monday morning and they said it would be dropped off in 45 minutes. After waiting over 2 hours I went to the cleaners and the person told me it was on its way. Yet I am in my apt. over an hour later and have yet to receive my laundry...

1
★☆☆☆☆

First and last time I will use this cleaner.
They picked up my 25 lb. bag of laundry on Thursday morning, went in to pay on Friday when I was told it would arrive at my apt. in 45 minutes. Did not receive it until 2 hours later-- yet it was NOT my laundry but someone elses.
Called them on Saturday morning and they told me they would call me back to see what happened. Never called. I called them and they told me they located my laundry and it would be dropped off at 4:30. It was never dropped off and they left for the evening without calling me.
I called them on Monday morning and they said it would be dropped off in 45 minutes. After waiting over 2 hours I went to the cleaners and the person told me it was on its way. Yet I am in my apt. over an hour later and have yet to receive my laundry...

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I started using this service because they had a coupon in a mailer. I usually call in the morning and leave the laundry with the doorman on my way out the door. Everything is back by the next evening, sometimes one day after that.

My main concern is that the clothes come back folded into 6 X 18 rectangles, and highly compressed. So most things are not only wrinkled, but with creases in unexpected places.

3
★★★☆☆

I started using this service because they had a coupon in a mailer. I usually call in the morning and leave the laundry with the doorman on my way out the door. Everything is back by the next evening, sometimes one day after that.

My main concern is that the clothes come back folded into 6 X 18 rectangles, and highly compressed. So most things are not only wrinkled, but with creases in unexpected places.

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