Gem Auto Sales

★★★★☆
  • 3857 State Route 104

    Williamson, NY 14589

    Map & Directions
  • 315-589-6052

About Gem Auto Sales

Categories
Hours
Mon-Thu 9am-6pm, Fri 9am-5pm, Sat 9am-3pm

Automotive

Automotive
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4.0 3
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I returned to Gem Auto Sales to trade in my tired 1998 Blazer that I bought from Jim Mitchell owner of Gem Auto. I looked around and found a 2001 Honda Odyssey van that looked like in good shape. I test drove the van and fell in love as it drove real nice. I informed Jim that I wanted to take it home to have my son look over this vehicle. Jim knew my son as he my son did some mechanical work for Jim. My som looked over the vehicle very carefully and told me it was a good sound vehicle. I drove the van back to Gem Auto Sales whe i began to hammer out a good deal on this awesome vehicle. I finally secured the vehicle for a price that was fair. I also got the extended warranty that cover many of the major repairs that could happen on a older vehicle with a lot of miles. I rather be safe and covered should a problem arise and have to come up with 2900 for transmission or any other costly problems.
Go to Gem Auto and drive away in a fine preowned vehicles Gem Auto has to offer. Ask for a Car-Fax showing history of any major accidents also has information on how many owners. Tell Jim Paul L sent you. That will mean a lot to me. Happy Motoring Look for a Gray Honda Van with Gem Auto Sales on license plate frame.
Paul L Marion NY

5
★★★★★

I returned to Gem Auto Sales to trade in my tired 1998 Blazer that I bought from Jim Mitchell owner of Gem Auto. I looked around and found a 2001 Honda Odyssey van that looked like in good shape. I test drove the van and fell in love as it drove real nice. I informed Jim that I wanted to take it home to have my son look over this vehicle. Jim knew my son as he my son did some mechanical work for Jim. My som looked over the vehicle very carefully and told me it was a good sound vehicle. I drove the van back to Gem Auto Sales whe i began to hammer out a good deal on this awesome vehicle. I finally secured the vehicle for a price that was fair. I also got the extended warranty that cover many of the major repairs that could happen on a older vehicle with a lot of miles. I rather be safe and covered should a problem arise and have to come up with 2900 for transmission or any other costly problems.
Go to Gem Auto and drive away in a fine preowned vehicles Gem Auto has to offer. Ask for a Car-Fax showing history of any major accidents also has information on how many owners. Tell Jim Paul L sent you. That will mean a lot to me. Happy Motoring Look for a Gray Honda Van with Gem Auto Sales on license plate frame.
Paul L Marion NY

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i have bought 5 cars from gem auto sales over the years .i have 3 put of the 5 on the road.my 1999 mustang was a gift from my hubby for my birthday.thank you JIM for fining just the right car for me. and john love his new car we just

3
★★★★★

i have bought 5 cars from gem auto sales over the years .i have 3 put of the 5 on the road.my 1999 mustang was a gift from my hubby for my birthday.thank you JIM for fining just the right car for me. and john love his new car we just

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At first, everything seemed great at Gem Auto Sales. Mr. Mitchell was friendly and worked with my busy schedule. I test drove a car, and really liked it. I decided to wait a couple of days and return for a second test drive.
When I arrived for a second test drive, everything was once again great. As I was driving the car, I realized that I wanted to buy it and planned to make an offer upon my return. Unfortunately for me, however, I didn't make it back to the dealership in the car, because it BROKE DOWN! I shut it off to check the trunk/cd player etc, and it never started again! A friend who was with me believes that it was the starter. I got stranded on the side of the road about a mile from the dealership. Because of this, I ended up walking the mile back to the dealership. Even after all of this, I was still in good spirits.
Upon arriving in his office, I was shocked to hear Mr. Mitchell say "thanks for wrecking my car." I was completely baffled by this, and asked him to repeat himself. When he did, he added "now I have to pay for a tow truck and to fix it." He also said that the car wasn't acting like that at all before I took it, and that it was in no way his fault. I talked with him for a couple more minutes and did not get the impression that he was joking. When I mentioned that before this conversation I was still interested in buying a vehicle from him, he suddenly changed his tune and told me that he was just being sarcastic. My question is this: Is there really room for sarcasm when your customers are returning from test drives on foot?
After this incident, I suddenly started hearing about similar experiences from other people. I was about ten minutes away from buying a car with a potentially serious problem. I would like to prevent other people from making the same mistake. I know that even brand new cars can have problems. Mr. Mitchell's reaction to this situation, however, is why my experience with Gem Auto Sales was nothing other than awful.

0
★☆☆☆☆

At first, everything seemed great at Gem Auto Sales. Mr. Mitchell was friendly and worked with my busy schedule. I test drove a car, and really liked it. I decided to wait a couple of days and return for a second test drive.
When I arrived for a second test drive, everything was once again great. As I was driving the car, I realized that I wanted to buy it and planned to make an offer upon my return. Unfortunately for me, however, I didn't make it back to the dealership in the car, because it BROKE DOWN! I shut it off to check the trunk/cd player etc, and it never started again! A friend who was with me believes that it was the starter. I got stranded on the side of the road about a mile from the dealership. Because of this, I ended up walking the mile back to the dealership. Even after all of this, I was still in good spirits.
Upon arriving in his office, I was shocked to hear Mr. Mitchell say "thanks for wrecking my car." I was completely baffled by this, and asked him to repeat himself. When he did, he added "now I have to pay for a tow truck and to fix it." He also said that the car wasn't acting like that at all before I took it, and that it was in no way his fault. I talked with him for a couple more minutes and did not get the impression that he was joking. When I mentioned that before this conversation I was still interested in buying a vehicle from him, he suddenly changed his tune and told me that he was just being sarcastic. My question is this: Is there really room for sarcasm when your customers are returning from test drives on foot?
After this incident, I suddenly started hearing about similar experiences from other people. I was about ten minutes away from buying a car with a potentially serious problem. I would like to prevent other people from making the same mistake. I know that even brand new cars can have problems. Mr. Mitchell's reaction to this situation, however, is why my experience with Gem Auto Sales was nothing other than awful.

 

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