Cable Doctor Co

★★★★☆
  • 226 E 14th St

    New York, NY 10003

    Map & Directions
  • 212-614-9207

Computer & Internet Services

Computer & Internet Services
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fast, affordable and good, who could ask for more

3
★★★★★

fast, affordable and good, who could ask for more

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I recently brought my old Dell laptop to the cable doctor store for repair. I suspected it was totally "a brick" because the mother board was gone. I was right and with the help of the staff at the store I purchased a re-furbished Dell

3
★★★★★

I recently brought my old Dell laptop to the cable doctor store for repair. I suspected it was totally "a brick" because the mother board was gone. I was right and with the help of the staff at the store I purchased a re-furbished Dell

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Terrible. What ever was still working - just gone.
I coul'd have dropped my computer into the East River with same results. Attitude - terrible. Lies without blinking an eye.
14th Street business. I should known better.

3
★★★★★

Terrible. What ever was still working - just gone.
I coul'd have dropped my computer into the East River with same results. Attitude - terrible. Lies without blinking an eye.
14th Street business. I should known better.

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i dropped my hp laptop which i cracked the lcd last week. And the techs there fixed in just 2 days. It was a reasonable price they charged me for it, comparing to other places. I paid just $175 for it (the other places they were trying to

3
★★★★★

i dropped my hp laptop which i cracked the lcd last week. And the techs there fixed in just 2 days. It was a reasonable price they charged me for it, comparing to other places. I paid just $175 for it (the other places they were trying to

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This place is a scam. They will lie to you and take your money. They have obviously inflated their own positive reviews all on similar dates and similar wording and similar user names. These people are not to be trusted, and will look you

3
★★★★★

This place is a scam. They will lie to you and take your money. They have obviously inflated their own positive reviews all on similar dates and similar wording and similar user names. These people are not to be trusted, and will look you

.

I dropped off my laptop, which was fried because I accidentally spilled a drink on it, on 4/22/10.. something that should have taken 2 weeks to fix somehow has taken over 7 weeks. I must have called the store 2 or 3 times a week, every week, to see what the hell the situation is. The amount of bullshit and lies I was fed would amaze you..

To recap just some of these lies, I was first told that it could be done by May 12 because the parts were coming in from Brooklyn and Ohio, then I was told that they got lost in shipping, then I was told they would receive them in a few days, then I was told they just received them, then I was told they made a mistake and they still never got them and I also found out they didn't place an order for the parts until May 10th (two weeks after I dropped it off), then I was told it would take 5 more days with the guy's guarantee. Then 3 weeks later I call (because of course these guys can never call me, their client), they tell me that they misdiagnosed the problem and they couldn??t fix it.

This is probably the worst customer service I have ever experienced in my life.. please do yourself a favor and take your business elsewhere, even if it means spending a few more dollars (not that this service was anything cheap). I am not big on making negative reviews, in fact this is the first I've ever written, so you should know how compelled I felt to write this. I hope I can stop at least one person from using their service, unless of course you prefer to be cursed out and lied to on the phone..

0
★☆☆☆☆

I dropped off my laptop, which was fried because I accidentally spilled a drink on it, on 4/22/10.. something that should have taken 2 weeks to fix somehow has taken over 7 weeks. I must have called the store 2 or 3 times a week, every week, to see what the hell the situation is. The amount of bullshit and lies I was fed would amaze you..

To recap just some of these lies, I was first told that it could be done by May 12 because the parts were coming in from Brooklyn and Ohio, then I was told that they got lost in shipping, then I was told they would receive them in a few days, then I was told they just received them, then I was told they made a mistake and they still never got them and I also found out they didn't place an order for the parts until May 10th (two weeks after I dropped it off), then I was told it would take 5 more days with the guy's guarantee. Then 3 weeks later I call (because of course these guys can never call me, their client), they tell me that they misdiagnosed the problem and they couldn??t fix it.

This is probably the worst customer service I have ever experienced in my life.. please do yourself a favor and take your business elsewhere, even if it means spending a few more dollars (not that this service was anything cheap). I am not big on making negative reviews, in fact this is the first I've ever written, so you should know how compelled I felt to write this. I hope I can stop at least one person from using their service, unless of course you prefer to be cursed out and lied to on the phone..

Pros: honestly cant think of one

Cons: terrible service, lies, and ineptitude

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I was in town for 2 day when my laptop died. They put in a new Harddrive and reloaded my data and I was good to go. They called me a few days later to make sure everything was working well. Now thats what i call customer service. Did i mention that this was done for around $150...very fair

2
★★★★★

I was in town for 2 day when my laptop died. They put in a new Harddrive and reloaded my data and I was good to go. They called me a few days later to make sure everything was working well. Now thats what i call customer service. Did i mention that this was done for around $150...very fair

Pros: fast, attentive, reasonable and good

Cons: none

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During finals week I got caught up one night working on a paper so i decided to take a brake and watch a movie on the internet, while I waited for it to load (idk too many spywares or something took forever to load) so i made some food and as I sat down to eat like a genius i spilled some beverage yup right on the keyboard of my almost young HP Pavilion so the next day i found this place Cable Doctor and after I explained my predicament and my time frame...they came thought just in time for me to finish my paper too bad they were not grading it...anyway this place has good customer service, very knowledgeable staff and perfect efficiency, even cleaned and upgraded my laptop for a very reasonable price. Thanks Cable Docs you saved my life))),

2
★★★★★

During finals week I got caught up one night working on a paper so i decided to take a brake and watch a movie on the internet, while I waited for it to load (idk too many spywares or something took forever to load) so i made some food and as I sat down to eat like a genius i spilled some beverage yup right on the keyboard of my almost young HP Pavilion so the next day i found this place Cable Doctor and after I explained my predicament and my time frame...they came thought just in time for me to finish my paper too bad they were not grading it...anyway this place has good customer service, very knowledgeable staff and perfect efficiency, even cleaned and upgraded my laptop for a very reasonable price. Thanks Cable Docs you saved my life))),

Pros: Friendly, Convenience, Efficient

Cons: needs to extend hours

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This store has great customer service and they are really knowledgeable. They are patient with their customers and explain the problem fully so that you really understand what is needed for your computer. You should definitely bring your computer there!

2
★★★★★

This store has great customer service and they are really knowledgeable. They are patient with their customers and explain the problem fully so that you really understand what is needed for your computer. You should definitely bring your computer there!

Pros: Great Service and technical know how!

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i took my mac book to apple just to find out how much it would cost to repair my screen and to replace the keys on the keyboard. Sadly they said it would cost me an arm and a leg. literaly over $500 and so a friend of mine told me about this place. checked it out and turned out that the price was more sound and it was repaired. good place 2 get things fixed seems like

2
★★★★★

i took my mac book to apple just to find out how much it would cost to repair my screen and to replace the keys on the keyboard. Sadly they said it would cost me an arm and a leg. literaly over $500 and so a friend of mine told me about this place. checked it out and turned out that the price was more sound and it was repaired. good place 2 get things fixed seems like

Pros: good repair

Cons: takes some time

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I've heard bad things about this business in the past but I had no other location that could of fixed my laptop so I gave it a shot. It took some time like 4 or 5 days but they fixed my screen and I'm glad its working. I'm planing 2 bring my other 2 computers there soon.

2
★★★★★

I've heard bad things about this business in the past but I had no other location that could of fixed my laptop so I gave it a shot. It took some time like 4 or 5 days but they fixed my screen and I'm glad its working. I'm planing 2 bring my other 2 computers there soon.

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I've heard bad things about this business in the past but I had no other location that could of fixed my laptop so I gave it a shot. It took some time like 4 or 5 days but they fixed my screen and I'm glad its working. I'm planing 2 bring my other 2 computers there soon.

2
★★★★★

I've heard bad things about this business in the past but I had no other location that could of fixed my laptop so I gave it a shot. It took some time like 4 or 5 days but they fixed my screen and I'm glad its working. I'm planing 2 bring my other 2 computers there soon.

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Yes i went there cause a Virus Problem in my Laptop and i was taken cared the New employers are very nice and responsible and the New Owner Ken Sander and his new employers are very cool and organized. I Recommend that place i was treated very nice.

2
★★★★☆

Yes i went there cause a Virus Problem in my Laptop and i was taken cared the New employers are very nice and responsible and the New Owner Ken Sander and his new employers are very cool and organized. I Recommend that place i was treated very nice.

Pros: Best In Town

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AVOID this place at all costs!

Working with Hector, the owner/operator at the Cable Doctor has been the absolute WORST customer experience in my entire life, and I do not state that lightly. Although Hector seems like a nice guy, they are totally incompetent for anything regarding computer repair, and will lie to you and make you come back to the store multiple times to give you back an even more screwed up computer with less parts then I turned it in with!

I took in a computer to get repaired that was having video card issues, as well as needed some basic upgrades (memory and Hard Drive that I had pre-purchased), and it took over 4 months before I finally got my computer back!!! I had to make 3 trips to pick it up when they said it was fixed, but every time it was still broken and had to pay for cabs to bring it back every time. When I got it back, the Crucial memory that I had purchased and brought in was MISSING from the computer even though they told me they installed it! They either STOLE my memory or misplaced it and did not replace it with the original until I called them on it! To boot, the computer would not start up even though they claimed they tested it and it was working for the 3rd time! If you look at the store, it looks like a twister swept through it, and these guys are the absolute worst!

Lazy, incompetent, and complete rip-off and waste of time. Go to D&Q Computer repair a few blocks away for better service and guys that know what they are doing.

0
★☆☆☆☆

AVOID this place at all costs!

Working with Hector, the owner/operator at the Cable Doctor has been the absolute WORST customer experience in my entire life, and I do not state that lightly. Although Hector seems like a nice guy, they are totally incompetent for anything regarding computer repair, and will lie to you and make you come back to the store multiple times to give you back an even more screwed up computer with less parts then I turned it in with!

I took in a computer to get repaired that was having video card issues, as well as needed some basic upgrades (memory and Hard Drive that I had pre-purchased), and it took over 4 months before I finally got my computer back!!! I had to make 3 trips to pick it up when they said it was fixed, but every time it was still broken and had to pay for cabs to bring it back every time. When I got it back, the Crucial memory that I had purchased and brought in was MISSING from the computer even though they told me they installed it! They either STOLE my memory or misplaced it and did not replace it with the original until I called them on it! To boot, the computer would not start up even though they claimed they tested it and it was working for the 3rd time! If you look at the store, it looks like a twister swept through it, and these guys are the absolute worst!

Lazy, incompetent, and complete rip-off and waste of time. Go to D&Q Computer repair a few blocks away for better service and guys that know what they are doing.

Pros: none - hugewaste of time and money

Cons: ripoff / stole my memory / incompetent / very slow

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I am a student and have high expectations from computer repair services. Cable doctor always resolves the most difficult issues (including replacing laptop screen) fast and for the fair price. And I couldn't care less about their office appearance.

2
★★★★★

I am a student and have high expectations from computer repair services. Cable doctor always resolves the most difficult issues (including replacing laptop screen) fast and for the fair price. And I couldn't care less about their office appearance.

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I absolutely needed to get power back on my laptop to salvage some data, and sending it back to the vendor under the warranty was not an option. They definitely took a long time to make any progress, although they promised a very fast turnaround. When I finally got my laptop back, after two delays and $200 later, the power was indeed fixed; however, within two seconds, the screen went dark. I managed to get all my data out of it, and went back to talk to them about my problem. After a week of the laptop collecting dust at their "shop", they said it would cost me another $170 and that the screen had nothing to do with the power, just another one of those "coincidences". Overall, the guy is really rude, and has a pretty shady business. If you are absolutely desperate and attempting a Hail Mary on your computer, then go there; otherwise, stay away.

0
★☆☆☆☆

I absolutely needed to get power back on my laptop to salvage some data, and sending it back to the vendor under the warranty was not an option. They definitely took a long time to make any progress, although they promised a very fast turnaround. When I finally got my laptop back, after two delays and $200 later, the power was indeed fixed; however, within two seconds, the screen went dark. I managed to get all my data out of it, and went back to talk to them about my problem. After a week of the laptop collecting dust at their "shop", they said it would cost me another $170 and that the screen had nothing to do with the power, just another one of those "coincidences". Overall, the guy is really rude, and has a pretty shady business. If you are absolutely desperate and attempting a Hail Mary on your computer, then go there; otherwise, stay away.

Pros: Near; closes late.

Cons: Just about everything else.

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the cable doctor is very very rude....and very impatient with his customers. when you first walk in the place looks completely sketchy...like one of the those places you know will give you the run around. I would rather discard my computer than to give him an opportunity to earn my business next time.

0
★☆☆☆☆

the cable doctor is very very rude....and very impatient with his customers. when you first walk in the place looks completely sketchy...like one of the those places you know will give you the run around. I would rather discard my computer than to give him an opportunity to earn my business next time.

Pros: before you walk in, you realize you should go somewhere else

Cons: the whole place is a con

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I would strongly suggest not trusting this place with your equiptment. It will take you 3 times longer than they say to get it back, they will break it in the process, and charge you a ton for it. just save yourself the trouble.

0
★☆☆☆☆

I would strongly suggest not trusting this place with your equiptment. It will take you 3 times longer than they say to get it back, they will break it in the process, and charge you a ton for it. just save yourself the trouble.

Pros: Location

Cons: Expensive, Terrible Service, Rude Staff

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This service oriented repair business is the best I've encountered having lived in NYC my entire life. The staff is completely professional, honest and ethical with fair pricing. I have had recent occasions to need service on both my television and computer and in both instances they were fixed to my complete satisfaction in a very short period of time. The "Doctor" is friendly, knowledgeable and straight-forward. I highly recommend this business.

2
★★★★★

This service oriented repair business is the best I've encountered having lived in NYC my entire life. The staff is completely professional, honest and ethical with fair pricing. I have had recent occasions to need service on both my television and computer and in both instances they were fixed to my complete satisfaction in a very short period of time. The "Doctor" is friendly, knowledgeable and straight-forward. I highly recommend this business.

Pros: fast service, reasonable pricing, very competent

 

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