Catherine Malandrino

★★★★☆
  • 468 Broome St

    New York, NY 10013

    Cross street: Broome Street

    Map & Directions
  • 212-925-6765

About Catherine Malandrino

Hours
Mon-Wed 11am-7pm Thu 11am-8pm Fri 11am-7pm Sat 10am-8pm Sun 12pm-7pm

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Wow! Wish I had read this before buying from Catherine Malandrino. I have never experienced such disregard from a business before. It's impossible to get someone on the phone and I am still waiting for my refund for a return as well!

3
★★★★★

Wow! Wish I had read this before buying from Catherine Malandrino. I have never experienced such disregard from a business before. It's impossible to get someone on the phone and I am still waiting for my refund for a return as well!

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the customer service at Catherine Malandrino is EXTREMELY disappointing! I have been trying to get a refund for over a year and every once and a while get an email stating they are sorry for the mix up but when I call...as directed to do

3
★★★★★

the customer service at Catherine Malandrino is EXTREMELY disappointing! I have been trying to get a refund for over a year and every once and a while get an email stating they are sorry for the mix up but when I call...as directed to do

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love the pieces from store but terrible customer service; bought a top and had to return to store for repair the second day i bought it. was promised to be ready in 3 days yet waited almost 2 weeks with multiple phone calls to follow up...

1
★★☆☆☆

love the pieces from store but terrible customer service; bought a top and had to return to store for repair the second day i bought it. was promised to be ready in 3 days yet waited almost 2 weeks with multiple phone calls to follow up...

Pros: designs

Cons: customer service

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I was a long-time customer until this fall. I bought a very expensive pair of leather pants ($1000+) at the store and they offered to hem them for me. Unfortunately, their tailor cut the pants off without hemming and ruined the pants. I could have recovered from that except it has taken me 6 weeks and about 20 phone calls to get a refund. The store manager never returned my calls and I finally had to escalate the problem to the Catherine corporate offices. I'll never shop there again.

1
★★☆☆☆

I was a long-time customer until this fall. I bought a very expensive pair of leather pants ($1000+) at the store and they offered to hem them for me. Unfortunately, their tailor cut the pants off without hemming and ruined the pants. I could have recovered from that except it has taken me 6 weeks and about 20 phone calls to get a refund. The store manager never returned my calls and I finally had to escalate the problem to the Catherine corporate offices. I'll never shop there again.

Cons: customer service, return policy

 

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