Cosmo Nail Salon

★☆☆☆☆

About Cosmo Nail Salon

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this past Friday i had my eyebrows waxed. they were burning on the way out but i was reassured it would go away. the skin was peeled off in 2 places under my right eyebrow. I couldn't do a thing other than treat the wounds and hope they will not scar the sensitive eye area. I had to leave for the weekend so today, on Monday i went over to AT LEAST get a refund. I was called cops on over less than 10 dollars. I went to salon to get at least a refund for my burned eyebrow. Instead of apologizing, they were HORRID to me, I was yelled at, refused any information when i asked for a manager or the owner. The guy was blatantly giving me a silent treatment, standing 2 feet in front of me as i was talking to him, saying:" sir, please answer, I'm talking to you, at least look at me, you are being really rude". I was unbelievably offended. He is asian as well as the other worker there. as i was trying to talk to the guy, he was turning away from me and then speaking (I'm guessing) chinese to the other woman. After that, she would come up to me screaming that its not their fault, that it's not from waxing. It obviously was, the 2 small wounds were torn off thin layer of skin. When i tried talking back to her, she would tell me she did not speak English. How rude is that? especially after yelling at me in very well versed English as well as speaking perfectly when she did my eyebrows couple weeks ago. the sad thing is that i really liked that place until this. so i took a pic of their licenses to report them to BBB and they called 911 on me !!!I could not believe what was happening. i asked the guy if he'd really want to waste taxpayers money over less than 10 dollars when there are ppl who ACTUALLY need the police help. I was amazed, all i wanted was a refund or a managers/owners contact. Cops came, yelled at the dumb salon ppl and then told me to sue the salon. i would never sue over 10 dollars, but the cops told me to report them to bbb and department of consumer affairs. I was never treated so grossly demeaning and will absolutely follow through with all the legal complaints. NEVER NEVER GO TO COSMO NAIL on Steinway in Astoria. Pan Ming Wei and Jin Lin Wei were the man and the woman who were ABSOLUTELY HORRID to me

1
★☆☆☆☆

this past Friday i had my eyebrows waxed. they were burning on the way out but i was reassured it would go away. the skin was peeled off in 2 places under my right eyebrow. I couldn't do a thing other than treat the wounds and hope they will not scar the sensitive eye area. I had to leave for the weekend so today, on Monday i went over to AT LEAST get a refund. I was called cops on over less than 10 dollars. I went to salon to get at least a refund for my burned eyebrow. Instead of apologizing, they were HORRID to me, I was yelled at, refused any information when i asked for a manager or the owner. The guy was blatantly giving me a silent treatment, standing 2 feet in front of me as i was talking to him, saying:" sir, please answer, I'm talking to you, at least look at me, you are being really rude". I was unbelievably offended. He is asian as well as the other worker there. as i was trying to talk to the guy, he was turning away from me and then speaking (I'm guessing) chinese to the other woman. After that, she would come up to me screaming that its not their fault, that it's not from waxing. It obviously was, the 2 small wounds were torn off thin layer of skin. When i tried talking back to her, she would tell me she did not speak English. How rude is that? especially after yelling at me in very well versed English as well as speaking perfectly when she did my eyebrows couple weeks ago. the sad thing is that i really liked that place until this. so i took a pic of their licenses to report them to BBB and they called 911 on me !!!I could not believe what was happening. i asked the guy if he'd really want to waste taxpayers money over less than 10 dollars when there are ppl who ACTUALLY need the police help. I was amazed, all i wanted was a refund or a managers/owners contact. Cops came, yelled at the dumb salon ppl and then told me to sue the salon. i would never sue over 10 dollars, but the cops told me to report them to bbb and department of consumer affairs. I was never treated so grossly demeaning and will absolutely follow through with all the legal complaints. NEVER NEVER GO TO COSMO NAIL on Steinway in Astoria. Pan Ming Wei and Jin Lin Wei were the man and the woman who were ABSOLUTELY HORRID to me

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