Palms Hotel Inc

★★★☆☆
  • 168 Cottage Walk ENT

    Ocean Beach, NY 11770

    Map & Directions
  • 631-583-7300

About Palms Hotel Inc

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Sun-Thu 7:30am-2am, Fri-Sat 7:30am-8am

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The Palms bills itself as a luxury hotel, charging $450 per weeknight for a room with a private bath in their annex, The Palms Bay. Disappointingly, however:
*Check-in was chaotic: No one had told us we had to check in at The Palms, several blocks away, or offered to hold our luggage while we did so.
*The bay beach--which had been described enticingly when we hesitated to accept a room at the Palms Bay rather than at the main property--is lovely (albeit not really a beach; there's sand and a view of the bay, but no access to the water), but it was also closed for a private party on our first night (out of 3).
*Our room faced the street, across from a busy bar/restaurant; and the blinds were missing from the window. Not only was there no privacy, but there was no way to shut out the lights that were still streaming into the room at 4 in the morning.
*The room also had no place whatsoever to hang clothes--not a closet, not a coat rack, not even a row of hooks anywhere. (There was a lone hook on the back of the bathroom door.) Other disagreeable surprises for a luxury hotel: No double locks or "Do Not Disturb" signs, so that the chambermaid would give a quick knock and then barge in on guests, to mutual embarrassment. Mildew on the shower curtain. Two irons in the dresser but no surface on which to iron anything. Poor use of space throughout: e.g., dedicated shelves for fake plants, but no shelf for toiletries in the bathroom, despite ample room in an unused corner; oversized kitchen trashcan when a coat rack would have been far more useful; few end tables or bedside shelves.
*The duvets were inviting, but the mattresses were not very comfortable, and the feather pillows actually had sharp quills sticking through the cases. We kept picking feathers out of our hair. The sheets were the roughest Egyptian cotton I have ever encountered.
*When we made it clear in the morning that we were prepared to check out, the manager (owner?) eventually switched us to a much nicer room--part of the Soho Suite--so that the rest of our stay came closer to what we had expected; but the pillows were still prickly, the sheets still felt rough, there was no nightstand where you would expect one, nor table next to the sofa, nor Do Not Disturb sign.
*Next time we will try the new hotel in town, Blue Waters--which had rooms with a/c & private bath & breakfast (at its sister property, Seasons B & B) for $150 a night; the rooms lacked the pretensions of The Palms, but seemed clean and new and comfortable, and the staff seemed eager to please rather than resting on their laurels.

Note to owner of the Palms: Instead of calling to berate a guest for negative comments--as you did in response to a similar review on another site--I respectfully suggest that you use the feedback to fix some genuine deficiencies at the Palms Bay. (Try unpacking your clothes without a hook or a hanger--or sleeping for a couple of nights on the pillows and sheets provided--and you'll see what I mean. Invest in some Do Not Disturb signs; maybe add a soap dish in the shower and spring for a box of tissues. You're not the only game in town with air-conditioning anymore, and you could easily improve the comfort and convenience of the accommodations for a fraction of the cost of a single night's stay.) Because the Soho Suite was quite nice, I had actually given the hotel 3 stars on that site, but the unpleasant phone call downgrades the overall experience to 2 stars at best.

2
★★☆☆☆

The Palms bills itself as a luxury hotel, charging $450 per weeknight for a room with a private bath in their annex, The Palms Bay. Disappointingly, however:
*Check-in was chaotic: No one had told us we had to check in at The Palms, several blocks away, or offered to hold our luggage while we did so.
*The bay beach--which had been described enticingly when we hesitated to accept a room at the Palms Bay rather than at the main property--is lovely (albeit not really a beach; there's sand and a view of the bay, but no access to the water), but it was also closed for a private party on our first night (out of 3).
*Our room faced the street, across from a busy bar/restaurant; and the blinds were missing from the window. Not only was there no privacy, but there was no way to shut out the lights that were still streaming into the room at 4 in the morning.
*The room also had no place whatsoever to hang clothes--not a closet, not a coat rack, not even a row of hooks anywhere. (There was a lone hook on the back of the bathroom door.) Other disagreeable surprises for a luxury hotel: No double locks or "Do Not Disturb" signs, so that the chambermaid would give a quick knock and then barge in on guests, to mutual embarrassment. Mildew on the shower curtain. Two irons in the dresser but no surface on which to iron anything. Poor use of space throughout: e.g., dedicated shelves for fake plants, but no shelf for toiletries in the bathroom, despite ample room in an unused corner; oversized kitchen trashcan when a coat rack would have been far more useful; few end tables or bedside shelves.
*The duvets were inviting, but the mattresses were not very comfortable, and the feather pillows actually had sharp quills sticking through the cases. We kept picking feathers out of our hair. The sheets were the roughest Egyptian cotton I have ever encountered.
*When we made it clear in the morning that we were prepared to check out, the manager (owner?) eventually switched us to a much nicer room--part of the Soho Suite--so that the rest of our stay came closer to what we had expected; but the pillows were still prickly, the sheets still felt rough, there was no nightstand where you would expect one, nor table next to the sofa, nor Do Not Disturb sign.
*Next time we will try the new hotel in town, Blue Waters--which had rooms with a/c & private bath & breakfast (at its sister property, Seasons B & B) for $150 a night; the rooms lacked the pretensions of The Palms, but seemed clean and new and comfortable, and the staff seemed eager to please rather than resting on their laurels.

Note to owner of the Palms: Instead of calling to berate a guest for negative comments--as you did in response to a similar review on another site--I respectfully suggest that you use the feedback to fix some genuine deficiencies at the Palms Bay. (Try unpacking your clothes without a hook or a hanger--or sleeping for a couple of nights on the pillows and sheets provided--and you'll see what I mean. Invest in some Do Not Disturb signs; maybe add a soap dish in the shower and spring for a box of tissues. You're not the only game in town with air-conditioning anymore, and you could easily improve the comfort and convenience of the accommodations for a fraction of the cost of a single night's stay.) Because the Soho Suite was quite nice, I had actually given the hotel 3 stars on that site, but the unpleasant phone call downgrades the overall experience to 2 stars at best.

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.

The Palms bills itself as a luxury hotel, charging $450 per weeknight for a room with a private bath in their annex, The Palms Bay. Disappointingly, however:
*Check-in was chaotic: No one had told us we had to check in at The Palms, several blocks away, or offered to hold our luggage while we did so.
*The bay beach--which had been described enticingly when we hesitated to accept a room at the Palms Bay rather than at the main property--is lovely, but it was also closed for a private party on our first night (out of 3).
*Our room faced the street, across from a busy bar/restaurant; and the blinds were missing from the window. Not only was there no privacy, but there was no way to shut out the lights that were still streaming into the room at 4 in the morning.
*The room also had no place whatsoever to hang clothes--not a closet, not a coat rack, not even a row of hooks anywhere. (There was a lone hook on the back of the bathroom door.) Other surprises for a luxury hotel: no double locks or "Do Not Disturb" signs. Mildew on the shower curtain. Poor use of space throughout.
*The duvets were inviting, but the mattresses were not very comfortable, and the feather pillows actually had sharp quills sticking through the cases. We kept picking feathers out of our hair.
*When we made it clear in the morning that we were prepared to check out, the manager (owner?) eventually switched us to a much nicer room--part of the Soho Suite--so that the rest of our stay came closer to what we had expected; but the pillows were still prickly, the sheets still felt rough, there was no nightstand where you would expect one, nor table next to the sofa, nor Do Not Disturb sign.
*Next time we??ll try the new hotel in town, Blue Waters--which had rooms with a/c & private bath & breakfast (at its sister property, Seasons B & B) for $150 a night; the rooms lacked the pretensions of The Palms, but seemed clean and new and comfortable, and the staff seemed eager to please instead of resting on exaggerated laurels.

Note to owner of the Palms: Rather than calling to berate a guest for negative comments--as you did in response to a similar review on another site--I respectfully suggest that you use the feedback to fix some genuine deficiencies at the Palms Bay. (Try unpacking your clothes without a hook or a hanger--or sleeping for a couple of nights on the pillows and sheets provided--and you'll see what I mean. Invest in some Do Not Disturb signs; maybe add a soap dish in the shower and spring for a box of tissues. You're not the only game in town with air-conditioning anymore, and you could easily improve the comfort and convenience of the accommodations for a fraction of the cost of a single night's stay.) Because the Soho Suite was quite nice, I had actually given the hotel 3 stars on that site, but the unpleasant phone call downgrades the overall experience to 2 stars at best.

1
★★☆☆☆

The Palms bills itself as a luxury hotel, charging $450 per weeknight for a room with a private bath in their annex, The Palms Bay. Disappointingly, however:
*Check-in was chaotic: No one had told us we had to check in at The Palms, several blocks away, or offered to hold our luggage while we did so.
*The bay beach--which had been described enticingly when we hesitated to accept a room at the Palms Bay rather than at the main property--is lovely, but it was also closed for a private party on our first night (out of 3).
*Our room faced the street, across from a busy bar/restaurant; and the blinds were missing from the window. Not only was there no privacy, but there was no way to shut out the lights that were still streaming into the room at 4 in the morning.
*The room also had no place whatsoever to hang clothes--not a closet, not a coat rack, not even a row of hooks anywhere. (There was a lone hook on the back of the bathroom door.) Other surprises for a luxury hotel: no double locks or "Do Not Disturb" signs. Mildew on the shower curtain. Poor use of space throughout.
*The duvets were inviting, but the mattresses were not very comfortable, and the feather pillows actually had sharp quills sticking through the cases. We kept picking feathers out of our hair.
*When we made it clear in the morning that we were prepared to check out, the manager (owner?) eventually switched us to a much nicer room--part of the Soho Suite--so that the rest of our stay came closer to what we had expected; but the pillows were still prickly, the sheets still felt rough, there was no nightstand where you would expect one, nor table next to the sofa, nor Do Not Disturb sign.
*Next time we??ll try the new hotel in town, Blue Waters--which had rooms with a/c & private bath & breakfast (at its sister property, Seasons B & B) for $150 a night; the rooms lacked the pretensions of The Palms, but seemed clean and new and comfortable, and the staff seemed eager to please instead of resting on exaggerated laurels.

Note to owner of the Palms: Rather than calling to berate a guest for negative comments--as you did in response to a similar review on another site--I respectfully suggest that you use the feedback to fix some genuine deficiencies at the Palms Bay. (Try unpacking your clothes without a hook or a hanger--or sleeping for a couple of nights on the pillows and sheets provided--and you'll see what I mean. Invest in some Do Not Disturb signs; maybe add a soap dish in the shower and spring for a box of tissues. You're not the only game in town with air-conditioning anymore, and you could easily improve the comfort and convenience of the accommodations for a fraction of the cost of a single night's stay.) Because the Soho Suite was quite nice, I had actually given the hotel 3 stars on that site, but the unpleasant phone call downgrades the overall experience to 2 stars at best.

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My family stayed here for the week of july 4th. It has really nice suites that fit up to 8 people. They are alittle expensive but they are the only one on ocean beach with air conditioners which you definitely want. The owner is the best. There isnt anything they dont do you make your stay enjoyable.

5
★★★★★

My family stayed here for the week of july 4th. It has really nice suites that fit up to 8 people. They are alittle expensive but they are the only one on ocean beach with air conditioners which you definitely want. The owner is the best. There isnt anything they dont do you make your stay enjoyable.

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If you want to pay more than $290 a night for a dorm then this is the place to be! The hostel-dorm was dirty, (sand in our bed sheets) and the bathroom (only 1 on the 2nd floor) was shared by over 8 other guest rooms. It was constantly occupied, and when we finally got our chance to shower, it was trashed with toilet paper and sand. I think they cleaned it once a day.

The dorm was very noisy, I slept with earplugs every night (not exactly a relaxing beach getaway) and the room itself, was the size of an average walk-in closet. Barely big enough to fit a DOUBLE-BED (not a standard Queen).

We were told there is one bathroom for every 2 rooms, which was obviously a complete exaggeration, considering the other 5 bathrooms were on a different floor in a different area of the hotel!
We complained about being misled, but the manager did not want to even hear our complaints.

To add insult to injury, our TV was not working, we were missing a DVD player and remote control, that all the other rooms are equipped with. When we aked to have it fixed, the hotel manager accused us of "losing" the remote control (she asked if there was a chance we threw it out with our food or put it in our bags!) Rather than being apologetic to the fact that our tv/remote weren't working - she was condescending and said "she realizes that we grew up with TV - but we'll have to get used to 1 wknd without those amenities!" This was a completely unacceptable response we PAID for a room with a working TV and remote - and if we didn't have it - we should get a discount. She refused us a discount and refused to apologize for the inconvenience.

While the conditions were disgusting and the price was outrageous, the worst part was that the management of this hotel was inconsiderate and unaccommodating. I would rather give my business to good business people, who actually care about making their customers happy.
This was BY FAR the most awful hotel experience I have ever had in my life.

0
★☆☆☆☆

If you want to pay more than $290 a night for a dorm then this is the place to be! The hostel-dorm was dirty, (sand in our bed sheets) and the bathroom (only 1 on the 2nd floor) was shared by over 8 other guest rooms. It was constantly occupied, and when we finally got our chance to shower, it was trashed with toilet paper and sand. I think they cleaned it once a day.

The dorm was very noisy, I slept with earplugs every night (not exactly a relaxing beach getaway) and the room itself, was the size of an average walk-in closet. Barely big enough to fit a DOUBLE-BED (not a standard Queen).

We were told there is one bathroom for every 2 rooms, which was obviously a complete exaggeration, considering the other 5 bathrooms were on a different floor in a different area of the hotel!
We complained about being misled, but the manager did not want to even hear our complaints.

To add insult to injury, our TV was not working, we were missing a DVD player and remote control, that all the other rooms are equipped with. When we aked to have it fixed, the hotel manager accused us of "losing" the remote control (she asked if there was a chance we threw it out with our food or put it in our bags!) Rather than being apologetic to the fact that our tv/remote weren't working - she was condescending and said "she realizes that we grew up with TV - but we'll have to get used to 1 wknd without those amenities!" This was a completely unacceptable response we PAID for a room with a working TV and remote - and if we didn't have it - we should get a discount. She refused us a discount and refused to apologize for the inconvenience.

While the conditions were disgusting and the price was outrageous, the worst part was that the management of this hotel was inconsiderate and unaccommodating. I would rather give my business to good business people, who actually care about making their customers happy.
This was BY FAR the most awful hotel experience I have ever had in my life.

Pros: location (near all the shops in downtown Fire Island)

Cons: Unaccommodating management, dirty and overpriced

.

This place was recently renovated and is now called "the palms". we happened upon it after being rented a vile "cottage" at the Seasons B&B. It's clean, attractive and has bikes, beach-chair and wagons available for their customers. We checked out their mini-suites (tiny, but efficient) and apartments (huge!) for future reference - both very nice!

2
★★★★☆

This place was recently renovated and is now called "the palms". we happened upon it after being rented a vile "cottage" at the Seasons B&B. It's clean, attractive and has bikes, beach-chair and wagons available for their customers. We checked out their mini-suites (tiny, but efficient) and apartments (huge!) for future reference - both very nice!

Pros: clean, attractive. use of bikes, wagons

Cons: rooms are VERY TINY.

 

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