Room To Room Corp

★★★☆☆
  • 3840 Boston Rd

    Bronx, NY 10475

    Map & Directions
  • 718-655-7666

About Room To Room Corp

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I SPENT OVER $5,000 IN OCTOBER OF 2010 AND I WAS TOLD IT WOULD ONLY TAKE 2 WEEKS FOR DELIVERY BECAUSE MY ORDER WAS COMMING FROM ITALY. My ORDER TOOK 5 WEEKS AND I DIDNT GET ANY PHONE CALLS, I HAD TO CALL EVERY DAY AND MY ORDER CAME FROM KOREA, NOT ITALY. WHEN I OPENED THE BOXES EVERY SINGLE THING WAS DAMAGED AND THE STORE MANAGER YELLED AT ME AND TOLD ME THAT ITS MY PROBLEM AND THAT I WOULD HAVE TO PAY TO HAVE THE DAMAGED FURNITURE PICKED UP AND RE DELIVERED. SO I WOULD NOT BUY MY FURNITURE FORM THESES GUYS IF I WERE YOU, BECUASE ONCE THEY HAVE YOUR MONEY THEY COULD CARE LESS ABOUT YOU OR YOUR ORDER.

1
★☆☆☆☆

I SPENT OVER $5,000 IN OCTOBER OF 2010 AND I WAS TOLD IT WOULD ONLY TAKE 2 WEEKS FOR DELIVERY BECAUSE MY ORDER WAS COMMING FROM ITALY. My ORDER TOOK 5 WEEKS AND I DIDNT GET ANY PHONE CALLS, I HAD TO CALL EVERY DAY AND MY ORDER CAME FROM KOREA, NOT ITALY. WHEN I OPENED THE BOXES EVERY SINGLE THING WAS DAMAGED AND THE STORE MANAGER YELLED AT ME AND TOLD ME THAT ITS MY PROBLEM AND THAT I WOULD HAVE TO PAY TO HAVE THE DAMAGED FURNITURE PICKED UP AND RE DELIVERED. SO I WOULD NOT BUY MY FURNITURE FORM THESES GUYS IF I WERE YOU, BECUASE ONCE THEY HAVE YOUR MONEY THEY COULD CARE LESS ABOUT YOU OR YOUR ORDER.

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I brought furniture for my entire house at the room to room in the bronx, boston post rd. So far my experience with them has been ok and some of the staff make me feel at home. The store general manager is quite rude but the sales associate always trying to accommodate my family. Being a bargain shopper, believe me their price is far better than where I live in Connecticut. The sales associates know me now by name during my hundred trips to the store to find out the latest style and always looking for a discount. Kudos to Hassan and all of his associates. By the way I have furniture there that I have paid in full for almost a year and I have not scheduled a delivery date yet. Gerry

4
★★★★☆

I brought furniture for my entire house at the room to room in the bronx, boston post rd. So far my experience with them has been ok and some of the staff make me feel at home. The store general manager is quite rude but the sales associate always trying to accommodate my family. Being a bargain shopper, believe me their price is far better than where I live in Connecticut. The sales associates know me now by name during my hundred trips to the store to find out the latest style and always looking for a discount. Kudos to Hassan and all of his associates. By the way I have furniture there that I have paid in full for almost a year and I have not scheduled a delivery date yet. Gerry

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1 out of 1 people found this review helpful.

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Bronx Location on White-Plains Road

Horrible service. I purchased a cocktail and end table. Cocktail table damaged upon delivery. Driver took the cocktail table as requested. On that same day when I got home, I noticed that the end table was damaged. I immediately called and was told that I would get a call when a driver would come to my house to pick up the damaged end table and replace it. This didn't happen. I had to call several times times to find out about both tables. I was transferred to many people that were not at all helpful. This has been going on for two weeks. I spoke today with someone who said the cocktail table could be delivered tomorrow if I was available. But no idea about the end table. I stated that I was going to go to the store tomorrow and I was told that I would not get any help because it would be too busy for anyone to assist me with my return. Everyone was "passing the buck".This will be my last purchase with your furniture store.

1
★☆☆☆☆

Bronx Location on White-Plains Road

Horrible service. I purchased a cocktail and end table. Cocktail table damaged upon delivery. Driver took the cocktail table as requested. On that same day when I got home, I noticed that the end table was damaged. I immediately called and was told that I would get a call when a driver would come to my house to pick up the damaged end table and replace it. This didn't happen. I had to call several times times to find out about both tables. I was transferred to many people that were not at all helpful. This has been going on for two weeks. I spoke today with someone who said the cocktail table could be delivered tomorrow if I was available. But no idea about the end table. I stated that I was going to go to the store tomorrow and I was told that I would not get any help because it would be too busy for anyone to assist me with my return. Everyone was "passing the buck".This will be my last purchase with your furniture store.

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1 out of 1 people found this review helpful.

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I must say i had a very good experience with room to room on boston rd. went there with my wife and toddler son and i must say salesman david welcomed us and showed us a great selection of livingroom sets. we chose a living room set and i must say the delivery guys did a fantastic job delivering and on day we were promised delivery WITH NO DAMAGE TO OUR NEW LEATHER LIVING SET. ROOM TO ROOM THANKS FOR A VERY GOOD EXPERIENCE WITH YOUR TEAM , KEEP UP THE GOOD WORK . LOOKING FORWARD TO FUTURE PURCHASES WITH YOUR COMPANY THANKS.

4
★★★★☆

I must say i had a very good experience with room to room on boston rd. went there with my wife and toddler son and i must say salesman david welcomed us and showed us a great selection of livingroom sets. we chose a living room set and i must say the delivery guys did a fantastic job delivering and on day we were promised delivery WITH NO DAMAGE TO OUR NEW LEATHER LIVING SET. ROOM TO ROOM THANKS FOR A VERY GOOD EXPERIENCE WITH YOUR TEAM , KEEP UP THE GOOD WORK . LOOKING FORWARD TO FUTURE PURCHASES WITH YOUR COMPANY THANKS.

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0 out of 1 people found this review helpful.

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my girlfriend and i had just moved into a new apartment together and we needed new furniture. we went to room to room and picked out an entire living room and dining room set. they didnt have the original coffee table we wanted so the salesman offered us another set at a discount and we were very appreciative. all the furniture was delivered on time as promised and assembled on site.the salesman called me to make sure everything was ok with the furniture and if i was completely satisfied. i was and told him i will tell people to shop there in the future. we will be back next year when we will replace our bedroom set.

5
★★★★★

my girlfriend and i had just moved into a new apartment together and we needed new furniture. we went to room to room and picked out an entire living room and dining room set. they didnt have the original coffee table we wanted so the salesman offered us another set at a discount and we were very appreciative. all the furniture was delivered on time as promised and assembled on site.the salesman called me to make sure everything was ok with the furniture and if i was completely satisfied. i was and told him i will tell people to shop there in the future. we will be back next year when we will replace our bedroom set.

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0 out of 1 people found this review helpful.

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I've shopped at Room To Room, Levitz, Raymour&Flanigan, and all the small Momma & Poppa stores in the Bronx. They all have the same issues.

At Room To Room they took care of me much better and when I had a problem I was given the manager's personal cell phone number and my issue was solved very professionaly and I couldn't be happier.

5
★★★★★

I've shopped at Room To Room, Levitz, Raymour&Flanigan, and all the small Momma & Poppa stores in the Bronx. They all have the same issues.

At Room To Room they took care of me much better and when I had a problem I was given the manager's personal cell phone number and my issue was solved very professionaly and I couldn't be happier.

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0 out of 1 people found this review helpful.

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My wife and I are very pleased with the service we received and the quality of the furniture we purchased. We've shopped plenty of other stores and none are better. Room to Room has a great selection and reasonable prices. You won't be disappointed. - Mel & Marilyn

5
★★★★★

My wife and I are very pleased with the service we received and the quality of the furniture we purchased. We've shopped plenty of other stores and none are better. Room to Room has a great selection and reasonable prices. You won't be disappointed. - Mel & Marilyn

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1 out of 2 people found this review helpful.

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Note: My experience is of the branch in Queens...

We were impressed by the selection of furniture and prices, the staff were very friendly and so we went ahead and ordered our bedroom and living room furniture on a Saturday on the promise of a Monday delivery. Since my wife and I have just moved into a completely unfurnished flat this seemed like a great idea. Monday came and my wife stayed in all day Monday waiting for the delivery to arrive, but nothing. When I rang to find out what was happening I was told to begin with they knew nothing about my delivery or order, then eventually found out that the earliest delivery would be next weekend. When I said I was promised a Monday delivery they simply replied "there must have been a misunderstanding" - How you misunderstand somebody promising to deliver you furniture on Monday I really don't know but that is the excuse they gave me. Anyway I'd put this mistake down to the guy who served us being seemingly new to the job and guilty of overpromising. Despite this delay the goods were actually safely delivered on the Thursday of that week and we are pleased with the furniture and the service so far. We are still waiting for a sofa to be delivered which we were told would take up to two weeks so I'll wait until that has arrived before posting my final review and rating.

3
★★★☆☆

Note: My experience is of the branch in Queens...

We were impressed by the selection of furniture and prices, the staff were very friendly and so we went ahead and ordered our bedroom and living room furniture on a Saturday on the promise of a Monday delivery. Since my wife and I have just moved into a completely unfurnished flat this seemed like a great idea. Monday came and my wife stayed in all day Monday waiting for the delivery to arrive, but nothing. When I rang to find out what was happening I was told to begin with they knew nothing about my delivery or order, then eventually found out that the earliest delivery would be next weekend. When I said I was promised a Monday delivery they simply replied "there must have been a misunderstanding" - How you misunderstand somebody promising to deliver you furniture on Monday I really don't know but that is the excuse they gave me. Anyway I'd put this mistake down to the guy who served us being seemingly new to the job and guilty of overpromising. Despite this delay the goods were actually safely delivered on the Thursday of that week and we are pleased with the furniture and the service so far. We are still waiting for a sofa to be delivered which we were told would take up to two weeks so I'll wait until that has arrived before posting my final review and rating.

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0 out of 1 people found this review helpful.

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I've read the reviews and here is my opinion. I've just completed a sale with Room to Room and am waiting for delivery. I'm a customer who makes alot of noise when need be, so I don't think I'm going to have a problem with them because they don't want a problem with me. I've purchased from Jennifer Convertible in the past and after spending high end dollars, my delivery couldn't be done for 3 weeks after date of purchase, plus they charge and arm and a leg for delivery to me because I live 4 flights up. On top of all else, my sofa isn't the quality I'd expect for the price. So, to each his own, I'll wait until I receive my furniture before I pass any further judgment, but to all Room to Room employees, if my furniture is damaged upon arrival, you will be taking it back, believe me!

4
★★★★☆

I've read the reviews and here is my opinion. I've just completed a sale with Room to Room and am waiting for delivery. I'm a customer who makes alot of noise when need be, so I don't think I'm going to have a problem with them because they don't want a problem with me. I've purchased from Jennifer Convertible in the past and after spending high end dollars, my delivery couldn't be done for 3 weeks after date of purchase, plus they charge and arm and a leg for delivery to me because I live 4 flights up. On top of all else, my sofa isn't the quality I'd expect for the price. So, to each his own, I'll wait until I receive my furniture before I pass any further judgment, but to all Room to Room employees, if my furniture is damaged upon arrival, you will be taking it back, believe me!

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1 out of 2 people found this review helpful.

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What a great furniture store with great deals. This young man named Christian helped me with everything. He is smart, funny, and has a great knowledge on all his products. Highly recommended!

5
★★★★★

What a great furniture store with great deals. This young man named Christian helped me with everything. He is smart, funny, and has a great knowledge on all his products. Highly recommended!

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1 out of 2 people found this review helpful.

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I made the mistake of suporting my neighbourwood store R. to R.
it was the biggest mistake of my life. The most incompetent people on the planet works at Room to Room. The manager, asst. manage, supervisor and office manager are completely unqualified for their job, not to mention the excuses that works in what they call a customer service dept, and the delivery people not only deliver late but they damage the merchandise. Please whatever you do dont ever shop for anything at Room To Room , you are going to regret it. Pay the extra and go to a highend furniture store somewhere else.

1
★☆☆☆☆

I made the mistake of suporting my neighbourwood store R. to R.
it was the biggest mistake of my life. The most incompetent people on the planet works at Room to Room. The manager, asst. manage, supervisor and office manager are completely unqualified for their job, not to mention the excuses that works in what they call a customer service dept, and the delivery people not only deliver late but they damage the merchandise. Please whatever you do dont ever shop for anything at Room To Room , you are going to regret it. Pay the extra and go to a highend furniture store somewhere else.

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2 out of 4 people found this review helpful.

 

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