Barbara Jean's Furniture

★★☆☆☆
43.1682 -76.8802
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315-587-2524

4500 State Route 414

North Rose, NY

14516

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About Barbara Jean's Furniture

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2.0 3
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Reviews 1 - 3 of 3.
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I agree with the review below mine. They were great to work with when I purchased my furniture, however, when I went to show someone the furniture I had order it had been ordered completely wrong, everything was more expensive (couch, chair, ottoman, two end tables and a coffee table). I called the store immediately and it was fixed. When my furniture arrived the tables were wrong. I was told by the delivery guys that the problem was fixed after they placed a phone call to the store. We called the following monday to set up a delivery time and we were told we would be called back with a time. We recieved no call so on Tuesday evening I called and was told that they didn't know what I was referring to. After that Barbara Jean called me herself and told me that I was lying and the tables I received were the ones that I had order. The tables I received were the wrong type of materially ( i purchased solid wood, these are laminate), they are the wrong color, wrong style and have shelves below them. As nice of tables as they are, the are nothing like what I had purchased. When told this Barbara Jean was again said I was wrong these were the correct tables, but she would look in her warehouse to see if she saw the ones I think I ordered. She called back the next day and told me once again I was lying and that they either sold my tables or I had received the correct ones. I asked for a refund and said they could come get these as these are not what I wanted. She told me I would have to pay a fee for the return. I refused to do that as it was not my mistake and she told me I would have to take it up with lawyers and hung up on me. This is the worst service I could imagine and would recommend it to no one. For the price you pay you can go many other places for the same things.

1
★☆☆☆☆

I agree with the review below mine. They were great to work with when I purchased my furniture, however, when I went to show someone the furniture I had order it had been ordered completely wrong, everything was more expensive (couch, chair, ottoman, two end tables and a coffee table). I called the store immediately and it was fixed. When my furniture arrived the tables were wrong. I was told by the delivery guys that the problem was fixed after they placed a phone call to the store. We called the following monday to set up a delivery time and we were told we would be called back with a time. We recieved no call so on Tuesday evening I called and was told that they didn't know what I was referring to. After that Barbara Jean called me herself and told me that I was lying and the tables I received were the ones that I had order. The tables I received were the wrong type of materially ( i purchased solid wood, these are laminate), they are the wrong color, wrong style and have shelves below them. As nice of tables as they are, the are nothing like what I had purchased. When told this Barbara Jean was again said I was wrong these were the correct tables, but she would look in her warehouse to see if she saw the ones I think I ordered. She called back the next day and told me once again I was lying and that they either sold my tables or I had received the correct ones. I asked for a refund and said they could come get these as these are not what I wanted. She told me I would have to pay a fee for the return. I refused to do that as it was not my mistake and she told me I would have to take it up with lawyers and hung up on me. This is the worst service I could imagine and would recommend it to no one. For the price you pay you can go many other places for the same things.

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My husband and I purchased a china cabinet, a coffee table, end table, and recliner from Barbara Jean's and while the quality of the furniture is good, 2 of the 4 pieces (and might I add expensive pieces) were damaged. The china cabinet had a large scratch and the recliner had 2 tears. My husband and I don't make a lot of money so for us to spend that much and for it to arrive damaged was very upsetting. But this isn't the worse part. It's been over a year and while they did fix my china cabinet my recliner is still torn. I paid $700 for this. When I call, the owner herself is quite rude to me as if this is my fault. When I went into the store she acted like she was put out that she had to spend time with us picking out a new chair and when we finally did, she said she would call us when it was in...well a year later I still have no new chair, just my torn chair. I called their repair man a few times and he literally admitted over the phone to me that he forgot all about me. I'm not the only one this has happened to, my mother in law had a table delivered damaged to her and 10 years later she still has the damaged table with no rectification! HORRIBLE HORRIBLE costumer service and I will never go back and will do my best to discourage anyone else from going there!!

1
★☆☆☆☆

My husband and I purchased a china cabinet, a coffee table, end table, and recliner from Barbara Jean's and while the quality of the furniture is good, 2 of the 4 pieces (and might I add expensive pieces) were damaged. The china cabinet had a large scratch and the recliner had 2 tears. My husband and I don't make a lot of money so for us to spend that much and for it to arrive damaged was very upsetting. But this isn't the worse part. It's been over a year and while they did fix my china cabinet my recliner is still torn. I paid $700 for this. When I call, the owner herself is quite rude to me as if this is my fault. When I went into the store she acted like she was put out that she had to spend time with us picking out a new chair and when we finally did, she said she would call us when it was in...well a year later I still have no new chair, just my torn chair. I called their repair man a few times and he literally admitted over the phone to me that he forgot all about me. I'm not the only one this has happened to, my mother in law had a table delivered damaged to her and 10 years later she still has the damaged table with no rectification! HORRIBLE HORRIBLE costumer service and I will never go back and will do my best to discourage anyone else from going there!!

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This is a large family owned furniture store. They have a huge selection. We purchased a computer desk with closing doors. It was exactly what I wanted. Good quality and good price. They have a big selection of sofas, chairs, tables, desks, and bedroom furniture. I will go there again.

4
★★★★☆

This is a large family owned furniture store. They have a huge selection. We purchased a computer desk with closing doors. It was exactly what I wanted. Good quality and good price. They have a big selection of sofas, chairs, tables, desks, and bedroom furniture. I will go there again.

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