Santana, Brenda, Dvm - East Ridge Animal Hospital

★★★☆☆

About Santana, Brenda, Dvm - East Ridge Animal Hospital

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Pets & Animals

Pets & Animals
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I have heard many people rave about Dr. Balonek's care. Unfortunately, getting an appointment with him is impossible due to his health. But, I am not at all satisfied with the other aspects of this animal hospital. Getting through on the phone is nearly impossible. Once you arrive in the waiting area, it is shear chaos! They are always overbooked and you better not have any other plans that day because you will wait forever your dog to be called in and then you will sit after your appointment and then wait for the rest of eternity to be called to pay your bill. They are just too busy- and that is hard to overlook.

2
★★☆☆☆

I have heard many people rave about Dr. Balonek's care. Unfortunately, getting an appointment with him is impossible due to his health. But, I am not at all satisfied with the other aspects of this animal hospital. Getting through on the phone is nearly impossible. Once you arrive in the waiting area, it is shear chaos! They are always overbooked and you better not have any other plans that day because you will wait forever your dog to be called in and then you will sit after your appointment and then wait for the rest of eternity to be called to pay your bill. They are just too busy- and that is hard to overlook.

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The doctors are compassionte and caring. But, to make an appointment or to ask a question, the misorganization of this office is unbelievale. You will wait forever. Their policy is to not call people back. I was put on hold twice while trying to make an appointment to have one of our cats put to sleep. That's unacceptable!! I have complained to the office manager at least three times with the same old excuse, we are working on it. I won't hold my breath. I have already chosen another vet, even if its further away from my home. Its too bad the front desk ruins it for the entire organization.

1
★☆☆☆☆

The doctors are compassionte and caring. But, to make an appointment or to ask a question, the misorganization of this office is unbelievale. You will wait forever. Their policy is to not call people back. I was put on hold twice while trying to make an appointment to have one of our cats put to sleep. That's unacceptable!! I have complained to the office manager at least three times with the same old excuse, we are working on it. I won't hold my breath. I have already chosen another vet, even if its further away from my home. Its too bad the front desk ruins it for the entire organization.

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During the last 25 years I have taken my pets to East Ridge Animal Hospital & have been extremely pleased with the level of care I received from Dr. B. who now has several other vets in this practice which has grown by leaps & bounds. As a result I am now forced to look elsewhere for vet care. Something as simple as attempting to connect with a receptionist to set up an appointment is a major feat - either the phone is busy or I'm left on perpetual hold. When I drop in to schedule the appointment, the chaos in the waiting area leaves me wondering the quality of care animals receive behind the scene. Anyone who has a true emergency would be left frantic trying to get assistance for his animal! I'm sorry I can't recommend this vet practice which, at one time, was a model vet hospital. This, sadly, is an example of allowing one's business to grow, without proper oversight, to its detriment.

1
★☆☆☆☆

During the last 25 years I have taken my pets to East Ridge Animal Hospital & have been extremely pleased with the level of care I received from Dr. B. who now has several other vets in this practice which has grown by leaps & bounds. As a result I am now forced to look elsewhere for vet care. Something as simple as attempting to connect with a receptionist to set up an appointment is a major feat - either the phone is busy or I'm left on perpetual hold. When I drop in to schedule the appointment, the chaos in the waiting area leaves me wondering the quality of care animals receive behind the scene. Anyone who has a true emergency would be left frantic trying to get assistance for his animal! I'm sorry I can't recommend this vet practice which, at one time, was a model vet hospital. This, sadly, is an example of allowing one's business to grow, without proper oversight, to its detriment.

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I bring my birds to Dr. Balonek, absolutely wonderful guy, extremely knowledgeable and really dedicated to his cause. The rest of the staff is pretty friendly despite the chaotic waiting room : )

5
★★★★★

I bring my birds to Dr. Balonek, absolutely wonderful guy, extremely knowledgeable and really dedicated to his cause. The rest of the staff is pretty friendly despite the chaotic waiting room : )

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If you are looking for a place to take your animal then you should go to East Ridge Animal Hospital. The staff is very knowledgable and the vet's are very good to your animals.

4
★★★★☆

If you are looking for a place to take your animal then you should go to East Ridge Animal Hospital. The staff is very knowledgable and the vet's are very good to your animals.

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This is a small office, but very busy all the time. I take my 2 dogs and cat there. The staff is pleasant and they do try to take you on time. They take in animals that people don't want , or captured animals. Last time I went they had a wild turkey with the other birds. Always a fun time, not sure if the dogs and cats have a great time, but they get good care.

4
★★★★☆

This is a small office, but very busy all the time. I take my 2 dogs and cat there. The staff is pleasant and they do try to take you on time. They take in animals that people don't want , or captured animals. Last time I went they had a wild turkey with the other birds. Always a fun time, not sure if the dogs and cats have a great time, but they get good care.

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This is a relatively small office, but service is prompt and courtesy. The waiting area is not the cleanest, but with so many animals in and out, I kind of expect this. Parking can be a little difficult as it is a small parking area just off a busy raod. Overall when considering the care your pet gets here, it is very good.

4
★★★★☆

This is a relatively small office, but service is prompt and courtesy. The waiting area is not the cleanest, but with so many animals in and out, I kind of expect this. Parking can be a little difficult as it is a small parking area just off a busy raod. Overall when considering the care your pet gets here, it is very good.

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My pets enjoy going to the vets. I get creat care and concern for them.They ans all my questions and give needed support .They are all very pleasent to be around.

4
★★★★☆

My pets enjoy going to the vets. I get creat care and concern for them.They ans all my questions and give needed support .They are all very pleasent to be around.

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