Nellie M Boutique

★★☆☆☆
  • 1309 Lexington Ave

    New York, NY 10128

    Map & Directions
  • 212-996-4410

About Nellie M Boutique

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I have to agree with the other reviews here. The store has a great buyer - but a horrible staffer! I have never felt so pressured by sales people. I will admitt, I am a difficult shopper, I know what I want and I often will not try suggested items but, my roommate and I were appauled at how blatant thie sales associate was lying to me. I must have tried on 10 pairs of jeans, none of which really suited what I was looking for. I finally found a pair that I liked but it was a size too big. So, I say to my roommate: too bad these are too big (2 inch gap in the waist) and the associate says "No no no! They look great on you!" (which she also said about every other pair I tried on) I told her, thank you but I disagree and she kept telling me how good they looked! I get commission: but I won't go back to a place if I can't trust the associate's opinion! I have shopped there 3 or 4 times and usually buy but the 1 time I didn't, they made me feel awful! We even heard her say "I wasted so much time on her, and she didn't buy!" I wasn't even out of the store yet!

0
★☆☆☆☆

I have to agree with the other reviews here. The store has a great buyer - but a horrible staffer! I have never felt so pressured by sales people. I will admitt, I am a difficult shopper, I know what I want and I often will not try suggested items but, my roommate and I were appauled at how blatant thie sales associate was lying to me. I must have tried on 10 pairs of jeans, none of which really suited what I was looking for. I finally found a pair that I liked but it was a size too big. So, I say to my roommate: too bad these are too big (2 inch gap in the waist) and the associate says "No no no! They look great on you!" (which she also said about every other pair I tried on) I told her, thank you but I disagree and she kept telling me how good they looked! I get commission: but I won't go back to a place if I can't trust the associate's opinion! I have shopped there 3 or 4 times and usually buy but the 1 time I didn't, they made me feel awful! We even heard her say "I wasted so much time on her, and she didn't buy!" I wasn't even out of the store yet!

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I never write on citysearch but my last experience with Nelly M left me no choice. I am been a faithful customer for the past 5 years and have spent more money than I care to remember in that store. less than two monthss ago there was a death in my family and my husband ran to Nelly to pick me up a dress. They convinced him to buy two VERY expensive dresses and neither one fit me correctly. With all the turmoil, I forgot about the dresses and went to return them almost a month after the purchase. They refused to take them back and didnt offer to help at all. I understand they have a buisness to run but clearly they don't value their customers. I will not be going back anytime soon

0
★☆☆☆☆

I never write on citysearch but my last experience with Nelly M left me no choice. I am been a faithful customer for the past 5 years and have spent more money than I care to remember in that store. less than two monthss ago there was a death in my family and my husband ran to Nelly to pick me up a dress. They convinced him to buy two VERY expensive dresses and neither one fit me correctly. With all the turmoil, I forgot about the dresses and went to return them almost a month after the purchase. They refused to take them back and didnt offer to help at all. I understand they have a buisness to run but clearly they don't value their customers. I will not be going back anytime soon

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A good friend of mine told me about this boutique . I have bought many nice things from here. They have a good collection of jeans and shirts. As for the customer service i've not had a problem. The new owner is very understanding and will work with you if you have a problem. Vist the boutique.........

2
★★★★★

A good friend of mine told me about this boutique . I have bought many nice things from here. They have a good collection of jeans and shirts. As for the customer service i've not had a problem. The new owner is very understanding and will work with you if you have a problem. Vist the boutique.........

Pros: great location, helpful staff

.

I walk by this boutique everyday and wish for a bigger paycheck. This boutique has selected really beautiful pieces from designers like Nanette Lepore. The dresses and slinky tops are especially nice.

4
★★★★☆

I walk by this boutique everyday and wish for a bigger paycheck. This boutique has selected really beautiful pieces from designers like Nanette Lepore. The dresses and slinky tops are especially nice.

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Nellie M Boutique refused to take back a damaged jacket they sold to me the previous day. I had to fight for a store credit in which it will be painful to use since I want nothing to do with this store. All they offer are horrible customer service and a horrible return policy. There are several excellent boutiques in the upper east side which will get my business now.

0
★☆☆☆☆

Nellie M Boutique refused to take back a damaged jacket they sold to me the previous day. I had to fight for a store credit in which it will be painful to use since I want nothing to do with this store. All they offer are horrible customer service and a horrible return policy. There are several excellent boutiques in the upper east side which will get my business now.

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I went in today with a gift certificate my husband had purchased for me for $100. After picking a couple things out and going to pay, I presented (I believe it was the owner) my certificate. I was told it was not in the computer and therefore had already been used. I said to him, wouldn't you have kept the certificate if I had used it? He said no and refused to admit it could have been a mistake. He eventually agreed to give me $50 on my $100 certificate. UNBELIEVABLE!
And I was treated like some kind of scam artist, I think they have quite the scam going on. While they have great clothes, Ill shop downtown from now on!
Also I got home and realized he didn't give me a reciept so I probably can't return or exchange anything if I want to.

0
★☆☆☆☆

I went in today with a gift certificate my husband had purchased for me for $100. After picking a couple things out and going to pay, I presented (I believe it was the owner) my certificate. I was told it was not in the computer and therefore had already been used. I said to him, wouldn't you have kept the certificate if I had used it? He said no and refused to admit it could have been a mistake. He eventually agreed to give me $50 on my $100 certificate. UNBELIEVABLE!
And I was treated like some kind of scam artist, I think they have quite the scam going on. While they have great clothes, Ill shop downtown from now on!
Also I got home and realized he didn't give me a reciept so I probably can't return or exchange anything if I want to.

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Okay, I have been to this place on a few occasions and they always have great clothes and some decent sales. I agree with the other posting, though...the people that work here leave something to be desired. They are very nice when you are interested in buying something but just try returning something...that is a WHOLE other story. I purchased a dress the other night, brought it home and a friend pointed out a major flaw that the sales staff missed. When I returned to the store 30 minutes later, they were unable to issue a return. Strange. In any case, I was disgusted and will never go back when there are so many other great places in NYC to go. The customer is never right at Nellie M so you better like those Sevens you bought cuz they ain't takin' em back!!!!

1
★★★☆☆

Okay, I have been to this place on a few occasions and they always have great clothes and some decent sales. I agree with the other posting, though...the people that work here leave something to be desired. They are very nice when you are interested in buying something but just try returning something...that is a WHOLE other story. I purchased a dress the other night, brought it home and a friend pointed out a major flaw that the sales staff missed. When I returned to the store 30 minutes later, they were unable to issue a return. Strange. In any case, I was disgusted and will never go back when there are so many other great places in NYC to go. The customer is never right at Nellie M so you better like those Sevens you bought cuz they ain't takin' em back!!!!

Pros: good designers

Cons: , rude staff

.

Do not go here if you are expecting a department store -- I agree w/other users that the sales people are slightly pushy, but that is true to all boutiques w/low turnaround. Excellent selection of Seven and Earl jeans, at regular prices. Michael Stars products as well, unique hand bags, clothing, jackets. I bought my first pair of Seven jeans here, and the saleswoman was very understanding when I tried on 50 million different styles and only left with one. They have really great sales once in awhile; I bought another pair of sevens for 65 bucks (normally 130). Go if you are looking for funky in-style clothing w/expensive prices and a very interactive sales staff!

2
★★★★☆

Do not go here if you are expecting a department store -- I agree w/other users that the sales people are slightly pushy, but that is true to all boutiques w/low turnaround. Excellent selection of Seven and Earl jeans, at regular prices. Michael Stars products as well, unique hand bags, clothing, jackets. I bought my first pair of Seven jeans here, and the saleswoman was very understanding when I tried on 50 million different styles and only left with one. They have really great sales once in awhile; I bought another pair of sevens for 65 bucks (normally 130). Go if you are looking for funky in-style clothing w/expensive prices and a very interactive sales staff!

Pros: Helpful Saleswoman, Great Sales, Funky Clothing

Cons: poor return policy, Regular Prices, Can be slightly pushy

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this store has cute clothes but the prices are extremely inflated. i also agree with all of the other reviewers, the sales arent great. the sales people are pushy and obnoxious and even when you really like an item, they make you want to run away screaming "leave me alone!" they tell everyone who comes in to the store how wonderful and sexy they look in EVERYTHING and then they get mad if you decide not to buy something. its too bad they couldnt get some normal, non aggressive, nice people working there, and then it would be worth going to.

0
★☆☆☆☆

this store has cute clothes but the prices are extremely inflated. i also agree with all of the other reviewers, the sales arent great. the sales people are pushy and obnoxious and even when you really like an item, they make you want to run away screaming "leave me alone!" they tell everyone who comes in to the store how wonderful and sexy they look in EVERYTHING and then they get mad if you decide not to buy something. its too bad they couldnt get some normal, non aggressive, nice people working there, and then it would be worth going to.

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The customer is always last. At least they are here at this "bait and switch" hell-hole. Typical middle-eastern a-hole attitude about returns, refunds, excanges. They advertise "specials" and then only have them in odd sizes. What they do is have regular sizes at highly inflated prices. I hope this place goes out of business.

0
★☆☆☆☆

The customer is always last. At least they are here at this "bait and switch" hell-hole. Typical middle-eastern a-hole attitude about returns, refunds, excanges. They advertise "specials" and then only have them in odd sizes. What they do is have regular sizes at highly inflated prices. I hope this place goes out of business.

Cons: Attitude, Staff, Price

 

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