Koerner Ford Of Syracuse

★★★★☆
We carry a full line of new Ford cars, SUVs & used vehicles | Your Ford Super Duty Truck Specialists of Syracuse, New York
  • 805 W Genesee St

    Syracuse, NY 13204

    Cross street: Route 690 West

    Map & Directions
  • 315-474-4275

About Koerner Ford Of Syracuse

Hours
Open 6 Days a Week
Special Offer
One Free Oil Change
4.1111 9
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.

made the mistake of leasing a car here two years ago.

basically every interaction with these clowns-- from the service advisers to the salesmen to the dealership manager to the monkey at the service desk -- leaves you feeling sullied and

3
★★★★★

made the mistake of leasing a car here two years ago.

basically every interaction with these clowns-- from the service advisers to the salesmen to the dealership manager to the monkey at the service desk -- leaves you feeling sullied and

.

I appreciate the service at Koerner Ford. We love our Taurus X and Koerner's maintenance department helps us to keep our vehicle in the best condition.

2
★★★★☆

I appreciate the service at Koerner Ford. We love our Taurus X and Koerner's maintenance department helps us to keep our vehicle in the best condition.

.

I have an older ford tow truck and they are alwyas able to get the parts I need and have them installed quickley so I can get my truck back on the road.

2
★★★★★

I have an older ford tow truck and they are alwyas able to get the parts I need and have them installed quickley so I can get my truck back on the road.

.

I am on my 5th vehicle from Koerner Ford and absolutely love the service deaprtment. They are friendly and get my vehicle in short notice. That is wonderful customer service!

2
★★★★★

I am on my 5th vehicle from Koerner Ford and absolutely love the service deaprtment. They are friendly and get my vehicle in short notice. That is wonderful customer service!

.

This is the berst service department that i have every delt with. I have purchased 3 cars from koerner ford and wouldnt go any place other than a certified repair facility to work on my ford vechicles.

2
★★★★★

This is the berst service department that i have every delt with. I have purchased 3 cars from koerner ford and wouldnt go any place other than a certified repair facility to work on my ford vechicles.

.

Great people, I have known many of these employees for over 20 years, which is remarkable in the car business. THe employees have longevity and integrity and have a loyal following. Thank you Koerner Ford

5
★★★★★

Great people, I have known many of these employees for over 20 years, which is remarkable in the car business. THe employees have longevity and integrity and have a loyal following. Thank you Koerner Ford

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.

I have known the Koerner employees for over 30 years. The dealership has been in existence for over 50 years. Kind of unheard of in the auto business; most of the employees have been there over 10 years. The nice thing about visiting this dealer for sales or service is that you can count on a familiar face. Thank you Koerner Ford

2
★★★★★

I have known the Koerner employees for over 30 years. The dealership has been in existence for over 50 years. Kind of unheard of in the auto business; most of the employees have been there over 10 years. The nice thing about visiting this dealer for sales or service is that you can count on a familiar face. Thank you Koerner Ford

.

After spending more time than I wanted to there, and generally being forced into a decision I didn't even realize that I had made, things went from bad to worse. The sales/service manager came out (not before hearing "yeah, send out Bruno") to question my decision on why I was no longer interested in the vehicle that I was supposed to "settle" with for the next 5 yrs. After briefly explaining myself, in a very tactful, and professional manner the sales/service manager decided he would treaten me with telling me how I owed money for repairs on a vehicle I didnt even own (the vehicle needed work to even pass inspection, and a purchase agreement was never signed, nor any other binding obligation). Not shortly after, he began threatening me with lawyers, making innapropriate comments and stated "you don't think I can afford a better lawyer than you?!, see you in court!" I told him I wasn't clear on why he was giving me attitude, & told him I didn't appreciate it, but only to be greeted with more. All in all it was a very unpleasent experience, and going forward I will NEVER for any reason return there, and I STRONGLY suggest that you consider Burdick Ford in central square or elsewhere... In fact anywhere else is better than that joke of a car lot.

0
★☆☆☆☆

After spending more time than I wanted to there, and generally being forced into a decision I didn't even realize that I had made, things went from bad to worse. The sales/service manager came out (not before hearing "yeah, send out Bruno") to question my decision on why I was no longer interested in the vehicle that I was supposed to "settle" with for the next 5 yrs. After briefly explaining myself, in a very tactful, and professional manner the sales/service manager decided he would treaten me with telling me how I owed money for repairs on a vehicle I didnt even own (the vehicle needed work to even pass inspection, and a purchase agreement was never signed, nor any other binding obligation). Not shortly after, he began threatening me with lawyers, making innapropriate comments and stated "you don't think I can afford a better lawyer than you?!, see you in court!" I told him I wasn't clear on why he was giving me attitude, & told him I didn't appreciate it, but only to be greeted with more. All in all it was a very unpleasent experience, and going forward I will NEVER for any reason return there, and I STRONGLY suggest that you consider Burdick Ford in central square or elsewhere... In fact anywhere else is better than that joke of a car lot.

Pros: Nothing that I could see

Cons: Pushy sales reps, & unpressional "management".

.

I went into Koerner Ford to have work done on the rear axle of my vehicle after being made aware of an abnormal amount of rear axle play by an independent auto-mechanic. Koerner Ford billed me for the replacement of the ring and pinion gears. Months later I returned to the original independent auto-mechanic for the first time since having the repairs done at Koerner Ford and he notified me that there was no change in the rear axle play. I returned to Koerner Ford and requested a refund a couple times which they denied. I had two independent auto-mechanics check the rear axle and both have indicated that none of the work Koerner Ford billed me for was ever performed. They continue to deny any wrong doing and refuse to give me a refund. I have been forced to take legal action against them in this matter.

0
★☆☆☆☆

I went into Koerner Ford to have work done on the rear axle of my vehicle after being made aware of an abnormal amount of rear axle play by an independent auto-mechanic. Koerner Ford billed me for the replacement of the ring and pinion gears. Months later I returned to the original independent auto-mechanic for the first time since having the repairs done at Koerner Ford and he notified me that there was no change in the rear axle play. I returned to Koerner Ford and requested a refund a couple times which they denied. I had two independent auto-mechanics check the rear axle and both have indicated that none of the work Koerner Ford billed me for was ever performed. They continue to deny any wrong doing and refuse to give me a refund. I have been forced to take legal action against them in this matter.

Pros: None

Cons: Bill you for work never performed

 

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