Eba Wholesale Corp

★★★☆☆

About Eba Wholesale Corp

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Buyer Beware: Terrible customer service!
by SueBro
July 11, 2008 (updated May 25, 2009)
Purchased 2 AC units from eba, delivered and installed by contractors used by eba. Trouble starts immediately: 1 unit breaks circuit after only 3 minutes, won't run. I consult with eba "customer service (difficult to reach directly: leave # and wait for callback)", determine unit not overloading circuit. "Customer service" calls and connects me with manufacturer in Tennessee and leaves me on phone with GE, in effect "Goodby and good luck!" after unit only in apt.1 day and never worked! Next day GE-approved servicer looks at unit and says it was a lemon, can't understand why eba left me hanging with GE and all the wait and bother that that entails rather than just replacing it themselves. Call eba, get polite runaround, finally eba agrees to replace unit. They agree to call me on cell 1/2 hr before delivery of replacement unit so I can leave nearby workplace to meet them; instead I get a call that installers are on my front stoop and will only wait 15 minutes. They only wait 5 minutes. I get there <15 min: no AC, no installers. Call eba, told delivery/installation crew would come back in approx. 30 minutes. Several calls and almost 5 1/2 hrs later replacement unit finally arrives (accompanied by rude installers, no explanation, no apology)! Once you've made your purchase, good luck with customer service! Buyer beware!

[Update: replacement unit was another "lemon," 3-speed fan had only 1 working speed upon delivery, fan operates on highest setting at all times. Given prior bad experience, didn't bother to contact seller re second damaged unit delivered.

Pros: Given awful customer service experience, none
Cons: 1 out of 2 AC's sold was a "lemon," replaced by a second "lemon"; terrible customer service & communication experience here (felt like a "hot potato" the way I was passed around)

0
★☆☆☆☆

Buyer Beware: Terrible customer service!
by SueBro
July 11, 2008 (updated May 25, 2009)
Purchased 2 AC units from eba, delivered and installed by contractors used by eba. Trouble starts immediately: 1 unit breaks circuit after only 3 minutes, won't run. I consult with eba "customer service (difficult to reach directly: leave # and wait for callback)", determine unit not overloading circuit. "Customer service" calls and connects me with manufacturer in Tennessee and leaves me on phone with GE, in effect "Goodby and good luck!" after unit only in apt.1 day and never worked! Next day GE-approved servicer looks at unit and says it was a lemon, can't understand why eba left me hanging with GE and all the wait and bother that that entails rather than just replacing it themselves. Call eba, get polite runaround, finally eba agrees to replace unit. They agree to call me on cell 1/2 hr before delivery of replacement unit so I can leave nearby workplace to meet them; instead I get a call that installers are on my front stoop and will only wait 15 minutes. They only wait 5 minutes. I get there <15 min: no AC, no installers. Call eba, told delivery/installation crew would come back in approx. 30 minutes. Several calls and almost 5 1/2 hrs later replacement unit finally arrives (accompanied by rude installers, no explanation, no apology)! Once you've made your purchase, good luck with customer service! Buyer beware!

[Update: replacement unit was another "lemon," 3-speed fan had only 1 working speed upon delivery, fan operates on highest setting at all times. Given prior bad experience, didn't bother to contact seller re second damaged unit delivered.

Pros: Given awful customer service experience, none
Cons: 1 out of 2 AC's sold was a "lemon," replaced by a second "lemon"; terrible customer service & communication experience here (felt like a "hot potato" the way I was passed around)

Pros: None

Cons: Terrible customer service; delivered 2 "lemons"

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They have a really large space, almost warehouse like so that you can go around and try out each bed. They have a great selection from all the name brands like simmons beauty rest, and serta. The prices are pretty good, and they will deliver within the next day if you need the bed. I'd come here just to try out all the beds.

4
★★★★☆

They have a really large space, almost warehouse like so that you can go around and try out each bed. They have a great selection from all the name brands like simmons beauty rest, and serta. The prices are pretty good, and they will deliver within the next day if you need the bed. I'd come here just to try out all the beds.

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i visit this store before i visited another. sunnyside had very little selection of beds to pick. there was only about 15 in the showroom. they made me feel uncomfortable and i felt as if they was trying to force me to purchase one of there beds. i dont recommened them.

2
★★☆☆☆

i visit this store before i visited another. sunnyside had very little selection of beds to pick. there was only about 15 in the showroom. they made me feel uncomfortable and i felt as if they was trying to force me to purchase one of there beds. i dont recommened them.

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huge home furnishings exhibitions. Stretch out on a bed Every area in the showroom has a sales desk where a specialist can answer your questions or offer you Everything at the store has a price tag. tags have important information about size, color, craftsmanship, measurements, features and care.

4
★★★★☆

huge home furnishings exhibitions. Stretch out on a bed Every area in the showroom has a sales desk where a specialist can answer your questions or offer you Everything at the store has a price tag. tags have important information about size, color, craftsmanship, measurements, features and care.

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Message from Eba Wholesale Corp

"Always the lowest price, and dependable advice!"

More about Eba Wholesale Corp

Construction Services|Custom Work|Financing Available|Set Up & Installation|Showroom|Shipping|Repairs

 

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