Pro Nails

★★★★☆
  • 1900 Empire Blvd Ste 10

    Webster, NY 14580

    Map & Directions
  • 585-671-8989

About Pro Nails

Details
4.2222 9
Hi! Sign in to let us know how Pro Nails was?
Write a Review
.

I have been going to Holly for 15 years; her staff are kind, friendly and very professional. I have received pedicures, manicures, gel nails, waxing and have been very satisfied with the service, staff and prices. Holly will work around

3
★★★★★

I have been going to Holly for 15 years; her staff are kind, friendly and very professional. I have received pedicures, manicures, gel nails, waxing and have been very satisfied with the service, staff and prices. Holly will work around

.

After reading the review on 9/27/11...I am wondering why this person would say such things!! \r
\r
I have been going to ProNails forever and my technician is Holly. She is invaluable!! The things this customer (if she really ever was a

3
★★★★★

After reading the review on 9/27/11...I am wondering why this person would say such things!! \r
\r
I have been going to ProNails forever and my technician is Holly. She is invaluable!! The things this customer (if she really ever was a

.

Holly and her staff are highly recommended to treat you to a wonderful experience. They provide wonderful manicures and pedicures. I have been going to Holly for 5 years and I am a weekly client of hers. She is the best!! If you need

3
★★★★★

Holly and her staff are highly recommended to treat you to a wonderful experience. They provide wonderful manicures and pedicures. I have been going to Holly for 5 years and I am a weekly client of hers. She is the best!! If you need

.

This place is a JOKE! I have never been treated so poorly. Holly is the WORST business owner that I have seen in my life. I spent $35 plus a tip for Holly to put gel over my real nails. The whole time I was there, she talked bad about other shops and said that her shop and products are the best. Not only did I have to listen to that nonsense, she was on her cell phone, non stop talking and texting! I wasn't 100% thrilled with my nails, but I just wanted to get out of there. They probably could have been a little better if she spent more energy and focus on them versus her cell phone. The very next day, two of my nails chipped. I called the shop and she told me to come in so it could be fixed, which I did. Two days after that, my nails chipped again! I called Holly yet again, and had to come in so they could be fixed. Let me add that I do not live in Webster, so it's not just a 10 minute drive for me. Two after the second time getting them fixed, they chipped AGAIN!! I called and told her that I was on my way in and that this is unacceptable and that I just wanted a refund at this point. When I arrived at the salon, there were no customers in there except for a girl that Holly was doing a pedicure on. She told me to come back there to show her my nails. After rambling on and on about how she doesn't know what I'm doing to my nails, that she needed to think about what she was going to do for me. I explained that this was a HUGE inconvenience for me to keep coming in to get them fixed and that I just want a refund to be done with this mess. She became very rude at this point and very defensive. She ADVISED me to have a seat in the front and wait for her. After taking her very sweet time and making me wait 15 minutes (the customer was long gone) she decided to come up to look at my nails once again. She noted that this was wasting her time. She told me that she would fix them and that's it. As I was explaining to her why I didn't want them to be fixed, I look up to see a police officer walking in. SHE CALLED THE COPS ON ME BECAUSE I WANTED A REFUND! (That's what she was doing in the back for so long) I have never been so appalled in all of my life. At first I sat there in awe because I couldn't understand it! Not once did I get hyper or remotely even raise my voice. I asked her why in the world did she do that, and she sat there with such an ugly, smug puss on her face - happy that not only would I not be getting a refund, but I also wouldn't be getting them fixed (not that I wanted to anyway). Bottom line is, when you go out to eat and are unhappy with the meal, they take it off the bill. When you purchase something from a store and do not like it, you can return it for a refund. It's not like I was being unrealistic and I thought I was very nice and understanding about the whole thing. I really cannot believe the experience I had at Pro Nails with Holly - the owner. She actually should be fined for wasting the Webster tax payers money on such a ridiculous phone call to the police. You couldn't pay me to go back there.

1
★☆☆☆☆

This place is a JOKE! I have never been treated so poorly. Holly is the WORST business owner that I have seen in my life. I spent $35 plus a tip for Holly to put gel over my real nails. The whole time I was there, she talked bad about other shops and said that her shop and products are the best. Not only did I have to listen to that nonsense, she was on her cell phone, non stop talking and texting! I wasn't 100% thrilled with my nails, but I just wanted to get out of there. They probably could have been a little better if she spent more energy and focus on them versus her cell phone. The very next day, two of my nails chipped. I called the shop and she told me to come in so it could be fixed, which I did. Two days after that, my nails chipped again! I called Holly yet again, and had to come in so they could be fixed. Let me add that I do not live in Webster, so it's not just a 10 minute drive for me. Two after the second time getting them fixed, they chipped AGAIN!! I called and told her that I was on my way in and that this is unacceptable and that I just wanted a refund at this point. When I arrived at the salon, there were no customers in there except for a girl that Holly was doing a pedicure on. She told me to come back there to show her my nails. After rambling on and on about how she doesn't know what I'm doing to my nails, that she needed to think about what she was going to do for me. I explained that this was a HUGE inconvenience for me to keep coming in to get them fixed and that I just want a refund to be done with this mess. She became very rude at this point and very defensive. She ADVISED me to have a seat in the front and wait for her. After taking her very sweet time and making me wait 15 minutes (the customer was long gone) she decided to come up to look at my nails once again. She noted that this was wasting her time. She told me that she would fix them and that's it. As I was explaining to her why I didn't want them to be fixed, I look up to see a police officer walking in. SHE CALLED THE COPS ON ME BECAUSE I WANTED A REFUND! (That's what she was doing in the back for so long) I have never been so appalled in all of my life. At first I sat there in awe because I couldn't understand it! Not once did I get hyper or remotely even raise my voice. I asked her why in the world did she do that, and she sat there with such an ugly, smug puss on her face - happy that not only would I not be getting a refund, but I also wouldn't be getting them fixed (not that I wanted to anyway). Bottom line is, when you go out to eat and are unhappy with the meal, they take it off the bill. When you purchase something from a store and do not like it, you can return it for a refund. It's not like I was being unrealistic and I thought I was very nice and understanding about the whole thing. I really cannot believe the experience I had at Pro Nails with Holly - the owner. She actually should be fined for wasting the Webster tax payers money on such a ridiculous phone call to the police. You couldn't pay me to go back there.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

This place is a JOKE! I have never been treated so poorly. Holly is the WORST business owner that I have seen in my life. I spent $35 plus a tip for Holly to put gel over my real nails. The whole time I was there, she talked bad about

3
★★★★★

This place is a JOKE! I have never been treated so poorly. Holly is the WORST business owner that I have seen in my life. I spent $35 plus a tip for Holly to put gel over my real nails. The whole time I was there, she talked bad about

.

My nail polish chipped the first day but the real problem was this:
I noticed on my bank statement that I was charged twice- 1 for 31.00 and one for 32.00. I called to see what had happened and to get one of the charges reversed. It took 3 calls just to get someone to speak with me about it! I was told that they often have a problem with their printer that causes it to print out duplicate receipts and charge twice.

First of all, if that was a real problem why wouldn't you fix it? Second of all, that was def not true in this situation since they were 2 different amounts!

I asked that one of the charges be reversed so that my bank account was refunded and she told me that they can't do that with their machine. What???? How is it that every cc machine in the world except this one is capable of doing this?

I was told I would have to come in to get a cash refund and bring my bank statement to prove it- despite the fact that I explained I do not live in Webster and it is very inconvenient for me to go back. I was met with rudeness and refusal to try to find a solution that worked for both of us.

In short, I am forced to go out of my way for a mistake on their end that they then lied to me about. We'll see if I'm able to actually get the money when I go in.

I will never return here and will make sure all of my friends and family know what kind of business practices are being used here.

1
★☆☆☆☆

My nail polish chipped the first day but the real problem was this:
I noticed on my bank statement that I was charged twice- 1 for 31.00 and one for 32.00. I called to see what had happened and to get one of the charges reversed. It took 3 calls just to get someone to speak with me about it! I was told that they often have a problem with their printer that causes it to print out duplicate receipts and charge twice.

First of all, if that was a real problem why wouldn't you fix it? Second of all, that was def not true in this situation since they were 2 different amounts!

I asked that one of the charges be reversed so that my bank account was refunded and she told me that they can't do that with their machine. What???? How is it that every cc machine in the world except this one is capable of doing this?

I was told I would have to come in to get a cash refund and bring my bank statement to prove it- despite the fact that I explained I do not live in Webster and it is very inconvenient for me to go back. I was met with rudeness and refusal to try to find a solution that worked for both of us.

In short, I am forced to go out of my way for a mistake on their end that they then lied to me about. We'll see if I'm able to actually get the money when I go in.

I will never return here and will make sure all of my friends and family know what kind of business practices are being used here.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

they did a very good job and they paint and design is relaxing i love my manicur and WILL be going back fabulaus.

2
★★★★★

they did a very good job and they paint and design is relaxing i love my manicur and WILL be going back fabulaus.

Pros: there very quick but do a good job

Cons: they break sometimes and crack, but it happens

.

If you want your nails red, you should head here because red is the only color they have. Lots and lots and lots of red. Not a plum, purple, beige, or darker color to be found. They did a good job, but their lack of a selection is the reason why I probably won't be back.

3
★★★☆☆

If you want your nails red, you should head here because red is the only color they have. Lots and lots and lots of red. Not a plum, purple, beige, or darker color to be found. They did a good job, but their lack of a selection is the reason why I probably won't be back.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Holly and her staff will take good care of you. No appointment is needed. It's quick and affordable. Monday through Sunday. Just off Empire and Creek/Bay Road.

4
★★★★☆

Holly and her staff will take good care of you. No appointment is needed. It's quick and affordable. Monday through Sunday. Just off Empire and Creek/Bay Road.

Was this review helpful to you?
Ratings_icons Ratings_icons

 

Wait, you're the expert.

If you've been to or used Pro Nails, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review