Kay Jewelers

★★★☆☆
  • 90-15 Queens Blvd. Suite 2077, Queens Center

    Elmhurst, NY 11373

    Map & Directions
  • 718-271-2647

About Kay Jewelers

Categories
  • Jewelry
  • Diamonds
  • Watches
  • Custom Jewelry
  • Jewelry Repair Shops
  • Goldsmiths & Silversmiths
  • Gifts & Novelties
Details
  • Shop Online
Hours
M-F 10am-9:30pm, Sa 10am-9pm, Su 10am-8pm

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    .

    Is it possible to rate zero stars??? Even that would be generous.
    I purchased my fiance's wedding band at a different Kay's, but since we live close to this loc we came here to get it resized. While there we figured why not drop off my wedding band (not purchased at Kay's) to be resized and my engagement ring (not purchased at Kay's) to be resized and to have a small diamond chip that had fallen off replaced. That was two months ago and I have been without an engagement ring since - minus one day, that is. My ring took nearly a month to be resized/fixed, which is ridiculous and what's beyond ridiculous is that after picking it up and going home I looked at my hand and FOUR diamond chips were missing!!! My fianc and I went back the next day and explained the problem. The man we spoke to (Jeff) said he'd call the repair shop and make sure the guy in charge over there (Jose) would get the ring directly and we'd have it back in a week. That was two weeks ago! And our wedding is less than two weeks away!!!
    No one from this godawful store bothers calling when they say they will. Every time I call asking where my ring is I get more BS and another date and someone saying, I'll call the repair shop and call you right back... Then I get told the ring will be sent out tomorrow. Well tomorrow has yet to arrive. The other day I was even given the excuse of the repair shop being short staffed. They're running out of excuses IMO.
    Yesterday I spoke to the store manager who insisted she would call the repair shop and call me today on her day off. Welll today is 90 minutes away from being over and, surprise surprise, no phone call.

    Where is my ring???????????

    1
    ★☆☆☆☆

    Is it possible to rate zero stars??? Even that would be generous.
    I purchased my fiance's wedding band at a different Kay's, but since we live close to this loc we came here to get it resized. While there we figured why not drop off my wedding band (not purchased at Kay's) to be resized and my engagement ring (not purchased at Kay's) to be resized and to have a small diamond chip that had fallen off replaced. That was two months ago and I have been without an engagement ring since - minus one day, that is. My ring took nearly a month to be resized/fixed, which is ridiculous and what's beyond ridiculous is that after picking it up and going home I looked at my hand and FOUR diamond chips were missing!!! My fianc and I went back the next day and explained the problem. The man we spoke to (Jeff) said he'd call the repair shop and make sure the guy in charge over there (Jose) would get the ring directly and we'd have it back in a week. That was two weeks ago! And our wedding is less than two weeks away!!!
    No one from this godawful store bothers calling when they say they will. Every time I call asking where my ring is I get more BS and another date and someone saying, I'll call the repair shop and call you right back... Then I get told the ring will be sent out tomorrow. Well tomorrow has yet to arrive. The other day I was even given the excuse of the repair shop being short staffed. They're running out of excuses IMO.
    Yesterday I spoke to the store manager who insisted she would call the repair shop and call me today on her day off. Welll today is 90 minutes away from being over and, surprise surprise, no phone call.

    Where is my ring???????????

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    .

    I love my leo diamond ring and believe me when i say i am not a fan of rings. My husband bought this at Christmas and I was blown away by the quality and the craftsmanship. I hope my husband continues to buy all my jewellery present here. They are the best.

    5
    ★★★★★

    I love my leo diamond ring and believe me when i say i am not a fan of rings. My husband bought this at Christmas and I was blown away by the quality and the craftsmanship. I hope my husband continues to buy all my jewellery present here. They are the best.

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    Message from Kay Jewelers

    Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. We are fully committed to providing a superior shopping experience - both in our stores and online. Our jewelry consultants are empowered with the knowledge to assist each guest. Shop our selection of engagement rings, wedding rings, diamonds, gemstones, gold, contemporary metals, watches and more. Kay Jewelers carries a wide selection of famous name brand styles, including Ever Us™, Neil Lane Bridal®, The Leo Diamond®, Tolkowsky® diamonds and Le Vian Chocolate Diamonds®. Come visit your Kay Jewelers in Elmhurst today.

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