Rim Plumbing & Heating Supl

★★★★☆
  • 28 Johnes St

    Newburgh, NY 12550

    Map & Directions
  • 845-565-5220

About Rim Plumbing & Heating Supl

Home & Garden

Home & Garden
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I went to RIM in Newburgh, NY on the recommendation of the guy building my bathroom. What a mistake! Initially the salesperson was helpfull but once we decided to go with them their attitude changed - "we got them". When we talked to them after the purchase asking questions, they were always annoyed. We then received the vanity and it was the wrong one. They told us if we took it they would discount it. We said no so they came to pick it up and ordered a new one. They told us it would atke another 3 weeks. We asked if they could rush it but stated, "it can't be done". We asked if we could call the manufacture but they said no. I then asked if we could get compensated for the delay because I would have to compensate the contractor and they said, "Well, it's not our fault, that's the manufacturer". I told them I wasn't dealing with the manufacturer, I was dealing with them. The next day they called back and stated they couldn't discount the piece because of the delay. When the 2nd vanity arrived, it had the wrong knobs. We are still waiting from the correct ones to arrive. Given the economy the way it is, I would have expected excellent customer service but instead received only agitation.

2
★★☆☆☆

I went to RIM in Newburgh, NY on the recommendation of the guy building my bathroom. What a mistake! Initially the salesperson was helpfull but once we decided to go with them their attitude changed - "we got them". When we talked to them after the purchase asking questions, they were always annoyed. We then received the vanity and it was the wrong one. They told us if we took it they would discount it. We said no so they came to pick it up and ordered a new one. They told us it would atke another 3 weeks. We asked if they could rush it but stated, "it can't be done". We asked if we could call the manufacture but they said no. I then asked if we could get compensated for the delay because I would have to compensate the contractor and they said, "Well, it's not our fault, that's the manufacturer". I told them I wasn't dealing with the manufacturer, I was dealing with them. The next day they called back and stated they couldn't discount the piece because of the delay. When the 2nd vanity arrived, it had the wrong knobs. We are still waiting from the correct ones to arrive. Given the economy the way it is, I would have expected excellent customer service but instead received only agitation.

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This is an excellent place to get plumbing supplies for the professional as well as the do-it-yourselfer. They offer competent advice and referrals. We were very pleased with the well-stocked showroom,professional service, and reasonable prices.

5
★★★★★

This is an excellent place to get plumbing supplies for the professional as well as the do-it-yourselfer. They offer competent advice and referrals. We were very pleased with the well-stocked showroom,professional service, and reasonable prices.

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