Our wedding was beautiful but we had a very bad experience up until the day of the wedding. We had a hard time getting in touch with our banquet manager. We were told that the banquet manager would be our "wedding planner" and we wouldn't need one but the manager did nothing that a wedding planner would do and made us do much of the work until we hired a wedding planner. In addition we wanted to taste the food and were told we could but then when we tried to come for the tasting they only let us have hors devours, told us it was not a restaurant and we couldn't try the main courses. They tried canceling and postponing meetings. They told us we could upgrade from the cake they offered with our package and then they tried charging us $750 for the upgrade which would cost about $425 buying it independently from the vendor. They wouldn't tell us what room our ceremony would be in until the week of the wedding. Up until the day of the wedding it was a nightmare. That being said they used different people the day of the wedding and things went smoothly. The food was good and the site is beautiful. Our guests are still talking about our wedding but it was a headache and a half.
Do not Even think of going there food is bad help is imported not paid and they are not up to gov Lev bad all around they need to be looked at legal all angels the high Court and so on new rules they do not listen to supreme and than for very ill-legal they run
0 out of 1 people found this review helpful.
Well we were supposed to have a wedding there, we had a death in the family an immediate (family member). We notified Crest hollow less than a month after we booked the event, they asked us to send them the death certificate, which we did. The told us they would refund the funds after the date the event was supposed to take place. Well.. i have been calling and leaving messages and no returned call. Finally i got the controller on the phone who doesn't have a clue about the case. then i got the manager on the phone who did not want to hear my story at all. all he did was talk over me and tell me, he shouldn't be talking to me at all. because i booked the event through a catering place. But the catering place tells me i have to talk to Crest Hollow Country Club. Well Crest Hollow Country Club has been talking to me for the past 3 months, now all of a sudden they have no right to talk to me.? Well that's because they were hoping i was going to forget about them, and i kept calling and calling, they were left with no choice but to tell me they don't have the right to talk to me. It was the best way for them to come out of the whole promise they made to me, that they would refund the money to me as soon as the event date will pass. Bottom line please don't be a victim like myself don't even enter into a contract with them. i would not recommend this place at all. There are plenty beautiful place out on long island they are not honest people, do not trust them. You wouldn't want the best day of your life to begin in an evil place.Thank you for taking the time out to read this hope i spared you the headache and the heart ache i had to deal with.
We have been to the Crest Hollow Country Club many times. From the moment one enters the lobby, you realize that this is going to be a memorable experience. The piano music seems to set the stage for grandeur. Our cocktail hour was held in a separate room that had seating for everyone. The food is consistently good as is the service. We have always found the facility to be extremely clean and well cared for. Kudos to the entire management team.
This place will cancel on you and scrap the contract without any satisfactory reason. We thought we were the only ones that had this happen to us, but upon research and speaking to folks around town, we learned that this place is notorious for cancelling contracts without notice and offering unsatisfactory spots. When clients refuse, Crest Hollow bullies people with their rude staff and lawyers. Something that should have been a fun experience turned into a nightmare as we had to scramble to cancel our ceremony and contracts with other vendors. We still haven't received our deposit back to this day which we are entitled to in full as per the terms of the contract. Don't let your wedding day and wedding planning turn into a nightmare by dealing with this management.
I was extremely impressed by the facilities of Crest Hollow CC. The room that my friend had her wedding in was top notch. There are no complaints about the service and the outdoor area was beautiful, complete with a swimming pool and fountain and lovely outdoor chapel area. The only compaint I have is about the main course entrees. I think they were lacking in taste. Other than that, everything was perfect.
PROS: Landscaping, upscale, friendly service
CONS: Main course entrees