R & A Cycles Inc

★★★☆☆
  • 105 5TH Ave

    Brooklyn, NY 11217

    Map & Directions
  • 718-636-5242

About R & A Cycles Inc

Hours
Mon - Fri, 10am - 7pm; Sat, 10am - 6pm; Sun, 11am - 5pm

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.

I would give them no stars if this site would let me.

I read the bad reviews and thought it was just that small fraction of people with bad experiences with this shop and it won't happen to me.

I'll leave it vague, but they had the

3
★★★★★

I would give them no stars if this site would let me.

I read the bad reviews and thought it was just that small fraction of people with bad experiences with this shop and it won't happen to me.

I'll leave it vague, but they had the

.

They have a great selection on display.

3
★★★★★

They have a great selection on display.

.

I think many of the negative reviews of R & A cycles, posted at this site are unfair and impulsive, and perhaps politically driven too (anti-lycra, etc.) I have never witnessed any rudeness or disrespect towards any customer, or even

3
★★★★★

I think many of the negative reviews of R & A cycles, posted at this site are unfair and impulsive, and perhaps politically driven too (anti-lycra, etc.) I have never witnessed any rudeness or disrespect towards any customer, or even

.

i read another review of this store that describes the staff as "slimy", and that pretty much says it all. horribly overpriced items, incompetent quality of work (three visits to get my bike tuned up and it sounds worse than when i brought

3
★★★★★

i read another review of this store that describes the staff as "slimy", and that pretty much says it all. horribly overpriced items, incompetent quality of work (three visits to get my bike tuned up and it sounds worse than when i brought

.

I'll do the experience and my expectation is good. I think that it will works!!

3
★★★★★

I'll do the experience and my expectation is good. I think that it will works!!

.

I purchased a pair of specialized sworks cycling shoes for $360.00 from R&A. The boa system malfunctioned so I was advised to mail them back since it was a warranty issue. R&A received replacement parts from specialized then they mailed

3
★★★★★

I purchased a pair of specialized sworks cycling shoes for $360.00 from R&A. The boa system malfunctioned so I was advised to mail them back since it was a warranty issue. R&A received replacement parts from specialized then they mailed

.

Thank you in helping me out in the store to pick the bike and all the acessories. You were very nice!!!

Please thanks Mike too.

I hope i can buy more stuff with you, but this time by internet, because going to NY its very expensive!

3
★★★★★

Thank you in helping me out in the store to pick the bike and all the acessories. You were very nice!!!

Please thanks Mike too.

I hope i can buy more stuff with you, but this time by internet, because going to NY its very expensive!

.

Last fall, you helped me out in selecting the appropriate size S-Works Tarmac SL3 for me; I very much appreciated the help.

I had the opportunity to do my first race on it (in fact, it was a 2-stage race and mt first 2 outdoor rides since

3
★★★★★

Last fall, you helped me out in selecting the appropriate size S-Works Tarmac SL3 for me; I very much appreciated the help.

I had the opportunity to do my first race on it (in fact, it was a 2-stage race and mt first 2 outdoor rides since

.

I upgraded my bottom bracket to a ceramic BB1 rotor and new chain. Perfect. While I was waiting for the work to be done I had a horrible experience having to encounter a group of guys who came from some where in CT to purchase bikes.

3
★★★★★

I upgraded my bottom bracket to a ceramic BB1 rotor and new chain. Perfect. While I was waiting for the work to be done I had a horrible experience having to encounter a group of guys who came from some where in CT to purchase bikes.

.

That is all that I can say. Better know what you want, because there is a lot to look at.

3
★★★★★

That is all that I can say. Better know what you want, because there is a lot to look at.

.

This is not my LBS, but I work around here and when commuting home was in a bind to change my front brake cable. I went into the store and asked how long it would take since I only had 15-20 minutes to spare. They were too busy to fit it

3
★★★★★

This is not my LBS, but I work around here and when commuting home was in a bind to change my front brake cable. I went into the store and asked how long it would take since I only had 15-20 minutes to spare. They were too busy to fit it

.

Since there are so many bad reviews, I thought I'd put in my good one. My experience at R&A was top notch, and I only bought an$850 bike (that they had to order for me as it isn't a brand they stock). Felix helped me. I said, "so you are

3
★★★★★

Since there are so many bad reviews, I thought I'd put in my good one. My experience at R&A was top notch, and I only bought an$850 bike (that they had to order for me as it isn't a brand they stock). Felix helped me. I said, "so you are

.

I upgraded my bottom bracket to a ceramic BB1 rotor and new chain. Perfect. While I was waiting for the work to be done I had a horrible experience having to encounter a group of guys who came from some where in CT to purchase bikes.

3
★★★★★

I upgraded my bottom bracket to a ceramic BB1 rotor and new chain. Perfect. While I was waiting for the work to be done I had a horrible experience having to encounter a group of guys who came from some where in CT to purchase bikes.

.

Here's what I found during off-and-on visits to R&A over the past 7 years: Prices are pretty competitive (check their website); Service is fair-to-good, and timely; the younger sales guys in the shop are pleasant and helpful

2
★★★★★

Here's what I found during off-and-on visits to R&A over the past 7 years: Prices are pretty competitive (check their website); Service is fair-to-good, and timely; the younger sales guys in the shop are pleasant and helpful

.

I've been in there a few times and they've always been quick and painless. Drop of your bike and grab some guerrilla coffee and dont believe all the haters.??

2
★★★★★

I've been in there a few times and they've always been quick and painless. Drop of your bike and grab some guerrilla coffee and dont believe all the haters.??

.

Probably true at a great many bike stores, but this was a classic case of inexpensive and FAR from worth the savings. Dealing with brakes & gears doesn't take rocket science, but an hour after dropping if off, neither was much improved. The place on Bergen St. is no more than a 10 minute walk away and WELL WORTH doing so!!

0
★☆☆☆☆

Probably true at a great many bike stores, but this was a classic case of inexpensive and FAR from worth the savings. Dealing with brakes & gears doesn't take rocket science, but an hour after dropping if off, neither was much improved. The place on Bergen St. is no more than a 10 minute walk away and WELL WORTH doing so!!

.

pleasantly surprised by the quick, courteous, and non-pretentious help I received there.

2
★★★★★

pleasantly surprised by the quick, courteous, and non-pretentious help I received there.

.

I just bought a new bike at R&A and I am thrilled

2
★★★★★

I just bought a new bike at R&A and I am thrilled

.

I've been here many, many times becasue they have the best equipment selection in Park Slope.

2
★★★★★

I've been here many, many times becasue they have the best equipment selection in Park Slope.

.

Had a great experience with the staff. Ask for Mike and/or Tim. Staff is knowledgeable and Mike spent a great amount of time explaining thoroughly the rationale and steps in fitting me for my bike. They give a 2-year service guarantee which beats most of the other spots in the city. Very wide selection and had sizes in stock that no other shops in Manahattan had. Disregard the negative comments as most of the satisfied customers probably do not leave a comment behind. They even filled up my water bottle for my ride home??

2
★★★★★

Had a great experience with the staff. Ask for Mike and/or Tim. Staff is knowledgeable and Mike spent a great amount of time explaining thoroughly the rationale and steps in fitting me for my bike. They give a 2-year service guarantee which beats most of the other spots in the city. Very wide selection and had sizes in stock that no other shops in Manahattan had. Disregard the negative comments as most of the satisfied customers probably do not leave a comment behind. They even filled up my water bottle for my ride home??

.

I hadn't been in in at least a year. I used to buy shorts, jerseys, etc. here since it used to be the closest shop to my apartment. It looks a lot nicer since my last visits, almost fancy, if a bike shop can be fancy. Between the door and the wall o' shorts, I was asked by not one, but two employees if I needed help and/or other sizes. So yes, I'd say my experience was positive!

2
★★★★★

I hadn't been in in at least a year. I used to buy shorts, jerseys, etc. here since it used to be the closest shop to my apartment. It looks a lot nicer since my last visits, almost fancy, if a bike shop can be fancy. Between the door and the wall o' shorts, I was asked by not one, but two employees if I needed help and/or other sizes. So yes, I'd say my experience was positive!

.

I wrote this about 9th street Cycles but wanted to give R & A a positive review

"I'm no expert but I ride a lot. My issue with 9th Street Cycles is about pricing.
I bought one tire ($39.99), one tube ($?), had them do the service ($15). Total cost of approx. $60.

Then two weeks later, the other tire blew out. I bought the same exact model tire at R & A for approx. $40. (tire = $29.99, Tube = $5, Service = $5)

Both shops were courteous, friendly, and helpful.

I called 9th street to tell them about the substantial difference in price and got a rushed, uncomfortable sort of "thanks for the info"

And so I'm saying....Thanks R & A"

2
★★★★★

I wrote this about 9th street Cycles but wanted to give R & A a positive review

"I'm no expert but I ride a lot. My issue with 9th Street Cycles is about pricing.
I bought one tire ($39.99), one tube ($?), had them do the service ($15). Total cost of approx. $60.

Then two weeks later, the other tire blew out. I bought the same exact model tire at R & A for approx. $40. (tire = $29.99, Tube = $5, Service = $5)

Both shops were courteous, friendly, and helpful.

I called 9th street to tell them about the substantial difference in price and got a rushed, uncomfortable sort of "thanks for the info"

And so I'm saying....Thanks R & A"

.

This is by far the best place to check out the crazy expensive 17lbs. carbon bicycles.

2
★★★★★

This is by far the best place to check out the crazy expensive 17lbs. carbon bicycles.

.

This place is unbelievable. Well known because they've been around for a long time. Great Shop.

2
★★★★★

This place is unbelievable. Well known because they've been around for a long time. Great Shop.

.

If you need something for your bike, it's very likely that they have it -- no matter what it is. The sell here is selection, not service or price.

2
★★★★★

If you need something for your bike, it's very likely that they have it -- no matter what it is. The sell here is selection, not service or price.

.

I am a recreational biker, and every time I have been to R&A -- whether for purchases or service -- the staff has put my interests over their own interest in making money. For example, once I went in asking to have my chains replaced, and instead they adjusted my gears, which solved the problem for a mere fraction of what I was prepared to spend.

2
★★★★★

I am a recreational biker, and every time I have been to R&A -- whether for purchases or service -- the staff has put my interests over their own interest in making money. For example, once I went in asking to have my chains replaced, and instead they adjusted my gears, which solved the problem for a mere fraction of what I was prepared to spend.

.

They have the best selection of high end tools and other obscure parts for the *SERIOUS* cyclist.

2
★★★★★

They have the best selection of high end tools and other obscure parts for the *SERIOUS* cyclist.

.

I had severely neglected my bicycle for a few months, leaving it outside in the snow storm. When I came back to it, I found the frame damaged and the brakes no longer worked. I was terrified / convinced I had ruined my wonderful, trusty bike but called R and A anyway just in case there might be something they could do. The guy I spoke with on the phone was super nice and optimistic and had me bring it in. They did an amazing job, fixing it in just a day and for only forty bucks. Thank you, thank you!

2
★★★★★

I had severely neglected my bicycle for a few months, leaving it outside in the snow storm. When I came back to it, I found the frame damaged and the brakes no longer worked. I was terrified / convinced I had ruined my wonderful, trusty bike but called R and A anyway just in case there might be something they could do. The guy I spoke with on the phone was super nice and optimistic and had me bring it in. They did an amazing job, fixing it in just a day and for only forty bucks. Thank you, thank you!

.

I've gone in to pick up a few spare parts here and there because this place is close to my house, but those guys act like you just insulted their mother if you need to buy something that's less than $50. Pretty much a bunch of jerks unless you're spending a ton of $$. I'll stick with Gotham where i got my bike and the staff is ALWAYS friendly when i drop in...

1
★★☆☆☆

I've gone in to pick up a few spare parts here and there because this place is close to my house, but those guys act like you just insulted their mother if you need to buy something that's less than $50. Pretty much a bunch of jerks unless you're spending a ton of $$. I'll stick with Gotham where i got my bike and the staff is ALWAYS friendly when i drop in...

Pros: large stock

Cons: pretty weak staff...

.

Just wanted to give a positive review. R & A is a great shop with a huge selection. You won't find this at most shops. No ordering for a part and no waiting. Their pricing is competitive if not less then other shops in the city. I just purchased a Cervelo R3 SL, no fuss. Felix assisted me and was great. He was spot on with my fit. Phil, the owner also was great and helpful. For all of those people giving negative responses, I would like to give some friendly advice:
1. This is a high-end shop, please remember they are not a mom and pop catering to old bikes and repairs. You don't go to them to fix beaten down bikes. You go to them to get the best of what the bicycle industry has to offer.

2. If you feel you are being treated improperly, stop and take a look at how you, yourself come off. Understand that just because you are willing to make a big purchase doesn't mean that you are the sole customer. With a small staff as with all shops, most sales people are multitasking not just helping customers but also making sure that deliveries are ready to go and taking phone orders etc.

3. Be knowledgeable, do your research before you go so that when you speak to a sales person they don't have to decode what your needs are.

4. If you are looking for a great deal, again do the research. Most shops are not going to offer you a huge savings since markup on bicycles and parts are extremely low.

This shop is not for the faint at heart but for those who know exactly what they want.

I have always had great service at R&A. The staff has been always helpful.

2
★★★★★

Just wanted to give a positive review. R & A is a great shop with a huge selection. You won't find this at most shops. No ordering for a part and no waiting. Their pricing is competitive if not less then other shops in the city. I just purchased a Cervelo R3 SL, no fuss. Felix assisted me and was great. He was spot on with my fit. Phil, the owner also was great and helpful. For all of those people giving negative responses, I would like to give some friendly advice:
1. This is a high-end shop, please remember they are not a mom and pop catering to old bikes and repairs. You don't go to them to fix beaten down bikes. You go to them to get the best of what the bicycle industry has to offer.

2. If you feel you are being treated improperly, stop and take a look at how you, yourself come off. Understand that just because you are willing to make a big purchase doesn't mean that you are the sole customer. With a small staff as with all shops, most sales people are multitasking not just helping customers but also making sure that deliveries are ready to go and taking phone orders etc.

3. Be knowledgeable, do your research before you go so that when you speak to a sales person they don't have to decode what your needs are.

4. If you are looking for a great deal, again do the research. Most shops are not going to offer you a huge savings since markup on bicycles and parts are extremely low.

This shop is not for the faint at heart but for those who know exactly what they want.

I have always had great service at R&A. The staff has been always helpful.

Pros: Best Selection of top bike industry products

Cons: none

.

Beware of bait and switch, and up-selling.

It's really exciting when you get your tax return and you decide you can spend up to $3000 on a bike - including all accessories. I was so psyched to head to a really geeky bike store, plunk down my money, and have an awesome experience. I'm kind of a bike snob. But I'm a nice guy, I love cool tech, and I love to ride.

So, R&A has the coolest website, an incredible selection of top name bikes, and bike geeks who know their stuff. That's where the good ends.

I was helped by a guy named Mike. I was very clear. I told him my biking history, the exact amount I was prepared to spend, $2400 for the bike, ~$200 for the shoes, and whatever else for pedals, new helmet, shorts, the works. I told him what I want to use the bike for. We talked for a good 1/2 hour or more. It was all very informative. He took my measurements and we agreed on a model. They didn't have it in stock. He called the distributor - they'd have it in a week.

I called after a week.. they said give it another few days. I got the call a few days later.. said come on in whenever, it's here, it'll take an hour to get you fit. I left early from work today and headed over to the shop.

I got to the shop. Met Felix. Mike was off that day. He brought out the bike out. Looked great. All the while Felix had a lot of very not nice things to say about Mike. He was nearly raving. I said I wanna get a fitting. Felix said I needed an appointment to get fit for the bike. Mike hadn't mentioned anything about an appointment, he didn't even give me a ticket for the order. Felix asked me "how much do you expect to spend on this bike?" I was a bit ruffled by the question. I said $2400. He nearly screamed at me that it's a $3000 bike. I said, "That's not what Mike told me." Felix said he'd sell it to me for $2900 and throw in the fitting. I said, "No thanks. Call Mike." He called Mike. He told Mike I was angry. I wasn't angry, I knew I was being "upsold." I was just calm and disappointed, Felix was having the shit-hemorrhage. I let them know they should stand by their quotes, and even put them on paper and keep a log book.

I walked out. I know there are decent folks who will sell me a sweet bike.

Simply put, Mike showed me one bike, but ordered the next model up, for $600 more. He figured I would come in the store and not remember or care. I do remember, and I do care.

And so should you.

0
★☆☆☆☆

Beware of bait and switch, and up-selling.

It's really exciting when you get your tax return and you decide you can spend up to $3000 on a bike - including all accessories. I was so psyched to head to a really geeky bike store, plunk down my money, and have an awesome experience. I'm kind of a bike snob. But I'm a nice guy, I love cool tech, and I love to ride.

So, R&A has the coolest website, an incredible selection of top name bikes, and bike geeks who know their stuff. That's where the good ends.

I was helped by a guy named Mike. I was very clear. I told him my biking history, the exact amount I was prepared to spend, $2400 for the bike, ~$200 for the shoes, and whatever else for pedals, new helmet, shorts, the works. I told him what I want to use the bike for. We talked for a good 1/2 hour or more. It was all very informative. He took my measurements and we agreed on a model. They didn't have it in stock. He called the distributor - they'd have it in a week.

I called after a week.. they said give it another few days. I got the call a few days later.. said come on in whenever, it's here, it'll take an hour to get you fit. I left early from work today and headed over to the shop.

I got to the shop. Met Felix. Mike was off that day. He brought out the bike out. Looked great. All the while Felix had a lot of very not nice things to say about Mike. He was nearly raving. I said I wanna get a fitting. Felix said I needed an appointment to get fit for the bike. Mike hadn't mentioned anything about an appointment, he didn't even give me a ticket for the order. Felix asked me "how much do you expect to spend on this bike?" I was a bit ruffled by the question. I said $2400. He nearly screamed at me that it's a $3000 bike. I said, "That's not what Mike told me." Felix said he'd sell it to me for $2900 and throw in the fitting. I said, "No thanks. Call Mike." He called Mike. He told Mike I was angry. I wasn't angry, I knew I was being "upsold." I was just calm and disappointed, Felix was having the shit-hemorrhage. I let them know they should stand by their quotes, and even put them on paper and keep a log book.

I walked out. I know there are decent folks who will sell me a sweet bike.

Simply put, Mike showed me one bike, but ordered the next model up, for $600 more. He figured I would come in the store and not remember or care. I do remember, and I do care.

And so should you.

Pros: Wide Selection of Top Brands

Cons: Poor Service, Dishonest

.

why bother going unless you are an olympian cyclist or wanna-be. I brought in a Bianchi (purchased at R&As) & was told to bring it back another day, preferably during the week, so that it would accommodate them, not me. Off to Dixon's where I was greeted warmly & immediately serviced w/the necessary gear box.

0
★☆☆☆☆

why bother going unless you are an olympian cyclist or wanna-be. I brought in a Bianchi (purchased at R&As) & was told to bring it back another day, preferably during the week, so that it would accommodate them, not me. Off to Dixon's where I was greeted warmly & immediately serviced w/the necessary gear box.

Pros: Olympian cyclist selection

Cons: why bother if you want a road bike or kid's bike

.

I'm a big believer in being loyal to people and their businesses if they can get me in and out in the same or better shape than I came in. These guys will gladly take my money with a smile, but when I question if they rushed the service or misplaced my part for someone else's very "badly used" part they basically call me crazy and say they don't play games and in not in a decent way - including Felix. I left and tried to forget about it, but it's definitely riding worse than before. Let Felix sell you a bike but don't let him or any of the staff tune it unless you're personal friends with them.

0
★☆☆☆☆

I'm a big believer in being loyal to people and their businesses if they can get me in and out in the same or better shape than I came in. These guys will gladly take my money with a smile, but when I question if they rushed the service or misplaced my part for someone else's very "badly used" part they basically call me crazy and say they don't play games and in not in a decent way - including Felix. I left and tried to forget about it, but it's definitely riding worse than before. Let Felix sell you a bike but don't let him or any of the staff tune it unless you're personal friends with them.

Pros: Good Road Bike Selection

Cons: Staff Service

.

I called to ask how much they charge to install a BB. The guy who answered scoffed and said "twenty five" in a tone that made it seem like I asked the most outrageously stupid question on earth and then hung up without saying bye after I thanked him.
Take a look at the rest of these reviews and then take your business elsewhere.

0
★☆☆☆☆

I called to ask how much they charge to install a BB. The guy who answered scoffed and said "twenty five" in a tone that made it seem like I asked the most outrageously stupid question on earth and then hung up without saying bye after I thanked him.
Take a look at the rest of these reviews and then take your business elsewhere.

Pros: none

Cons: they make other NY shops look great

.

obviously all of the reviews that trash the service did not deal with felix. he is perfect. within 5 minutes we had discussed what i needed, explained to me the pros and cons of 3 different bikes, and didn't try to sell me the most expensive bike in the shop. i was buying a gift for my husband. he was sooooo knowledgeable, helpful and fun. it was a pleasure to spend my money there. on top of it all, he insists my husband comes in for a fitting, and delivered the bike to my house!!!! what more can you ask for?! if you ned any kind of bike or bike equipment, i cant stress enough....go see felix.

2
★★★★★

obviously all of the reviews that trash the service did not deal with felix. he is perfect. within 5 minutes we had discussed what i needed, explained to me the pros and cons of 3 different bikes, and didn't try to sell me the most expensive bike in the shop. i was buying a gift for my husband. he was sooooo knowledgeable, helpful and fun. it was a pleasure to spend my money there. on top of it all, he insists my husband comes in for a fitting, and delivered the bike to my house!!!! what more can you ask for?! if you ned any kind of bike or bike equipment, i cant stress enough....go see felix.

.

I took my back in to get a flat fixed. I also asked that my brakes be looked at because they felt thin on the trigger. My tire tube was replaced. My brakes were altered. I went straight home. I wasn't charged but the trigger felt full and when I got home I noticed the front brake was rubbing on my tire rim. Also the next day I noticed my flat tire was back. I hadn't ridden the bike since bringing it home. Days later (I have a job you know) when I return to the genius (30-ish guy with short black hair) behind the counter starts reasoning like a fourth grader, and won't deign to even look at my flat tire. On top of that he refuses to admit that their "guys" even looked at my brakes.

0
★☆☆☆☆

I took my back in to get a flat fixed. I also asked that my brakes be looked at because they felt thin on the trigger. My tire tube was replaced. My brakes were altered. I went straight home. I wasn't charged but the trigger felt full and when I got home I noticed the front brake was rubbing on my tire rim. Also the next day I noticed my flat tire was back. I hadn't ridden the bike since bringing it home. Days later (I have a job you know) when I return to the genius (30-ish guy with short black hair) behind the counter starts reasoning like a fourth grader, and won't deign to even look at my flat tire. On top of that he refuses to admit that their "guys" even looked at my brakes.

.

I just bought a new bike at R&A and I am thrilled.

Last year I bought a road bike at SBR, got it fitted there, everything else. When I was having knee problems, went for a cleat fitting at Cadence. Cadence told me that my bike was a little too small. I was a little surprised (I spent a bit of time at SBR buying the bike...), but he jacked up the seat post and sent me on my way. Well, unfortunately, my bike frame was cracked. called SBR. They told me they could do nothing (as they no longer were authorized kestrel dealers). I brought it in R&A. The staff (in particular Felix) was very nice about it, trying to help me. He even called kestrel, trying to figure out what kestrel could do. Eventually we all decided it was best for me to just get a new bike. (Incidentally, I read these reviews and ignored them because it seemed that Felix really knew what he was talking about and was not feeding me BS.) So, I go in there, and Felix LAUGHED at how little my bike was. He basically told me it was a cartoon bike for my long legs. Felix measured me, told me my options, etc. First, Felix put me on a Cevelo P2. He thought the geometry looked right and we agreed it was an amazing bike. So there I am, two hours later, getting fit on the bike. As soon as I got on the bike he realized it was not the right bike for my body and that we had to find something that fit me better. So, he put me on a Quintana Roo Seduza. It fit like a dream. (And it was a 54, not a 50 like my Kestrel!). On top of all that, he showed me - without selling me - that my shoes were about 3 sizes too big (I couldn't find that out at SBR or Cadence??) which was another contributing factor to my knee pain. All in all it was a ridiculous deal, not to mention the perfect bike for ME. Thank you!!! (Who are you crazy people writing all of these bad reviews??)

2
★★★★★

I just bought a new bike at R&A and I am thrilled.

Last year I bought a road bike at SBR, got it fitted there, everything else. When I was having knee problems, went for a cleat fitting at Cadence. Cadence told me that my bike was a little too small. I was a little surprised (I spent a bit of time at SBR buying the bike...), but he jacked up the seat post and sent me on my way. Well, unfortunately, my bike frame was cracked. called SBR. They told me they could do nothing (as they no longer were authorized kestrel dealers). I brought it in R&A. The staff (in particular Felix) was very nice about it, trying to help me. He even called kestrel, trying to figure out what kestrel could do. Eventually we all decided it was best for me to just get a new bike. (Incidentally, I read these reviews and ignored them because it seemed that Felix really knew what he was talking about and was not feeding me BS.) So, I go in there, and Felix LAUGHED at how little my bike was. He basically told me it was a cartoon bike for my long legs. Felix measured me, told me my options, etc. First, Felix put me on a Cevelo P2. He thought the geometry looked right and we agreed it was an amazing bike. So there I am, two hours later, getting fit on the bike. As soon as I got on the bike he realized it was not the right bike for my body and that we had to find something that fit me better. So, he put me on a Quintana Roo Seduza. It fit like a dream. (And it was a 54, not a 50 like my Kestrel!). On top of all that, he showed me - without selling me - that my shoes were about 3 sizes too big (I couldn't find that out at SBR or Cadence??) which was another contributing factor to my knee pain. All in all it was a ridiculous deal, not to mention the perfect bike for ME. Thank you!!! (Who are you crazy people writing all of these bad reviews??)

Pros: amazing selection, great prices, very knoweldgable staff

Cons: I wish I lived closer

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If you need something for your bike, it's very likely that they have it -- no matter what it is. The sell here is selection, not service or price. They are accustomed to dealing with very high-end riders spending in excess of $10k on a rig. If you have a lower budget in mind, shop elsewhere.

Most of their business is driven through their massive website so they seem to have a problem with living, breathing people who show up on their doorstep.

I've been here many, many times becasue they have the best equipment selection in Park Slope. Unfortunately, when it came to purchasing a bike, they treated me very poorly and I ended up spending nearly $3k somewhere else.

If you go to buy a bike, do your research and make sure to deal only with Felix. If you are looking for your kid, stick with Target.

3
★★★☆☆

If you need something for your bike, it's very likely that they have it -- no matter what it is. The sell here is selection, not service or price. They are accustomed to dealing with very high-end riders spending in excess of $10k on a rig. If you have a lower budget in mind, shop elsewhere.

Most of their business is driven through their massive website so they seem to have a problem with living, breathing people who show up on their doorstep.

I've been here many, many times becasue they have the best equipment selection in Park Slope. Unfortunately, when it came to purchasing a bike, they treated me very poorly and I ended up spending nearly $3k somewhere else.

If you go to buy a bike, do your research and make sure to deal only with Felix. If you are looking for your kid, stick with Target.

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This past weekend I picked up 2K road bike at RA Cycles. While the customer service was good, the quality of the mechanics was sub-par. They had to build out the bike while I waited at a nearby coffee shop. When I got the bike the brakes were not tuned right (the brake pads were making a lot of contact with the rim w/o squeezing the brakes) and the pads were at an angle so that the pad was pressing part of the wheel that doesn't act as a breaking surface. While I understand that a 2K bike may not seem that special at a place that carries 10K bikes, you would expect professional service, especially when it come to a simple thing like tuning brakes on a brand new bike.

1
★★★☆☆

This past weekend I picked up 2K road bike at RA Cycles. While the customer service was good, the quality of the mechanics was sub-par. They had to build out the bike while I waited at a nearby coffee shop. When I got the bike the brakes were not tuned right (the brake pads were making a lot of contact with the rim w/o squeezing the brakes) and the pads were at an angle so that the pad was pressing part of the wheel that doesn't act as a breaking surface. While I understand that a 2K bike may not seem that special at a place that carries 10K bikes, you would expect professional service, especially when it come to a simple thing like tuning brakes on a brand new bike.

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My second visit to my LBS was totally out of line with what a bike shop should be.
I figured out my top of the line carbon road bike has a broken derailleur part.
So, after my ride I stop in. I am basically turned away saying we don't repair
it we don't have the part and don't bother with the warranty and we can't order the part, bye bye.
He doesn't even answer my questions or offer any help or even offer to have the shop look at it.
The words useless, arrogant and stupid come to mind if I have to describe this place.
My advice is stay away! Too bad there isn't a real bike shop in the area staffed by humans.

0
★☆☆☆☆

My second visit to my LBS was totally out of line with what a bike shop should be.
I figured out my top of the line carbon road bike has a broken derailleur part.
So, after my ride I stop in. I am basically turned away saying we don't repair
it we don't have the part and don't bother with the warranty and we can't order the part, bye bye.
He doesn't even answer my questions or offer any help or even offer to have the shop look at it.
The words useless, arrogant and stupid come to mind if I have to describe this place.
My advice is stay away! Too bad there isn't a real bike shop in the area staffed by humans.

Pros: A lot of equipment.

Cons: Very bad service.

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Here's what I found during off-and-on visits to R&A over the past 7 years:

Prices are pretty competitive (check their website); Service is fair-to-good, and timely; the younger sales guys in the shop are pleasant and helpful; The loud/joker sales guy has a challenging personality (he enjoys razzing people, but appears to enjoy it if you turn the tables on him). He has pretty good advice and will spend a lot of time with you if it's not busy; The manager --watching this guy look at customers (and his staff) , you might imagine that he's an Army Colonel and everyone else a ragtag bunch of bootcamp recruits who can't tie their shoes. However, behind that concrete stare is a guy who will be very helpful if you just come out with your questions. Of course, you're still not off the hook Private, as you'll get a smirk or a raised eye-brow if he thinks you're asking a stupid question.

Although I once stopped shopping at R&A due to the attitudes, I like shopping there now. I go with my questions and I go looking for something specific. I don't know these guys (although they are starting to recognize me lately), but they've got a great selection and the sales experience can actually be darn fun, if: 1) you realize that some of these guys are quintessential NYC characters; and 2) you want some nice bikes and gear.

2
★★★★☆

Here's what I found during off-and-on visits to R&A over the past 7 years:

Prices are pretty competitive (check their website); Service is fair-to-good, and timely; the younger sales guys in the shop are pleasant and helpful; The loud/joker sales guy has a challenging personality (he enjoys razzing people, but appears to enjoy it if you turn the tables on him). He has pretty good advice and will spend a lot of time with you if it's not busy; The manager --watching this guy look at customers (and his staff) , you might imagine that he's an Army Colonel and everyone else a ragtag bunch of bootcamp recruits who can't tie their shoes. However, behind that concrete stare is a guy who will be very helpful if you just come out with your questions. Of course, you're still not off the hook Private, as you'll get a smirk or a raised eye-brow if he thinks you're asking a stupid question.

Although I once stopped shopping at R&A due to the attitudes, I like shopping there now. I go with my questions and I go looking for something specific. I don't know these guys (although they are starting to recognize me lately), but they've got a great selection and the sales experience can actually be darn fun, if: 1) you realize that some of these guys are quintessential NYC characters; and 2) you want some nice bikes and gear.

Pros: Selection, Prices, NYC Attitude

Cons: NYC Attitude

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Just thought I?d add to the list of non-recommendations for this snooty, condescending, elitist, and stuck-up store! I went in today with the intent of spending several hundred dollars on a new pair of shoes and pedals? but after walking in and being ignored for 15 minutes by every worker there, (who by the way think they?re ALL better than you are) I walked out. They just don?t care, and if they happen to go out of business one of these days, neither will I... I?d rather take the extra 30 minutes to ride into Manhattan to go to Bicycle Habitat or Gotham Bikes anyways? I'd rather talk with the actual bikers in those two stores than these snobs any day!

0
★☆☆☆☆

Just thought I?d add to the list of non-recommendations for this snooty, condescending, elitist, and stuck-up store! I went in today with the intent of spending several hundred dollars on a new pair of shoes and pedals? but after walking in and being ignored for 15 minutes by every worker there, (who by the way think they?re ALL better than you are) I walked out. They just don?t care, and if they happen to go out of business one of these days, neither will I... I?d rather take the extra 30 minutes to ride into Manhattan to go to Bicycle Habitat or Gotham Bikes anyways? I'd rather talk with the actual bikers in those two stores than these snobs any day!

Pros: NONE

Cons: everything

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These guys are terrible. Customer service is horrible, their tune-ups are marginal at best, and they?re as arrogant as it gets. I?ve been told they do most of their business on-line so they don?t really care about the locals that walk into their shop ? sad to have such a shop in Park Slope.

0
★☆☆☆☆

These guys are terrible. Customer service is horrible, their tune-ups are marginal at best, and they?re as arrogant as it gets. I?ve been told they do most of their business on-line so they don?t really care about the locals that walk into their shop ? sad to have such a shop in Park Slope.

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I am surprised by all the negative reviews. I've dealt with a few bike stores in my time?with varying success. In my case, I was in the market for a high-end Felt F1 and I had done my research. This shop does have very competitive prices and this cannot be said about all shops in the area. I made a few trips to the shop and spoke with their fit guy, Felix. He matched me up with the right bike and the right position. Also, and this is very important, he took the time to readjust my shoes and speedplay cleats to a better position than the one that I had before. He did not have to do it, he did it because he is all about serving the customer.
Secondly, my bike had a major problem with the frame after one ride. I won?t bother you with details? however, any other bike shop would have walked away and left me with a useless frame. The owner and Felix worked with me to remedy the problem and I am a 100 percent satisfied with their service

2
★★★★★

I am surprised by all the negative reviews. I've dealt with a few bike stores in my time?with varying success. In my case, I was in the market for a high-end Felt F1 and I had done my research. This shop does have very competitive prices and this cannot be said about all shops in the area. I made a few trips to the shop and spoke with their fit guy, Felix. He matched me up with the right bike and the right position. Also, and this is very important, he took the time to readjust my shoes and speedplay cleats to a better position than the one that I had before. He did not have to do it, he did it because he is all about serving the customer.
Secondly, my bike had a major problem with the frame after one ride. I won?t bother you with details? however, any other bike shop would have walked away and left me with a useless frame. The owner and Felix worked with me to remedy the problem and I am a 100 percent satisfied with their service

Pros: Huge selection and excellent service

Cons: I have no complaints- honestly.

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This place is run by a bunch of slime bags. Greasy salesmen that make no bones about it: they're trying to sell you stuff. They're all over you as soon as you walk in, trying to sell you Sidi shoes that have been closeouts at Nashbar for at least 2 years for more than the manufacturer's retail price.
And 2 dollars for a schrader valve adapter?? give me a break.
This place is a rip-off. Take your business elsewhere.

0
★☆☆☆☆

This place is run by a bunch of slime bags. Greasy salesmen that make no bones about it: they're trying to sell you stuff. They're all over you as soon as you walk in, trying to sell you Sidi shoes that have been closeouts at Nashbar for at least 2 years for more than the manufacturer's retail price.
And 2 dollars for a schrader valve adapter?? give me a break.
This place is a rip-off. Take your business elsewhere.

Pros: there's a great coffee place nearby

Cons: everything else

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I live right down the block from R&A, so I gave them a lot of chances, but this really has to be the worst bike shop I've ever been to. The staff is not only rude, they don't know what they are talking about. The final straw was when I went to buy some new pedals. I asked the man behind the counter four or five times if they were the right kind for my bike. Why did I ask so many times? Because he clearly wasn't even looking at what type of bike I had. Well, despite his surly attitude, I gave him the benefit of the doubt. It turns out the pedals did not fit my bike at all! I had to convince them to let me return them the next day, and did not even get an apology. I honestly don't understand how places like this can stay in business.

0
★☆☆☆☆

I live right down the block from R&A, so I gave them a lot of chances, but this really has to be the worst bike shop I've ever been to. The staff is not only rude, they don't know what they are talking about. The final straw was when I went to buy some new pedals. I asked the man behind the counter four or five times if they were the right kind for my bike. Why did I ask so many times? Because he clearly wasn't even looking at what type of bike I had. Well, despite his surly attitude, I gave him the benefit of the doubt. It turns out the pedals did not fit my bike at all! I had to convince them to let me return them the next day, and did not even get an apology. I honestly don't understand how places like this can stay in business.

Pros: High-end products

Cons: Overpriced, unknowledgable staff, no customer service

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Unbelievable! I just stopped there for air in my tires, and the man assured me that I wasn't filling it enough and proceded to fill them more. Sure enough my inner tube and tire popped in traffic on my way home. When I called to complain it was poor service the man hung up on me.

0
★☆☆☆☆

Unbelievable! I just stopped there for air in my tires, and the man assured me that I wasn't filling it enough and proceded to fill them more. Sure enough my inner tube and tire popped in traffic on my way home. When I called to complain it was poor service the man hung up on me.

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the crew as owners are so rude n retards since l get there nobody came to me til ask for service l dont know why just cuz am latin o something but l will never back to this bike shop l recomend mr c's cycles
4622 8th st is much better than c&a.

0
★☆☆☆☆

the crew as owners are so rude n retards since l get there nobody came to me til ask for service l dont know why just cuz am latin o something but l will never back to this bike shop l recomend mr c's cycles
4622 8th st is much better than c&a.

Pros: good inventory

Cons: actitute staff crew n unfriendship

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I honestly live one minute away from this bike shop and I will never go back. The thought of giving them any money pains me. I brought my bike in to get looked at (and hopefully fixed) and neither of the employees even touched my bike or looked at it. The first thing they said was "there was nothing they could do." Amazing!!! I didn't think all of these negative reviews could be correct, but they are. Do not go there unless in major emergency!

0
★☆☆☆☆

I honestly live one minute away from this bike shop and I will never go back. The thought of giving them any money pains me. I brought my bike in to get looked at (and hopefully fixed) and neither of the employees even touched my bike or looked at it. The first thing they said was "there was nothing they could do." Amazing!!! I didn't think all of these negative reviews could be correct, but they are. Do not go there unless in major emergency!

Pros: big inventory

Cons: unfriendly, not helpful

.

After previously spending hundreds of dollars on a bike at this shop-I decided to go back because I had a flat. They couldn't have been more rude and unhelpful to me.

They were dismissive and inhospitable. The customer service at this shop is way below standard. I am surprised by this, since they are in the service business.

I wasn't expecting college grads to work here, but they just don't have people skills and didn't even recommend an alternative to me!!!

I walked with my bike to Dixon's Bike Shop, just a few blocks away on Union/7th ave where they not only were kind and helpful, they put air in my tire, and refused to take a tip!

I will never recommend R and A Cycles, nor will I ever do business there again.

0
★☆☆☆☆

After previously spending hundreds of dollars on a bike at this shop-I decided to go back because I had a flat. They couldn't have been more rude and unhelpful to me.

They were dismissive and inhospitable. The customer service at this shop is way below standard. I am surprised by this, since they are in the service business.

I wasn't expecting college grads to work here, but they just don't have people skills and didn't even recommend an alternative to me!!!

I walked with my bike to Dixon's Bike Shop, just a few blocks away on Union/7th ave where they not only were kind and helpful, they put air in my tire, and refused to take a tip!

I will never recommend R and A Cycles, nor will I ever do business there again.

Pros: NONE

Cons: the fact that they are still in business is a CON for the neighborhood

 

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