Cohen's Fashion Optical

★★★☆☆

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Cohen's Fashion Optical

5 Greenwich Ave New York, NY

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Cohen's Fashion Optical

18 Park Place New York, NY

2.5714 35
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BUYER BEWARE! GO ANYWHERE ELSE! \r
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I wholeheartedly agree with Feretta L. Sophia is RUDE, lacks customer service skills and should not be working with the public. They fail to maintain adequate records of patient history; the staff

1
★★★☆☆

BUYER BEWARE! GO ANYWHERE ELSE! \r
\r
I wholeheartedly agree with Feretta L. Sophia is RUDE, lacks customer service skills and should not be working with the public. They fail to maintain adequate records of patient history; the staff

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Sophia the sales rep was incredibly RUDE!!! no respect what so ever.

1
★★★☆☆

Sophia the sales rep was incredibly RUDE!!! no respect what so ever.

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Went there today. Incredibly rude person waited on me. Have no idea why anyone would want to patronize this store!

1
★★★☆☆

Went there today. Incredibly rude person waited on me. Have no idea why anyone would want to patronize this store!

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This is the worst store policy ever I give them no rating because all they do is mark up the price so high so when they give you alot off feels like alot when it really nothing rip off!!! no refund!!! the dumbest thing ever really do not

0
★☆☆☆☆

This is the worst store policy ever I give them no rating because all they do is mark up the price so high so when they give you alot off feels like alot when it really nothing rip off!!! no refund!!! the dumbest thing ever really do not

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worst experience for a newbie. I went for an eye exam and they didnt give me a well written prescription. I guess since I was upfront with them regarding my intention of looking around for the best deal, they did so in purpose. I didnt

0
★☆☆☆☆

worst experience for a newbie. I went for an eye exam and they didnt give me a well written prescription. I guess since I was upfront with them regarding my intention of looking around for the best deal, they did so in purpose. I didnt

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I have been a customer for over 20 years..I purchased glasses that I have taken back 4 times. They (fixed them right there and never wrote this on my account) The first time was with the 30 day warranty. Now they have them for two weeks and I phoned three days ago and awaited a call back. Never came! I will not use them again. I don't know what happened to customer service.Business is not appreciated. STILL WAITING!

1
★☆☆☆☆

I have been a customer for over 20 years..I purchased glasses that I have taken back 4 times. They (fixed them right there and never wrote this on my account) The first time was with the 30 day warranty. Now they have them for two weeks and I phoned three days ago and awaited a call back. Never came! I will not use them again. I don't know what happened to customer service.Business is not appreciated. STILL WAITING!

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We went to the store to get the lens prescription. As it turned out, the prescription that they gave us was completely wrong for both eyes. When we went to the store to correct the prescription, the optometrist blamed us for not "focusing properly" the first time (instead of admitting the mistake and simply fixing it). He was visibly irritated when asked to correct the original prescription. He did correct it for free, which was nice. But I don't think we will go to this store again.

0
★☆☆☆☆

We went to the store to get the lens prescription. As it turned out, the prescription that they gave us was completely wrong for both eyes. When we went to the store to correct the prescription, the optometrist blamed us for not "focusing properly" the first time (instead of admitting the mistake and simply fixing it). He was visibly irritated when asked to correct the original prescription. He did correct it for free, which was nice. But I don't think we will go to this store again.

Pros: Good location

Cons: Poor service and wrong lens prescription

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I recently visited this Cohen's location after avoiding it for years... I hate getting glasses. I was lucky enough to have an attentive, efficient, sales associate help me and answer all of my questions. Despite the fact that she was alone behind the counter, she managed to help all of the customers without getting frazzled, and keeping a smile. Thanks Josephine for helping me pick out my gorgeous glasses! This is one of those times I feel it's important to give credit where credit is due :)

2
★★★★☆

I recently visited this Cohen's location after avoiding it for years... I hate getting glasses. I was lucky enough to have an attentive, efficient, sales associate help me and answer all of my questions. Despite the fact that she was alone behind the counter, she managed to help all of the customers without getting frazzled, and keeping a smile. Thanks Josephine for helping me pick out my gorgeous glasses! This is one of those times I feel it's important to give credit where credit is due :)

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My sister and I recently visited the 23rd location to purchase our eyeglasses. The eye doctor was very compassionate and patient; I've always been squeamish about people touching my eyes. He gave me a thorough exam, and did not make me feel rushed.

The sales associate who helped us (Jo), was a great help! She helped us try on almost 2 dozen pair of eyeglasses, and was very honest about which were flattering and which ones were not but it was NOT done in a way to hurt our feelings. She made us laugh and we had such a good time making our selections.

The space is very nicely appointed! It's clean, well-lit, and they have dozens of gorgeous pairs of eyeglasses. I highly recommend Cohen's Fashion Optical! I love my glasses! I've gotten compliments on them and they look great!

2
★★★★★

My sister and I recently visited the 23rd location to purchase our eyeglasses. The eye doctor was very compassionate and patient; I've always been squeamish about people touching my eyes. He gave me a thorough exam, and did not make me feel rushed.

The sales associate who helped us (Jo), was a great help! She helped us try on almost 2 dozen pair of eyeglasses, and was very honest about which were flattering and which ones were not but it was NOT done in a way to hurt our feelings. She made us laugh and we had such a good time making our selections.

The space is very nicely appointed! It's clean, well-lit, and they have dozens of gorgeous pairs of eyeglasses. I highly recommend Cohen's Fashion Optical! I love my glasses! I've gotten compliments on them and they look great!

Pros: friendly eye doctor, quality merchandise

Cons: none

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I went in to Cohen's for a free eye exam and to quickly pick out a pair of frames. (I'm leaving town this weekend for a funeral in the Midwest and need to be able to drive.) When I entered the store, it took a good 10 min for the girl behind the desk to acknowledge my presence. A talkative client came in while I was waiting, and when he left, the girl said some cruel and inappropriate things about him and the traffic they get. The eye exam was quick and efficient. After the exam, it's choose-from-a-huge-selection-of-frames time while someone stares at you staring at yourself. Everyone knows picking out frames is difficult, but this time I was prepared. I tried on a handful of frames, and without fuss selected a pair within 10 min. In and out. The next day I called to see if my frames were ready, and the girl (same clerk from night before) sat down the phone and said, "hey the crazy girl from last night wants to know if her glasses are ready!" Then she hung up on me, most likely realizing that the phone was not on mute. That evening when I went to pick up my glasses I decided to take the high road, and not say anything. When I walked in another girl behind the desk (right in front of me) mouthed to the other girl "Is that her!?!?!" I could not believe it! Then there were snide looks and giggles between the two of them. Terrible. I'd like to note very quickly, that I did nothing out of the ordinary, and even if I had, this behavior for any retail store is unprofessional and unacceptable. Owners---if you read these reviews, please take a closer look at your "new" staff.

0
★☆☆☆☆

I went in to Cohen's for a free eye exam and to quickly pick out a pair of frames. (I'm leaving town this weekend for a funeral in the Midwest and need to be able to drive.) When I entered the store, it took a good 10 min for the girl behind the desk to acknowledge my presence. A talkative client came in while I was waiting, and when he left, the girl said some cruel and inappropriate things about him and the traffic they get. The eye exam was quick and efficient. After the exam, it's choose-from-a-huge-selection-of-frames time while someone stares at you staring at yourself. Everyone knows picking out frames is difficult, but this time I was prepared. I tried on a handful of frames, and without fuss selected a pair within 10 min. In and out. The next day I called to see if my frames were ready, and the girl (same clerk from night before) sat down the phone and said, "hey the crazy girl from last night wants to know if her glasses are ready!" Then she hung up on me, most likely realizing that the phone was not on mute. That evening when I went to pick up my glasses I decided to take the high road, and not say anything. When I walked in another girl behind the desk (right in front of me) mouthed to the other girl "Is that her!?!?!" I could not believe it! Then there were snide looks and giggles between the two of them. Terrible. I'd like to note very quickly, that I did nothing out of the ordinary, and even if I had, this behavior for any retail store is unprofessional and unacceptable. Owners---if you read these reviews, please take a closer look at your "new" staff.

Pros: free eye exam, inexpensive glasses

Cons: incredibly inconsiderate and rude staff

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I went in to get contacts. Wanting to try the place out. I gave my prescription and paid. I stood there like an idiot while the clerk stared at me. "umm...yea, i need my contacts.." clerk "Oh! we don't stock them, we order them" me: "so i could have just gone to 1800 contacts, and you didn't inform me of this before paying?" Clerk: "oh, i thought you knew" (yes bc everyone is born with that knowledge)...

I asked her when they would get here and they said by the end of the week. I called thursday and they STILL not only didn't have them but said "oh we call you when they arrive" (yet another thing they forgot to mention).

now i'm currently on hold to check if the finally got here... a week and half later... i've been on hold for six minutes and counting...you suck!

0
★☆☆☆☆

I went in to get contacts. Wanting to try the place out. I gave my prescription and paid. I stood there like an idiot while the clerk stared at me. "umm...yea, i need my contacts.." clerk "Oh! we don't stock them, we order them" me: "so i could have just gone to 1800 contacts, and you didn't inform me of this before paying?" Clerk: "oh, i thought you knew" (yes bc everyone is born with that knowledge)...

I asked her when they would get here and they said by the end of the week. I called thursday and they STILL not only didn't have them but said "oh we call you when they arrive" (yet another thing they forgot to mention).

now i'm currently on hold to check if the finally got here... a week and half later... i've been on hold for six minutes and counting...you suck!

Pros: They greeted me when i came into the store

Cons: they don't know customer service

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very bad time in this place they only seem interested in money and additional feature that are very costly bought two pares of glasses both are useless at this time . they will not refund money and can't use another branch because credit is only good in this aweful store exam took less the 7 minute this might be the problem . what ever you do don't use cash. this chain will not return cash no exchange its just no no no after they have your money use credit card this way you can fight back with credit carde companys. good luck KJW NY

1
★☆☆☆☆

very bad time in this place they only seem interested in money and additional feature that are very costly bought two pares of glasses both are useless at this time . they will not refund money and can't use another branch because credit is only good in this aweful store exam took less the 7 minute this might be the problem . what ever you do don't use cash. this chain will not return cash no exchange its just no no no after they have your money use credit card this way you can fight back with credit carde companys. good luck KJW NY

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0 out of 1 people found this review helpful.

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For those of you who have gone to Cohen's Fashion Optical on 23rd St., and had an unpleasant expericence, the NEW OWNERS would like to take the time and apologize to our previous customers. The stories that we have come in contact with the past few days have been terrible. We just wanted to get the word out to the neighborhood and to anyone that has had a bad experience here, that there is all new professional staff with great customer service skills, who will be happy to help you have a informative and delightful experience at our location. We have a brand new selection of designer frames, and will be running major discounts and specials for the next few months to all customers, Previous and New!!!

2
★★★★★

For those of you who have gone to Cohen's Fashion Optical on 23rd St., and had an unpleasant expericence, the NEW OWNERS would like to take the time and apologize to our previous customers. The stories that we have come in contact with the past few days have been terrible. We just wanted to get the word out to the neighborhood and to anyone that has had a bad experience here, that there is all new professional staff with great customer service skills, who will be happy to help you have a informative and delightful experience at our location. We have a brand new selection of designer frames, and will be running major discounts and specials for the next few months to all customers, Previous and New!!!

Pros: New Merchandise, Better Prices, and NO MORE SHADINESS!!!

Cons: Bad Reputation Please give us another Chance!

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I went in to Cohen's about a week ago because I managed to step on my own glasses. I chose this location because it was the most convenient location I could find.

The person helping me was cordial and didn't hassle me about the coupon I brought with me. I'm a bit picky so it took me about 30 or so frames to finally narrow down the 2 that I wanted to get. One a nice little designer pair from Ray Ban and the other from TAG Heur.

I was surprised to find out that it would only take 3 days for my glasses to be ready because my last purchase took almost an entire week. I had to wait a while when I went to pick up my glasses because they were rather busy at the time, but I walked out very happy with my new frames.

2
★★★★☆

I went in to Cohen's about a week ago because I managed to step on my own glasses. I chose this location because it was the most convenient location I could find.

The person helping me was cordial and didn't hassle me about the coupon I brought with me. I'm a bit picky so it took me about 30 or so frames to finally narrow down the 2 that I wanted to get. One a nice little designer pair from Ray Ban and the other from TAG Heur.

I was surprised to find out that it would only take 3 days for my glasses to be ready because my last purchase took almost an entire week. I had to wait a while when I went to pick up my glasses because they were rather busy at the time, but I walked out very happy with my new frames.

Pros: Quick, Efficient, Nice. Great Selection

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I was alarmed at just how unorganized this joint was. I apparently had the first appointment on a sat and the store wasn't even open when I arrived. I came back an hour later and asked what happened and the lady gave me some lame excuse. The exam was horrible! There was gum wrappers on the floor and very old,dusty looking equipment. I'm getting a new exam somewhere else! Don't waist your time or money here!!!

0
★☆☆☆☆

I was alarmed at just how unorganized this joint was. I apparently had the first appointment on a sat and the store wasn't even open when I arrived. I came back an hour later and asked what happened and the lady gave me some lame excuse. The exam was horrible! There was gum wrappers on the floor and very old,dusty looking equipment. I'm getting a new exam somewhere else! Don't waist your time or money here!!!

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IF I COULD GIVE 0 STARS THAT'S WHAT IT DESERVES!!!
I regret not reading these reviews before I went. I didn't think it would be so bad but its been a month and I still don't have my contacts. This place is absolutely HORRIBLE! They lie to you saying the contacts are coming and whatever but they are just stalling time. WHATEVER YOU DO NOT GO HERE! I NEVER GOT MY TRIALS WITH THE ACTUAL CORRECT PRESCRIPTION !!!!

0
★☆☆☆☆

IF I COULD GIVE 0 STARS THAT'S WHAT IT DESERVES!!!
I regret not reading these reviews before I went. I didn't think it would be so bad but its been a month and I still don't have my contacts. This place is absolutely HORRIBLE! They lie to you saying the contacts are coming and whatever but they are just stalling time. WHATEVER YOU DO NOT GO HERE! I NEVER GOT MY TRIALS WITH THE ACTUAL CORRECT PRESCRIPTION !!!!

Cons: LIARS, FAKES, HORRIBLE SERVICE

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AS A GIFT TO MYSELF I DECIDED TO GET A PAIR OF NEW FRAMES, I HAD AN EYE EXAM WAS GIVEN A RX FOR GLASSES I ORDERED SOME DIOR'S AND WHEN I WAS CALLED TO COME AND PICK THEM UP I DID BUT TO MY ASTONISHMENT THEY WERE DKNY AND NOT THE PAIR I HAD ORDERED. I WAS TOLD THAT I SHOULD PICK ANOTHER PAIR. I WAS DISGUSTED, I LOOKED AROUND AND FOUND NOTHING, THEY GAVE ME 'STORE CREDIT". WHEN I WENT TO MY EYE DOCTOR I WAS GIVEN A COMPLETELY DIFFERENT RX FOR GLASSES. SO MUCH FOR THEIR OPTOMETRIST. I REALLY WISHED I WOULD HAVE READ THESE REVIEWS. STAFF IS FAKE.....WATCH OUT!!!

0
★☆☆☆☆

AS A GIFT TO MYSELF I DECIDED TO GET A PAIR OF NEW FRAMES, I HAD AN EYE EXAM WAS GIVEN A RX FOR GLASSES I ORDERED SOME DIOR'S AND WHEN I WAS CALLED TO COME AND PICK THEM UP I DID BUT TO MY ASTONISHMENT THEY WERE DKNY AND NOT THE PAIR I HAD ORDERED. I WAS TOLD THAT I SHOULD PICK ANOTHER PAIR. I WAS DISGUSTED, I LOOKED AROUND AND FOUND NOTHING, THEY GAVE ME 'STORE CREDIT". WHEN I WENT TO MY EYE DOCTOR I WAS GIVEN A COMPLETELY DIFFERENT RX FOR GLASSES. SO MUCH FOR THEIR OPTOMETRIST. I REALLY WISHED I WOULD HAVE READ THESE REVIEWS. STAFF IS FAKE.....WATCH OUT!!!

Pros: NOTHING

Cons: EVERYTHING

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I never had so much fun shopping for glasses. The clerk was joking around with me and telling me how good I looked in some frames and how bad some were, she seemed like she really loved her job making the customers look good and fashionable. The prices were reasonable and she kept making discounts on the different coatings and tints, adding in some for free. The doctor was a riot joking around in about 8 languages, he was so friendly and funny. I got an accurate prescription and from the clerk I got a pair of really great quality glasses that I am proud to wear. I will go back for another pair soon. I really love my glasses.

2
★★★★★

I never had so much fun shopping for glasses. The clerk was joking around with me and telling me how good I looked in some frames and how bad some were, she seemed like she really loved her job making the customers look good and fashionable. The prices were reasonable and she kept making discounts on the different coatings and tints, adding in some for free. The doctor was a riot joking around in about 8 languages, he was so friendly and funny. I got an accurate prescription and from the clerk I got a pair of really great quality glasses that I am proud to wear. I will go back for another pair soon. I really love my glasses.

Pros: good quality glasses for good price

Cons: none

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Shady and dishonest! I've discovered that they have been overcharging me for contact lens. Please avoid at all costs. Do not give them your business.

0
★☆☆☆☆

Shady and dishonest! I've discovered that they have been overcharging me for contact lens. Please avoid at all costs. Do not give them your business.

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Extremely hard sell. Hasty and less than thorough Optomotrist. This experience was awful. The staff was friendly and very misleading, they are out to steal your money. They tried to sell me a pair of eyeglasses for $500. Are you kidding? That is more expensive than any purchase I have made at lenscrafters in the past. They seemed to be just making up the prices as they went along. As I started to resist the purchase and show signs of mistrust, the price started coming down. More and more until they came down to the actual retail price of the frame, which is still an unbelievable amount to charge for glasses. I am never going back to this location, I don't like haggling for my eyeglasses.

0
★☆☆☆☆

Extremely hard sell. Hasty and less than thorough Optomotrist. This experience was awful. The staff was friendly and very misleading, they are out to steal your money. They tried to sell me a pair of eyeglasses for $500. Are you kidding? That is more expensive than any purchase I have made at lenscrafters in the past. They seemed to be just making up the prices as they went along. As I started to resist the purchase and show signs of mistrust, the price started coming down. More and more until they came down to the actual retail price of the frame, which is still an unbelievable amount to charge for glasses. I am never going back to this location, I don't like haggling for my eyeglasses.

Pros: location? but really no pros

Cons: everything about this experience.

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I've always gone to a private practice eye doctor...until i moved from westchester to the city..i ran out of contacts and went to this place because new legislation requires an annual eye exam in order to get contacts and i was desperate. however, i was SO pleasantly surprised. the doctor i saw was AWESOME. so professional, yet personable..and i was impressed by the fact that he didn't raise my perscription which i often find eye doctors do unnecessarily. he was knowledgeable, patient, and very cute...my only complaint about my experience is that he didn't ask to see me again!

5
★★★★★

I've always gone to a private practice eye doctor...until i moved from westchester to the city..i ran out of contacts and went to this place because new legislation requires an annual eye exam in order to get contacts and i was desperate. however, i was SO pleasantly surprised. the doctor i saw was AWESOME. so professional, yet personable..and i was impressed by the fact that he didn't raise my perscription which i often find eye doctors do unnecessarily. he was knowledgeable, patient, and very cute...my only complaint about my experience is that he didn't ask to see me again!

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Candida showed me the frames and she was extremely helpful at finding me the right frames for my face, and getting the best combination of tints, coatings, I got everything I wanted. Not only that but she entertained me with stories and jokes, she should be on television, comedy central. The staff was professional and the frames were all top quality designer frames. The glasses were ready in only 3 days and I can see perfectly. Doctor Minella gave me the exam and the prescription was perfect, and Ed the optician, did a perfect job at making the glasses while I waited.

2
★★★★☆

Candida showed me the frames and she was extremely helpful at finding me the right frames for my face, and getting the best combination of tints, coatings, I got everything I wanted. Not only that but she entertained me with stories and jokes, she should be on television, comedy central. The staff was professional and the frames were all top quality designer frames. The glasses were ready in only 3 days and I can see perfectly. Doctor Minella gave me the exam and the prescription was perfect, and Ed the optician, did a perfect job at making the glasses while I waited.

Pros: knowledgable staff, good frames and price

Cons: none

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I went in on Sunday just browsing. The very perky assistant was patient and really knew her stuff. I walked out of there with 2 pairs of really nice glasses and an exam for a lot less than I would have paid anywhere else. 2 days later I got a call letting me know that everything was ready for me to pick up. I'm very happy with my glasses and I'll keep going back.

2
★★★★☆

I went in on Sunday just browsing. The very perky assistant was patient and really knew her stuff. I walked out of there with 2 pairs of really nice glasses and an exam for a lot less than I would have paid anywhere else. 2 days later I got a call letting me know that everything was ready for me to pick up. I'm very happy with my glasses and I'll keep going back.

Pros: Knowledgable and honest sales person

Cons: a bit too honest

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The frames were top designer frames and the price was about average but when you add in the free pair and the free eye exam it came out costing much less than Lenscrafters who want 150 dollars just for an eye exam.

2
★★★★☆

The frames were top designer frames and the price was about average but when you add in the free pair and the free eye exam it came out costing much less than Lenscrafters who want 150 dollars just for an eye exam.

Pros: good designer frame selection, good price

Cons: none

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I never had a more pleasant experience in getting glasses than I did here. On a sunday I went in 10 minutes before the store was supposed to close at 5 PM, but the clerk Beatrice and the doctor stayed until almost 6 PM helping me pick out glasses and the doctor even gave me an eye exam after he was supposed to go home. They never hurried me at all, and they were so pleasant and joking around, the doctor was so funny during the exam he cracked me up and Beatrice was extremely friendly. I finally found the perfect frame for my face and 3 days later the glasses were ready. I wish I could remember the doctor's name because I recommend him, his prescription was perfect. I even got a second pair of glasses for free all I had to pay for was the lenses which was not much.

5
★★★★★

I never had a more pleasant experience in getting glasses than I did here. On a sunday I went in 10 minutes before the store was supposed to close at 5 PM, but the clerk Beatrice and the doctor stayed until almost 6 PM helping me pick out glasses and the doctor even gave me an eye exam after he was supposed to go home. They never hurried me at all, and they were so pleasant and joking around, the doctor was so funny during the exam he cracked me up and Beatrice was extremely friendly. I finally found the perfect frame for my face and 3 days later the glasses were ready. I wish I could remember the doctor's name because I recommend him, his prescription was perfect. I even got a second pair of glasses for free all I had to pay for was the lenses which was not much.

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2 out of 2 people found this review helpful.

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I never had a more pleasant experience in getting glasses than I did here. On a sunday I went in 10 minutes before the store was supposed to close at 5 PM, but the clerk Beatrice and the doctor stayed until almost 6 PM helping me pick out glasses and the doctor even gave me an eye exam after he was supposed to go home. They never hurried me at all, and they were so pleasant and joking around, the doctor was so funny during the exam he cracked me up and Beatrice was extremely friendly. I finally found the perfect frame for my face and 3 days later the glasses were ready. I wish I could remember the doctor's name because I recommend him, his prescription was perfect. I even got a second pair of glasses for free all I had to pay for was the lenses which was not much.

2
★★★★★

I never had a more pleasant experience in getting glasses than I did here. On a sunday I went in 10 minutes before the store was supposed to close at 5 PM, but the clerk Beatrice and the doctor stayed until almost 6 PM helping me pick out glasses and the doctor even gave me an eye exam after he was supposed to go home. They never hurried me at all, and they were so pleasant and joking around, the doctor was so funny during the exam he cracked me up and Beatrice was extremely friendly. I finally found the perfect frame for my face and 3 days later the glasses were ready. I wish I could remember the doctor's name because I recommend him, his prescription was perfect. I even got a second pair of glasses for free all I had to pay for was the lenses which was not much.

Pros: nice frame selection, helpful staff, good prices

Cons: none

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Boy I wish I had read the other reviews before I went to this store. Everything they say is true. They appear friendly - but are fake because they screw you with crazy prices, bad service and turn nasty if you stand up for yourself. Don't be fooled! They say their good value but are actually way over priced. They are totally unprofessional - the receipts, records, prescriptions are all on scrappy photocopied peices of paper. And - they asked me to pay in cash so I didn't have to pay tax - this sounds super-dodgy. My contact lenses that I did order were over 3x the price I could have got online. They also took over 3 months to arrive despite me going in 4 times to remind them (when they'd said they'd be delivered to my apartment). Each time they couldn't find my records, and I had to wait for the Manager. Finally they arrived but after actually looking up the price online and realizing how much they'd screwed me, I asked for a refund. I asked who I else I could talk to, and she said she owned the store. So I said you have the discretion to make this decision then, and she said yes but she wouldn't. I was trying to reason with her in this manner, and she turned extremely immature and said she wouldn't talk to me and would call the police. I said I was perfectly happy for her to. I don't know whether she did or not. But basically - DON'T WASTE YOUR TIME OR MONEY - AVOID THIS PLACE.

0
★☆☆☆☆

Boy I wish I had read the other reviews before I went to this store. Everything they say is true. They appear friendly - but are fake because they screw you with crazy prices, bad service and turn nasty if you stand up for yourself. Don't be fooled! They say their good value but are actually way over priced. They are totally unprofessional - the receipts, records, prescriptions are all on scrappy photocopied peices of paper. And - they asked me to pay in cash so I didn't have to pay tax - this sounds super-dodgy. My contact lenses that I did order were over 3x the price I could have got online. They also took over 3 months to arrive despite me going in 4 times to remind them (when they'd said they'd be delivered to my apartment). Each time they couldn't find my records, and I had to wait for the Manager. Finally they arrived but after actually looking up the price online and realizing how much they'd screwed me, I asked for a refund. I asked who I else I could talk to, and she said she owned the store. So I said you have the discretion to make this decision then, and she said yes but she wouldn't. I was trying to reason with her in this manner, and she turned extremely immature and said she wouldn't talk to me and would call the police. I said I was perfectly happy for her to. I don't know whether she did or not. But basically - DON'T WASTE YOUR TIME OR MONEY - AVOID THIS PLACE.

Pros: Near my house - only pro

Cons: Fake, over-priced, unprofessional, dodgy

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I work between this chain and the one on Broadway and 14th st. Usually I go to the other one for checkups and to get my contacts and glasses (I actually don't even like them there that much--it's just so convenient), but I was feeling saucy and decided to try the other location. Uh, bad idea. My contacts had been making my eyes red and dry and were obviously a bad match for me. I made an appointment to see the doctor in the morning to see why my eyes had been so sensitive to all the different kinds I had tried and to see if there was an alternative like dailies or something that would work better. Got there and the ladies at the desk were super smiley but really dumb. Asked what I was in for; I said to see the doctor because my eyes were red; the doctor wasn't in yet; they asked me to write my address on a damp, lonely post-it to mail the contacts. Weird. They were insanely unprofessional and looked like they hadn't slept in their entire 40 years each of existance. The doctor came in and he seemed embarassed by the rugged women at the desk. He gave me the exam, and when we came out and he needed to talk to them, one was very busy chewing her nail and the other was on the phone correcting a breakfast order that she had delivered. Definitely too busy to be bothered with a patient or customer. He and I stood there in silence for a while, and then I just left. I have the plan where I bought unlimited eye exams, so it's not like I owed anything anyway; even if I did, I am pretty sure I would have just found my way to the door. On my way out, hungry bear on the phone excused herself from her customer service call to shout "come back next time you're shopping for glasses! We have sunglasses!!" No thanks.

0
★☆☆☆☆

I work between this chain and the one on Broadway and 14th st. Usually I go to the other one for checkups and to get my contacts and glasses (I actually don't even like them there that much--it's just so convenient), but I was feeling saucy and decided to try the other location. Uh, bad idea. My contacts had been making my eyes red and dry and were obviously a bad match for me. I made an appointment to see the doctor in the morning to see why my eyes had been so sensitive to all the different kinds I had tried and to see if there was an alternative like dailies or something that would work better. Got there and the ladies at the desk were super smiley but really dumb. Asked what I was in for; I said to see the doctor because my eyes were red; the doctor wasn't in yet; they asked me to write my address on a damp, lonely post-it to mail the contacts. Weird. They were insanely unprofessional and looked like they hadn't slept in their entire 40 years each of existance. The doctor came in and he seemed embarassed by the rugged women at the desk. He gave me the exam, and when we came out and he needed to talk to them, one was very busy chewing her nail and the other was on the phone correcting a breakfast order that she had delivered. Definitely too busy to be bothered with a patient or customer. He and I stood there in silence for a while, and then I just left. I have the plan where I bought unlimited eye exams, so it's not like I owed anything anyway; even if I did, I am pretty sure I would have just found my way to the door. On my way out, hungry bear on the phone excused herself from her customer service call to shout "come back next time you're shopping for glasses! We have sunglasses!!" No thanks.

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I had to sign-up here just so I could tell people about the bad experiences I've had. For some reason I keep going back even though every time I buy contacts the price has gone up and it takes several weeks to get the order. I would suggest shoppers go elsewhere just based on the overpriced products and the people are not friendly.

0
★☆☆☆☆

I had to sign-up here just so I could tell people about the bad experiences I've had. For some reason I keep going back even though every time I buy contacts the price has gone up and it takes several weeks to get the order. I would suggest shoppers go elsewhere just based on the overpriced products and the people are not friendly.

Cons: expensive, long wait

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I was taken for a ride at Cohen's Fashion Optical on 23rd Street--and I am in the process of filing a charge dispute through my credit card company. First of all, the signs on the windows seem enticing, "1/2 off frames, and 2nd pair free" etc, but none of them are true. AND the other reviews on this site are not wrong when they say that the sales people MAKE UP PRICES. I was charged about $200 more than retail price for these frames! They also really bully and pressure you into making a purchase (they try to get you to buy not only one pair of glasses, but two!) This is why I recommend that you DO NOT go in there, because even if you just want to look, you will have a terrible experience. If you're willing to pay full price, go to lenscrafters because at least they have a full money back guarantee.

0
★☆☆☆☆

I was taken for a ride at Cohen's Fashion Optical on 23rd Street--and I am in the process of filing a charge dispute through my credit card company. First of all, the signs on the windows seem enticing, "1/2 off frames, and 2nd pair free" etc, but none of them are true. AND the other reviews on this site are not wrong when they say that the sales people MAKE UP PRICES. I was charged about $200 more than retail price for these frames! They also really bully and pressure you into making a purchase (they try to get you to buy not only one pair of glasses, but two!) This is why I recommend that you DO NOT go in there, because even if you just want to look, you will have a terrible experience. If you're willing to pay full price, go to lenscrafters because at least they have a full money back guarantee.

Pros: umm...location?

Cons: bad customer service, overcharges, false advertising

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I can't hate on all Cohens locations because I"ve been to the one on Broadway (13/14th st) and it was a great experience - but this one on 23rd is THE WORST - the people are always rude - they seem to make up prices in their head. Anyway they can rip you off they will do it. They do not refund money or credit back so make sure you get a breakdown of what you are paying for. My Co-worker also went and had a horrible experience as well - they are trying to charge her for conacts that they haven't even given her trials for yet - it's been weeks - no trials - yet they keep telling her she owes them $500!!! They are ridiculous!! DON'T GO HERE!

0
★☆☆☆☆

I can't hate on all Cohens locations because I"ve been to the one on Broadway (13/14th st) and it was a great experience - but this one on 23rd is THE WORST - the people are always rude - they seem to make up prices in their head. Anyway they can rip you off they will do it. They do not refund money or credit back so make sure you get a breakdown of what you are paying for. My Co-worker also went and had a horrible experience as well - they are trying to charge her for conacts that they haven't even given her trials for yet - it's been weeks - no trials - yet they keep telling her she owes them $500!!! They are ridiculous!! DON'T GO HERE!

Cons: everything - customer service is horrible there.

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You ever have a simply miserable day? Well I did yesterday and you know how I combat that? By shopping! So I decided that I wanted a new pair of sunglasses for these wonderful days we have been having. I walked into this Cohens and started looking around and the girl behind the counter and I started talking and comparing bad days while she showed me, it must have been every type of sunglasses they had before I settled on these great Gucci frames...but before I babble on, the girl was really helpful and the sunglasses were just what I needed to make my bad day better!

2
★★★★★

You ever have a simply miserable day? Well I did yesterday and you know how I combat that? By shopping! So I decided that I wanted a new pair of sunglasses for these wonderful days we have been having. I walked into this Cohens and started looking around and the girl behind the counter and I started talking and comparing bad days while she showed me, it must have been every type of sunglasses they had before I settled on these great Gucci frames...but before I babble on, the girl was really helpful and the sunglasses were just what I needed to make my bad day better!

Pros: Great conversation and better sunglasses

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I needed a new prescription for my contact lenses. After reading online reviews, I thought the Cohen's would be a cheaper way to go. But it turned out to be the worst experience ever. The store is dark and extremely small.

A woman acted really "nice" to me when I went in--which turned out to be fake. She did not explain the procedure or price. The doctor did a so so job examining my eyes. However, he prescribed a wrong degree for my contacts--they dont even make any contacts for this degree!
After the examination, the woman asked me to pay $499 for the exam and 4 boxes of contact lenses. I was like what? I can get 4 boxes for under $100. Then she started to be nasty and said, if you dont wanna buy anything, you have to pay $250 for the exam. I wasn't happy about the price and I said you can't just change price so randomly like this. Then she threatened to call the cop. -- Ridiculous.

At first, she pretended to dial 911. I still stayed there and told her I have nothing to be afraid of. Then she had to dial 911,telling the cop I didnt wanna pay--which was not the truth.
It took a long time for the cop to come (they must think it's ridiculous too). In the end, I gave her $100. She refused to give me any trials, which the doctor promised to give me. And she wrote down my prescription on a tiny crappy paper--I still doubt whether it's legal. She only put my glass prescription down and claimed my glass prescription is the same as the contact lenses. I turned to the doctor and he admitted that she made a mistake. The doctor also agreed to give me a follow-up check, which most eye exams always offer. She didn't wanna give me the follow-up check till I told her the doctor promised it. But I am not going back. I don't need to pay somebody to see her angry face.
The whole experience is nasty and terrible. I can't believe a place like this can last this long. The price is unbelievably ridiculous and you don't get the service you deserve.
STAY AWAY FROM THIS PLACE!!

1
★★★☆☆

I needed a new prescription for my contact lenses. After reading online reviews, I thought the Cohen's would be a cheaper way to go. But it turned out to be the worst experience ever. The store is dark and extremely small.

A woman acted really "nice" to me when I went in--which turned out to be fake. She did not explain the procedure or price. The doctor did a so so job examining my eyes. However, he prescribed a wrong degree for my contacts--they dont even make any contacts for this degree!
After the examination, the woman asked me to pay $499 for the exam and 4 boxes of contact lenses. I was like what? I can get 4 boxes for under $100. Then she started to be nasty and said, if you dont wanna buy anything, you have to pay $250 for the exam. I wasn't happy about the price and I said you can't just change price so randomly like this. Then she threatened to call the cop. -- Ridiculous.

At first, she pretended to dial 911. I still stayed there and told her I have nothing to be afraid of. Then she had to dial 911,telling the cop I didnt wanna pay--which was not the truth.
It took a long time for the cop to come (they must think it's ridiculous too). In the end, I gave her $100. She refused to give me any trials, which the doctor promised to give me. And she wrote down my prescription on a tiny crappy paper--I still doubt whether it's legal. She only put my glass prescription down and claimed my glass prescription is the same as the contact lenses. I turned to the doctor and he admitted that she made a mistake. The doctor also agreed to give me a follow-up check, which most eye exams always offer. She didn't wanna give me the follow-up check till I told her the doctor promised it. But I am not going back. I don't need to pay somebody to see her angry face.
The whole experience is nasty and terrible. I can't believe a place like this can last this long. The price is unbelievably ridiculous and you don't get the service you deserve.
STAY AWAY FROM THIS PLACE!!

Cons: service, price

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My glasses broke (I lost a screw to my glasses) while I was at work and my friend referred my to this store. They replaced the screw for free and while I was there I picked up a pair of sunglasses for a decent price. The place was really clean and everyone there was friendly and they got me in and out of there in no time.

2
★★★★★

My glasses broke (I lost a screw to my glasses) while I was at work and my friend referred my to this store. They replaced the screw for free and while I was there I picked up a pair of sunglasses for a decent price. The place was really clean and everyone there was friendly and they got me in and out of there in no time.

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Stay away from this place. I went there in a rush and I knew I was paying too much for my glasses, but I really needed to get them done. Later when I called to get a copy of my prescription, they refused to release it to me! I had to dig up the actual law that protects a patient's right to his or her health records and show it to them to get a copy of my prescription. And even then it was a fight. The women working there were downright nasty. I don't know if this is the practice at all Cohen opticals, or just the one at 23rd street, but I would stay as far away from this chain as possible. They were really awful to me.

0
★☆☆☆☆

Stay away from this place. I went there in a rush and I knew I was paying too much for my glasses, but I really needed to get them done. Later when I called to get a copy of my prescription, they refused to release it to me! I had to dig up the actual law that protects a patient's right to his or her health records and show it to them to get a copy of my prescription. And even then it was a fight. The women working there were downright nasty. I don't know if this is the practice at all Cohen opticals, or just the one at 23rd street, but I would stay as far away from this chain as possible. They were really awful to me.

 

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