Monro Auto Service And Tire Centers

★★☆☆☆
  • 965 Jefferson Rd

    Rochester, NY 14623

    Map & Directions
  • (585) 424-3630

Automotive

Automotive
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Had my car back in less than 24 hours, when i dropped it off it was hardly driveable. Nice to go to a car place and not feel like you are being taken advantage of. Would recommend to anyone.

4
★★★★☆

Had my car back in less than 24 hours, when i dropped it off it was hardly driveable. Nice to go to a car place and not feel like you are being taken advantage of. Would recommend to anyone.

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I made an appointment for 4 pm on 5/21 at the Medina NY location, they told me that they woud get me in and out as the work load was not excessive. I arrived at 3:50, stood at the counter for at least 10 minutes without acknowledgement. There were bays open and people, not just employees, standing in the garage area. One guy came out to the waiting area to take payment from a couple that were there ahead of me. At no time did he acknowledge me or ask me anything, he turned and walked back into the garage area. I finally left at 4:40 without an oil change or even that I was there, even though they watched me pull up and park my truck. Very unprofessional to not even acknowledge the patrons that keep them in business. Never again!!!!!!

1
★☆☆☆☆

I made an appointment for 4 pm on 5/21 at the Medina NY location, they told me that they woud get me in and out as the work load was not excessive. I arrived at 3:50, stood at the counter for at least 10 minutes without acknowledgement. There were bays open and people, not just employees, standing in the garage area. One guy came out to the waiting area to take payment from a couple that were there ahead of me. At no time did he acknowledge me or ask me anything, he turned and walked back into the garage area. I finally left at 4:40 without an oil change or even that I was there, even though they watched me pull up and park my truck. Very unprofessional to not even acknowledge the patrons that keep them in business. Never again!!!!!!

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I have gone to Monroe Muffler a few times for an oil change with tire rotation. I use the 19.99 coupon. I dropped it off giving over 3 hours time. I picked it up and asked if they rotated my tires. I have a 2009 Nissan Murano. I was told my tire tread was 4 and 5 - with the 4 in the front. I was told that they couldnt rotate the tires because legally they couldnt put the 4's in the rear. I said "this is a front wheel drive vehicle. The 5's should be on the front." I was told no they shouldnt and they couldnt legally do this. Is this right? I was going to go to another place for this to be done as I had needed an inspection, oil change and tire rotation. I had the inspection done then a few weeks later took it to Monroe for the rest. I wont go back there. I will pay more to have it done right somewhere else.

1
★☆☆☆☆

I have gone to Monroe Muffler a few times for an oil change with tire rotation. I use the 19.99 coupon. I dropped it off giving over 3 hours time. I picked it up and asked if they rotated my tires. I have a 2009 Nissan Murano. I was told my tire tread was 4 and 5 - with the 4 in the front. I was told that they couldnt rotate the tires because legally they couldnt put the 4's in the rear. I said "this is a front wheel drive vehicle. The 5's should be on the front." I was told no they shouldnt and they couldnt legally do this. Is this right? I was going to go to another place for this to be done as I had needed an inspection, oil change and tire rotation. I had the inspection done then a few weeks later took it to Monroe for the rest. I wont go back there. I will pay more to have it done right somewhere else.

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Took our 2008 Suzuki to the RT 31, Clay, NY location for an oil change. Received it back with 2 dents in the hood from the heal of someone's hands using TOO much force on the hood either opening or closing the hood. The manager claimed the employee working on it said it came in that way and would not consider they did it. Said he had to believe his employee !00%. Just dismissed us. STAY AWAY FROM MONRO. I HAVE HAD OTHER PROBLEMS WITH THEM BUT THEY WERE CORRECTED SO I WENT BACK. NO MORE. LIERS. NEEd TO BUY A NEW HOOD OR LIVE ITH IT.

1
★☆☆☆☆

Took our 2008 Suzuki to the RT 31, Clay, NY location for an oil change. Received it back with 2 dents in the hood from the heal of someone's hands using TOO much force on the hood either opening or closing the hood. The manager claimed the employee working on it said it came in that way and would not consider they did it. Said he had to believe his employee !00%. Just dismissed us. STAY AWAY FROM MONRO. I HAVE HAD OTHER PROBLEMS WITH THEM BUT THEY WERE CORRECTED SO I WENT BACK. NO MORE. LIERS. NEEd TO BUY A NEW HOOD OR LIVE ITH IT.

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Went here for a tire rotation & oil change. One of the tires was deflated when they gave it back to me, and I specifically pointed it out and asked them to fill it at that time. It hasn't held air since. They refuse to take any responsibility for it at all! I would not recommend this location to anyone.

1
★☆☆☆☆

Went here for a tire rotation & oil change. One of the tires was deflated when they gave it back to me, and I specifically pointed it out and asked them to fill it at that time. It hasn't held air since. They refuse to take any responsibility for it at all! I would not recommend this location to anyone.

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OK first off these idiots over inflated my tires 6 psi, they stripped my wheel lock and had the balls to tell me that the last person to rotate my tires did it. Also they didn't put enough oil in either. I would not recommend this place to anybody.

1
★☆☆☆☆

OK first off these idiots over inflated my tires 6 psi, they stripped my wheel lock and had the balls to tell me that the last person to rotate my tires did it. Also they didn't put enough oil in either. I would not recommend this place to anybody.

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.

I loved the quick, honest service I received. The mechanics were honest about the time it would take to complete my car's oil change and did not attempt to sell me additional items. The entire process took less than 20 minutes. The price was also much more affordable than other oil change places.

5
★★★★★

I loved the quick, honest service I received. The mechanics were honest about the time it would take to complete my car's oil change and did not attempt to sell me additional items. The entire process took less than 20 minutes. The price was also much more affordable than other oil change places.

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I would recommend Monroe Muffler to anyone who hascar trouble. They provide good service and reasonable prices for the customer. The mechanics know what they're doing.

4
★★★★☆

I would recommend Monroe Muffler to anyone who hascar trouble. They provide good service and reasonable prices for the customer. The mechanics know what they're doing.

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Message from Monro Auto Service And Tire Centers

Why Monro Auto Service and Tire Centers?
60 YEARS EXPERIENCE
We're a trusted, national leader in the industry. Our teammates are some of the most knowledgeable and helpful professionals in the industry. They have one mission: to help you maintain your vehicle as if it were their own. With over 4,000 trained, certified technicians, we know what your car needs to get back on the road quickly and safely.
ALL MAJOR TIRE BRANDS
We have the right tire, with the right warranty, at the right price. In stock or available in most cases by next day.
WE INSTALL 3 MILLION TIRES A YEAR
As one of the nation's largest independent tire dealers, we are experts at fitting and installing the right tires for you.
30-DAY RIDE AND PRICE GUARANTEE
We want you to be completely satisfied with your tires. You get 30 days of price protection and 30 days or 500 miles to test your tires. Return or exchange them; no questions asked.
OVER 1,200 LOCATIONS
Part of the Monro, Inc. family of brands.. A/C Service (in select stores),Air Filter,Alignments,Battery,Brakes,Breather Filter,Canister Filter,Cooling System Service,C-V Boots/Joints,Engine Tune-Up,Exhaust System,Fan-Accessory Belts,Fuel Filter,Fuel Injector Cleaning,Muffler,Oil Change Service,Oxygen Sensor,PCV Valve,Power Steering Flush,Rear Axle Bearings/Seals,Shock Absorbers & Struts,State Inspections (in select stores),Steering Parts,Suspension Parts,Tire Rotation,Transmission Maintenance,Universal Joints,Wheel Bearing Repack/Seals,Wiper Blades.

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