Arthur Edwards Pools & Spa Centre

★★★☆☆
AWARD WINNING INGROUND POOL DESIGN
  • 929 Rte 25A

    Miller Pl, NY 11764

    Map & Directions
  • 631-744-7185

Home & Garden

Home & Garden
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I had a pool put in last summer which took longer than they said it would. I basically had it for 4 useable weeks . I had my pool closed by a different company which I was never told that by doing that I could potentially void any of my warranties. I had my pool opened on May 17th of this year and noticed I was having to put water in it. I turned off my waterfall and just had the filter going and it was still losing water. Fast forward to me calling Arthur Edwards to see what was going on. They came over 3 days in a row to check the level of the water after having completely turned the filter off and closing up all the returns to see if it was the liner. Water didn't drop anymore and I was told its not the liner and since I had some other company close my pool that they are not responsible to find out which return is leaking. The patio I had put in last year is now sinking in a small section above one of the returns. I spent 30k just on the pool alone and they are completely trying to wash their hands of the situation. Their service is horrible and once they got paid in full it was a nightmare trying to deal with them. Extremely dissatisfied in Arthur Edwards. Do not use them. There are to many other pool companies to choose from locally that should be given the work.

1
★☆☆☆☆

I had a pool put in last summer which took longer than they said it would. I basically had it for 4 useable weeks . I had my pool closed by a different company which I was never told that by doing that I could potentially void any of my warranties. I had my pool opened on May 17th of this year and noticed I was having to put water in it. I turned off my waterfall and just had the filter going and it was still losing water. Fast forward to me calling Arthur Edwards to see what was going on. They came over 3 days in a row to check the level of the water after having completely turned the filter off and closing up all the returns to see if it was the liner. Water didn't drop anymore and I was told its not the liner and since I had some other company close my pool that they are not responsible to find out which return is leaking. The patio I had put in last year is now sinking in a small section above one of the returns. I spent 30k just on the pool alone and they are completely trying to wash their hands of the situation. Their service is horrible and once they got paid in full it was a nightmare trying to deal with them. Extremely dissatisfied in Arthur Edwards. Do not use them. There are to many other pool companies to choose from locally that should be given the work.

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Warning.........If anyone is looking to put in a swimming pool ..Do Not Use Arthur Edwards Pools !!!!....They are a scum bag company....They use flex pipe plumbing for in ground pools, which if you do an internet search comes up with hundreds of stories of termites and animals eating through the pipe....My pool is leaking now and when I called they said they don't warranty the plumbing in the ground....The company was horrible from the beginning. Not showing up when they were supposed to , not calling back. The pool took an extra month than what they said it would. Just a warning so you don't have to go through what I am going through, having to break up my patio to get to leaking plumbing.

1
★☆☆☆☆

Warning.........If anyone is looking to put in a swimming pool ..Do Not Use Arthur Edwards Pools !!!!....They are a scum bag company....They use flex pipe plumbing for in ground pools, which if you do an internet search comes up with hundreds of stories of termites and animals eating through the pipe....My pool is leaking now and when I called they said they don't warranty the plumbing in the ground....The company was horrible from the beginning. Not showing up when they were supposed to , not calling back. The pool took an extra month than what they said it would. Just a warning so you don't have to go through what I am going through, having to break up my patio to get to leaking plumbing.

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Warning.........If anyone is looking to put in a swimming pool ..Do Not Use Arthur Edwards Pools !!!!....They are a scum bag company....They use flex pipe plumbing for in ground pools, which if you do an internet search comes up with

3
★★★★★

Warning.........If anyone is looking to put in a swimming pool ..Do Not Use Arthur Edwards Pools !!!!....They are a scum bag company....They use flex pipe plumbing for in ground pools, which if you do an internet search comes up with

.

We just had a pool put in by Arthur Edwards. First let me say almost everyone I spoke to regardless of who put in their pool seems to have some gripe with their pool company. So overall the Sales guy Kevin was great. Extremely professional

3
★★★★★

We just had a pool put in by Arthur Edwards. First let me say almost everyone I spoke to regardless of who put in their pool seems to have some gripe with their pool company. So overall the Sales guy Kevin was great. Extremely professional

.

i agree with the above post. i had a pool put in not that long ago and found the same tactics. Once the contract was signed, service was horrible, nickel and dimed for everything, basically a nightmare.

The only good thing was that two people who were going to go with them heard about my troubles and went elsewhere.

0
★☆☆☆☆

i agree with the above post. i had a pool put in not that long ago and found the same tactics. Once the contract was signed, service was horrible, nickel and dimed for everything, basically a nightmare.

The only good thing was that two people who were going to go with them heard about my troubles and went elsewhere.

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Arthur Edwards Inc. installed my pool 15 years ago and it was nothing but a disaster. I would recommend having an inground pool done by anyone else but these guys. The minute that the contract was signed, the level of service declined. Once they started, they took too much dirt away (and gave it to another customer) and never replaced it. The result: water leaked out of my pool on a daily basis.

PROS: None
CONS: poor service, low quality

1
★☆☆☆☆

Arthur Edwards Inc. installed my pool 15 years ago and it was nothing but a disaster. I would recommend having an inground pool done by anyone else but these guys. The minute that the contract was signed, the level of service declined. Once they started, they took too much dirt away (and gave it to another customer) and never replaced it. The result: water leaked out of my pool on a daily basis.

PROS: None
CONS: poor service, low quality

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