Paradise Tan

★★★☆☆
  • 2126 Empire Blvd

    Webster, NY 14580

    Map & Directions
  • 585-671-7990

About Paradise Tan

Categories
Hours
Monday-Sunday ; Late

Personal Services

Personal Services
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3.0 4
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I've been tanning for years! After trying many other salons and feeling like I wasn't welcomed, not to mention not getting the color I'd hoped for..alas, My boyfriends sister brought me along with her to paradise- my tan was seriously darker after one visit! Additionally, my second* visit the girl @ the desk welcomed me AND knew my first name! SECOND VISIT!! Tanning is now the best 20min of my day! I do/will absolutely recommend paradise to anyone and everyone!!

2
★★★★★

I've been tanning for years! After trying many other salons and feeling like I wasn't welcomed, not to mention not getting the color I'd hoped for..alas, My boyfriends sister brought me along with her to paradise- my tan was seriously darker after one visit! Additionally, my second* visit the girl @ the desk welcomed me AND knew my first name! SECOND VISIT!! Tanning is now the best 20min of my day! I do/will absolutely recommend paradise to anyone and everyone!!

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I purchased a one month membership at 6:00pm on Friday. On Saturday morning I went to breakfast with a family member who presents me with a 300 minute gift certificate for the same place. The purchase was from one of the owners, 3 hours before I came in on Friday. I called later that day to request a refund to my card for the one month and i would just use the gift certificate. I was told I had to speak to the owners. Three attempts later, I get the female owner and her response to my request is ""we do not do refunds"". Well in all my 15 year as a Customer Service Manager, I thought that is not a response. My tone here is calm and requesting. I said, "" that is not a customer service response"". I proceeded to explain why the family member purchased it for me in the first place . This is her response now. ""Your personal problems are not of my consern."" What are you kidding me!!! I was now in a spot to used the months membership and the gift certificate or lose a good amont of money. I complained to the other owner, the husband and he apologized for the wife and told me, ""That they do not know who buys the gift certificates"". Well after a month, I turned in the gift certificate. The poor girl at the counter got an ear full about how the owner lied to me( you should never lie to customers, EVER ). Guess what! She pulls out a notebook listing my name the amount for the certificate and who purchased it for me and when. Just in the way they spoke to me, they should not own a business handling customers. Based on the other review this place should not be in business. Do not give them yours.

0
★☆☆☆☆

I purchased a one month membership at 6:00pm on Friday. On Saturday morning I went to breakfast with a family member who presents me with a 300 minute gift certificate for the same place. The purchase was from one of the owners, 3 hours before I came in on Friday. I called later that day to request a refund to my card for the one month and i would just use the gift certificate. I was told I had to speak to the owners. Three attempts later, I get the female owner and her response to my request is ""we do not do refunds"". Well in all my 15 year as a Customer Service Manager, I thought that is not a response. My tone here is calm and requesting. I said, "" that is not a customer service response"". I proceeded to explain why the family member purchased it for me in the first place . This is her response now. ""Your personal problems are not of my consern."" What are you kidding me!!! I was now in a spot to used the months membership and the gift certificate or lose a good amont of money. I complained to the other owner, the husband and he apologized for the wife and told me, ""That they do not know who buys the gift certificates"". Well after a month, I turned in the gift certificate. The poor girl at the counter got an ear full about how the owner lied to me( you should never lie to customers, EVER ). Guess what! She pulls out a notebook listing my name the amount for the certificate and who purchased it for me and when. Just in the way they spoke to me, they should not own a business handling customers. Based on the other review this place should not be in business. Do not give them yours.

Pros: staff but there are more business out there

Cons: Customer Service

.

i got ringworm from their beds along with another friend of mine, they water their detergent down when washing the towels so they don't get cleaned well, the owners are nasty, i had my lotion there in one of their bins and i found out they were stealing customers lotion and reselling it as samples. they don't clean the bed very well at all, the tops are barely cleaned, all these prints and sweat marks are in the bed even after it is so called cleaned. ALL AROUND NOT A GOOD PLACE!!!

0
★☆☆☆☆

i got ringworm from their beds along with another friend of mine, they water their detergent down when washing the towels so they don't get cleaned well, the owners are nasty, i had my lotion there in one of their bins and i found out they were stealing customers lotion and reselling it as samples. they don't clean the bed very well at all, the tops are barely cleaned, all these prints and sweat marks are in the bed even after it is so called cleaned. ALL AROUND NOT A GOOD PLACE!!!

Pros: cheap

Cons: beds are dirty

.

This is THE BEST salon I've every been to. It is so clean, great atmosphere. The staff was very informative and very knowledgeable about tanning, they informed me about all there packages (without being pushy) and their equipment was all new. Did I mention they have 21 rooms, and open late every day.
This is a one-of-a-kind salon, I don't plan on going anywhere else.

2
★★★★★

This is THE BEST salon I've every been to. It is so clean, great atmosphere. The staff was very informative and very knowledgeable about tanning, they informed me about all there packages (without being pushy) and their equipment was all new. Did I mention they have 21 rooms, and open late every day.
This is a one-of-a-kind salon, I don't plan on going anywhere else.

 

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