Straight From The Crate

★★☆☆☆

About Straight From The Crate

Categories
  • Furniture Stores
  • Vanities

Home & Garden

Home & Garden
More choices in New York:
Resultset_next

Gothic Cabinet Craft

104 3rd Ave New York, NY

Resultset_next

Gothic Cabinet Craft

360 Ave Of The Americas New York, NY

2.2143 14
Hi! Sign in to let us know how Straight From The Crate was?
Write a Review
.

I shopped at the new store on Park Avenue South and 22nd. I had a wonderful experience The sales people were knowledgeable, pleasent and eager to help. The delivery went smoothly and easily..I will definately remain a customer and look forward to future purchaces

4
★★★★☆

I shopped at the new store on Park Avenue South and 22nd. I had a wonderful experience The sales people were knowledgeable, pleasent and eager to help. The delivery went smoothly and easily..I will definately remain a customer and look forward to future purchaces

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Buyer beware at this place! Unfortunately it seems, you don't get what you pay for here...(that is, you pay, but you may never get what you ordered!)

Ordered a number of pieces of furniture, was promised by the salesman/manager Marty that it would arrive by the next week. The week came and went without so much as a phone call. When I contacted them the following Monday, I was told by the surly receptionist that it would be at least another two weeks before all of the pieces arrived. I cancelled my order, and it has now been an epic battle to get them to refund my money...for merchandise that they never even had in stock.

Lesson learned: do your homework before shopping at an independent retailer, or just pay the extra money and go somewhere reputable.

1
★☆☆☆☆

Buyer beware at this place! Unfortunately it seems, you don't get what you pay for here...(that is, you pay, but you may never get what you ordered!)

Ordered a number of pieces of furniture, was promised by the salesman/manager Marty that it would arrive by the next week. The week came and went without so much as a phone call. When I contacted them the following Monday, I was told by the surly receptionist that it would be at least another two weeks before all of the pieces arrived. I cancelled my order, and it has now been an epic battle to get them to refund my money...for merchandise that they never even had in stock.

Lesson learned: do your homework before shopping at an independent retailer, or just pay the extra money and go somewhere reputable.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I was so pleased with my service at straight from the crate, the have the most amazing staff members, the older gentlemen was funny, they make shopping a wonderful experience, I was so happy with my furniture, guys if you are looking for inexpensive furniture that last that's the place to go.

Dell.

5
★★★★★

I was so pleased with my service at straight from the crate, the have the most amazing staff members, the older gentlemen was funny, they make shopping a wonderful experience, I was so happy with my furniture, guys if you are looking for inexpensive furniture that last that's the place to go.

Dell.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I had a horrible experience. I have listed all of the things that went wrong with our first and last shopping experience. To be fair, they did try to make things right but how many times can one place screw up before it's completely unacceptable. I asked to have a small percentage refunded as compensation for having to deal with all of this and they wouldn't give me a penny. Please don't shop here!

? Was told both pieces would be ready in 1.5 weeks. They didn??t come in until 2.5 weeks ?? so 1 week late
? Floor guy mis-measured hanging rods in closet
? Girl who scheduled delivery put me down from the wrong day.
o We scheduled Thursday and she put me down for Friday. So I stayed home from work and waited for 3 hours for them not to show up
? When delivery came on Friday
o Closet broken in back
o Handles were the wrong color
o Hanging rods not in the right place
o The entire unit should be put together ?? the holes were made but no hardware sent and the delivery guys had no instructions to put them together
? The guy who came to fix the rods was supposed to come between 11 and 1. He didn??t. I called and the girl said he was running late and would be there by 2. He didn??t come until 3.
? I was told that the fixed closet would be ready by Wed or Thurs of this week. On Thurs I called and Mark said likely tomorrow. It??s Sat at noon now and I still haven??t heard.
We didn't have the new closet for another two weeks.

1
★☆☆☆☆

I had a horrible experience. I have listed all of the things that went wrong with our first and last shopping experience. To be fair, they did try to make things right but how many times can one place screw up before it's completely unacceptable. I asked to have a small percentage refunded as compensation for having to deal with all of this and they wouldn't give me a penny. Please don't shop here!

? Was told both pieces would be ready in 1.5 weeks. They didn??t come in until 2.5 weeks ?? so 1 week late
? Floor guy mis-measured hanging rods in closet
? Girl who scheduled delivery put me down from the wrong day.
o We scheduled Thursday and she put me down for Friday. So I stayed home from work and waited for 3 hours for them not to show up
? When delivery came on Friday
o Closet broken in back
o Handles were the wrong color
o Hanging rods not in the right place
o The entire unit should be put together ?? the holes were made but no hardware sent and the delivery guys had no instructions to put them together
? The guy who came to fix the rods was supposed to come between 11 and 1. He didn??t. I called and the girl said he was running late and would be there by 2. He didn??t come until 3.
? I was told that the fixed closet would be ready by Wed or Thurs of this week. On Thurs I called and Mark said likely tomorrow. It??s Sat at noon now and I still haven??t heard.
We didn't have the new closet for another two weeks.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

WE love our furniture from straight from the crate. It was great value for the price, the delivery was FLAWLESS -- on time and in perfect condition. The sales team was terrific, very helpful and knowlegable and knew what would fit and why. Prices are the best for the same/similar stuff. Steve was a gem to work with. Everything fit and looks top notch. Forget Ikea. Who wants to haul the stuff and put it together!!! Highly recommend this store. We looked everywhere and came back to SFTC. Glad we did.

4
★★★★☆

WE love our furniture from straight from the crate. It was great value for the price, the delivery was FLAWLESS -- on time and in perfect condition. The sales team was terrific, very helpful and knowlegable and knew what would fit and why. Prices are the best for the same/similar stuff. Steve was a gem to work with. Everything fit and looks top notch. Forget Ikea. Who wants to haul the stuff and put it together!!! Highly recommend this store. We looked everywhere and came back to SFTC. Glad we did.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

They are wonderful in person but their delivery service is unreliable.
"Come on in, it's here" "Oops, it's not here, sorry" "next week by 11am" "still not here, call next week" "it's on backorder" "still don't have it" "ships tomorrow" "next week"

AAARRRGGGGHHH!!!!

I had to cancel my order. Terrible.

1
★☆☆☆☆

They are wonderful in person but their delivery service is unreliable.
"Come on in, it's here" "Oops, it's not here, sorry" "next week by 11am" "still not here, call next week" "it's on backorder" "still don't have it" "ships tomorrow" "next week"

AAARRRGGGGHHH!!!!

I had to cancel my order. Terrible.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I ordered a lamp from the Straight From The Crate location on 1st Ave & 62nd St.
They told me I would have it in a week. It didn't come. They promised me I would have it in two weeks. It never came. They promised it would be delivered the next week. It never came. Don't believe what they tell you.

1
★☆☆☆☆

I ordered a lamp from the Straight From The Crate location on 1st Ave & 62nd St.
They told me I would have it in a week. It didn't come. They promised me I would have it in two weeks. It never came. They promised it would be delivered the next week. It never came. Don't believe what they tell you.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

My entire experience with this store was very negative - and that was dealing with the owner. The rest of the staff were very nice. I bought a table, 4 chairs and a floor lamp. I was charged $50 for delivery despite living on the next block because the owner said he had to pay for the truck to deliver it. Well, the items were delivered by two sales guys on foot. I was still charged $50 for this - no truck in the picture at all. Then, after plugging in this floor lamp (the kind with five arms and individual glass shades), 2 of the bulbs that came with the lamp exploded. I put in two replacements and they also exploded in the same two sockets. I then purchased higher watt bulbs and, while they didn't explode like the previous 4 bulbs, the glass shades, socket bases, and arms, would become too hot to even touch, indicating a real fire hazard. I contacted the store owner and requested an exchange for another identical lamp because I feared this one was a fire hazard. Three of the five sockets were fine; two would overheat. Well, the owner's reply was that if I wanted to exchange it, I had to take his floor model and that he wouldn't exchange it for a new one. His floor model was 3 years old and had smaller glass shades. I paid $150 for this fire hazard and the owner wouldn't even exchange it for one that wouldn't overheat. I ended up having to contact the manufacturer, who very kindly agreed to exchange the lamp for me. The owner of this Straight from the Crate also owns a few other SFTC stores in Manhattan. He's a dishonest, crooked seller. Buy from him at your own risk. Customer service from this guy is non-existent and his staff have to do what they're told.

1
★☆☆☆☆

My entire experience with this store was very negative - and that was dealing with the owner. The rest of the staff were very nice. I bought a table, 4 chairs and a floor lamp. I was charged $50 for delivery despite living on the next block because the owner said he had to pay for the truck to deliver it. Well, the items were delivered by two sales guys on foot. I was still charged $50 for this - no truck in the picture at all. Then, after plugging in this floor lamp (the kind with five arms and individual glass shades), 2 of the bulbs that came with the lamp exploded. I put in two replacements and they also exploded in the same two sockets. I then purchased higher watt bulbs and, while they didn't explode like the previous 4 bulbs, the glass shades, socket bases, and arms, would become too hot to even touch, indicating a real fire hazard. I contacted the store owner and requested an exchange for another identical lamp because I feared this one was a fire hazard. Three of the five sockets were fine; two would overheat. Well, the owner's reply was that if I wanted to exchange it, I had to take his floor model and that he wouldn't exchange it for a new one. His floor model was 3 years old and had smaller glass shades. I paid $150 for this fire hazard and the owner wouldn't even exchange it for one that wouldn't overheat. I ended up having to contact the manufacturer, who very kindly agreed to exchange the lamp for me. The owner of this Straight from the Crate also owns a few other SFTC stores in Manhattan. He's a dishonest, crooked seller. Buy from him at your own risk. Customer service from this guy is non-existent and his staff have to do what they're told.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

The only reason I gave this store 5 stars was because I couldn't give it six. I'm speaking specifically about the First Avenue and 61st Steet location because that's the store that I went to, and can't comment on the others. If you're tired of the Ikea experience or have had problems with them in the past, Straight from the Crate on First Avenue is the best of all possible alternatives. The store is owner operated, which means that you receive courteous, professional and personal attention and support that extends beyond the end of the transaction. The store's owner understands the value of a happy customer, and he and his staff do whatever they can to create them. The quality of the furniture is excellent, the delivery is easy and convenient and if assembly his required, it's done quickly, expeditiously and professionally. Forget Ikea. For better service, better products and better delivery, go to Straight from the Crate.

5
★★★★★

The only reason I gave this store 5 stars was because I couldn't give it six. I'm speaking specifically about the First Avenue and 61st Steet location because that's the store that I went to, and can't comment on the others. If you're tired of the Ikea experience or have had problems with them in the past, Straight from the Crate on First Avenue is the best of all possible alternatives. The store is owner operated, which means that you receive courteous, professional and personal attention and support that extends beyond the end of the transaction. The store's owner understands the value of a happy customer, and he and his staff do whatever they can to create them. The quality of the furniture is excellent, the delivery is easy and convenient and if assembly his required, it's done quickly, expeditiously and professionally. Forget Ikea. For better service, better products and better delivery, go to Straight from the Crate.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

They promised to deliver my order in 6 weeks, that was on 09/03/07, today we are on 12/21/07 they are still not able to deliver it and they also refuse to refund my money.

1
★☆☆☆☆

They promised to deliver my order in 6 weeks, that was on 09/03/07, today we are on 12/21/07 they are still not able to deliver it and they also refuse to refund my money.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I was promised that they will hold my items until I was ready to pick it up, but they sold it to someone else before I can pick it up. One item is now out of stock and they promised to give me the credit back to my credit card, 3 weeks later and still no credit back to my credit card. My other item is suppose to be ready for pick up now, but they still have not called. I told them I want a refund and it's going to be harder than I think. I have open a file with the BBB and my credit card company, hopefully soon, I will get my money back from these crooks.

1
★☆☆☆☆

I was promised that they will hold my items until I was ready to pick it up, but they sold it to someone else before I can pick it up. One item is now out of stock and they promised to give me the credit back to my credit card, 3 weeks later and still no credit back to my credit card. My other item is suppose to be ready for pick up now, but they still have not called. I told them I want a refund and it's going to be harder than I think. I have open a file with the BBB and my credit card company, hopefully soon, I will get my money back from these crooks.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I ordered 2 items and the salesman promised to deliver within 3 weeks. It has been 2 months and the items are still missing. I called the salesman and he just told me more lies each time. They will lie to get any business. Be aware.

1
★☆☆☆☆

I ordered 2 items and the salesman promised to deliver within 3 weeks. It has been 2 months and the items are still missing. I called the salesman and he just told me more lies each time. They will lie to get any business. Be aware.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

watch out for the delivery people-they will scratch up your furniture. Like pulling teeth getting anything delivered...salesmen nice until its sold then you dont exsist.

PROS: none none stay away- the worst!!!
CONS: horrible

1
★☆☆☆☆

watch out for the delivery people-they will scratch up your furniture. Like pulling teeth getting anything delivered...salesmen nice until its sold then you dont exsist.

PROS: none none stay away- the worst!!!
CONS: horrible

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I was looking for a metal shelf for storage in my room and was having alot of difficulty. Any store I found that actually sold what I was looking for was asking for alot of money and didn't even have the size I was looking for. The people are Straight from the crate are very nice and helped me find what I was looking for. They have a good selection of office furniture also and for a decent price. I didn't feel like I was getting ripped off.

4
★★★★☆

I was looking for a metal shelf for storage in my room and was having alot of difficulty. Any store I found that actually sold what I was looking for was asking for alot of money and didn't even have the size I was looking for. The people are Straight from the crate are very nice and helped me find what I was looking for. They have a good selection of office furniture also and for a decent price. I didn't feel like I was getting ripped off.

Was this review helpful to you?
Ratings_icons Ratings_icons

 

Wait, you're the expert.

If you've been to or used Straight From The Crate, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review