Mann's Jewelers Inc

★★★☆☆
  • 2945 Monroe Ave

    Rochester, NY 14618

    Map & Directions
  • 585-271-4000

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For my 10th anniversary we decided to update my original engagement ring setting. I decided to stop in at Mann??s to see that they had to offer - I was looking for a traditional setting for my original engagement diamond with pave side stones. What I found was a trellis setting with prong set side stones. Although I was worried that the side stones did not look brilliant enough, the salesperson I worked with assured me that I should ??try it out?. If, after a while, I was not completely happy then I could come back and they would either re-work the side stones or exchange it for something else. After hearing that, I was sold. In addition to the setting I also purchased a David Yurman cocktail ring and reset a diamond necklace.
Needless to say, the ??try out? did not work. If anything, the ring got less brilliant the minute I stepped out of the store. So I eventually made it back and was met with ??there is nothing we can do.? My original salesperson said that they couldn??t re-work the side stones - it would break the ring ?! and that the only way they would exchange the ring is if I had purchased the center stone at their store. ?! She then asked if I would like to look at any of their other ring settings. Ha - I told her that I would never spend another dollar in their store and that they only reason I purchased a setting I was hesitant about was her assurance that it could be made right. I warn all Mann??s purchasers to really consider your purchase? there are many other jewelers in the Rochester area.

1
★☆☆☆☆

For my 10th anniversary we decided to update my original engagement ring setting. I decided to stop in at Mann??s to see that they had to offer - I was looking for a traditional setting for my original engagement diamond with pave side stones. What I found was a trellis setting with prong set side stones. Although I was worried that the side stones did not look brilliant enough, the salesperson I worked with assured me that I should ??try it out?. If, after a while, I was not completely happy then I could come back and they would either re-work the side stones or exchange it for something else. After hearing that, I was sold. In addition to the setting I also purchased a David Yurman cocktail ring and reset a diamond necklace.
Needless to say, the ??try out? did not work. If anything, the ring got less brilliant the minute I stepped out of the store. So I eventually made it back and was met with ??there is nothing we can do.? My original salesperson said that they couldn??t re-work the side stones - it would break the ring ?! and that the only way they would exchange the ring is if I had purchased the center stone at their store. ?! She then asked if I would like to look at any of their other ring settings. Ha - I told her that I would never spend another dollar in their store and that they only reason I purchased a setting I was hesitant about was her assurance that it could be made right. I warn all Mann??s purchasers to really consider your purchase? there are many other jewelers in the Rochester area.

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I was looking to spend about 1,000.00 on my wife for x-mas. She wanted jewelry so we went to Mann's. I am so pleased we did, i got the most bang for my buck with xtra left to treat myself to a nice Mann's Swiss Made watch. They negotiated the prices so i could afford all the items. I am so pleased with this store and the service, although our first saleswoman was a crab and somewhat rude. We quickly got rid of her and after that our experience was great.

4
★★★★☆

I was looking to spend about 1,000.00 on my wife for x-mas. She wanted jewelry so we went to Mann's. I am so pleased we did, i got the most bang for my buck with xtra left to treat myself to a nice Mann's Swiss Made watch. They negotiated the prices so i could afford all the items. I am so pleased with this store and the service, although our first saleswoman was a crab and somewhat rude. We quickly got rid of her and after that our experience was great.

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Mann's is not a friendly place to shop- the assciates are unfriendly and only want to work with you if you are planning to spend $50,000 or so...try Jared, Cornell or Blueground.....

0
★☆☆☆☆

Mann's is not a friendly place to shop- the assciates are unfriendly and only want to work with you if you are planning to spend $50,000 or so...try Jared, Cornell or Blueground.....

Pros: Located in Pittsford

Cons: Staff attitude in awful

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My soon to be husband and I purchased a setting for my engagement in May 2008. Helena was wonderful. Unfortunately a prong broke off the setting and I lost a stone within 3 months. They advised me to bring the setting back and they would take care of the problem. They had the same setting in the display case and refused to replace the defective setting with the existing one and told me the only thing I could do is to have them send it back the manufacturer. As you can imagine this displeased me as I had only had the ring for 3 months and now they would expect it to be gone for as least a month. I requested a refund at that point and they refused. My family has always purchased our jewelry from Mann's and I must say that I am very upset with the service I received. It has been two weeks since I left my ring with them and I still have not even received a phone call concerning it.

1
★☆☆☆☆

My soon to be husband and I purchased a setting for my engagement in May 2008. Helena was wonderful. Unfortunately a prong broke off the setting and I lost a stone within 3 months. They advised me to bring the setting back and they would take care of the problem. They had the same setting in the display case and refused to replace the defective setting with the existing one and told me the only thing I could do is to have them send it back the manufacturer. As you can imagine this displeased me as I had only had the ring for 3 months and now they would expect it to be gone for as least a month. I requested a refund at that point and they refused. My family has always purchased our jewelry from Mann's and I must say that I am very upset with the service I received. It has been two weeks since I left my ring with them and I still have not even received a phone call concerning it.

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Mann's Jewelers is a seriously classy jewelery store in an area where there ought to be one, but you still can't take it as a given. Speaking strictly from a watch buyer's perspective, they're definitely top-tier. An excellent selection of lines, a good range of models displayed within each lines, a knowledgable staff (particularly their manager/buyer), and fine service. If you're looking for a watch in the mid- to high-end price range, this is the place in Central/Western New York State to visit. And they'll compete on price, a real bonus given the lack of serious competition.

4
★★★★☆

Mann's Jewelers is a seriously classy jewelery store in an area where there ought to be one, but you still can't take it as a given. Speaking strictly from a watch buyer's perspective, they're definitely top-tier. An excellent selection of lines, a good range of models displayed within each lines, a knowledgable staff (particularly their manager/buyer), and fine service. If you're looking for a watch in the mid- to high-end price range, this is the place in Central/Western New York State to visit. And they'll compete on price, a real bonus given the lack of serious competition.

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0 out of 1 people found this review helpful.

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When my soon to be hubby and I walked in, we were greeted at the door with a smile on the their face. The immediately asked what we wanted, and told him matching wedding bands. Soon after he brought out a huge selection of matching wedding bands that sparkled that we could choose from. The prices were awesome too. There were there with us the whole time to answer any questions we may had.

PROS: fast, freindly service, great selections at great prices
CONS:

5
★★★★★

When my soon to be hubby and I walked in, we were greeted at the door with a smile on the their face. The immediately asked what we wanted, and told him matching wedding bands. Soon after he brought out a huge selection of matching wedding bands that sparkled that we could choose from. The prices were awesome too. There were there with us the whole time to answer any questions we may had.

PROS: fast, freindly service, great selections at great prices
CONS:

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0 out of 1 people found this review helpful.

.

Mann's specializes in beautiful quality jewelry. I love this place because the sales people were very friendly, helping me for over 1 hour. Wonderful selection, and great service after the sale. I would highly recomend this place-

PROS: Great place for jewelry
CONS:

4
★★★★☆

Mann's specializes in beautiful quality jewelry. I love this place because the sales people were very friendly, helping me for over 1 hour. Wonderful selection, and great service after the sale. I would highly recomend this place-

PROS: Great place for jewelry
CONS:

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0 out of 1 people found this review helpful.

 

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