Cohen's Fashion Optical

★★★★☆
  • 117 Orchard St

    New York, NY 10002

    Map & Directions
  • 212-674-1986

About Cohen's Fashion Optical

Categories
  • Optical Goods Stores
  • Optometrists
  • Opticians
  • Contact Lenses
Hours
M-F 10am-7pm, Sa 10am-6pm, Su 12pm-6pm (Doctor's Hours: Mon: 10:30 am - 6:00 pm; Tues: 10:30 am - 6:00 pm; Wed: 10:30 am - 6:00 pm; Thurs: 10:30 am - 6:00 pm; Fri: 10:30 am - 6:00 pm; Sat: 10:30 am - 5:30 pm)
Phones
  • Fax (212-475-2082)
  • Toll Free (800-393-9440)
Payment Options
  • American Express
  • Cash
  • Check
  • Diners Club
  • Discover
  • Financing
  • MasterCard
  • Traveler's Check
  • Visa
Brands
  • Gucci
  • Dita
  • Tom Ford
  • RayBan
  • Prada 
Services
  • Eye Exams (walk-ins &app)
Languages
  • English

Shopping

Shopping
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I went there for an eye exam. When I did not buy a pair of glasses, they refused to provide me with my full prescription. I informed them that it is ilegal under HIPPA to fail to provide a customer with his or her medical records as they

3
★★★★★

I went there for an eye exam. When I did not buy a pair of glasses, they refused to provide me with my full prescription. I informed them that it is ilegal under HIPPA to fail to provide a customer with his or her medical records as they

.

I wish read these reviews before I went - this is hands down the WORST customer service I have ever received.

I went in to this location for an eye exam and to order a years worth of contacts. I have ordered my contacts from Cohen's for

3
★★★★★

I wish read these reviews before I went - this is hands down the WORST customer service I have ever received.

I went in to this location for an eye exam and to order a years worth of contacts. I have ordered my contacts from Cohen's for

.

The sales people are so sleezy you feel like you're scoring drugs. It's obvious from the way they treat you that you are being ripped off and they know it and indeed you are. The prices are out of sight but the quality is total trash. I

3
★★★★★

The sales people are so sleezy you feel like you're scoring drugs. It's obvious from the way they treat you that you are being ripped off and they know it and indeed you are. The prices are out of sight but the quality is total trash. I

.

Not only was it a somewhat dingy place, but the sales people swarmed on me like I was their last meal.

I ordered my glasses in July of this year. It is now October as of tomorrow. I have seen the doctor three times, and still they can't get the prescription right. I have spent over $1100 on my progresives top of the line and I still can't use them to walk down the street or even see properly. Though progresives have been the only glasses I have ever worn, they keep telling me I need to get use to them. I have brought them back for adjustments so many times I have lost count and still I can't use them to see.

The worst part is that the same people who were soooooooooo nice when I was placing the order, are now avoiding my phone calls and using language that makes me seem like the one at fault.

Beware - THEY DO NOT STAND BY THEIR PRODUCT OR THEIR WORKMANSHIP, THEY DO NOT COURT CUSTOMER ALIGIANCE, THEY DO NOT REFUND YOUR MONEY IF YOU ARE NOT SATISFIED - even in a case like mine where after two months, they have yet to get even the prescription right. That's why I have seen the doctor THREE (3) times.

GO ANYWHERE ELSE!!!! RUN DON'T WALK AWAY FROM HERE!!!!

0
★☆☆☆☆

Not only was it a somewhat dingy place, but the sales people swarmed on me like I was their last meal.

I ordered my glasses in July of this year. It is now October as of tomorrow. I have seen the doctor three times, and still they can't get the prescription right. I have spent over $1100 on my progresives top of the line and I still can't use them to walk down the street or even see properly. Though progresives have been the only glasses I have ever worn, they keep telling me I need to get use to them. I have brought them back for adjustments so many times I have lost count and still I can't use them to see.

The worst part is that the same people who were soooooooooo nice when I was placing the order, are now avoiding my phone calls and using language that makes me seem like the one at fault.

Beware - THEY DO NOT STAND BY THEIR PRODUCT OR THEIR WORKMANSHIP, THEY DO NOT COURT CUSTOMER ALIGIANCE, THEY DO NOT REFUND YOUR MONEY IF YOU ARE NOT SATISFIED - even in a case like mine where after two months, they have yet to get even the prescription right. That's why I have seen the doctor THREE (3) times.

GO ANYWHERE ELSE!!!! RUN DON'T WALK AWAY FROM HERE!!!!

.

I went into this Cohen's becausethey boast "all vision plans accepted." I should have stayed home and went to a real eye doctor or even lens crafters, hell even a small botique place would been cheaper. The doctor who did the eye exam was very professional, she is the only bright spot in the whole operation. First off I was told that if I wanted to use my insurance, I'd have to get the whole package done there, not true they are required by law to give you your prescription after the eye exam. Secondly when I did decide to get frames there I was only show over priced non designer frames. At one point they were trying to convince me that I needed to get modern frames, by the way the frames that they wanted me to get were Buddy Holly style. Retro yes, Modern no. I almost got strong armed into these bobo no name frame package until I found out it would have cost over $600 dollars. When I said I didnt want the frames I was then shown "cheaper frames."

These were in the form of Dockers which I ended up taking, but when I paid for them they didnt give me an itemized bill. I had to request this when I came back to get the glasses. One would think eyeglasses costing $408 would warrant an itemized bill? I thought this price was a little high but I was in a bind I needed glasses for an important work related event. I had the glasses a few days and they made me dizzy as the prescription was too high. Luckily the eye doctor lowered the prescription, no problem.

After getting the itemized bill I thought $209 dollars for Dockers frames was kind of high. I could understand for perhaps DKNY or something. So I decided to look around and found several places with the same frames retailing for $136. I called the store to inquire about the huge markup up and after the manger continuously cut me off and accused the other retailers of immoral business practices, she hung up on me and then didnt pick up the phone after I called back! Shame on you Allison.

0
★☆☆☆☆

I went into this Cohen's becausethey boast "all vision plans accepted." I should have stayed home and went to a real eye doctor or even lens crafters, hell even a small botique place would been cheaper. The doctor who did the eye exam was very professional, she is the only bright spot in the whole operation. First off I was told that if I wanted to use my insurance, I'd have to get the whole package done there, not true they are required by law to give you your prescription after the eye exam. Secondly when I did decide to get frames there I was only show over priced non designer frames. At one point they were trying to convince me that I needed to get modern frames, by the way the frames that they wanted me to get were Buddy Holly style. Retro yes, Modern no. I almost got strong armed into these bobo no name frame package until I found out it would have cost over $600 dollars. When I said I didnt want the frames I was then shown "cheaper frames."

These were in the form of Dockers which I ended up taking, but when I paid for them they didnt give me an itemized bill. I had to request this when I came back to get the glasses. One would think eyeglasses costing $408 would warrant an itemized bill? I thought this price was a little high but I was in a bind I needed glasses for an important work related event. I had the glasses a few days and they made me dizzy as the prescription was too high. Luckily the eye doctor lowered the prescription, no problem.

After getting the itemized bill I thought $209 dollars for Dockers frames was kind of high. I could understand for perhaps DKNY or something. So I decided to look around and found several places with the same frames retailing for $136. I called the store to inquire about the huge markup up and after the manger continuously cut me off and accused the other retailers of immoral business practices, she hung up on me and then didnt pick up the phone after I called back! Shame on you Allison.

Pros: Eye exam doctor professional

Cons: Everything else

.

The people here are sooo nice. They helped me pick out a great looking frame and lenses, they didn't try to pressure me into something I didn't want and even worked with me on the price!

2
★★★★★

The people here are sooo nice. They helped me pick out a great looking frame and lenses, they didn't try to pressure me into something I didn't want and even worked with me on the price!

Pros: Great people and great glasses selection

.

Saw their ad in AM New York, called them and set up an appointment that day. Got my eye exam and picked out a frame and got my glasses the next day. They we very helpful and didn't push for anything I didn't want. I had a good experience here, the next time I need glasses I am going here.

2
★★★★★

Saw their ad in AM New York, called them and set up an appointment that day. Got my eye exam and picked out a frame and got my glasses the next day. They we very helpful and didn't push for anything I didn't want. I had a good experience here, the next time I need glasses I am going here.

Message from Cohen's Fashion Optical

Your neighborhood home for eye care and eyestyle, Cohen’s Fashion Optical has been making people look good and feel good for over 90 years. Come browse the wide selection of eyeglasses and sunglasses at our 117 Orchard St. store, including on-trend styles from top designer brands like Gucci, Dita, Tom Ford, RayBan and Prada. Our expert EyeStylists can help you select a frame to match your lifestyle, prescription and taste—from single-vision glasses and bifocals to progressive lenses and designer sunglasses. We honor most vision plans including CareCredit and EyeMed, working with you to get the most from your vision plan benefit. We offer quality eye exams available from Independent Doctors of Optometry. With onsite labs in most stores, we offer same day service for most prescription’s and warm, personal care in a local setting.

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