Relax On Cloud Nine

★★★☆☆
  • 694 Clove Rd

    Staten Island, NY 10310

    Map & Directions
  • 718-448-3412

About Relax On Cloud Nine

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Hours
Mon Closed,Tue-Fri 9:00 AM-9:00 PM,Sat-Sun 10:00 AM-6:00 PM
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Health & Medical

Health & Medical
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I went to Relax on cloud 9 for a facial and Sunless tanning before my wedding. I found the experience to be wonderful! I love that the Spa is in an old house, i thought the inside was clean and relaxing, and the staff was very polite and knowledgeable. When i was in the room the music was playing and i did not feel distracted by what was going on outside, i was only in the moment.
After my experience there i went back and bought gift certificates for my bridesmaids, the manager was very nice and she gave me a discount for buying so many.
I'm not sure what went on when the previous reviewer went, but my experience was totally different. I guess some people are just pretentious!

4
★★★★☆

I went to Relax on cloud 9 for a facial and Sunless tanning before my wedding. I found the experience to be wonderful! I love that the Spa is in an old house, i thought the inside was clean and relaxing, and the staff was very polite and knowledgeable. When i was in the room the music was playing and i did not feel distracted by what was going on outside, i was only in the moment.
After my experience there i went back and bought gift certificates for my bridesmaids, the manager was very nice and she gave me a discount for buying so many.
I'm not sure what went on when the previous reviewer went, but my experience was totally different. I guess some people are just pretentious!

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0 out of 1 people found this review helpful.

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I went to Relax on CLoud 9 for my mother. She was told by a doctor to go to a spa and receive a massage as a part of physical therapy. We will start off with the spa itself. The outside resembles that of an old run down house with horrible landscaping (if you want to even call it that). Evidently they thought sticking a gazebo on the outside would make it more luxurious, not when there's overgrown weeds all over it. Now proceeding to the inside it is decent although the waiting room is very uncomfortable. It has an old fashioned feel a long with the house but looks like it was cheaply decorated by some random person instead of hiring someone. I don't know how the receptionists work at their station that is extremely tiny. Then again its no wonder they make so many mistakes they're constantly running laundry and even answer clients while they're in other parts of the house. Once again it seems instead of hiring a laundry person this place keeps going the cheap route. The bathroom was very dirty and had remains in the toilet from someone who had just used it. The rooms were alright but hard to relax when you can hear people walking on the outside, talking and all of the traffic outside. The masseurs seem to have somewhat of an attitude problem. After this horrendous experience my mother had misplaced the rest of the gift card she had received from her doctors office so she called. For two months she was ignored and told she was going to be called back, he would be put on hold and no one would come back. FInally after the third month we got hold of someone "new" who was unaware of the situation at hand and worked with us for two hours to reinstate us a new gift card since the misplaced one was nowhere to be found. I don't know how this place prides itself in relaxation. And the previous voter didn't mention that the "customer parking" is a tiny steep rock hill that fits 5 cars and 3 of them are employees. I find that whole previous comment to be a bit questionable.

1
★☆☆☆☆

I went to Relax on CLoud 9 for my mother. She was told by a doctor to go to a spa and receive a massage as a part of physical therapy. We will start off with the spa itself. The outside resembles that of an old run down house with horrible landscaping (if you want to even call it that). Evidently they thought sticking a gazebo on the outside would make it more luxurious, not when there's overgrown weeds all over it. Now proceeding to the inside it is decent although the waiting room is very uncomfortable. It has an old fashioned feel a long with the house but looks like it was cheaply decorated by some random person instead of hiring someone. I don't know how the receptionists work at their station that is extremely tiny. Then again its no wonder they make so many mistakes they're constantly running laundry and even answer clients while they're in other parts of the house. Once again it seems instead of hiring a laundry person this place keeps going the cheap route. The bathroom was very dirty and had remains in the toilet from someone who had just used it. The rooms were alright but hard to relax when you can hear people walking on the outside, talking and all of the traffic outside. The masseurs seem to have somewhat of an attitude problem. After this horrendous experience my mother had misplaced the rest of the gift card she had received from her doctors office so she called. For two months she was ignored and told she was going to be called back, he would be put on hold and no one would come back. FInally after the third month we got hold of someone "new" who was unaware of the situation at hand and worked with us for two hours to reinstate us a new gift card since the misplaced one was nowhere to be found. I don't know how this place prides itself in relaxation. And the previous voter didn't mention that the "customer parking" is a tiny steep rock hill that fits 5 cars and 3 of them are employees. I find that whole previous comment to be a bit questionable.

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0 out of 1 people found this review helpful.

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If you to want to get away from all and just pamper yourself and rejuvenate this is the place to come, I was very happy with their service, the place is super clean, the staff very pleasant and professional, in a few hours you can get a whole massage and facial for a very reasonable price. They have two great locations as well.

PROS: parking for customers
CONS:

5
★★★★★

If you to want to get away from all and just pamper yourself and rejuvenate this is the place to come, I was very happy with their service, the place is super clean, the staff very pleasant and professional, in a few hours you can get a whole massage and facial for a very reasonable price. They have two great locations as well.

PROS: parking for customers
CONS:

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