Northway Animal Emergency Clinic

★★☆☆☆
  • 35 Fawn Rd

    Gansevoort, NY 12831

    Map & Directions
  • 518-761-2602

About Northway Animal Emergency Clinic

Categories
  • Veterinarians
  • Animal Hospitals
  • Emergency Vets
Hours
M-Su 24hr
Special Offer
Call Today!
Emails
  • cearl@northwayeclinic.com

Pets & Animals

Pets & Animals
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I brought our dog sargie there. He was having trouble breathing and his tongue was purple. He was hardly alive when I got there. They worked quickly and were very pleasant. Sargie probably should not be alive right now but is due to the hard work of the emergency clinic and my regular vet. It was a pain to transport him back and forth. It cost a fortune at the emergency clinc and think they should do something a little different there. Sargie can be very aggressive when at the vets and they did well with him they never complained or made me do anything for him. Thanks for saving sargie. The girls were always pleasant when i picked up and brought back. Made jokes and were always trying to make things easier.

4
★★★★☆

I brought our dog sargie there. He was having trouble breathing and his tongue was purple. He was hardly alive when I got there. They worked quickly and were very pleasant. Sargie probably should not be alive right now but is due to the hard work of the emergency clinic and my regular vet. It was a pain to transport him back and forth. It cost a fortune at the emergency clinc and think they should do something a little different there. Sargie can be very aggressive when at the vets and they did well with him they never complained or made me do anything for him. Thanks for saving sargie. The girls were always pleasant when i picked up and brought back. Made jokes and were always trying to make things easier.

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This place totally sucks.

Ask anyone in the area that has brought their pet there and they will ask you three things.

You brought your pet there? Yes.

Did they charge you like seven hundred dollars? Yes.

Did the animal live? NO.

end of story, they are a total scam and they suck big time. The 'caregivers' or receptionists are like high school age and totally stupid.
I gave specific instructions when and where to call me on which phone number and they totally blew it.

Most local vets now are championing the fact that they DO NOT support or work for this hospital.

They should just call it a morgue.

1
★☆☆☆☆

This place totally sucks.

Ask anyone in the area that has brought their pet there and they will ask you three things.

You brought your pet there? Yes.

Did they charge you like seven hundred dollars? Yes.

Did the animal live? NO.

end of story, they are a total scam and they suck big time. The 'caregivers' or receptionists are like high school age and totally stupid.
I gave specific instructions when and where to call me on which phone number and they totally blew it.

Most local vets now are championing the fact that they DO NOT support or work for this hospital.

They should just call it a morgue.

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I brought my cat there a couple years ago for life threatening emergency - blocked urinary. I was grateful he made it through, which was the most important thing. However, I found the service, animal handling and client relations below par.

If the clinic were named after one of the Seven Dwarves, it would be Grumpy.

When I arrived, they said they did not know if my kitty would make it & would call as soon as he was through the procedure - catheterization under sedation, and flushing out the bladder.

After waiting up all night for the call, I called the clinic at 7 am. They said they did not get around to calling, but I needed to pick him up right away as they were closing shortly. I guess he's alive, then.

When I arrived to pick him up, the staff was unprofessional once again. The cat - who had always been confident for anything at the vet before - exhibited severe fear aggression.

The staff refused to handle him. They instructed me to remove the IV, cap off the stint, and crate him for transport. I had no training in this. Even after doing part of the service myself, I was still charged full price.

Blocked urethra is a serious problem for a cat, but the experience was more stressful for the owner and the animal than it needed to be.

I later heard from private veterinarians that this particular clinic had staffing issues in the past. Some staff was terminated because of the way they handled the animals.

Hopefully they have replaced staff with better trained personel, and they are better supervised.

Let's hope things improved at this clinic. A little kindness to animals and people goes a long way!

1
★☆☆☆☆

I brought my cat there a couple years ago for life threatening emergency - blocked urinary. I was grateful he made it through, which was the most important thing. However, I found the service, animal handling and client relations below par.

If the clinic were named after one of the Seven Dwarves, it would be Grumpy.

When I arrived, they said they did not know if my kitty would make it & would call as soon as he was through the procedure - catheterization under sedation, and flushing out the bladder.

After waiting up all night for the call, I called the clinic at 7 am. They said they did not get around to calling, but I needed to pick him up right away as they were closing shortly. I guess he's alive, then.

When I arrived to pick him up, the staff was unprofessional once again. The cat - who had always been confident for anything at the vet before - exhibited severe fear aggression.

The staff refused to handle him. They instructed me to remove the IV, cap off the stint, and crate him for transport. I had no training in this. Even after doing part of the service myself, I was still charged full price.

Blocked urethra is a serious problem for a cat, but the experience was more stressful for the owner and the animal than it needed to be.

I later heard from private veterinarians that this particular clinic had staffing issues in the past. Some staff was terminated because of the way they handled the animals.

Hopefully they have replaced staff with better trained personel, and they are better supervised.

Let's hope things improved at this clinic. A little kindness to animals and people goes a long way!

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I brought my cat there, to find that she had swallowed a string. At first they told me it would cost $3,000 for surgery and when I told them I was not in a financial position to incur this type of cost, they offered an alternative approach for her at the cost $425.00. Which was putting her on an IV drip for the night.
They had her overnight on IV and never even cleaned her up. I was very disappointed in the care that she received and the amount of money they charged me for the services rendered.

1
★☆☆☆☆

I brought my cat there, to find that she had swallowed a string. At first they told me it would cost $3,000 for surgery and when I told them I was not in a financial position to incur this type of cost, they offered an alternative approach for her at the cost $425.00. Which was putting her on an IV drip for the night.
They had her overnight on IV and never even cleaned her up. I was very disappointed in the care that she received and the amount of money they charged me for the services rendered.

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I have had the unfortunate need to bring my animals there and I am glad they were there when no one else (my reg. vet) was available. When my puppy needed urgent care the staff was not rude or uncaring, they were concerned and offered me the help I needed.
I will say the prices are a bit on the high side but all things considered I would bring my pets back in a heart beat if needed.
You may be paying extra for their services but if they are well trained and there when you need them then it gives me piece of mind knowing my beloved pets are not going to suffer or die when no other vet wants to answer their "after hours" calls!
My puppy is alive today because they provided the much needed urgent care he needed, when he needed it.
A big thank you to the staff and doctors who work there.

4
★★★★☆

I have had the unfortunate need to bring my animals there and I am glad they were there when no one else (my reg. vet) was available. When my puppy needed urgent care the staff was not rude or uncaring, they were concerned and offered me the help I needed.
I will say the prices are a bit on the high side but all things considered I would bring my pets back in a heart beat if needed.
You may be paying extra for their services but if they are well trained and there when you need them then it gives me piece of mind knowing my beloved pets are not going to suffer or die when no other vet wants to answer their "after hours" calls!
My puppy is alive today because they provided the much needed urgent care he needed, when he needed it.
A big thank you to the staff and doctors who work there.

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.

This clinic provides a wonderful and much needed emergency service for the upstate area. My experiences there have always been positive. I have seen caring and competent veterinarians,technicians and office staff. The facility specializes in emergency care. They are excellent providers. I would recommend this hospital highly.

5
★★★★★

This clinic provides a wonderful and much needed emergency service for the upstate area. My experiences there have always been positive. I have seen caring and competent veterinarians,technicians and office staff. The facility specializes in emergency care. They are excellent providers. I would recommend this hospital highly.

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My dogs had to stay overnight after they had gotten into advil, which can be toxic to dogs. The purpose of them staying overnight was to have an IV in them to as was quoted "flush the hell out of them." When I returned to pick them up in the morning, the dogs had not been monitored due to another emergency and the IV was not properly administered for one of the dogs and she only received half of the fluids she was supposed to receive. They were insistant that I pay the full price ($1200) after they did not provide the full service. Very disappointed in the practice when a life threatening issue was on their hands.

1
★☆☆☆☆

My dogs had to stay overnight after they had gotten into advil, which can be toxic to dogs. The purpose of them staying overnight was to have an IV in them to as was quoted "flush the hell out of them." When I returned to pick them up in the morning, the dogs had not been monitored due to another emergency and the IV was not properly administered for one of the dogs and she only received half of the fluids she was supposed to receive. They were insistant that I pay the full price ($1200) after they did not provide the full service. Very disappointed in the practice when a life threatening issue was on their hands.

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1 out of 2 people found this review helpful.

Message from Northway Animal Emergency Clinic

The Northway Animal Emergency Clinic is staffed by experienced emergency doctors 24/7/365. Our staff is ready to assist you and your pet with the diagnosis and treatment they deserve. Your pet’s health and safety are extremely important to us, and our VET intensive care unit was designed to cater to critically ill and recovering pets. Our facility is designed to optimize the health and safety of your pet. Our surgical suites are equipped with the latest in modern surgical instrumentation along with advanced monitoring capabilities.

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