Textures Salon & Spa

★★★☆☆
  • 150 Buffalo St

    Hamburg, NY 14075

    Map & Directions
  • 716-649-4433

About Textures Salon & Spa

Categories

Personal Services

Personal Services
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i just went there for the 2nd time for a cut and color, i look fabulous!!! I love the cut and especially the color. Stephanie is amazing. Textures has great service and style

4
★★★★☆

i just went there for the 2nd time for a cut and color, i look fabulous!!! I love the cut and especially the color. Stephanie is amazing. Textures has great service and style

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.

May 2011 - MY HAIR GOT BURNED AND I HAD TO PAY FOR THE MISTAKE.

I went in for a basic hightlight and hair color with a relatively new hire stylist. After sitting for 3 hours and 20 minutes for my highlights, color, cut, and style, I found my hair to be singed off all around my face, especially my bangs, and the gray around my temples to be still be showing. After calmly complaining to the owner of the salon, Roz, she and another senior stylist recommended that I didn't touch my hair with any kind of heat and to WEAR MY HAIR IN A CLIP UNTIL THE DAMAGE GREW OUT- to prevent further damage and breakage. Roz offered for me to come back to potentially deep condition my hair and recolor my roots. I made the appointment and requested a refund seeing that I shouldn't have to pay $115 for damaged hair with roots exposed. (I was actually disappointed this was NOT offered to me since I had been going there for 4 years.) She complied and I received my refund. Although I was still upset about my damaged hair and nervous about further damage, I showed up at the scheduled appointment for my hair to be worked on. The deep conditioning was ineffective and I conceded to wear my hair up until I could grow out my hair - no choice. I got my roots touched up and then THEY CHARGED ME for the work to correct their mistake! Roz was not present at the time I returned for this work and the senior stylist did what we previously discussed with Roz. I explained that I was not told I'd be charged but rather it was offered to me BEFORE the refund. The stylist contacted the owner via phone and the owner insisted I be charged. Rather than fighting with the stylist I reluctantly paid the bill and asked for the owner, Roz, to call me. Its been a week and I have not gotten a phone call. Everyone who sees my bangs actually gasps! Its not right.

DO NOT GO THERE! IF THEY MESS UP YOUR HAIR THEY WILL NOT MAKE IT RIGHT!

I would have bosted how this salon did everything they could to make things right over my damaged hair, but instead, I am finding no choice but to negatively review this establishment.

Would you be happy having to pay for damaged hair???

1
★☆☆☆☆

May 2011 - MY HAIR GOT BURNED AND I HAD TO PAY FOR THE MISTAKE.

I went in for a basic hightlight and hair color with a relatively new hire stylist. After sitting for 3 hours and 20 minutes for my highlights, color, cut, and style, I found my hair to be singed off all around my face, especially my bangs, and the gray around my temples to be still be showing. After calmly complaining to the owner of the salon, Roz, she and another senior stylist recommended that I didn't touch my hair with any kind of heat and to WEAR MY HAIR IN A CLIP UNTIL THE DAMAGE GREW OUT- to prevent further damage and breakage. Roz offered for me to come back to potentially deep condition my hair and recolor my roots. I made the appointment and requested a refund seeing that I shouldn't have to pay $115 for damaged hair with roots exposed. (I was actually disappointed this was NOT offered to me since I had been going there for 4 years.) She complied and I received my refund. Although I was still upset about my damaged hair and nervous about further damage, I showed up at the scheduled appointment for my hair to be worked on. The deep conditioning was ineffective and I conceded to wear my hair up until I could grow out my hair - no choice. I got my roots touched up and then THEY CHARGED ME for the work to correct their mistake! Roz was not present at the time I returned for this work and the senior stylist did what we previously discussed with Roz. I explained that I was not told I'd be charged but rather it was offered to me BEFORE the refund. The stylist contacted the owner via phone and the owner insisted I be charged. Rather than fighting with the stylist I reluctantly paid the bill and asked for the owner, Roz, to call me. Its been a week and I have not gotten a phone call. Everyone who sees my bangs actually gasps! Its not right.

DO NOT GO THERE! IF THEY MESS UP YOUR HAIR THEY WILL NOT MAKE IT RIGHT!

I would have bosted how this salon did everything they could to make things right over my damaged hair, but instead, I am finding no choice but to negatively review this establishment.

Would you be happy having to pay for damaged hair???

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.

I went to Textures for the first time yesterday. I got color, highlights, cut and style.... I have been to several salons in the area, from Fantastic Sams to private salons. I have paid allot of money to ensure that I get a quality job done on my hair.... However, I have been struggling for a couple years to find someone who will take the time, and do a good job. I have had very bad luck, my hair has been over processed becauae stylists have gone on break forgetting they put bleach on my hair, I have spent over $100 and left looking the same as when I went in, not even being able to notice my hair was done. That changed yesterday. I went into Texures, and Tammy took awsome care of me. She understood what I wanted, and did an awsome job. She never left me unattended after putting chemicals on my hair. She asked several times if I was comfortable. She was professional, and listened to what I wanted... making sure that I left happy. The other girls in the salon where happy, friendly and professional. They were very much like a happy family and made my time there enjoyable. I am getting married in May and have decided that Tammy and the rest of the girls will be taking care of my entire wedding party..... 10 of us. I have already made my follow up appointments with Tammy and know that my search for a qualified stylist has finally come to an end. I cannot say enough about Tammy and the rest of the girls. I would highly recommend Textures Salon to all of you. You will not be disappointed. The salon is clean, modern, priced right and just an overall great experience.

5
★★★★★

I went to Textures for the first time yesterday. I got color, highlights, cut and style.... I have been to several salons in the area, from Fantastic Sams to private salons. I have paid allot of money to ensure that I get a quality job done on my hair.... However, I have been struggling for a couple years to find someone who will take the time, and do a good job. I have had very bad luck, my hair has been over processed becauae stylists have gone on break forgetting they put bleach on my hair, I have spent over $100 and left looking the same as when I went in, not even being able to notice my hair was done. That changed yesterday. I went into Texures, and Tammy took awsome care of me. She understood what I wanted, and did an awsome job. She never left me unattended after putting chemicals on my hair. She asked several times if I was comfortable. She was professional, and listened to what I wanted... making sure that I left happy. The other girls in the salon where happy, friendly and professional. They were very much like a happy family and made my time there enjoyable. I am getting married in May and have decided that Tammy and the rest of the girls will be taking care of my entire wedding party..... 10 of us. I have already made my follow up appointments with Tammy and know that my search for a qualified stylist has finally come to an end. I cannot say enough about Tammy and the rest of the girls. I would highly recommend Textures Salon to all of you. You will not be disappointed. The salon is clean, modern, priced right and just an overall great experience.

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.

If you want a good cut at a reasonable price, this is the place to go. The stylists here and pretty friendly. They will do perms at a very reasonable price too with very good results.

PROS: Good service and prices
CONS: limited parking

4
★★★★☆

If you want a good cut at a reasonable price, this is the place to go. The stylists here and pretty friendly. They will do perms at a very reasonable price too with very good results.

PROS: Good service and prices
CONS: limited parking

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.

If you don't want to spend your money and time going to a pricier salon, Fantastic Sams will give you a nice cut, But I wouldn't recommend going there for dye jobs or much else

3
★★★☆☆

If you don't want to spend your money and time going to a pricier salon, Fantastic Sams will give you a nice cut, But I wouldn't recommend going there for dye jobs or much else

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