Water Source

★☆☆☆☆
  • 1234 Route 9 1

    Wappingers Falls, NY 12590

    Map & Directions
  • 845-297-1600

About Water Source

Hours
Mon-Fri 8am-5pm

Professional Services

Professional Services
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Will Never recommend! I would like to thank the staff of The Water Source in Wappinger's Falls for being the rudest, unprofessional people I've ever dealt with. Specifically a girl named Jaime and her Service Manager Dana. I will NEVER recommend you guys and hope that you learn to communicate better to people when making service appointments! To ANY one who is looking for a water treatment system with a service department to back such an expensive investment I would go to Jones Plumbing and Heating. Super professional from the word go. No only were they able to come to my house on the same day of a call, they also were courteous about having to wait a few minutes since my car died sitting outside The Water House waiting to speak to the Owner. They were amazing! To John Walleck, you seriously need to retrain your staff. You will continue to lose many clients due to their not communicating your policies when booking appointments. Also to get a 24 hour emergency service apparently you have to beg for one since when you call for service is never offered. And you have a confirmation call the day of the appointment that you are never told at the time of making the appointment. Their policy is if you don't confirm over the phone, your technician is never sent to you home.Then after you have a complaint just NOT answering the phone and sending it to your service manager's voice mail with never a phone call back, then when I go to the store directly to hopefully speak to the owner I was told to wait in my car and then the State Police was called to have me removed from the premise. After explaining to the police my issues the owner came and took over. Unfortunately the taken care of was giving me the number to another company Jones plumbing and heating who were incredible! The WATER SOURCE : The worst customer service I've ever experienced. Sorry You'll never get my recommendations or my business again. But obviously it was very clear that our business never mattered.

0
★☆☆☆☆

Will Never recommend! I would like to thank the staff of The Water Source in Wappinger's Falls for being the rudest, unprofessional people I've ever dealt with. Specifically a girl named Jaime and her Service Manager Dana. I will NEVER recommend you guys and hope that you learn to communicate better to people when making service appointments! To ANY one who is looking for a water treatment system with a service department to back such an expensive investment I would go to Jones Plumbing and Heating. Super professional from the word go. No only were they able to come to my house on the same day of a call, they also were courteous about having to wait a few minutes since my car died sitting outside The Water House waiting to speak to the Owner. They were amazing! To John Walleck, you seriously need to retrain your staff. You will continue to lose many clients due to their not communicating your policies when booking appointments. Also to get a 24 hour emergency service apparently you have to beg for one since when you call for service is never offered. And you have a confirmation call the day of the appointment that you are never told at the time of making the appointment. Their policy is if you don't confirm over the phone, your technician is never sent to you home.Then after you have a complaint just NOT answering the phone and sending it to your service manager's voice mail with never a phone call back, then when I go to the store directly to hopefully speak to the owner I was told to wait in my car and then the State Police was called to have me removed from the premise. After explaining to the police my issues the owner came and took over. Unfortunately the taken care of was giving me the number to another company Jones plumbing and heating who were incredible! The WATER SOURCE : The worst customer service I've ever experienced. Sorry You'll never get my recommendations or my business again. But obviously it was very clear that our business never mattered.

.

Will Never recommend! I would like to thank the staff of The Water Source in Wappinger's Falls for being the rudest, unprofessional people I've ever dealt with. Specifically a girl named Jaime and her Service Manager Dana. I will NEVER recommend you guys and hope that you learn to communicate better to people when making service appointments! To ANY one who is looking for a water treatment system with a service department to back such an expensive investment I would go to Jones Plumbing and Heating. Super professional from the word go. No only were they able to come to my house on the same day of a call, they also were courteous about having to wait a few minutes since my car died sitting outside The Water House waiting to speak to the Owner. They were amazing! To John Walleck, you seriously need to retrain your staff. You will continue to lose many clients due to their not communicating your policies when booking appointments. Also to get a 24 hour emergency service apparently you have to beg for one since when you call for service is never offered. And you have a confirmation call the day of the appointment that you are never told at the time of making the appointment. Their policy is if you don't confirm over the phone, your technician is never sent to you home.Then after you have a complaint just NOT answering the phone and sending it to your service manager's voice mail with never a phone call back, then when I go to the store directly to hopefully speak to the owner I was told to wait in my car and then the State Police was called to have me removed from the premise. After explaining to the police my issues the owner came and took over. Unfortunately the taken care of was giving me the number to another company Jones plumbing and heating who were incredible! The WATER SOURCE : The worst customer service I've ever experienced. Sorry You'll never get my recommendations or my business again. But obviously it was very clear that our business never mattered.

1
★☆☆☆☆

Will Never recommend! I would like to thank the staff of The Water Source in Wappinger's Falls for being the rudest, unprofessional people I've ever dealt with. Specifically a girl named Jaime and her Service Manager Dana. I will NEVER recommend you guys and hope that you learn to communicate better to people when making service appointments! To ANY one who is looking for a water treatment system with a service department to back such an expensive investment I would go to Jones Plumbing and Heating. Super professional from the word go. No only were they able to come to my house on the same day of a call, they also were courteous about having to wait a few minutes since my car died sitting outside The Water House waiting to speak to the Owner. They were amazing! To John Walleck, you seriously need to retrain your staff. You will continue to lose many clients due to their not communicating your policies when booking appointments. Also to get a 24 hour emergency service apparently you have to beg for one since when you call for service is never offered. And you have a confirmation call the day of the appointment that you are never told at the time of making the appointment. Their policy is if you don't confirm over the phone, your technician is never sent to you home.Then after you have a complaint just NOT answering the phone and sending it to your service manager's voice mail with never a phone call back, then when I go to the store directly to hopefully speak to the owner I was told to wait in my car and then the State Police was called to have me removed from the premise. After explaining to the police my issues the owner came and took over. Unfortunately the taken care of was giving me the number to another company Jones plumbing and heating who were incredible! The WATER SOURCE : The worst customer service I've ever experienced. Sorry You'll never get my recommendations or my business again. But obviously it was very clear that our business never mattered.

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More about Water Source

The Water Source is a company dedicated to providing the highest quality water treatment equipment and services possible for residential, commercial and industrial customers. For over 20 years The Water Source has focused extensively on treating problem water. That focus has continually driven The Water Source team to think beyond conventional equipment. As a result, The Water Source has secured a reputation as an innovative and dynamic company with highly effective water treatment solutions that no other company in the region can compare to. We also provide the best service in the area for all brands of equipment such as Kinetico, Water Right, Culligan, Hague, Fleck, Autotrol, etc. The Water Source has certifications from the water quality association for certified water specialist and certified installer. Our technicians are factory trained and participate in ongoing training to keep them abreast of changes in the industry. The Water Source is the only company in the region with a NYS Certified Water Operator and licensed plumber on staff.

 

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