Max Pies Flooring America

★☆☆☆☆
  • 2850 Transit Rd

    West Seneca, NY 14224

    Map & Directions
  • 716-675-4600

About Max Pies Flooring America

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1.0 4
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I had a terrible experience with Max Pies. I went to the store to purchase hardwood floor and carpet. I put down a hundred deposit. The next day, I went in to cancel my order due to armed forces deployment. I asked for my deposit back and was told "the ladies from the office will have to issue it to you. I then asked a salesman for a receipt or statement showing I was here to cancel the order and he flat out said NO. I then asked him if he would sign my orginal receipt with just his initals to show my cancelation, he again said no. I reminded Gary that in NYS you have three business days to cancel a contract and given my date of purchase was a saturday and cancel was a Sunday, which the weekends are even considered business days. The salesman Gary said don't worry we will sent you a checks, weeks later, I still have not received my refund despite my calls. BUYER BEWARE

1
★☆☆☆☆

I had a terrible experience with Max Pies. I went to the store to purchase hardwood floor and carpet. I put down a hundred deposit. The next day, I went in to cancel my order due to armed forces deployment. I asked for my deposit back and was told "the ladies from the office will have to issue it to you. I then asked a salesman for a receipt or statement showing I was here to cancel the order and he flat out said NO. I then asked him if he would sign my orginal receipt with just his initals to show my cancelation, he again said no. I reminded Gary that in NYS you have three business days to cancel a contract and given my date of purchase was a saturday and cancel was a Sunday, which the weekends are even considered business days. The salesman Gary said don't worry we will sent you a checks, weeks later, I still have not received my refund despite my calls. BUYER BEWARE

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Loved the carpet, got a good deal on the price BUT the installation was shoddy. They installers seemed to have attitude from the start. The seam shows--which we were told by the salesman that it absolutely would not--and then later told by a manager there is no carpet where the seam won't show except for shag (this I know is untrue). The carpet has a light etched pattern of vines & leaves--in some areas the pattern was not even matched--they matched only the vines and didn't bother to do so with the leaves-- at a quick glance it seems ok, but it is not. This was no low end priced carpet & when we called to express dissatisfaction we were basically told to cover up the showing seam with furniture!

1
★☆☆☆☆

Loved the carpet, got a good deal on the price BUT the installation was shoddy. They installers seemed to have attitude from the start. The seam shows--which we were told by the salesman that it absolutely would not--and then later told by a manager there is no carpet where the seam won't show except for shag (this I know is untrue). The carpet has a light etched pattern of vines & leaves--in some areas the pattern was not even matched--they matched only the vines and didn't bother to do so with the leaves-- at a quick glance it seems ok, but it is not. This was no low end priced carpet & when we called to express dissatisfaction we were basically told to cover up the showing seam with furniture!

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I too had an awful experience with Max Pies. I loved the carpet we picked out and was so looking forward to having it installed. The problems started with the two very unprofessional installers who were asking me how install the carpet. They cut the bound carpet in one area and it started fraying...they put down another piece at a diagonal...the entire job was shoddy at best and frankly, I could have done a better job myself. They also tracked snow throughout my house and wreaked of smoke. Not something I wanted on my brand new carpet. They seemed anxious to get in and out and did not even clean the bits of carpet and staples they left strewn all over the place. I am so beyond disappointed. Please think twice!

1
★☆☆☆☆

I too had an awful experience with Max Pies. I loved the carpet we picked out and was so looking forward to having it installed. The problems started with the two very unprofessional installers who were asking me how install the carpet. They cut the bound carpet in one area and it started fraying...they put down another piece at a diagonal...the entire job was shoddy at best and frankly, I could have done a better job myself. They also tracked snow throughout my house and wreaked of smoke. Not something I wanted on my brand new carpet. They seemed anxious to get in and out and did not even clean the bits of carpet and staples they left strewn all over the place. I am so beyond disappointed. Please think twice!

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The installers they used were very unprofessional. When I called to complain they sent out a very knowledgeable installer to inspect the job, who agreed the installation was not up to standard. I am still very unhappy and know I am going to have problems in the future with certain areas of the carpet, I will be calling them back. It's a shame once they got my 4800.00 they seem to think their responsibility is done.

1
★☆☆☆☆

The installers they used were very unprofessional. When I called to complain they sent out a very knowledgeable installer to inspect the job, who agreed the installation was not up to standard. I am still very unhappy and know I am going to have problems in the future with certain areas of the carpet, I will be calling them back. It's a shame once they got my 4800.00 they seem to think their responsibility is done.

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