Van Vlack's Cleaners

★★★☆☆

Personal Services

Personal Services
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This is a review for the Van Vlack Cleaners in Wappinger Falls on Route 9, 845-632-6240
I brought pants into this establishment to have them hemmed and to have new clasps sewn into my pants. I picked up the items the following Friday after I dropped them off. I did not check each item individually to make sure there were no issues. Mistake #1. I wore a pair of pants on the following Monday and discovered that my clasps were misaligned and they had used yellow and black thread to sew them onto my black pants! I called the store immediately and the woman working there told me she had inspected each pant herself and had seen no problems. Wait so its my imagination that my pants are bunched at my waist and I cant close them properly?When I went home and checked my other pants that had required clasps they too had been shown in similar fashion; misaligned and mismatched thread. I bought the pants back to the clerk and she said "we will send them out and you can pick them back up-no charge"...So this leads me to mistake #2. I never checked the pants that had been hemmed. Yesterday, I wore one pair to work, everything was fine until I had to get up. In the middle of a meeting with my boss I stepped on my pant hem (that had not been sewn in as requested) tripped, fell onto the left side of the table, knocked into 2 chairs and finally landed flat on my face. I will spare you the details of the embarrassment and shame that I felt, as this happened as the room was full when this occurred. To get through the rest of the day a co-worker helped me secure my pant hem by placing paper clips around the pant. I made yet another call to the store and told the clerk what happened and she said she would "mention" it to the owner. I plan to pick up my items that had to be re-altered (and probably have to take them to a tailor because I have strong doubts they will be fixed) , dry cleaning I dropped off (again strong doubts here if the cleaning is anything like the alteration service), and oh yes I will bring the pants that I had to paper clip after they were "hemmed" by Van Vlacks. This retailer will never receive a dime of my hard earned money again and if I were like you Id read this review and all the others that highlight other issues....

2
★★☆☆☆

This is a review for the Van Vlack Cleaners in Wappinger Falls on Route 9, 845-632-6240
I brought pants into this establishment to have them hemmed and to have new clasps sewn into my pants. I picked up the items the following Friday after I dropped them off. I did not check each item individually to make sure there were no issues. Mistake #1. I wore a pair of pants on the following Monday and discovered that my clasps were misaligned and they had used yellow and black thread to sew them onto my black pants! I called the store immediately and the woman working there told me she had inspected each pant herself and had seen no problems. Wait so its my imagination that my pants are bunched at my waist and I cant close them properly?When I went home and checked my other pants that had required clasps they too had been shown in similar fashion; misaligned and mismatched thread. I bought the pants back to the clerk and she said "we will send them out and you can pick them back up-no charge"...So this leads me to mistake #2. I never checked the pants that had been hemmed. Yesterday, I wore one pair to work, everything was fine until I had to get up. In the middle of a meeting with my boss I stepped on my pant hem (that had not been sewn in as requested) tripped, fell onto the left side of the table, knocked into 2 chairs and finally landed flat on my face. I will spare you the details of the embarrassment and shame that I felt, as this happened as the room was full when this occurred. To get through the rest of the day a co-worker helped me secure my pant hem by placing paper clips around the pant. I made yet another call to the store and told the clerk what happened and she said she would "mention" it to the owner. I plan to pick up my items that had to be re-altered (and probably have to take them to a tailor because I have strong doubts they will be fixed) , dry cleaning I dropped off (again strong doubts here if the cleaning is anything like the alteration service), and oh yes I will bring the pants that I had to paper clip after they were "hemmed" by Van Vlacks. This retailer will never receive a dime of my hard earned money again and if I were like you Id read this review and all the others that highlight other issues....

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This place is god awful. They have 6 stores and send all the dry cleaning and tailoring from those 6 stores to a "plant." There is so much room for error with this process its absurd. They only have one tailor who handles everything from all 6 stores so if you need tailoring done don't plan to get it back when they tell you it will be ready. If the tailor is sick, your tailoring will not be done and no one will call to tell you this. The service is very unprofessional. I prefer the dry cleaner tailor near Hannaford - the owners are very nice and all work is done on premises.

1
★☆☆☆☆

This place is god awful. They have 6 stores and send all the dry cleaning and tailoring from those 6 stores to a "plant." There is so much room for error with this process its absurd. They only have one tailor who handles everything from all 6 stores so if you need tailoring done don't plan to get it back when they tell you it will be ready. If the tailor is sick, your tailoring will not be done and no one will call to tell you this. The service is very unprofessional. I prefer the dry cleaner tailor near Hannaford - the owners are very nice and all work is done on premises.

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At this dry cleaners, they offer exclusive parking in the plaza, it is conviently located, they are super friendly and considerate, the prices are adequet, everything is done quickly, it seems no matter what I need done, it is always done within a couple of days. The staff is extremely knowledgable and friendly, they do alterations and tailoring, fixing zippers and buttons, as well as general dry cleaning work. A great place to go if you are in the area and need something altered, tailored, or dry cleaned.

5
★★★★★

At this dry cleaners, they offer exclusive parking in the plaza, it is conviently located, they are super friendly and considerate, the prices are adequet, everything is done quickly, it seems no matter what I need done, it is always done within a couple of days. The staff is extremely knowledgable and friendly, they do alterations and tailoring, fixing zippers and buttons, as well as general dry cleaning work. A great place to go if you are in the area and need something altered, tailored, or dry cleaned.

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