Heights Chateau Fine Wines

★★★★☆
  • 123 Atlantic Ave

    Brooklyn, NY 11201

    Map & Directions
  • 718-330-0963

About Heights Chateau Fine Wines

Hours
Sun 12pm-7pm, Mon-Wed 10am-9:30pm, Thu-Sat 10am-10pm
4.3333 9
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I agree with the people making negative reviews. The selection of wines and spirits are very good. But the workers/owners are not polite. They act as if you're bothering them when you ask questions or pay for your wine. And sometimes,

3
★★★★★

I agree with the people making negative reviews. The selection of wines and spirits are very good. But the workers/owners are not polite. They act as if you're bothering them when you ask questions or pay for your wine. And sometimes,

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Wow. Third visit to this place. It's convenient and it looks so welcoming from the outside. Great looking shop, with what appears to be a wonderful selection. Not once have I ever had any of the help address or look at me while they took

3
★★★★★

Wow. Third visit to this place. It's convenient and it looks so welcoming from the outside. Great looking shop, with what appears to be a wonderful selection. Not once have I ever had any of the help address or look at me while they took

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An elderly neighbor went in last week with a long Christmas gift list. As in previous years, she counted on the salespeople to assist with her purchases. Although it was only 11:00 am, she waited for some time and asked a couple of people

3
★★★★★

An elderly neighbor went in last week with a long Christmas gift list. As in previous years, she counted on the salespeople to assist with her purchases. Although it was only 11:00 am, she waited for some time and asked a couple of people

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I had a Spanish tapas party and needed Spanish wines for the event. I went to Heights Chateau based on a friend's recommendation and found the place to be really cute and well organized with a large selection of wines, especially Spanish which I was looking for. I worked with the wine buyer and she was extremely helpful. I told her about the tapas we were having and she helped pick out a mixed case of Spanish wines for the party. The wines worked out really well and were enjoyed by my friends!

2
★★★★☆

I had a Spanish tapas party and needed Spanish wines for the event. I went to Heights Chateau based on a friend's recommendation and found the place to be really cute and well organized with a large selection of wines, especially Spanish which I was looking for. I worked with the wine buyer and she was extremely helpful. I told her about the tapas we were having and she helped pick out a mixed case of Spanish wines for the party. The wines worked out really well and were enjoyed by my friends!

Pros: great customer service that can tailor to the customer's needs

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I really wanted to like this place-it looks so lovely! and was recommended to me for my wedding. So I went there with my fiance for a tasting a few weeks ago--not only were the wines they served less-than-average, but they weren't what we asked for based on our menu and were more expensive than they should have been given the quality. The more we spoke with the shopowner, the clearer it was that she knew very little about wine and was basing her recommendations on what she had heard from others. I'm not a wine afficionado but I know what's good and expect the wine store staff (especially someone giving me a tasting) to know more than I do! I wish I could remember the pink sparkling wine she recommended for our wedding toast because it was absolutely undrinkable -- I sent the owner a nice note saying that the wines didn't suit us and that while we appreciated their time, we were planning to buy our wines elsewhere. They then sent us an invoice for the awful wines we tasted--so tacky! I would never buy wine from this store and would urge others to avoid it completely

0
★☆☆☆☆

I really wanted to like this place-it looks so lovely! and was recommended to me for my wedding. So I went there with my fiance for a tasting a few weeks ago--not only were the wines they served less-than-average, but they weren't what we asked for based on our menu and were more expensive than they should have been given the quality. The more we spoke with the shopowner, the clearer it was that she knew very little about wine and was basing her recommendations on what she had heard from others. I'm not a wine afficionado but I know what's good and expect the wine store staff (especially someone giving me a tasting) to know more than I do! I wish I could remember the pink sparkling wine she recommended for our wedding toast because it was absolutely undrinkable -- I sent the owner a nice note saying that the wines didn't suit us and that while we appreciated their time, we were planning to buy our wines elsewhere. They then sent us an invoice for the awful wines we tasted--so tacky! I would never buy wine from this store and would urge others to avoid it completely

Pros: looks cute

Cons: inexperienced staff; poorly managed

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I moved to Brooklyn 8 years ago and one of the things I missed most about my NYC life was the wine store options - at the time there were not nearly as many as there are now. I found Heights Chateau and was impressed by its great selection and service, seduced by it's classic and simple design of wine and wood. I loved the long walk down Atlantic Ave to get there, and still do - it's my go-to store for a special gift or a good cheap find to make me happy any day of the week. I've been a regular customer ever since... I've always appreciated the staff's friendly greeting and offer to help me navigate the new arrivals, of which there are many which keeps me guessing (for better or worse). I referred a friend to the store recently, who checked it out on citysearch and shared news of a nasty review to me - I was shocked. I couldn't disagree more. So I'm writing to set the record straight , and if you don't believe me check out the latest and greatest reviews from Zagat 08, another city guide made by and for the people...Heights received top ratings across the board for it's store, staff and prices.

2
★★★★★

I moved to Brooklyn 8 years ago and one of the things I missed most about my NYC life was the wine store options - at the time there were not nearly as many as there are now. I found Heights Chateau and was impressed by its great selection and service, seduced by it's classic and simple design of wine and wood. I loved the long walk down Atlantic Ave to get there, and still do - it's my go-to store for a special gift or a good cheap find to make me happy any day of the week. I've been a regular customer ever since... I've always appreciated the staff's friendly greeting and offer to help me navigate the new arrivals, of which there are many which keeps me guessing (for better or worse). I referred a friend to the store recently, who checked it out on citysearch and shared news of a nasty review to me - I was shocked. I couldn't disagree more. So I'm writing to set the record straight , and if you don't believe me check out the latest and greatest reviews from Zagat 08, another city guide made by and for the people...Heights received top ratings across the board for it's store, staff and prices.

Pros: good wines, good people - the store's got soul!

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The 'chateau' finally managed to lose my business- and looking back, I'm at a complete loss how I supported these guys in the first place. For starters, the staff is aloof, rude, and unhelpful (blithely ignorant). I once went in for a rioja, the response i got was: "rioja's are boring to me". I started wondering: at what point did anyone ask you what you were interested in? That thought quickly gave way to: perhaps this place hires mentally retarded staff through a deployment program. Don't even get me started on how inconsiderate the nitwit that answers the phone is- firing his a$$ might be a good start.

In short, there are plenty of other options in the heights that provide knowledgeable service with a smile, and are significantly CHEAPER. I'd sooner order online any day than give my money to these guys.

0
★☆☆☆☆

The 'chateau' finally managed to lose my business- and looking back, I'm at a complete loss how I supported these guys in the first place. For starters, the staff is aloof, rude, and unhelpful (blithely ignorant). I once went in for a rioja, the response i got was: "rioja's are boring to me". I started wondering: at what point did anyone ask you what you were interested in? That thought quickly gave way to: perhaps this place hires mentally retarded staff through a deployment program. Don't even get me started on how inconsiderate the nitwit that answers the phone is- firing his a$$ might be a good start.

In short, there are plenty of other options in the heights that provide knowledgeable service with a smile, and are significantly CHEAPER. I'd sooner order online any day than give my money to these guys.

Pros: Location

Cons: This place hires incompetant retards

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This wine store far outshines the competition. Not only is the staff friendly and approachable, but they really know their stuff. Whever I go in, the recommend a great wine to me to complement my meal. You don't have to be a wine expert to shop here.

They never push me to spend over my wines from the inexpensive to the "special occassion" selection. They also have the biggest tequila selection I have ever seen.

This is a real neighborhood store that cares about its patrons and thier business.

2
★★★★★

This wine store far outshines the competition. Not only is the staff friendly and approachable, but they really know their stuff. Whever I go in, the recommend a great wine to me to complement my meal. You don't have to be a wine expert to shop here.

They never push me to spend over my wines from the inexpensive to the "special occassion" selection. They also have the biggest tequila selection I have ever seen.

This is a real neighborhood store that cares about its patrons and thier business.

Pros: Friendly, Good Value, Smart Staff

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You will not have a better experience when selecting wine than the time you spend w/ Judy and Co. @ the Heights! Free delivery to the city and easy access to the staff via email make shoping in Brooklyn as easy as if it was down the block. Combine the expert advice, convience and the outstanding value... what more could you ask for???
The one time they didnt have the wine i was looking for, Judy offered to put together a case or 1/2 case based on my criteria... what could be better? My heartfelt thanks for single-handedly taking my wine enjoyment to a new high.

2
★★★★★

You will not have a better experience when selecting wine than the time you spend w/ Judy and Co. @ the Heights! Free delivery to the city and easy access to the staff via email make shoping in Brooklyn as easy as if it was down the block. Combine the expert advice, convience and the outstanding value... what more could you ask for???
The one time they didnt have the wine i was looking for, Judy offered to put together a case or 1/2 case based on my criteria... what could be better? My heartfelt thanks for single-handedly taking my wine enjoyment to a new high.

 

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