Mega Mattress

★★★★☆
Free Local Delivery,Setup & Removal On Any Purchase Over $499

About Mega Mattress

Hours
Sun 11am-5pm, Mon-Fri 10am-9pm, Sat 10am-7pm

Home & Garden

Home & Garden
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3.5 8
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Although the salesman I had was courteous and friendly, I was surprised to learn -- after the fact -- that this store has NO COMFORT GUARANTEE. Therefore, I would recommend shopping at other stores before this one, especially if you would like the security of knowing your mega-bucks purchase is comfortable and good for you. Also: take your time trying mattresses, and remember that the ones in the store are much softer because many people have worn them in. The bed I purchased seemed fine in the store. But the one I got -- after 3 weeks -- is still very uncomfortable to sleep on. I didn't spend over $1,000 to wake up with tingling arms and shoulders. I am told there is no structural problem with the bed, so I'm stuck with it. Blah.

1
★☆☆☆☆

Although the salesman I had was courteous and friendly, I was surprised to learn -- after the fact -- that this store has NO COMFORT GUARANTEE. Therefore, I would recommend shopping at other stores before this one, especially if you would like the security of knowing your mega-bucks purchase is comfortable and good for you. Also: take your time trying mattresses, and remember that the ones in the store are much softer because many people have worn them in. The bed I purchased seemed fine in the store. But the one I got -- after 3 weeks -- is still very uncomfortable to sleep on. I didn't spend over $1,000 to wake up with tingling arms and shoulders. I am told there is no structural problem with the bed, so I'm stuck with it. Blah.

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I, too, had a wonderful experience dealing with this company (Saratoga NY store). My transaction was seamless and I will certainly refer and return to this store. Thank you for the great service.

NOTE: I'm not so sure I'd hire an attorney who went posting on sites like this? Maybe the "customer" would seek out such an outlet but to actually have an "attorney" post??? Lack of work perhaps?

5
★★★★★

I, too, had a wonderful experience dealing with this company (Saratoga NY store). My transaction was seamless and I will certainly refer and return to this store. Thank you for the great service.

NOTE: I'm not so sure I'd hire an attorney who went posting on sites like this? Maybe the "customer" would seek out such an outlet but to actually have an "attorney" post??? Lack of work perhaps?

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1 out of 1 people found this review helpful.

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We recently purchased two mattresses from this store and were nothing but pleased with the service we received. The owner was very helpful and patient while we made our decisions. We will continue to refer friends and family. Thanks Mega Mattress!!!

5
★★★★★

We recently purchased two mattresses from this store and were nothing but pleased with the service we received. The owner was very helpful and patient while we made our decisions. We will continue to refer friends and family. Thanks Mega Mattress!!!

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My husband and I just received our new Tempurpedic Cloud Luxe king set from Mega Mattress. We shopped around and while there is no discounting on these mattresses the product knowledge and low pressure atmosphere at Mega Mattress was totally refreshing.
I was totally satisfied with their service and would higjly reccomend them. We will buy from them again when we need to purchase mattresses in the future.

5
★★★★★

My husband and I just received our new Tempurpedic Cloud Luxe king set from Mega Mattress. We shopped around and while there is no discounting on these mattresses the product knowledge and low pressure atmosphere at Mega Mattress was totally refreshing.
I was totally satisfied with their service and would higjly reccomend them. We will buy from them again when we need to purchase mattresses in the future.

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This is in response to a submission attributed to Danille W. I have spoken to our sales staff and delivery staff and no one remembers this matter. It is implausible that anyone in our company would handle a customer in such a manner. Mega Mattress does not deliver the wrong merchandise nor do we use expletives when communicating with customers. I am at a loss to explain this matter but invite Danielle to contact us via email using the info@megamattress.com email address. Our delivery staff regularly wins accolades for our service and is fully equiped regarding tools, etc. We have been doing business in this area since May of 2003 and have never had an unresiolved issue with the customer, BBB or state attorney generals office. It should be noted there are currently no pending issues open with any regulatory body or organization and Mega Mattress.

Regarding the attorney's post, we have had an issue with a woman that purchased a Tempurpedic queen adjustable bed as a surprise for her husband. Shorty after the bed was delivered she wanted to cancel the contract with the finance company. I can only assume the "Surprise" for her husband was not a pleasant one.
However this was a special order that we delivered in perfect working condition, one week earlier than promised. We completely fulfilled our end of the contract and cannot take this bed back because the customer doesn"t want to pay for it.

5
★★★★★

This is in response to a submission attributed to Danille W. I have spoken to our sales staff and delivery staff and no one remembers this matter. It is implausible that anyone in our company would handle a customer in such a manner. Mega Mattress does not deliver the wrong merchandise nor do we use expletives when communicating with customers. I am at a loss to explain this matter but invite Danielle to contact us via email using the info@megamattress.com email address. Our delivery staff regularly wins accolades for our service and is fully equiped regarding tools, etc. We have been doing business in this area since May of 2003 and have never had an unresiolved issue with the customer, BBB or state attorney generals office. It should be noted there are currently no pending issues open with any regulatory body or organization and Mega Mattress.

Regarding the attorney's post, we have had an issue with a woman that purchased a Tempurpedic queen adjustable bed as a surprise for her husband. Shorty after the bed was delivered she wanted to cancel the contract with the finance company. I can only assume the "Surprise" for her husband was not a pleasant one.
However this was a special order that we delivered in perfect working condition, one week earlier than promised. We completely fulfilled our end of the contract and cannot take this bed back because the customer doesn"t want to pay for it.

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I am a lawyer and am possibly suing Mega Mattress for what they did to a client of mine. If you think you have a claim against them feel free to email me about it.
-Dee
Dee.Matri@gmail.com

1
★☆☆☆☆

I am a lawyer and am possibly suing Mega Mattress for what they did to a client of mine. If you think you have a claim against them feel free to email me about it.
-Dee
Dee.Matri@gmail.com

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I have purchased several beds from this company over the last 5 years, and it has always been a pleasent experience. The sales staff is not pushy, and didnt try to sell me the most expensive bed in the store.. My wife and i purchaced a king size bed 3 years ago, and recently a single size bed for my grandson, and a queen for our spare room. We got a great deal, and still love our bed. We told the sales person what our budget was, and he found a bed to fit our needs and price. I wonder if the comment above was ment for the store across the street with a similar name. We have sent friends and family there, and they all have been treated in the same courteous and professional manner we were. Most recently my daughter and her husband who are both in the navy purchased a queen size bed there and were given a amazing deal as a military discount. I would recomend Mega mattress to anyone looking for a quality bed at a resonable price.

5
★★★★★

I have purchased several beds from this company over the last 5 years, and it has always been a pleasent experience. The sales staff is not pushy, and didnt try to sell me the most expensive bed in the store.. My wife and i purchaced a king size bed 3 years ago, and recently a single size bed for my grandson, and a queen for our spare room. We got a great deal, and still love our bed. We told the sales person what our budget was, and he found a bed to fit our needs and price. I wonder if the comment above was ment for the store across the street with a similar name. We have sent friends and family there, and they all have been treated in the same courteous and professional manner we were. Most recently my daughter and her husband who are both in the navy purchased a queen size bed there and were given a amazing deal as a military discount. I would recomend Mega mattress to anyone looking for a quality bed at a resonable price.

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Probably the ABSOLUTE WORST experience I have ever had with ANY service/purchase...EVER!! Horrible customer service, horrible product, horrible manners of every individual after the purchase that was NOT what I purchased and was promised. Insulting, rude, condescending, arrogant and flat out lies to the customer. A dollar spent in that store (be it Saratoga or Greenwich) is a dollar you have over spent!! I was promised that the gentlemen who were to deliver my mattress were going to have ALL the necessary tools to attach my headboard to my bed frame and bring with them the extenders to make the headboard fit a queen, as it was a double. When the gentlemen arrived, they said that the guys at the store always promise that and that they did not come equipped with any of the necessary tools to do that, I would have to do without. Not to mention, they had NO tools of their own and they had to borrow mine. Mind you...I had my old mattress and boxspring already for them at the door, ready to take to the truck and when they dismantled my bedframe, they handed me the frame to carry into the next room. I am a woman by the way. The bed that was delivered is NOT the bed that I purchased and when we confronted the store owner's they said they wanted to do "everything" they could to help us, but...all they wanted to do is put us in something cheaper, or something that was more expensive. Then said this situation was a "Bag of Sh*t" (poop for those who may not get that)...to be exact. Next step...NYS Attorney General. Friend works for the Attorney General. If you so choose to purchase from this company...heed my warning...you will NOT be a happy customer.

1
★☆☆☆☆

Probably the ABSOLUTE WORST experience I have ever had with ANY service/purchase...EVER!! Horrible customer service, horrible product, horrible manners of every individual after the purchase that was NOT what I purchased and was promised. Insulting, rude, condescending, arrogant and flat out lies to the customer. A dollar spent in that store (be it Saratoga or Greenwich) is a dollar you have over spent!! I was promised that the gentlemen who were to deliver my mattress were going to have ALL the necessary tools to attach my headboard to my bed frame and bring with them the extenders to make the headboard fit a queen, as it was a double. When the gentlemen arrived, they said that the guys at the store always promise that and that they did not come equipped with any of the necessary tools to do that, I would have to do without. Not to mention, they had NO tools of their own and they had to borrow mine. Mind you...I had my old mattress and boxspring already for them at the door, ready to take to the truck and when they dismantled my bedframe, they handed me the frame to carry into the next room. I am a woman by the way. The bed that was delivered is NOT the bed that I purchased and when we confronted the store owner's they said they wanted to do "everything" they could to help us, but...all they wanted to do is put us in something cheaper, or something that was more expensive. Then said this situation was a "Bag of Sh*t" (poop for those who may not get that)...to be exact. Next step...NYS Attorney General. Friend works for the Attorney General. If you so choose to purchase from this company...heed my warning...you will NOT be a happy customer.

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