Appearance Day Spa

★★★☆☆
  • 2585 South Rd

    Poughkeepsie, NY 12601

    Map & Directions
  • 845-473-4404

About Appearance Day Spa

Categories
Hours
Sun 10am-4:30pm, Mon 9am-5:30pm, Tue-Fri 9am-8pm, Sat 8am-5:30pm
Reservations
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2.9091 22
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It is true that this is a no frills salon. If you want the really cushy treatment, you might have to go someplace like Elizabeth Arden's Red Door in Westchester, NY. But then you have to pay for that too. A normal, everyday haircut at that salon can run upwards of 80 dollars. At Appearance you can get the same level of expertise for 50. I saw a number of people mentioned Tom Cassel in the reviews below, but Bill Perre is one of the owners as well. He has been doing my hair since I was a kid. I am now in my forties. I have lived other places for periods of time and gone, when necessary, to other stylists, but when I moved back to the Hudson Valley, I returned to Bill, and have never gone to anyone else since. He is attentive and professional. He will listen to what you want, and will approximate it as closely as possible. If he cannot give you the exact look, he will explain why, and offer alternative suggestions. Other than professional advice, he will never comment on the choices you make unless you ask him to, but he will make sure you understand the haircut you are getting, and that you are happy with it. Bill is also an exceptional judge of color. If you are thinking about getting your hair colored, but are not sure what shade would be best, you cannot go wrong by asking Bill for his advice. Appearance is not the frilliest salon around, but the quality of the work done by Bill Perre is exceptional. You will get NY City style for Hudson Valley prices.

5
★★★★★

It is true that this is a no frills salon. If you want the really cushy treatment, you might have to go someplace like Elizabeth Arden's Red Door in Westchester, NY. But then you have to pay for that too. A normal, everyday haircut at that salon can run upwards of 80 dollars. At Appearance you can get the same level of expertise for 50. I saw a number of people mentioned Tom Cassel in the reviews below, but Bill Perre is one of the owners as well. He has been doing my hair since I was a kid. I am now in my forties. I have lived other places for periods of time and gone, when necessary, to other stylists, but when I moved back to the Hudson Valley, I returned to Bill, and have never gone to anyone else since. He is attentive and professional. He will listen to what you want, and will approximate it as closely as possible. If he cannot give you the exact look, he will explain why, and offer alternative suggestions. Other than professional advice, he will never comment on the choices you make unless you ask him to, but he will make sure you understand the haircut you are getting, and that you are happy with it. Bill is also an exceptional judge of color. If you are thinking about getting your hair colored, but are not sure what shade would be best, you cannot go wrong by asking Bill for his advice. Appearance is not the frilliest salon around, but the quality of the work done by Bill Perre is exceptional. You will get NY City style for Hudson Valley prices.

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I went there to get a new look for my hair, i brought pictures and a clear idea of what i wanted. The girl doing my hair did not want to spend anytime on my hair. She gave me a horrible attitude, and put a few highlights in that did not even turn out how i wanted. I left so upset and angry with them. It cost me $150 for something i did not want at all.

2
★★☆☆☆

I went there to get a new look for my hair, i brought pictures and a clear idea of what i wanted. The girl doing my hair did not want to spend anytime on my hair. She gave me a horrible attitude, and put a few highlights in that did not even turn out how i wanted. I left so upset and angry with them. It cost me $150 for something i did not want at all.

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I made an appointment because I had a gift certificate and this spa was listed with Spa Finder. Somewhat local and close to restaurants and shopping, I took my fourteen year old daughter there as a birthday treat. We both had massages, pedicures and facials. This "spa" has a very casual air to it. No fancy robes, waiting areas. Water was all that was offered... and I think I had to ask for it. The facial was nice. Woman who gave them seemed very knowledgeable and friendly. The massage person was very chatty and abrasive. She touted that she was opening her own place and proceeded to explain the details during my massage. I also learned of her kids life stories.... not very relaxing. Then the pedicure. Small, claustrophobic area with wobbly chairs. The callus removal (extra $10) was no more than a bottle of callus remover... applied to my calluses and left on for five minutes. I could do that.... anyway, the pedicures were adequate and boring. The nice Chinese ladies down the road blow them away for $20.00. After the pedicure, we were left to dry.... literally. No checking the feet, no asking if everything was okay.....

I will not be returning to this place. Very unprofessional and uncaring. What a disappointment.

3
★★★☆☆

I made an appointment because I had a gift certificate and this spa was listed with Spa Finder. Somewhat local and close to restaurants and shopping, I took my fourteen year old daughter there as a birthday treat. We both had massages, pedicures and facials. This "spa" has a very casual air to it. No fancy robes, waiting areas. Water was all that was offered... and I think I had to ask for it. The facial was nice. Woman who gave them seemed very knowledgeable and friendly. The massage person was very chatty and abrasive. She touted that she was opening her own place and proceeded to explain the details during my massage. I also learned of her kids life stories.... not very relaxing. Then the pedicure. Small, claustrophobic area with wobbly chairs. The callus removal (extra $10) was no more than a bottle of callus remover... applied to my calluses and left on for five minutes. I could do that.... anyway, the pedicures were adequate and boring. The nice Chinese ladies down the road blow them away for $20.00. After the pedicure, we were left to dry.... literally. No checking the feet, no asking if everything was okay.....

I will not be returning to this place. Very unprofessional and uncaring. What a disappointment.

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I'm from Atlanta visiting the CIA and had a day open for a Hair cut ,Waxing,and Massage.I read the reveiws and almost did not go.I met the owner that was very nice that cut my hair then the lady that did my waxing very nice then the Massage was so GREAT ! I'm going again today! I have had messages all over the world and one every month somewhere that I am. traveling to.I would put this place as Great compaired to a lot of other places.Please understand the cost is not that much so you will not have spa rooms and showers but for the cost it is very much worth it.Who ever wrote the reveiws that said they were rude people I did not see that at all . I would go to say that they went out of their way to be nice even gave me places to eat while I was in town.I will go back next time I'm in town

5
★★★★★

I'm from Atlanta visiting the CIA and had a day open for a Hair cut ,Waxing,and Massage.I read the reveiws and almost did not go.I met the owner that was very nice that cut my hair then the lady that did my waxing very nice then the Massage was so GREAT ! I'm going again today! I have had messages all over the world and one every month somewhere that I am. traveling to.I would put this place as Great compaired to a lot of other places.Please understand the cost is not that much so you will not have spa rooms and showers but for the cost it is very much worth it.Who ever wrote the reveiws that said they were rude people I did not see that at all . I would go to say that they went out of their way to be nice even gave me places to eat while I was in town.I will go back next time I'm in town

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Very disrespectful.. Staff is very rood, I will never be coming back to this salon. They talk to people like we owe them something

1
★☆☆☆☆

Very disrespectful.. Staff is very rood, I will never be coming back to this salon. They talk to people like we owe them something

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I went to appearance day spa about a month ago for a color and cut because my mother gave me a gift certificate. At first I thought the place was great. They offer you tea and the staff seemed very friendly. When I was sitting in the color area relaxing, I heard who I assumed to be the owner yelling and swearing in the back room. It was very uncomfortable and unprofessional.Also when I was getting my hair washed, she soaked my back with water.
The outcome of my color was ok but the experience there was not. I would not go back nor would I tell people to come here. This was a gift for for me to come relax and get my hair done with no kids and I felt far from relaxed. I do not recommend this place to anyone..

2
★★☆☆☆

I went to appearance day spa about a month ago for a color and cut because my mother gave me a gift certificate. At first I thought the place was great. They offer you tea and the staff seemed very friendly. When I was sitting in the color area relaxing, I heard who I assumed to be the owner yelling and swearing in the back room. It was very uncomfortable and unprofessional.Also when I was getting my hair washed, she soaked my back with water.
The outcome of my color was ok but the experience there was not. I would not go back nor would I tell people to come here. This was a gift for for me to come relax and get my hair done with no kids and I felt far from relaxed. I do not recommend this place to anyone..

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I have been to the spa three times. The first time I had my hair cut and colored and had a facial. The girl who did my hair told me after she had finished my hair that I looked like I just woke up when I came into the spa (meaning the way that my hair looked). That really hurt my feelings as I had spent almost 1 hour on it that day. However, I have to say the color there is fantastic and I have been happy with the cuts I got there, especially the one time I had Tom do my hair. He is fantastic! The facial was absolutely wonderful. I was so relaxed when I left I felt like I had to go home and take a nap. Rosie is the best. She made me feel very comfortable and since I had never had a facial before that was important. I have to say there is too much waiting time there with no reason given. There has never been anyone else in the spa when I was there so I don't understand why I had to wait so long. The place is clean but does not really have a spa atmosphere. It just looks like a hair salon that happens to offer you a beverage while you are there. Personally I think all the waiting time is to make them look like they are really busy. I have to say the services are overpriced for this area, but the services are well done. It cost me $100 to have my hair colored and cut by the owner and I have not gone back since simply because I can't afford to. I was never told in advance how much is was going to cost me. It cost me $75 the first two times I went there (color and cut). Everyone there has their own prices for what they do. No one was ever rude to me when I have gone there.

4
★★★★☆

I have been to the spa three times. The first time I had my hair cut and colored and had a facial. The girl who did my hair told me after she had finished my hair that I looked like I just woke up when I came into the spa (meaning the way that my hair looked). That really hurt my feelings as I had spent almost 1 hour on it that day. However, I have to say the color there is fantastic and I have been happy with the cuts I got there, especially the one time I had Tom do my hair. He is fantastic! The facial was absolutely wonderful. I was so relaxed when I left I felt like I had to go home and take a nap. Rosie is the best. She made me feel very comfortable and since I had never had a facial before that was important. I have to say there is too much waiting time there with no reason given. There has never been anyone else in the spa when I was there so I don't understand why I had to wait so long. The place is clean but does not really have a spa atmosphere. It just looks like a hair salon that happens to offer you a beverage while you are there. Personally I think all the waiting time is to make them look like they are really busy. I have to say the services are overpriced for this area, but the services are well done. It cost me $100 to have my hair colored and cut by the owner and I have not gone back since simply because I can't afford to. I was never told in advance how much is was going to cost me. It cost me $75 the first two times I went there (color and cut). Everyone there has their own prices for what they do. No one was ever rude to me when I have gone there.

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Had very dark dyed hair, but wanted to get it lighter. Tom took the time to work and rework until we got the result we wanted, then went back the next week for a cut, and it's fabulous. If you're not sure what you want, but are looking for a quality change by a true professional, Appearance Day Spa and Salon is definitely worth your business. Surely had my doubts about going with reading the previous reviews posted for this salon, but I assure you, Tom does not disappoint with his skills in color and styling. A true professional.

2
★★★★★

Had very dark dyed hair, but wanted to get it lighter. Tom took the time to work and rework until we got the result we wanted, then went back the next week for a cut, and it's fabulous. If you're not sure what you want, but are looking for a quality change by a true professional, Appearance Day Spa and Salon is definitely worth your business. Surely had my doubts about going with reading the previous reviews posted for this salon, but I assure you, Tom does not disappoint with his skills in color and styling. A true professional.

Pros: Easy Parking, Central location

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my first time there, everyone was pleasant and respectful. I had a manicure and a chocolate massage. Both were great, my nails look awesome and i'm super relaxed. I had questions about other services and they took the time to tell me everything i needed to know. I also heard from someone that some of those bad reviews are from an angry employee that was fired. I say give the place a try!

4
★★★★☆

my first time there, everyone was pleasant and respectful. I had a manicure and a chocolate massage. Both were great, my nails look awesome and i'm super relaxed. I had questions about other services and they took the time to tell me everything i needed to know. I also heard from someone that some of those bad reviews are from an angry employee that was fired. I say give the place a try!

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Was a client of Appearance for years. My first appt. to see Tom, he preceded to tell me that my hair was course and how did I managed to do my hair at all which I felt was rude, however the cut was good. As I made my regular appt.s the prices changed all the time. I would also purchase products. It seemed the more I spent determined how I was treated. There was a time that my hair cut was not what I had asked for so I called to ask if I could come in and have Tom just trim a little bit. Well, when I came in, Tom totally ignored me even when I sat in his chair. I said "thanks for taking the time to do this" and was still ignored. No one apologized or said a word. After many other crazy things went-on, I decided that It was not worth it.

2
★★☆☆☆

Was a client of Appearance for years. My first appt. to see Tom, he preceded to tell me that my hair was course and how did I managed to do my hair at all which I felt was rude, however the cut was good. As I made my regular appt.s the prices changed all the time. I would also purchase products. It seemed the more I spent determined how I was treated. There was a time that my hair cut was not what I had asked for so I called to ask if I could come in and have Tom just trim a little bit. Well, when I came in, Tom totally ignored me even when I sat in his chair. I said "thanks for taking the time to do this" and was still ignored. No one apologized or said a word. After many other crazy things went-on, I decided that It was not worth it.

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I have been going to Tom for many years and he has always been very accomidating with schedule and has NEVER been rude! This IS the best salon around and I would not go anywhere else!!

5
★★★★★

I have been going to Tom for many years and he has always been very accomidating with schedule and has NEVER been rude! This IS the best salon around and I would not go anywhere else!!

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i came in for a day at the spa something was wrong with the timing of the appts. and the nail person and two guys and a hairdresser were ganging up on the front desk girl it wasn't even her fault i had made it months in advance and she wasen'T HERE THEN. i will never go there again

1
★☆☆☆☆

i came in for a day at the spa something was wrong with the timing of the appts. and the nail person and two guys and a hairdresser were ganging up on the front desk girl it wasn't even her fault i had made it months in advance and she wasen'T HERE THEN. i will never go there again

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when i walked in there for my appt. with tom he was yelling and swearing at the girl behind the desk. just because she didn't offer coffee to me. she was on the phone and checking out a client when i had walked in i will never

1
★☆☆☆☆

when i walked in there for my appt. with tom he was yelling and swearing at the girl behind the desk. just because she didn't offer coffee to me. she was on the phone and checking out a client when i had walked in i will never

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Beautiful: This place is beautiful and it is very relaxing to go here. I wish I had the money to go all the time. But when you do have that extra money to spend on your self, this is definitely the way I would do it.

4
★★★★☆

Beautiful: This place is beautiful and it is very relaxing to go here. I wish I had the money to go all the time. But when you do have that extra money to spend on your self, this is definitely the way I would do it.

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its really sad when people are unhappy with themselves and try to find flaws in others ive traveled around the world n have gone to some of the most expensive salon and spas. But when im in poughkeepsie i only go to appearance day spa. For excellent and friendly service. They pride themselves with always doing the newest and latest services. I always feel comfortable and enjoy their beverage menu. This spa is very clean and modern. I would recommend this place to everyone i know.

5
★★★★★

its really sad when people are unhappy with themselves and try to find flaws in others ive traveled around the world n have gone to some of the most expensive salon and spas. But when im in poughkeepsie i only go to appearance day spa. For excellent and friendly service. They pride themselves with always doing the newest and latest services. I always feel comfortable and enjoy their beverage menu. This spa is very clean and modern. I would recommend this place to everyone i know.

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I too disagree with the other postings. I have gone to Appearance Day Spa for over five years and have always had Bill, one of the owners, do my hair. Over the years, Bill has done everything from straighten, color and cut my hair to doing updo??s for several proms and my wedding. Every time I was extremely pleased with the service I received. Bill always takes his time and offers his professional opinion as well as listens to me when I explain what I want done.

4
★★★★☆

I too disagree with the other postings. I have gone to Appearance Day Spa for over five years and have always had Bill, one of the owners, do my hair. Over the years, Bill has done everything from straighten, color and cut my hair to doing updo??s for several proms and my wedding. Every time I was extremely pleased with the service I received. Bill always takes his time and offers his professional opinion as well as listens to me when I explain what I want done.

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I have to disagree with the other postings listed here. My experience at Appearance Day Spa was wonderful. I enjoyed every moment I was there. I was greeted warmly, received a complementary beverage of my choice as I got settled in. While sipping the warm tea, the staff member (who would be providing the services) came over introduced herself and we got to know each other a little before the facial, making me feel absolutely at ease. The facial was more than I expected. Lots of pampering & massaging. Several different products & warm towels were applied in a gentle, relaxing manner along with an upper body massage were provided. I felt wonderful afterward and my skin looked great.

Thank you Rosalba, I will be back !!!!
Marie Finn

4
★★★★☆

I have to disagree with the other postings listed here. My experience at Appearance Day Spa was wonderful. I enjoyed every moment I was there. I was greeted warmly, received a complementary beverage of my choice as I got settled in. While sipping the warm tea, the staff member (who would be providing the services) came over introduced herself and we got to know each other a little before the facial, making me feel absolutely at ease. The facial was more than I expected. Lots of pampering & massaging. Several different products & warm towels were applied in a gentle, relaxing manner along with an upper body massage were provided. I felt wonderful afterward and my skin looked great.

Thank you Rosalba, I will be back !!!!
Marie Finn

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The whole experience was just garbage. From the moment I walked in to the moment I left. Rude, overpriced and obnoxious. Have a 2 year old cut your hair for better results. They had NO regard for what I wanted and kept me waiting for over an hour with no word as to what they delay was. The owner, HORRIBLE. Rude. He actually told off a woman because she had the nerve to ask what time it was. I will NEVER go there again and have told EVERYONE I know what a horrible place this is. Several neighbors have already cancelled their appointments.

1
★☆☆☆☆

The whole experience was just garbage. From the moment I walked in to the moment I left. Rude, overpriced and obnoxious. Have a 2 year old cut your hair for better results. They had NO regard for what I wanted and kept me waiting for over an hour with no word as to what they delay was. The owner, HORRIBLE. Rude. He actually told off a woman because she had the nerve to ask what time it was. I will NEVER go there again and have told EVERYONE I know what a horrible place this is. Several neighbors have already cancelled their appointments.

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Appearance Day & Spa is located in a strip mall so after shopping at TJ Max I walked over to my appointment that I had made to get my eyebrows waxed and when I walked in with my stroller and 2 year old the receptionist told me to wait then called Tom one of the owners.

He says very rudely to me "mam I don't know who booked your appointment but they didn't know you were coming in here with your baby carriage. You and your baby carriage are not allowed in here, there's no room for you and your carriage in there and we don't allow kids on the spa side. " You can't go back there!

The employees just stood around and stared at me as I was treated like a piece of garbage that had walked in from the street.

The receptionist could've easily told me instead of sending this bully whom was so rude. I will NEVER step foot in that spa again and I will tell everyone else the same.

A simple ("Mam I'm sorry but can we re-schedule you for another time when you are able to come on your own, since the kids are not allowed on the spa side" ) would've been fine.

My husband has been on a business trip for over one week and I've been at home with the kids feeling not so great. Thanks for showing your true colors and Appearance.

If you want to be treated with respect and dignity - this is not the place for you.

2
★★☆☆☆

Appearance Day & Spa is located in a strip mall so after shopping at TJ Max I walked over to my appointment that I had made to get my eyebrows waxed and when I walked in with my stroller and 2 year old the receptionist told me to wait then called Tom one of the owners.

He says very rudely to me "mam I don't know who booked your appointment but they didn't know you were coming in here with your baby carriage. You and your baby carriage are not allowed in here, there's no room for you and your carriage in there and we don't allow kids on the spa side. " You can't go back there!

The employees just stood around and stared at me as I was treated like a piece of garbage that had walked in from the street.

The receptionist could've easily told me instead of sending this bully whom was so rude. I will NEVER step foot in that spa again and I will tell everyone else the same.

A simple ("Mam I'm sorry but can we re-schedule you for another time when you are able to come on your own, since the kids are not allowed on the spa side" ) would've been fine.

My husband has been on a business trip for over one week and I've been at home with the kids feeling not so great. Thanks for showing your true colors and Appearance.

If you want to be treated with respect and dignity - this is not the place for you.

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I went into the spa, with the notion that I was going to get a redo on my hair color. Everything was fine until I went to check out. The owner, Tom, told me that I had received the full service again, and I was going to have to pay for the service equating to 75 dollars. I was there two weeks prior and unhappy with my color, so I was attempting to fix it. Tom told me that I should have known that I was going to be charged for this. Hmmm. How would one assume that? Many things were said out of his mouth, as I was trying to compromise about perhaps a miscommunication. Nonetheless, he would not budge. I will never go back. I don't recommend anyone else for that fact.

1
★☆☆☆☆

I went into the spa, with the notion that I was going to get a redo on my hair color. Everything was fine until I went to check out. The owner, Tom, told me that I had received the full service again, and I was going to have to pay for the service equating to 75 dollars. I was there two weeks prior and unhappy with my color, so I was attempting to fix it. Tom told me that I should have known that I was going to be charged for this. Hmmm. How would one assume that? Many things were said out of his mouth, as I was trying to compromise about perhaps a miscommunication. Nonetheless, he would not budge. I will never go back. I don't recommend anyone else for that fact.

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Waste of time and money. I received NO respect and was treated extremely poorly by the front desk staff. Not worth the money or the time they kept me waiting. (almost an hour) Would NOT reccomend this place to anyone.

1
★☆☆☆☆

Waste of time and money. I received NO respect and was treated extremely poorly by the front desk staff. Not worth the money or the time they kept me waiting. (almost an hour) Would NOT reccomend this place to anyone.

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While Appearance Salon & Day Spa would like to bill itself as a pampering oasis, is is more like a very expensive trip to misery. Instead of experiencing comfort and pampering, I was more stressed out by the stylists trying to turn my hair into some trendy style that I could never maintain. In my experience, the stylist owner did not listen to me, my lifestyle, or my wishes. Instead, he got me in and out as quickly as possible and while I was there seemed to be experimenting on my hair. I also felt like I had to listen to him complain about his life, his business, and his employees. Not pampering in the LEAST.

PROS:
CONS: Overpriced and lack of customer-oriented service

2
★★☆☆☆

While Appearance Salon & Day Spa would like to bill itself as a pampering oasis, is is more like a very expensive trip to misery. Instead of experiencing comfort and pampering, I was more stressed out by the stylists trying to turn my hair into some trendy style that I could never maintain. In my experience, the stylist owner did not listen to me, my lifestyle, or my wishes. Instead, he got me in and out as quickly as possible and while I was there seemed to be experimenting on my hair. I also felt like I had to listen to him complain about his life, his business, and his employees. Not pampering in the LEAST.

PROS:
CONS: Overpriced and lack of customer-oriented service

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1 out of 1 people found this review helpful.

 

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