New China Buffet

★★★★☆
40.5681 -74.112
Map and Directions to New China Buffet

718-987-3388

2620 Hylan Blvd

Staten Island, NY

10306

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About New China Buffet

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Food

Food
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China New Star Restaurant

1640 Forest Ave Staten Island, NY

3.8 5
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Reviews 1 - 5 of 5.
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Let me just start off by saying that up until tonight, we have been going to this buffet for over 3 years. We usually go at least once a month and have never had a problem or complaint until now. It seems that they are now lowering their standards and quality of service and passive of their staff's behavior towards customers. We started noticing that the food quality hasn't been the same lately with a couple of the usual dishes they serve. We thought, they must have a new chef or the cook is having an off day... but tonight topped it all off and we will never return again! Bottom line, they are now skimming on the dishes and amount of food being refilled on rotation. The main item would be the crab legs. Ppl go to treat themselves since it is a "buffet"... but tonight the little twirp of a woman that refills the dishes felt extremely empowered tonight when she noticed that some of us waited in line very patiently for a second helping of legs, since they only brought out about 8 legs 30 mins before for a group of 4 ppl in line... Some of us went back and she actually made us wait 20 mins at the buffet to only return with a new batch, grabbing the tongs out of my hand and jabbing "NO!" and started serving us in line as if it was a soup kitchen and not paying customers!!! She gave each of us a total of 3 legs (not halves of the crab, but THREE legs) and tried to brush us off! When I explained to her in Chinese that I was getting some for my husband and myself, she told us "no, you had some before..." IS THIS NOT A BUFFET?!? This went on back and forth between me and other customers with this staff person. I told her that this was rediculous and asked if this was a new setup. With a nasty attitude as if I wasn't a paying customer, she said to "go talk to the manager, he told me to do this!" Ok, so after I went to my table, cooled off and tried to enjoy the rest of my dinner, I finally couldn't take the stares from her and some of the other staff gabbing about what happened. We asked for the check and I went to speak to the mgr or in reality, the mgr's wife because the mgr was too weasel to deal with an irate customer. I approached her and it seems that she had already heard a version of the story. She explained that there wasn't a new "policy" or limitation to the crab legs but did say "well... my husband says..." so I guess her husband told staff to limit by serving what they saw fit at the time for the amount of ppl waiting vs bringing out what is acceptable to the amount of ppl waiting in line and already there seated at the place (during the dinner rush hour no less!). She also noted that this woman has a habit of having an attitude (how should that be my problem as a paying customer???). Told her the woman's behavior and attitude toward a customer in that way was totally unacceptable, should be addressed and should never happen again since she is in a position where she will come in contact with customers all the time. The mgr's wife was kind of lost for words and just said "sorry" and continued to make her soup... I told her she just lost some loyal customers and that I would pass the word to others about their lack of customer svc and new tactics to saving money at our expense as customers.

1
★☆☆☆☆

Let me just start off by saying that up until tonight, we have been going to this buffet for over 3 years. We usually go at least once a month and have never had a problem or complaint until now. It seems that they are now lowering their standards and quality of service and passive of their staff's behavior towards customers. We started noticing that the food quality hasn't been the same lately with a couple of the usual dishes they serve. We thought, they must have a new chef or the cook is having an off day... but tonight topped it all off and we will never return again! Bottom line, they are now skimming on the dishes and amount of food being refilled on rotation. The main item would be the crab legs. Ppl go to treat themselves since it is a "buffet"... but tonight the little twirp of a woman that refills the dishes felt extremely empowered tonight when she noticed that some of us waited in line very patiently for a second helping of legs, since they only brought out about 8 legs 30 mins before for a group of 4 ppl in line... Some of us went back and she actually made us wait 20 mins at the buffet to only return with a new batch, grabbing the tongs out of my hand and jabbing "NO!" and started serving us in line as if it was a soup kitchen and not paying customers!!! She gave each of us a total of 3 legs (not halves of the crab, but THREE legs) and tried to brush us off! When I explained to her in Chinese that I was getting some for my husband and myself, she told us "no, you had some before..." IS THIS NOT A BUFFET?!? This went on back and forth between me and other customers with this staff person. I told her that this was rediculous and asked if this was a new setup. With a nasty attitude as if I wasn't a paying customer, she said to "go talk to the manager, he told me to do this!" Ok, so after I went to my table, cooled off and tried to enjoy the rest of my dinner, I finally couldn't take the stares from her and some of the other staff gabbing about what happened. We asked for the check and I went to speak to the mgr or in reality, the mgr's wife because the mgr was too weasel to deal with an irate customer. I approached her and it seems that she had already heard a version of the story. She explained that there wasn't a new "policy" or limitation to the crab legs but did say "well... my husband says..." so I guess her husband told staff to limit by serving what they saw fit at the time for the amount of ppl waiting vs bringing out what is acceptable to the amount of ppl waiting in line and already there seated at the place (during the dinner rush hour no less!). She also noted that this woman has a habit of having an attitude (how should that be my problem as a paying customer???). Told her the woman's behavior and attitude toward a customer in that way was totally unacceptable, should be addressed and should never happen again since she is in a position where she will come in contact with customers all the time. The mgr's wife was kind of lost for words and just said "sorry" and continued to make her soup... I told her she just lost some loyal customers and that I would pass the word to others about their lack of customer svc and new tactics to saving money at our expense as customers.

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It seems like they mastered the kitchen with the authentic foods and made it into a no frills all you can eat place that people cannot stop going. We leave with our bellies aching. Whenever, I crave a particular Chinese dish and don't want to hire a babysitter, we go there and let our child make her own ice cream on a cone from the machine with sprinkles too. We enjoy many of their large selections, plus a whole lot more. Raw oyster, clam, shrimp bar, sushi, etc. Peking duck, Roasted Brisket, Ham, spinach puffs, pizzas. Stuffed scallops, clams, Alaskan crab legs, fillet of flounder, BBQ ribs, baked parmesan eggplant w/roccota cheese, cold anti-pastas, fresh fruits that you don't have to bother going to the supermarket. The list goes on and if you don't mind the crowd and decor, you will enjoy it and stop your cravings sometimes. Drinks included. Taxes and gratuities is a must, the servers are fast emptying your plates so you could have more room and get more foods. They don't care if you don't finish them either like King Buffet does (they are stupid like that).

4
★★★★☆

It seems like they mastered the kitchen with the authentic foods and made it into a no frills all you can eat place that people cannot stop going. We leave with our bellies aching. Whenever, I crave a particular Chinese dish and don't want to hire a babysitter, we go there and let our child make her own ice cream on a cone from the machine with sprinkles too. We enjoy many of their large selections, plus a whole lot more. Raw oyster, clam, shrimp bar, sushi, etc. Peking duck, Roasted Brisket, Ham, spinach puffs, pizzas. Stuffed scallops, clams, Alaskan crab legs, fillet of flounder, BBQ ribs, baked parmesan eggplant w/roccota cheese, cold anti-pastas, fresh fruits that you don't have to bother going to the supermarket. The list goes on and if you don't mind the crowd and decor, you will enjoy it and stop your cravings sometimes. Drinks included. Taxes and gratuities is a must, the servers are fast emptying your plates so you could have more room and get more foods. They don't care if you don't finish them either like King Buffet does (they are stupid like that).

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I'm not too crazy about buffets in general but this one is very good. They serve a wide variety of chinese food items, seafood, a huge salad bar and american food which are all very good quality. The food is always hot as the place is always busy (but never a wait), appears to be very clean and the price is just right. Nice selection of desserts too - different cakes, cookies, fresh fruit, pudding & ice cream. Bus waiters are very attentive of cleaning your empty plates & filling up your drinks. They also offer a take out option (pay by the pound), but we've never used that one as we've always ate there. We keep going back and it seems like everyone else does too since it's always busy.

4
★★★★☆

I'm not too crazy about buffets in general but this one is very good. They serve a wide variety of chinese food items, seafood, a huge salad bar and american food which are all very good quality. The food is always hot as the place is always busy (but never a wait), appears to be very clean and the price is just right. Nice selection of desserts too - different cakes, cookies, fresh fruit, pudding & ice cream. Bus waiters are very attentive of cleaning your empty plates & filling up your drinks. They also offer a take out option (pay by the pound), but we've never used that one as we've always ate there. We keep going back and it seems like everyone else does too since it's always busy.

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When it comes to buffets I am usually skeptical because the food is generally not that great in quality. This chinese buffet, however, left me pleasantly suprised. They have good service and a good variety of dishes to choose from. I approve.

4
★★★★☆

When it comes to buffets I am usually skeptical because the food is generally not that great in quality. This chinese buffet, however, left me pleasantly suprised. They have good service and a good variety of dishes to choose from. I approve.

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Latest reviews from Citysearch.

.

Went there last night about an hour before they closed, food was cold, we were asked if we wanted Ice cream 5 minutes after we sat down. Manager did not even speak english. Lost a customer !!!

6
★★★★★

Went there last night about an hour before they closed, food was cold, we were asked if we wanted Ice cream 5 minutes after we sat down. Manager did not even speak english. Lost a customer !!!

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