Basil Ford

★☆☆☆☆
Come see why we're just what you're looking for!
  • 1540 Walden Avenue

    Buffalo, NY 14225-4997

    Map & Directions
  • 716-893-1000

Automotive

Automotive
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This was my first "solo" experience with a dealer. I let them talk me into their "best" extended warranty sold at "employee pricing" for my two year old used van. I figured it would not be a bad idea to pay for the warranty - it was such a good one according to them, after all. and would protect me from expensive repairs. We had used Basil in the past for a used vehicle purchase and were so impressed, especially with all that was covered by the warranty we bought then, that until this purchase I always contacted Basil first when purchasing a car. Not anymore. This warranty covers nothing that actually happens to the car (pitted rotors, understandable, but $700 to replace; leaking power steering box, not understandable, $826) Lucky I bought that warranty! Since the steering box was replaced the steering wheel tilts to the right when I'm driving straight. Still waiting for a return phone call from the service manager about that. The manager also sounded annoyed with me when I wanted to check for myself whether something was covered by the warranty. Oh! And I was told the van needed upper ball joints, but since those also were not covered by the warranty (surprise!) I decided not to have it done. Miraculously, when I brought it in several months later for what turned out to be a power steering box, the upper ball joints were fine. Guess they got better on their own. And the service manager was annoyed with me when I double-checked with the warranty company about whether the ball joints were covered. Sorry, didn't mean to be such a nuisance. I will never buy a car from Basil Ford again. Minus two stars.

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★☆☆☆☆

This was my first "solo" experience with a dealer. I let them talk me into their "best" extended warranty sold at "employee pricing" for my two year old used van. I figured it would not be a bad idea to pay for the warranty - it was such a good one according to them, after all. and would protect me from expensive repairs. We had used Basil in the past for a used vehicle purchase and were so impressed, especially with all that was covered by the warranty we bought then, that until this purchase I always contacted Basil first when purchasing a car. Not anymore. This warranty covers nothing that actually happens to the car (pitted rotors, understandable, but $700 to replace; leaking power steering box, not understandable, $826) Lucky I bought that warranty! Since the steering box was replaced the steering wheel tilts to the right when I'm driving straight. Still waiting for a return phone call from the service manager about that. The manager also sounded annoyed with me when I wanted to check for myself whether something was covered by the warranty. Oh! And I was told the van needed upper ball joints, but since those also were not covered by the warranty (surprise!) I decided not to have it done. Miraculously, when I brought it in several months later for what turned out to be a power steering box, the upper ball joints were fine. Guess they got better on their own. And the service manager was annoyed with me when I double-checked with the warranty company about whether the ball joints were covered. Sorry, didn't mean to be such a nuisance. I will never buy a car from Basil Ford again. Minus two stars.

Cons: dismal post-purchase service

Message from Basil Ford

We here at Basil Ford, have been satisfying the automotive needs of our customers for over 25 years.



And, we know from experiance that unless we treat you the way you want to be treated, find a car you would love to drive, make it easy to get the information you really need, and fit the car comfortably into your budget, we will not earn your business, and this we know for certain.



We also know, in today's competitive marketplace, we need to do much more, than give you a great car, at a... (read more)Mission:Our mission is to deliver outstanding customer service today building loyal customers for tomorrow.Products:Full Service Dealership featuring, Automotive sales Both new and used, Service department, Commercial Truck Department for both sales and service, Collision Department, Detail Department and Parts Department.

 

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