Manfredi Auto Group

★☆☆☆☆

About Manfredi Auto Group

Categories
  • New Car Dealers
  • Used Car Dealers
  • Auto Leasing

Automotive

Automotive
More choices in Staten Island:
Resultset_next

Cheap Car Rental Brooklyn NY

2890 Shell Road Brooklyn, NY

Resultset_next

Lease 4 Less Auto Group LLC

900 Hylan Blvd Staten Island, NY

1.0 1
Hi! Sign in to let us know how Manfredi Auto Group was?
Write a Review
.

I'm so sorry I didn't check the reviews before I went to this horrible place.

The A/C stopped working in my 12 year old Jeep. My regular mechanic couldn't figure out what the problem was, and suggested I go to a Jeep dealer who might be able to figure it out.

Without checking any reviews or getting any referrals, I went to Manfredi. The staff acts like they are doing you a favor by letting you pay them a lot of money to NOT fix your car. Terrible customer service - they rush you in to a service rep who doesn't even bother to make eye contact. They'll tell you they are going to call you with an estimate. Don't expect to hear from them - you have to chase them down,and then they act like you are a nuisance for bothering them. They replaced the accumulator for $700 - and the a/c worked for four hours. I returned the car to them on Monday, and it took them 5 days to figure out the problem was a leak in the evaporator - which they conveniently blamed on my original mechanic. They said they would fix it - but it would be at least four hours labor (@ $99 p/h) plus parts. Rather than put any more money into the old car, I told them I would pass on it. I now have a new accumulator that I didn't need and the a/c is still not working. No one could explain why the evaporator leak didn't show up in their original diagnostic.

I thought about fighting to get the $700 back, but realized I would get nowhere. I had planned to buy a new Jeep in the fall, anyway - the old one will go to my nephew. But I will never deal with Manfredi again. They can keep the $700. I'll give my $25000+ to another Jeep dealer.

I wish there was a way to give 0 stars.

1
★☆☆☆☆

I'm so sorry I didn't check the reviews before I went to this horrible place.

The A/C stopped working in my 12 year old Jeep. My regular mechanic couldn't figure out what the problem was, and suggested I go to a Jeep dealer who might be able to figure it out.

Without checking any reviews or getting any referrals, I went to Manfredi. The staff acts like they are doing you a favor by letting you pay them a lot of money to NOT fix your car. Terrible customer service - they rush you in to a service rep who doesn't even bother to make eye contact. They'll tell you they are going to call you with an estimate. Don't expect to hear from them - you have to chase them down,and then they act like you are a nuisance for bothering them. They replaced the accumulator for $700 - and the a/c worked for four hours. I returned the car to them on Monday, and it took them 5 days to figure out the problem was a leak in the evaporator - which they conveniently blamed on my original mechanic. They said they would fix it - but it would be at least four hours labor (@ $99 p/h) plus parts. Rather than put any more money into the old car, I told them I would pass on it. I now have a new accumulator that I didn't need and the a/c is still not working. No one could explain why the evaporator leak didn't show up in their original diagnostic.

I thought about fighting to get the $700 back, but realized I would get nowhere. I had planned to buy a new Jeep in the fall, anyway - the old one will go to my nephew. But I will never deal with Manfredi again. They can keep the $700. I'll give my $25000+ to another Jeep dealer.

I wish there was a way to give 0 stars.

Was this review helpful to you?
Ratings_icons Ratings_icons

 

Wait, you're the expert.

If you've been to or used Manfredi Auto Group, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review