Mystic Granite And Marble

★★★☆☆
Kitchen Planning & Remodeling Service

Unclassified

Unclassified
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Do not use this company. They took a marble tabletop saying they would fit it in. I am a decorator and planned for them to have it for five weeks. At three weeks they had not touched it. The wife who took the piece in, never told anybody about it and when I called they had no idea. When I called a week later, the fourth week, the owner Silvio still had no idea who I was or what the piece was. At one month they had not looked at it. The wife never called me. At the fifth week, I went over and the owner said he would polish the stone that Sat or the following Monday. I made it clear that I was now up against a schedule. By that following Friday, they had done nothing. When I finally expressed my displeasure, the owner cursed me repeatedly and told me to take the stone away. That he was going to do me a favor but I could _uck myself. He repeatedly cursed me and his wife stood there and said it was my fault that I had made him mad. No apologies for holding a piece for a month without even looking at it, no attempt to appreciate that this was for a job. They are rude, unprofessional and I am so glad I got the stone out of there. I am sure they would have ruined it. Unless you want to beg and coddle his dispicable misogynist ego, stay away from Mystic Granite.

1
★☆☆☆☆

Do not use this company. They took a marble tabletop saying they would fit it in. I am a decorator and planned for them to have it for five weeks. At three weeks they had not touched it. The wife who took the piece in, never told anybody about it and when I called they had no idea. When I called a week later, the fourth week, the owner Silvio still had no idea who I was or what the piece was. At one month they had not looked at it. The wife never called me. At the fifth week, I went over and the owner said he would polish the stone that Sat or the following Monday. I made it clear that I was now up against a schedule. By that following Friday, they had done nothing. When I finally expressed my displeasure, the owner cursed me repeatedly and told me to take the stone away. That he was going to do me a favor but I could _uck myself. He repeatedly cursed me and his wife stood there and said it was my fault that I had made him mad. No apologies for holding a piece for a month without even looking at it, no attempt to appreciate that this was for a job. They are rude, unprofessional and I am so glad I got the stone out of there. I am sure they would have ruined it. Unless you want to beg and coddle his dispicable misogynist ego, stay away from Mystic Granite.

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These people are exactly why people fear getting involved with contractors. you call them multiple times with no response. I had to almost beg for them to come fix my granite counter top (which they did not install thankfully) I finally got them to come for an estimate (their office is on the same street as my location )they said "sure we can do it " I spent over a week getting them to give me a date when they can come. They walk in look at it and leave I call them and they say they are on other jobs and don't want to do my job anymore.
Now I cant vouch for their work since they never bothered to do anything but why deal with a company that you have to almost beg them to do something to just get thrown aside.
If their customer service sucks that bad before they do the job imagine what happens when they get your money.
I research a lot and do a lot of reviews I also do a lot of home remodeling and the reason why I almost begged them to do this is
They are in my town so i wanted to support my town and its small business.
Am I upset absolutely but that doesn't change the fact that they have what I would call poor at best customer service.
Could it have been worse absolutely, they could have actually taken my money and done crap work or extended their poor customer service to a paying customer not just a potential one.
Don't be that paying customer .

1
★☆☆☆☆

These people are exactly why people fear getting involved with contractors. you call them multiple times with no response. I had to almost beg for them to come fix my granite counter top (which they did not install thankfully) I finally got them to come for an estimate (their office is on the same street as my location )they said "sure we can do it " I spent over a week getting them to give me a date when they can come. They walk in look at it and leave I call them and they say they are on other jobs and don't want to do my job anymore.
Now I cant vouch for their work since they never bothered to do anything but why deal with a company that you have to almost beg them to do something to just get thrown aside.
If their customer service sucks that bad before they do the job imagine what happens when they get your money.
I research a lot and do a lot of reviews I also do a lot of home remodeling and the reason why I almost begged them to do this is
They are in my town so i wanted to support my town and its small business.
Am I upset absolutely but that doesn't change the fact that they have what I would call poor at best customer service.
Could it have been worse absolutely, they could have actually taken my money and done crap work or extended their poor customer service to a paying customer not just a potential one.
Don't be that paying customer .

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Mystic Granite one of the best installers in the area for sure and his Granite selection is wonderful, they have something for everyone.
Their tile and marble selection for both kitchen and bath is also very nice and quality items.

5
★★★★★

Mystic Granite one of the best installers in the area for sure and his Granite selection is wonderful, they have something for everyone.
Their tile and marble selection for both kitchen and bath is also very nice and quality items.

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What fabulous workmanship. Mr. Runko is truly an artist when it comes to granite work. I have seen 3 homes where he has installed granite kitchen counter tops and one is more beautiful than the next. The operation is small thus affording a very personalized service.

5
★★★★★

What fabulous workmanship. Mr. Runko is truly an artist when it comes to granite work. I have seen 3 homes where he has installed granite kitchen counter tops and one is more beautiful than the next. The operation is small thus affording a very personalized service.

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