AT&T Store

★☆☆☆☆
AT&T, serving over 81 million wireless customers
  • 31 E 17th St

    New York, NY 10003

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I went in with the simple task of asking about getting a monthly plan because i had already been mislead and miss sold by a representative at a previous store.

The staff were insulting, rude and deceptive. I was made to feel stupid for asking questions the rep thought were obvious about how phone companies operate in the states. (i'm from the UK) The representative was also stand offish when i questioned how the phone company operated as i thought it seemed odd. coming from europe where companies don't abuse their power so much charging for incoming and outgoing calls or texts was abolished some 10 years plus ago.

I left the store with my blood boiling and swear to never use at&t and will tell further friends and family to not use them.

worst customer service i have ever experienced

1
★☆☆☆☆

I went in with the simple task of asking about getting a monthly plan because i had already been mislead and miss sold by a representative at a previous store.

The staff were insulting, rude and deceptive. I was made to feel stupid for asking questions the rep thought were obvious about how phone companies operate in the states. (i'm from the UK) The representative was also stand offish when i questioned how the phone company operated as i thought it seemed odd. coming from europe where companies don't abuse their power so much charging for incoming and outgoing calls or texts was abolished some 10 years plus ago.

I left the store with my blood boiling and swear to never use at&t and will tell further friends and family to not use them.

worst customer service i have ever experienced

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My girlfriend and I went in to inquire about switching to AT&T and getting iPhones. (We had heard that it could be easier to get set up with service if we went to an At&T store rather than going to a Mac store.) We were informed that they had no iPhones in stock and that we could put in order and have them in two to four weeks. We clarified that we were interested in getting 3G Ss, not iPhone 4s. We were told that not only did their store not have any iPhones of any kind in stock, but that no one in the city did either. My girlfriend asked (incredulously), ""Not even the Mac stores?"" We were told unequivocally that no one, not even the Mac stores, had iPhones in stock. \n\nWe said OK, went outside, called the Mac store on 14th Street, and were informed (unsurprisingly) that they had plenty of iPhones in stock.\n\nSo, not only did this store not have the product we wanted, they also blatantly misinformed us about its availability elsewhere without being asked. So save your time and go straight to the Mac store if you want an iPhone.

0
★☆☆☆☆

My girlfriend and I went in to inquire about switching to AT&T and getting iPhones. (We had heard that it could be easier to get set up with service if we went to an At&T store rather than going to a Mac store.) We were informed that they had no iPhones in stock and that we could put in order and have them in two to four weeks. We clarified that we were interested in getting 3G Ss, not iPhone 4s. We were told that not only did their store not have any iPhones of any kind in stock, but that no one in the city did either. My girlfriend asked (incredulously), ""Not even the Mac stores?"" We were told unequivocally that no one, not even the Mac stores, had iPhones in stock. \n\nWe said OK, went outside, called the Mac store on 14th Street, and were informed (unsurprisingly) that they had plenty of iPhones in stock.\n\nSo, not only did this store not have the product we wanted, they also blatantly misinformed us about its availability elsewhere without being asked. So save your time and go straight to the Mac store if you want an iPhone.

 

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