Syracuse Pool & Patio

★★★★☆
  • 7785 Frontage Road

    Cicero, NY 13039

    Map & Directions
  • 315-699-5211

About Syracuse Pool & Patio

Categories
  • Pool Equipment
  • Swimming Pools
  • Swimming Pool Contractors
  • Hot Tubs & Spas
  • Billiard Table Manufacturers
Details
  • Propane
  • Wicker Furniture
  • Pool Equipment
  • Pool Service
  • Awnings
Hours
M-F 10am-6pm, Sa 10am-4pm, Su Closed
Special Offer
Call Us Today!
Emails
  • syrpool@aol.com
Keywords
  • Syracuse Pool & Patio Syracuse NY
  • Syracuse NY Swimming Pools
  • Hot Tubs
  • Pool Liners
  • In Ground Pools
  • Above Ground Pools
  • Outdoor Furniture
  • Patio Furniture
  • Billiards
  • Pools
Products
  • Swimming Pools
Services
  • In Ground Pools
  • Above Ground Pools
  • Pool Liners
  • Billiards
  • Outdoor Furniture
  • Hot Tubs

Shopping

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More choices in Cicero:
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Cannon Pools

5210 W Taft Rd North Syracuse, NY

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Tarson Pools & Spas

6071 E Taft Rd Syracuse, IN

3.5455 11
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Bought a winter cover on Sat--it was short so I needed to return it for a longer cover (forgot about the stairs--only buy covers every 5 yrs) Went Monday to exchange it for bigger cover. The guy was rude and said no return because when we

3
★★★★★

Bought a winter cover on Sat--it was short so I needed to return it for a longer cover (forgot about the stairs--only buy covers every 5 yrs) Went Monday to exchange it for bigger cover. The guy was rude and said no return because when we

.

Recently I had a good experience with this store. I have an older above ground pool which is starting to show its age and break. After a couple orders that were not filled properly by the pool manufacturer, Garrett was genuinely fustrated. He climbed up into his storage shelves to find fitting pieces. He gave me parts to borrow to see if they fit my pool. Overall, considering the unavailability of the parts I needed from the manufacturer, I don't think the situation could have worked out better.

4
★★★★☆

Recently I had a good experience with this store. I have an older above ground pool which is starting to show its age and break. After a couple orders that were not filled properly by the pool manufacturer, Garrett was genuinely fustrated. He climbed up into his storage shelves to find fitting pieces. He gave me parts to borrow to see if they fit my pool. Overall, considering the unavailability of the parts I needed from the manufacturer, I don't think the situation could have worked out better.

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.

Customer service is horrible at the Cicero location. But they will keep getting business by my family and everyone else because the location is great and convenient to several neighborhoods. You will wait, the employeess will not be friendly or knowledgeable and you might leave angry. But it will still take less of your time than going to the next closest place.

2
★★☆☆☆

Customer service is horrible at the Cicero location. But they will keep getting business by my family and everyone else because the location is great and convenient to several neighborhoods. You will wait, the employeess will not be friendly or knowledgeable and you might leave angry. But it will still take less of your time than going to the next closest place.

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.

I hired this company to open a pool last year. I called them 3 times in one week and left a message to book an appointment. No return phone calls. Avoid this company at all cost.

0
★☆☆☆☆

I hired this company to open a pool last year. I called them 3 times in one week and left a message to book an appointment. No return phone calls. Avoid this company at all cost.

Pros: Absolutely none

Cons: Poor communication and no follow up

.

The excavation contractor they hired backed into our fence. The damage was minor but we asked that they "sure up" the fence by installing a metal sleeve at the ground level. At first they argued and denied the claim. Then, finally the owner admitted fault and agreed to fix it - however, it's been a year and they have yet to do anything!!!

0
★☆☆☆☆

The excavation contractor they hired backed into our fence. The damage was minor but we asked that they "sure up" the fence by installing a metal sleeve at the ground level. At first they argued and denied the claim. Then, finally the owner admitted fault and agreed to fix it - however, it's been a year and they have yet to do anything!!!

Cons: I would give them less than 1 star if I could!

.

Very Poor. Owners fail to take responsibilty for their error and become confrontational and nasty when confronted. Their error cost me work time, fee paid for estimate and certified check fees. When I confronted Garrett Quackenbush in the store he became very confrontational and threatening. He also said he would send us a check for the $50.00 estimators fee. This has been almost 2 months and still no check I filed a complaint with the Better Bus Bureau and now he is trying to mislead and threaten them with legal action. An unbelievely POOR businessman with no customer relations skills or ability to maintain his temper. What he fails to understand in the long run is that by word of mouth to anyone I can relate my experience to Syracuse Pool and Patio will lose a lot more business than $50.00.

0
★☆☆☆☆

Very Poor. Owners fail to take responsibilty for their error and become confrontational and nasty when confronted. Their error cost me work time, fee paid for estimate and certified check fees. When I confronted Garrett Quackenbush in the store he became very confrontational and threatening. He also said he would send us a check for the $50.00 estimators fee. This has been almost 2 months and still no check I filed a complaint with the Better Bus Bureau and now he is trying to mislead and threaten them with legal action. An unbelievely POOR businessman with no customer relations skills or ability to maintain his temper. What he fails to understand in the long run is that by word of mouth to anyone I can relate my experience to Syracuse Pool and Patio will lose a lot more business than $50.00.

Cons: Confrontational Co-Owner with Anger Management Issue

.

In past experience, I have found that Syracuse Pool & Patio has been very attentive and accurate in their assistance. I have had my pool for just over 10 years, and they have been great about giving me deals and making sure we're taken care of. Our pool was put in from another local company, and my husband and I were very unsatisfied with them. They were not helpful with providing any deals or knowledgable about anything pool related. As far as Syracuse Pool & Patio goes, I know when we considered moving and discussed buying a pool for our new home, they made it VERY clear that their installer is a SEPARATE entity that works alongside them. As far as arranging details, when we began planning our new pool we made sure to stay in contact with both Syracuse Pool AND the installer and had absolutely no problems with keeping on top of times and details. I would definitely recommend Syracuse Pool & Patio for anything pool related especially over some of the other local pool companies around.

5
★★★★★

In past experience, I have found that Syracuse Pool & Patio has been very attentive and accurate in their assistance. I have had my pool for just over 10 years, and they have been great about giving me deals and making sure we're taken care of. Our pool was put in from another local company, and my husband and I were very unsatisfied with them. They were not helpful with providing any deals or knowledgable about anything pool related. As far as Syracuse Pool & Patio goes, I know when we considered moving and discussed buying a pool for our new home, they made it VERY clear that their installer is a SEPARATE entity that works alongside them. As far as arranging details, when we began planning our new pool we made sure to stay in contact with both Syracuse Pool AND the installer and had absolutely no problems with keeping on top of times and details. I would definitely recommend Syracuse Pool & Patio for anything pool related especially over some of the other local pool companies around.

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.

Syracuse Pools is one of those home-town, rare businesses that appreciate and care for their customers over the long haul. We bought our pool from a sales person at the Syracuse Home Show in 1996, and had absolutely no problems (24' round). After many broken earth filter tops, (they aren't designed to be removed easily by the buyer, and tend to shatter) replaced for free, we had damage to one of the pool's steel panels, and Garrett and team at the Cicero store immediately gave us an estimate for removal or replacement costs for our claim. We ended up selling the house almost a year after getting the estimate, but they honored it at the same amount nonetheless. During our last season with this pool, our pump short circuited and 'fried' because of all the built up cottonwood, dust and debris over the eleven years we owned it. I took it in and the staff replaced the switch housing and switch interface at no cost, even though the toggle switch on the old one was broken off many years before. Just a great team!

5
★★★★★

Syracuse Pools is one of those home-town, rare businesses that appreciate and care for their customers over the long haul. We bought our pool from a sales person at the Syracuse Home Show in 1996, and had absolutely no problems (24' round). After many broken earth filter tops, (they aren't designed to be removed easily by the buyer, and tend to shatter) replaced for free, we had damage to one of the pool's steel panels, and Garrett and team at the Cicero store immediately gave us an estimate for removal or replacement costs for our claim. We ended up selling the house almost a year after getting the estimate, but they honored it at the same amount nonetheless. During our last season with this pool, our pump short circuited and 'fried' because of all the built up cottonwood, dust and debris over the eleven years we owned it. I took it in and the staff replaced the switch housing and switch interface at no cost, even though the toggle switch on the old one was broken off many years before. Just a great team!

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1 out of 1 people found this review helpful.

.

I have bought MANY items from Syracuse pool and Patio, above ground pool, now an inground pool, pool table, hot tub, patio furniture etc. What people don't understand is the weather constraints ALL pool companies are under and the unfortuate cost of repairs for these luxury items. We all want it done right away at no cost, keep dreaming. Pool companies try to fit everything in to a short season, trying to keep everyone happy is next to impossible. It is the same as trying to find a contractor to do home construction, I believe the latest statistics say there are only 10% good ones out there. My advise is to be patient, do your own follow up and understand weather is there worse enemy. Confront it as a business transaction you will find them to much fairer than most and will respond to your needs.

4
★★★★☆

I have bought MANY items from Syracuse pool and Patio, above ground pool, now an inground pool, pool table, hot tub, patio furniture etc. What people don't understand is the weather constraints ALL pool companies are under and the unfortuate cost of repairs for these luxury items. We all want it done right away at no cost, keep dreaming. Pool companies try to fit everything in to a short season, trying to keep everyone happy is next to impossible. It is the same as trying to find a contractor to do home construction, I believe the latest statistics say there are only 10% good ones out there. My advise is to be patient, do your own follow up and understand weather is there worse enemy. Confront it as a business transaction you will find them to much fairer than most and will respond to your needs.

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.

Had a problem with my 3 year old pool purchased from someone else. These guys came right out to take care of my pool pump,(clogged propeller) . Very nice crew that was sent and very helpful.

2
★★★★★

Had a problem with my 3 year old pool purchased from someone else. These guys came right out to take care of my pool pump,(clogged propeller) . Very nice crew that was sent and very helpful.

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i purchased a 24' pool in may of this year.The pool was installed when they said it would be.(my 2nd pool),didnt happen that way on my first pool from another company. These guys came referred and did a great job,start to finish.We love our pool and have had the weather to use it!! We even got them to throw in a light at no charge.We would certainly recommend these guys to anyone who wants a pool.

5
★★★★★

i purchased a 24' pool in may of this year.The pool was installed when they said it would be.(my 2nd pool),didnt happen that way on my first pool from another company. These guys came referred and did a great job,start to finish.We love our pool and have had the weather to use it!! We even got them to throw in a light at no charge.We would certainly recommend these guys to anyone who wants a pool.

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Message from Syracuse Pool & Patio

Syracuse Pool & Patio offers pool installation and pool maintenance to the Syracuse, New York area. Whether you desire an above ground pool or an in ground pool we have you covered. Need repairs to your existing pool? We do that too! Contact us today to learn more about our pool maintenance or inquire about our patio furniture.

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