New Tours

★★★★☆
Travel Agency
  • 320 Brighton Beach Ave

    Brooklyn, NY 11235

    Map & Directions
  • 718-934-7644

About New Tours

Categories
Hours
Mon. - Fri. 10am - 7pm; Sat. 10am - 5pm; Sun. 10am - 4pm

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.

I live in Israel. My girlfriend and I took the New York and Boston tours with New Tours while in America recently and it was a wonderful experience.\r
\r
We had seen some attractions in New York, but this tour allowed us to see the entire

3
★★★★★

I live in Israel. My girlfriend and I took the New York and Boston tours with New Tours while in America recently and it was a wonderful experience.\r
\r
We had seen some attractions in New York, but this tour allowed us to see the entire

.

Honest to goodness great experience, we called this company and sure glad we did. We took a European Vacation with our family to Paris & London. Our tour was amazing from the start to finish. \r
\r
Our agent Deliya was so helpful and

3
★★★★★

Honest to goodness great experience, we called this company and sure glad we did. We took a European Vacation with our family to Paris & London. Our tour was amazing from the start to finish. \r
\r
Our agent Deliya was so helpful and

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I've traveled with New Tours for almost 10 years! New Tours is the hidden gem for any traveler. I like New Tours for their professional and friendly customer service (special thanks to Ada and Diana), attention to client's preferences,

3
★★★★★

I've traveled with New Tours for almost 10 years! New Tours is the hidden gem for any traveler. I like New Tours for their professional and friendly customer service (special thanks to Ada and Diana), attention to client's preferences,

.

Wow! Thats all I can say about the Boston Tour that my friends and I took on November 15, 2014. Our guide was Lev. He was very knowledgeable about the history of Boston as well as current events and the architecture of the city. His

3
★★★★★

Wow! Thats all I can say about the Boston Tour that my friends and I took on November 15, 2014. Our guide was Lev. He was very knowledgeable about the history of Boston as well as current events and the architecture of the city. His

.

New Tours did a great job. Everyone was very nice and took care of us. The New York tour was well-designed, very informative, professional and a lot of fun for us and the kids. This is a FANTASTIC way to see the whole city, especially for

3
★★★★★

New Tours did a great job. Everyone was very nice and took care of us. The New York tour was well-designed, very informative, professional and a lot of fun for us and the kids. This is a FANTASTIC way to see the whole city, especially for

.

Absolutely unprofessional !!!!!!! RUDE\r
all I can say I feel so sorry I did not read the review before. The owner of this agency do not worried about reviews, because most of her customers (unfortunately including my parents ) still

3
★★★★★

Absolutely unprofessional !!!!!!! RUDE\r
all I can say I feel so sorry I did not read the review before. The owner of this agency do not worried about reviews, because most of her customers (unfortunately including my parents ) still

.

Stay from this agency!!!! They are Crooks and liers!!!!! My Mom purchased a 7-day tour from them for cash. Several days later they called and said that there is not enough people for a 7-day tour so therefore they re changing her tour

3
★★★★★

Stay from this agency!!!! They are Crooks and liers!!!!! My Mom purchased a 7-day tour from them for cash. Several days later they called and said that there is not enough people for a 7-day tour so therefore they re changing her tour

.

Boris (aprox.60 years old, white short hair, belly fat) is the worst guide in New Tours. He does not give you professional important and memorable information about the cities. He is lazy, he likes restaurants and eats there free because

3
★★★★★

Boris (aprox.60 years old, white short hair, belly fat) is the worst guide in New Tours. He does not give you professional important and memorable information about the cities. He is lazy, he likes restaurants and eats there free because

.

NO NO NO DO NOT WASTE YOUR MONEY.\r
They will book your trip and take your money after that they are done. They wash there hands of you. If any issues arise they want YOU to call overseas offices and take care of problems. Better book

3
★★★★★

NO NO NO DO NOT WASTE YOUR MONEY.\r
They will book your trip and take your money after that they are done. They wash there hands of you. If any issues arise they want YOU to call overseas offices and take care of problems. Better book

.

3 Day trip to Niagara Falls with New-Tours travel agency was terrible. Instead of promised bus with comfortable seats, toilet and other conditions, agency provided 15 seats van. Distance from NYC to Niagara Falls is 400 miles, but it took 13 hours to rich that destination. Tour had pour organization and scheduling. Trip was unsafe. Administration completely failed their responsibilities and got lost when hurricane Sandy came. Only because of professional Van driver, who handled this situation and found safe place for passengers we avoided terrible accident. I would not recommend to anybody to travel with New-Tours agency, which main office is located on Brighton Beach Ave.

1
★☆☆☆☆

3 Day trip to Niagara Falls with New-Tours travel agency was terrible. Instead of promised bus with comfortable seats, toilet and other conditions, agency provided 15 seats van. Distance from NYC to Niagara Falls is 400 miles, but it took 13 hours to rich that destination. Tour had pour organization and scheduling. Trip was unsafe. Administration completely failed their responsibilities and got lost when hurricane Sandy came. Only because of professional Van driver, who handled this situation and found safe place for passengers we avoided terrible accident. I would not recommend to anybody to travel with New-Tours agency, which main office is located on Brighton Beach Ave.

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3 Day trip to Niagara Falls with New-Tours travel agency was terrible. Instead of promised bus with comfortable seats, toilet and other conditions, agency provided 15 seats van. Distance from NYC to Niagara Falls is 400 miles, but it took

3
★★★★★

3 Day trip to Niagara Falls with New-Tours travel agency was terrible. Instead of promised bus with comfortable seats, toilet and other conditions, agency provided 15 seats van. Distance from NYC to Niagara Falls is 400 miles, but it took

.

I've purchased a tour for my mom to go to Canada. The tour was fine, but on a way back, mom was supposed to come back to Brooklyn, NY where I was supposed to pick her up. The bus was supposed to arrived betwen 5pm-7pm/ Mom called me at

3
★★★★★

I've purchased a tour for my mom to go to Canada. The tour was fine, but on a way back, mom was supposed to come back to Brooklyn, NY where I was supposed to pick her up. The bus was supposed to arrived betwen 5pm-7pm/ Mom called me at

.

... to experience everything and beyond of what negative reviews have described on here. It is so true, and I am very sorry for all of us who needed to witness the weirdest and uncivil service and attitude for the hard earned money during

3
★★★★★

... to experience everything and beyond of what negative reviews have described on here. It is so true, and I am very sorry for all of us who needed to witness the weirdest and uncivil service and attitude for the hard earned money during

.

I hate the New Tours for their TIPS demands!
We paid our money for all things including payment of the driver and the guide before the trip!
Why does the guide demand the additional $5 TIPS from each person of the group in the end of any trip?!?!?!
It is a CRIME and AGAINST THE LOW!
We give additional $100 to the driver and $100 to the guide for any trip!
But we paid before the trip and that is all!
They do real extortion and robbery each time!
Tax Inspection, I have the video records of all their CRIMES from DIFFERENT TOURS!

1
★☆☆☆☆

I hate the New Tours for their TIPS demands!
We paid our money for all things including payment of the driver and the guide before the trip!
Why does the guide demand the additional $5 TIPS from each person of the group in the end of any trip?!?!?!
It is a CRIME and AGAINST THE LOW!
We give additional $100 to the driver and $100 to the guide for any trip!
But we paid before the trip and that is all!
They do real extortion and robbery each time!
Tax Inspection, I have the video records of all their CRIMES from DIFFERENT TOURS!

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I reserved a 4-day trip to Cape Cod in mid of July for September 1. On the first week of August, Dmitriy - New Tour's employee, called me and asked me to leave a deposit or pay in full. I told him that I would pay on Wednesday, August 10, which I did. On Monday, August 29, a lady from this agency called me and asked if I preferred to share a room with another lady - I paid for single occupancy - I refused. On the same day, I called the hotel which was listed on new tours web-site and where we supposed to stay to find out if I would have lodging in a single room. This was OK. On Tuesday, August 30, Ada, new tours agent, called me after 8PM and left a message on my cell. New Tours office is open till 7PM on weekdays. I returned her call on Wednesday, August 31, at 8AM and she told me they did not have enough people for big bus and I would travel small bus for 16 people or I could switch my trip for Saturday. I told her that I already took days off and they should notified me ahead of time - plus they already made the reservation at the hotel. I told Ada that I did not want to travel in the small bus due to motion sickness. Ada called me at 10AM on Wednesday and tried to convince me to have other tour or have this tour on another day - which was not possible since Tuesday, September 6 was a workday. Ada told me that she had a sick father and because of me she went to work. When I asked her why I was not notified about the bus size on Monday when someone called me about the room, she replied that they cannot provide such info otherwise their boss would fire them. I asked Ada if this bus has a luggage department and she told that she did not know and she needed to find out. I called her around 12PM on the same day and she told me that they would find a space to put my luggage. When I asked what about the luggage of 15 other people, she did not reply. Ada told me that she would call me in 1230 with more info. She did call me. She tried to promise me that she personally would sit me in the bus, without consideration that she would not be able to do so, bus was leaving at 6:45 AM and I my bus pick-up place was not Brighton Beach. I told her that I would cancel my trip and take the money. At 1PM after I told Ada about my decision, Mila - another employee called me and asked me if I want to switch my trip to another day and she also gave me the news about small bus.

I went to this agency on Wednesday, August 31, and was managed to get my money back.

1
★☆☆☆☆

I reserved a 4-day trip to Cape Cod in mid of July for September 1. On the first week of August, Dmitriy - New Tour's employee, called me and asked me to leave a deposit or pay in full. I told him that I would pay on Wednesday, August 10, which I did. On Monday, August 29, a lady from this agency called me and asked if I preferred to share a room with another lady - I paid for single occupancy - I refused. On the same day, I called the hotel which was listed on new tours web-site and where we supposed to stay to find out if I would have lodging in a single room. This was OK. On Tuesday, August 30, Ada, new tours agent, called me after 8PM and left a message on my cell. New Tours office is open till 7PM on weekdays. I returned her call on Wednesday, August 31, at 8AM and she told me they did not have enough people for big bus and I would travel small bus for 16 people or I could switch my trip for Saturday. I told her that I already took days off and they should notified me ahead of time - plus they already made the reservation at the hotel. I told Ada that I did not want to travel in the small bus due to motion sickness. Ada called me at 10AM on Wednesday and tried to convince me to have other tour or have this tour on another day - which was not possible since Tuesday, September 6 was a workday. Ada told me that she had a sick father and because of me she went to work. When I asked her why I was not notified about the bus size on Monday when someone called me about the room, she replied that they cannot provide such info otherwise their boss would fire them. I asked Ada if this bus has a luggage department and she told that she did not know and she needed to find out. I called her around 12PM on the same day and she told me that they would find a space to put my luggage. When I asked what about the luggage of 15 other people, she did not reply. Ada told me that she would call me in 1230 with more info. She did call me. She tried to promise me that she personally would sit me in the bus, without consideration that she would not be able to do so, bus was leaving at 6:45 AM and I my bus pick-up place was not Brighton Beach. I told her that I would cancel my trip and take the money. At 1PM after I told Ada about my decision, Mila - another employee called me and asked me if I want to switch my trip to another day and she also gave me the news about small bus.

I went to this agency on Wednesday, August 31, and was managed to get my money back.

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My first trip with the agency was in 1998. In 2005 I had an excursion to Vermont. Tour guide was just ruthless. For instance, when I asked a simple question about Sterling and Francine Clark museum, she snapped in offensive tone of voice and facial expression while shaking whole her body. I confirm: the question was about the museum, but the answer I received was about... my racial identity. I did not say a word to her, but decided: it is enough; there are many other agencies will charge my money for the service, but humiliation.
After five years, in 2010, I came to the agency again. Bella and Yana did impossible: I got trip to Cape Cod: 2 nights staying by myself in the hotel room and 3 nights to share with another woman.
At the time of departure I found that a tour guide is Nelya the one which disgraced me 5 years ago. She said that according to her note I will stay 2 nights with someone, and the rest by myself. In other words the opposite of what I was told in the office. I did not consider it as a problem at all, but mentioned that was told different. The remark I have made went into something I did not expect. A man which stood next got aggravated, his face turned red, and he shouted at me: "You will not go at all!" (Evidently, it was said in Russian; I was told his name was Volodya). What position does he keep that allow him to yell at the client and dictate unreasonable and dishonorable conditions? If he is not qualified persona, it is OK; but he must know that this was not a place, where he could dictate his own terms. Are directors (owners) of the agency aware of such episodes? Do they know what kind of people represent the staff and eventually the whole business?
The tour guide contacted the agency later. When she put me on the phone with Bella, I did not have a chance to be heard for the reason that Bella could not bring her speech to an end. After that Nelya in a harsh tone of voice stated that I lied about staying by myself in the room. Until the end of first day there were eposides of how Nelya replied on questions have been asked by aged people which were first time on such trip. I confirm: she made improper comments, was rude and arrogant while putting others down for their inquires. On the next day morning, the entire group was in the bus and chatted while waiting for the tour guide. When Nelya just reached the first step in the bus, she grabbed a microphone and articulated: "Kto razgovarivaet?!" ("Who is talking?!") I replied politely: "I!" What Nelya said next has brought me finally to the resolution not to leave as nothing happened over again and let others know what the tour guide said in front of 36 people: "Zakroy rot!" ("Close your mouth!") Her face turned red, and she stated that the group is not going anywhere because I "destruct the tour since yesterday". Nelya said that she "called to the agency, and was told to call the police" on me. She claimed: "I am a volunteer! I work for free! I am going to write petition and all people will sign it!"
Here are my statements. Being a volunteer is a norm in America. Millions of people do volunteer jobs, but it does not mean they possibly will do it unethically. If a tour guide is a volunteer, it does not mean she has rights to disregard consumers" questions about the services and treat them uncivilly by using inappropriate language and offensive facial expression and making false and humiliating accusations. If a tour guide is not able to obtain a paid job due to some reasons, it does not mean consumers have to pay with their money and dignity for her failure and unhappiness.
Whoever will read the lines above: please tell Nelya that being a volunteer is not an excuse for humiliating and verbal harassing people you agreed to serve unpaid.

0
★☆☆☆☆

My first trip with the agency was in 1998. In 2005 I had an excursion to Vermont. Tour guide was just ruthless. For instance, when I asked a simple question about Sterling and Francine Clark museum, she snapped in offensive tone of voice and facial expression while shaking whole her body. I confirm: the question was about the museum, but the answer I received was about... my racial identity. I did not say a word to her, but decided: it is enough; there are many other agencies will charge my money for the service, but humiliation.
After five years, in 2010, I came to the agency again. Bella and Yana did impossible: I got trip to Cape Cod: 2 nights staying by myself in the hotel room and 3 nights to share with another woman.
At the time of departure I found that a tour guide is Nelya the one which disgraced me 5 years ago. She said that according to her note I will stay 2 nights with someone, and the rest by myself. In other words the opposite of what I was told in the office. I did not consider it as a problem at all, but mentioned that was told different. The remark I have made went into something I did not expect. A man which stood next got aggravated, his face turned red, and he shouted at me: "You will not go at all!" (Evidently, it was said in Russian; I was told his name was Volodya). What position does he keep that allow him to yell at the client and dictate unreasonable and dishonorable conditions? If he is not qualified persona, it is OK; but he must know that this was not a place, where he could dictate his own terms. Are directors (owners) of the agency aware of such episodes? Do they know what kind of people represent the staff and eventually the whole business?
The tour guide contacted the agency later. When she put me on the phone with Bella, I did not have a chance to be heard for the reason that Bella could not bring her speech to an end. After that Nelya in a harsh tone of voice stated that I lied about staying by myself in the room. Until the end of first day there were eposides of how Nelya replied on questions have been asked by aged people which were first time on such trip. I confirm: she made improper comments, was rude and arrogant while putting others down for their inquires. On the next day morning, the entire group was in the bus and chatted while waiting for the tour guide. When Nelya just reached the first step in the bus, she grabbed a microphone and articulated: "Kto razgovarivaet?!" ("Who is talking?!") I replied politely: "I!" What Nelya said next has brought me finally to the resolution not to leave as nothing happened over again and let others know what the tour guide said in front of 36 people: "Zakroy rot!" ("Close your mouth!") Her face turned red, and she stated that the group is not going anywhere because I "destruct the tour since yesterday". Nelya said that she "called to the agency, and was told to call the police" on me. She claimed: "I am a volunteer! I work for free! I am going to write petition and all people will sign it!"
Here are my statements. Being a volunteer is a norm in America. Millions of people do volunteer jobs, but it does not mean they possibly will do it unethically. If a tour guide is a volunteer, it does not mean she has rights to disregard consumers" questions about the services and treat them uncivilly by using inappropriate language and offensive facial expression and making false and humiliating accusations. If a tour guide is not able to obtain a paid job due to some reasons, it does not mean consumers have to pay with their money and dignity for her failure and unhappiness.
Whoever will read the lines above: please tell Nelya that being a volunteer is not an excuse for humiliating and verbal harassing people you agreed to serve unpaid.

.

We took a trip to a Statue of Liberty. First of all, a travel agent never mentioned that the tour did not include a visiting of the Statue of Liberty itself, and to the direct question, I received an abstract answer (which could meant both - yes and no). Our guide was Vladimir. From the very beginning he treated us as he was a leader of a Communist Party, and we must obey his rules. During the bus ride from one stop to another he was trying to tell us something interesting, but he was constantly distracted by his cell phone. It's OK, once or twice, but it was nonstop! Without any "Excuse me" or I'm sorry" he continued his speech. Every sentence he started with words: "My wife told..." or "Me and my wife went..." or "I told my wife", and etc. We were sick and tired or his WIFE. The trip was boring and lack of information. It's ended up by passing New Tours Agency and guide's comments that anybody who wants to travel with them again must go with him right now and pay. So, it's all about the money! Not recommend at all! Poor service!

1
★☆☆☆☆

We took a trip to a Statue of Liberty. First of all, a travel agent never mentioned that the tour did not include a visiting of the Statue of Liberty itself, and to the direct question, I received an abstract answer (which could meant both - yes and no). Our guide was Vladimir. From the very beginning he treated us as he was a leader of a Communist Party, and we must obey his rules. During the bus ride from one stop to another he was trying to tell us something interesting, but he was constantly distracted by his cell phone. It's OK, once or twice, but it was nonstop! Without any "Excuse me" or I'm sorry" he continued his speech. Every sentence he started with words: "My wife told..." or "Me and my wife went..." or "I told my wife", and etc. We were sick and tired or his WIFE. The trip was boring and lack of information. It's ended up by passing New Tours Agency and guide's comments that anybody who wants to travel with them again must go with him right now and pay. So, it's all about the money! Not recommend at all! Poor service!

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We took a trip to a Statue of Liberty. First of all, a travel agent never mentioned that the tour did not include a visiting of the Statue of Liberty itself, and to the direct question, I received an abstract answer (which could meant both - yes and no). Our guide was Vladimir. From the very beginning he treated us as he was a leader of a Communist Party, and we must obey his rules. During the bus ride from one stop to another he was trying to tell us something interesting, but he was constantly distracted by his cell phone. It's OK, once or twice, but it was nonstop! Without any "Excuse me" or I'm sorry" he continued his speech. Every sentence he started with words: "My wife told..." or "Me and my wife went..." or "I told my wife", and etc. We were sick and tired or his WIFE. The trip was boring and lack of information. It's ended up by passing New Tours Agency and guide's comments that anybody who wants to travel with them again must go with him right now and pay. So, it's all about the money! Not recommend at all! Poor service!

0
★☆☆☆☆

We took a trip to a Statue of Liberty. First of all, a travel agent never mentioned that the tour did not include a visiting of the Statue of Liberty itself, and to the direct question, I received an abstract answer (which could meant both - yes and no). Our guide was Vladimir. From the very beginning he treated us as he was a leader of a Communist Party, and we must obey his rules. During the bus ride from one stop to another he was trying to tell us something interesting, but he was constantly distracted by his cell phone. It's OK, once or twice, but it was nonstop! Without any "Excuse me" or I'm sorry" he continued his speech. Every sentence he started with words: "My wife told..." or "Me and my wife went..." or "I told my wife", and etc. We were sick and tired or his WIFE. The trip was boring and lack of information. It's ended up by passing New Tours Agency and guide's comments that anybody who wants to travel with them again must go with him right now and pay. So, it's all about the money! Not recommend at all! Poor service!

Pros: None

Cons: Rip offs

.

This is the best Travel company on the Russian market. I went with New Tours all over. Used them for the past thirteen years and never had a problem. Have been to Canada, Boston, Washington DC, Philadelphia, Florida, Cape Cod California and Virginia with this company. I have received a great service from the time of purchase till I got off the bus. Have used other companies before and this company is beyond compare.

2
★★★★★

This is the best Travel company on the Russian market. I went with New Tours all over. Used them for the past thirteen years and never had a problem. Have been to Canada, Boston, Washington DC, Philadelphia, Florida, Cape Cod California and Virginia with this company. I have received a great service from the time of purchase till I got off the bus. Have used other companies before and this company is beyond compare.

Pros: Price, Service, Great Tour Guides!!!

.

Did two tours with this agency: NY and Niagara falls. Very intelegent guides. Got a lot of information. Good organized. Will certainly suggest my friends to share the expirience.

2
★★★★★

Did two tours with this agency: NY and Niagara falls. Very intelegent guides. Got a lot of information. Good organized. Will certainly suggest my friends to share the expirience.

Pros: Quality tours, professional guides.

Cons: fair

.

If you are still considering New Tours for your next trip, look elsewhere. We bought a tour to Niagara Falls for a Labor Day weekend. It was a NIGHTMARE.
It went wrong from the start. We were supposed to leave at 6AM from the Brighton Beach area. However, we left at 6:30AM. A group of tourists, as soon as our bus departed, started drinking vodka and yelling like crazy. They spilled coffee all over the bus. Then it gets worse. We did not even leave Brooklyn, as our bus stopped and it sounded like they could not start it again. As we found out, we were out of gas! The tank was empty! I don??t know what they were thinking when they were trying to get to Niagara Falls from Brooklyn with an empty tank. Some people from office brought a canister of gas but the bus still did not start because this time the battery died.
As a result of that we wasted almost 4 hours of precious time we were supposed to be driving. After everything was fixed, we were told that we can choose to get off the bus on our next stop, in Queens, but nobody would give us our money back, we would only get a credit for the amount we paid for this trip with New Tours.
In addition to that, the tour guide, Sasha, was saying nonsense like, for example, that Pocahontas died in Niagara Falls when she was offered as a human sacrifice to a god. Instead of giving us more time to admire the beauty of the falls, he dragged us to the middle of nowhere to some crappie convenient store to buy cheap cigarettes for those who smoke. He also told us not to go far from the bus while there because we are being watched by the Indians from the forest. If we do, they would kidnap us and do whatever they want. The funniest part was that he was serious.
We did not go into the Cave of the Winds and we did not make a stop in the region of the Finger Lakes even though they were included as parts of the trip.

1
★☆☆☆☆

If you are still considering New Tours for your next trip, look elsewhere. We bought a tour to Niagara Falls for a Labor Day weekend. It was a NIGHTMARE.
It went wrong from the start. We were supposed to leave at 6AM from the Brighton Beach area. However, we left at 6:30AM. A group of tourists, as soon as our bus departed, started drinking vodka and yelling like crazy. They spilled coffee all over the bus. Then it gets worse. We did not even leave Brooklyn, as our bus stopped and it sounded like they could not start it again. As we found out, we were out of gas! The tank was empty! I don??t know what they were thinking when they were trying to get to Niagara Falls from Brooklyn with an empty tank. Some people from office brought a canister of gas but the bus still did not start because this time the battery died.
As a result of that we wasted almost 4 hours of precious time we were supposed to be driving. After everything was fixed, we were told that we can choose to get off the bus on our next stop, in Queens, but nobody would give us our money back, we would only get a credit for the amount we paid for this trip with New Tours.
In addition to that, the tour guide, Sasha, was saying nonsense like, for example, that Pocahontas died in Niagara Falls when she was offered as a human sacrifice to a god. Instead of giving us more time to admire the beauty of the falls, he dragged us to the middle of nowhere to some crappie convenient store to buy cheap cigarettes for those who smoke. He also told us not to go far from the bus while there because we are being watched by the Indians from the forest. If we do, they would kidnap us and do whatever they want. The funniest part was that he was serious.
We did not go into the Cave of the Winds and we did not make a stop in the region of the Finger Lakes even though they were included as parts of the trip.

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.

A nightmare trip to Niagara Falls

If you are still considering New Tours for your next trip, look elsewhere. We bought a tour to Niagara Falls for a Labor Day weekend. It was a NIGHTMARE.
It went wrong from the start. We were supposed to leave at 6AM from the Brighton Beach area. However, we left at 6:30AM. A group of tourists, as soon as our bus departed, started drinking vodka and yelling like crazy. They spilled coffee all over the bus. Then it gets worse. We did not even leave Brooklyn, as our bus stopped and it sounded like they could not start it again. As we found out, we were out of gas! The tank was empty! I don?t know what they were thinking when they were trying to get to Niagara Falls from Brooklyn with an empty tank. Some people from office brought a canister of gas but the bus still did not start because this time the battery died.
As a result of that we wasted almost 4 hours of precious time we were supposed to be driving. After everything was fixed, we were told that we can choose to get off the bus on our next stop, in Queens, but nobody would give us our money back, we would only get a credit for the amount we paid for this trip with New Tours.
In addition to that, the tour guide, Sasha, was saying nonsense like, for example, that Pocahontas died in Niagara Falls when she was offered as a human sacrifice to a god. Instead of giving us more time to admire the beauty of the falls, he dragged us to the middle of nowhere to some crappie convenient store to buy cheap cigarettes for those who smoke. He also told us not to go far from the bus while there because we are being watched by the Indians from the forest. If we do, they would kidnap us and do whatever they want. The funniest part was that he was serious.
We did not go into the Cave of the Winds and we did not make a stop in the region of the Finger Lakes even though they were included as parts of the trip.

0
★☆☆☆☆

A nightmare trip to Niagara Falls

If you are still considering New Tours for your next trip, look elsewhere. We bought a tour to Niagara Falls for a Labor Day weekend. It was a NIGHTMARE.
It went wrong from the start. We were supposed to leave at 6AM from the Brighton Beach area. However, we left at 6:30AM. A group of tourists, as soon as our bus departed, started drinking vodka and yelling like crazy. They spilled coffee all over the bus. Then it gets worse. We did not even leave Brooklyn, as our bus stopped and it sounded like they could not start it again. As we found out, we were out of gas! The tank was empty! I don?t know what they were thinking when they were trying to get to Niagara Falls from Brooklyn with an empty tank. Some people from office brought a canister of gas but the bus still did not start because this time the battery died.
As a result of that we wasted almost 4 hours of precious time we were supposed to be driving. After everything was fixed, we were told that we can choose to get off the bus on our next stop, in Queens, but nobody would give us our money back, we would only get a credit for the amount we paid for this trip with New Tours.
In addition to that, the tour guide, Sasha, was saying nonsense like, for example, that Pocahontas died in Niagara Falls when she was offered as a human sacrifice to a god. Instead of giving us more time to admire the beauty of the falls, he dragged us to the middle of nowhere to some crappie convenient store to buy cheap cigarettes for those who smoke. He also told us not to go far from the bus while there because we are being watched by the Indians from the forest. If we do, they would kidnap us and do whatever they want. The funniest part was that he was serious.
We did not go into the Cave of the Winds and we did not make a stop in the region of the Finger Lakes even though they were included as parts of the trip.

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I had paid at April 4 for tour to Canada from April, 12. They told me that I have to be at 6 AM April 12 at Brighton Beach. I took one week vacation. 40 hours before tour has to be started they called me and canceled tour. I lost my vacation week staying home.

0
★☆☆☆☆

I had paid at April 4 for tour to Canada from April, 12. They told me that I have to be at 6 AM April 12 at Brighton Beach. I took one week vacation. 40 hours before tour has to be started they called me and canceled tour. I lost my vacation week staying home.

from CitySearch
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I had paid at April 4 for tour to Canada from April, 12. They told me that I have to be at 6 AM April 12 at Brighton Beach. I took one week vacation. 40 hours before tour has to be started they called me and canceled tour. I lost my vacation week staying home.

1
★☆☆☆☆

I had paid at April 4 for tour to Canada from April, 12. They told me that I have to be at 6 AM April 12 at Brighton Beach. I took one week vacation. 40 hours before tour has to be started they called me and canceled tour. I lost my vacation week staying home.

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I don't suggest anybody to every use NEW TOURS for any travel needs! What is promised to you regarding the package will most likely change by the time you actually go to your tour. In my grandma's case the tour bus that was suppose to take them from New York to Florida (keep in mind how long of a ride it is, comfort is the most important thing when traveling) was changed last minute to a small bus of 15 people, (their reasoning was that they didn't get enough people to fill up a normal size tour bus, where luggage goes on the bottom and has a bathroom right on the bus). The thing is they did not even tell people who bought this tour, until actual trip. As a result of this my grandmother had to suffer motion sickness the entire ride to Florida. Also they are completely not organized and do not follow a schedule as promised. For example they went to a theme park and did not tell people where to meet in case anybody gets lost, and the tour guide refused to share his cell-phone number in case somebody from the tour gets lost in the park and/or needs assistance. I am taking this matter to the credit card company (since the tour was paid through Visa), I am also getting in touch with consumer affairs and better business bureau.

1
★☆☆☆☆

I don't suggest anybody to every use NEW TOURS for any travel needs! What is promised to you regarding the package will most likely change by the time you actually go to your tour. In my grandma's case the tour bus that was suppose to take them from New York to Florida (keep in mind how long of a ride it is, comfort is the most important thing when traveling) was changed last minute to a small bus of 15 people, (their reasoning was that they didn't get enough people to fill up a normal size tour bus, where luggage goes on the bottom and has a bathroom right on the bus). The thing is they did not even tell people who bought this tour, until actual trip. As a result of this my grandmother had to suffer motion sickness the entire ride to Florida. Also they are completely not organized and do not follow a schedule as promised. For example they went to a theme park and did not tell people where to meet in case anybody gets lost, and the tour guide refused to share his cell-phone number in case somebody from the tour gets lost in the park and/or needs assistance. I am taking this matter to the credit card company (since the tour was paid through Visa), I am also getting in touch with consumer affairs and better business bureau.

Was this review helpful to you?
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.

I don't suggest anybody to every use NEW TOURS for any travel needs! What is promised to you regarding the package will most likely change by the time you actually go to your tour. In my grandma's case the tour bus that was suppose to take them from New York to Florida (keep in mind how long of a ride it is, comfort is the most important thing when traveling) was changed last minute to a small bus of 15 people, (their reasoning was that they didn't get enough people to fill up a normal size tour bus, where luggage goes on the bottom and has a bathroom right on the bus). The thing is they did not even tell people who bought this tour, until actual trip. As a result of this my grandmother had to suffer motion sickness the entire ride to Florida. Also they are completely not organized and do not follow a schedule as promised. For example they went to a theme park and did not tell people where to meet in case anybody gets lost, and the tour guide refused to share his cell-phone number in case somebody from the tour gets lost in the park and/or needs assistance. I am taking this matter to the credit card company (since the tour was paid through Visa), I am also getting in touch with consumer affairs.

0
★☆☆☆☆

I don't suggest anybody to every use NEW TOURS for any travel needs! What is promised to you regarding the package will most likely change by the time you actually go to your tour. In my grandma's case the tour bus that was suppose to take them from New York to Florida (keep in mind how long of a ride it is, comfort is the most important thing when traveling) was changed last minute to a small bus of 15 people, (their reasoning was that they didn't get enough people to fill up a normal size tour bus, where luggage goes on the bottom and has a bathroom right on the bus). The thing is they did not even tell people who bought this tour, until actual trip. As a result of this my grandmother had to suffer motion sickness the entire ride to Florida. Also they are completely not organized and do not follow a schedule as promised. For example they went to a theme park and did not tell people where to meet in case anybody gets lost, and the tour guide refused to share his cell-phone number in case somebody from the tour gets lost in the park and/or needs assistance. I am taking this matter to the credit card company (since the tour was paid through Visa), I am also getting in touch with consumer affairs.

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If you value your time and money, try to avoid New Tours all together.

On multiple occasions New Tours proved to lack basic professional skills. Agents are very rude. Tours are poorly organized. The bus was 30 minutes late. However, we spent almost 2 hours picking up people from the other locations.

How can New York City tour guide miss the Empire State Building or Wall Street or most of the downtown Manhattan all together? No New York Stock Exchange, no Federal Reserve building, not even the famous bull that you always see on TV. ??On your left is the famous Wall Street? was our share of Wall Street experience during the tour.

Come on, New Tours agency! Open a tour guide on NYC, read up, take the GreyHound NYC tour bus.

Same story goes for all tours we took. I can go on and on, but you get the point.

The Traveller

1
★☆☆☆☆

If you value your time and money, try to avoid New Tours all together.

On multiple occasions New Tours proved to lack basic professional skills. Agents are very rude. Tours are poorly organized. The bus was 30 minutes late. However, we spent almost 2 hours picking up people from the other locations.

How can New York City tour guide miss the Empire State Building or Wall Street or most of the downtown Manhattan all together? No New York Stock Exchange, no Federal Reserve building, not even the famous bull that you always see on TV. ??On your left is the famous Wall Street? was our share of Wall Street experience during the tour.

Come on, New Tours agency! Open a tour guide on NYC, read up, take the GreyHound NYC tour bus.

Same story goes for all tours we took. I can go on and on, but you get the point.

The Traveller

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