Basil Resale Center

★★★☆☆
Come see why we are just what you're looking for!
  • 4131 Sheridan Drive

    Buffalo, NY 14221

    Cross street: Harlem Rd

    Map & Directions
  • 716-631-0400

About Basil Resale Center

Hours
Sun 11am-4pm, Mon-Thu 9am-8:30pm, Fri 9am-6pm, Sat 9am-5pm

Automotive

Automotive
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I must say I was very skeptical from reading all of the previous reviews. I must say Basil Resale Center on Sheridan really went out of their way to help me. Joe G and Sandy have been nothing but wonderful. I will be recommending anyone I know who is looking for a reliable vehicle to Basil. They really make you feel part of their family, very personable and always there to answer any and all of my questions. Thanks again Basil I will make sure to send business your way!!

4
★★★★☆

I must say I was very skeptical from reading all of the previous reviews. I must say Basil Resale Center on Sheridan really went out of their way to help me. Joe G and Sandy have been nothing but wonderful. I will be recommending anyone I know who is looking for a reliable vehicle to Basil. They really make you feel part of their family, very personable and always there to answer any and all of my questions. Thanks again Basil I will make sure to send business your way!!

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First time I went in the location and i am not happy with service. i bought 2008 Silverado. there was minor dent and cap missing from step bar. Saleman Joe Gioeli promise met take care of it next day. he will send some1 to fix it in my location but that never happen.. i called numberious time. he never return my phone call and I personally drive at the location. He says he couldn't do anything with it.. i think they are talking advanteage of me just because of i am from differnet country.i will never go at that location again

1
★☆☆☆☆

First time I went in the location and i am not happy with service. i bought 2008 Silverado. there was minor dent and cap missing from step bar. Saleman Joe Gioeli promise met take care of it next day. he will send some1 to fix it in my location but that never happen.. i called numberious time. he never return my phone call and I personally drive at the location. He says he couldn't do anything with it.. i think they are talking advanteage of me just because of i am from differnet country.i will never go at that location again

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Sales staff is very helpful and goes above and beyond to meet your needs. Service dept needs serious improvement, will always try to sell you a bunch of crap you don't need.
Sales - A++++
Service - D-

4
★★★★☆

Sales staff is very helpful and goes above and beyond to meet your needs. Service dept needs serious improvement, will always try to sell you a bunch of crap you don't need.
Sales - A++++
Service - D-

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Business Response:

Todd, I'm glad you enjoyed your sales experience here. I would like to talk to you about your Service experience. If there is anything I can do, I will. You can email me at customerrelations@basilresale.com. I look forward to working with you.
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The stereotype used car dealer. Salesmen were very pushy, wanted me to start filling out paperwork right away, had a car displayed in front of the dealership completely dirty on the inside and out with cigarette ashes all over the interior. I tried to tell the salesmen that i don't like pressure sales tactics and he wouldn't listen. On my way out the door the manager of the dealership said sarcastically, "Good luck trying to find a car somewhere else buddy". If you want one of their cars go to another basil dealer (each owned by a different brother) and they will go take that used care from the sheridan location for you. I had and excellent experience at the transit location and ended up buying a car through them.

1
★☆☆☆☆

The stereotype used car dealer. Salesmen were very pushy, wanted me to start filling out paperwork right away, had a car displayed in front of the dealership completely dirty on the inside and out with cigarette ashes all over the interior. I tried to tell the salesmen that i don't like pressure sales tactics and he wouldn't listen. On my way out the door the manager of the dealership said sarcastically, "Good luck trying to find a car somewhere else buddy". If you want one of their cars go to another basil dealer (each owned by a different brother) and they will go take that used care from the sheridan location for you. I had and excellent experience at the transit location and ended up buying a car through them.

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Business Response:

Alan, I am sorry for your bad experience. I assure you that since your visit, things have changed. We are constantly evolving and have taken your words very seriously. If you would like to discuss your experience further, please call me at 716-204-2506 or email me at customerrelations@basilresale.com. I really look forward to hearing your comments.
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Stay clear of this place. Tried to scam my 82 yr old mother, intimidated her to get her to buy an overpriced piece of junk. Lied about number of owners, the price of the car etc. None of the vehicles are shown with a price on the sticker, so the salesman can quote anything. When my mother said she wanted her kids to come look at the car, the salesman replied " your paying for it not them, why do you need them to look it over". Real professional!

1
★☆☆☆☆

Stay clear of this place. Tried to scam my 82 yr old mother, intimidated her to get her to buy an overpriced piece of junk. Lied about number of owners, the price of the car etc. None of the vehicles are shown with a price on the sticker, so the salesman can quote anything. When my mother said she wanted her kids to come look at the car, the salesman replied " your paying for it not them, why do you need them to look it over". Real professional!

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Business Response:

I'm sorry you and your mother had a bad experience. I assure you this was discussed and would like to hear more about your side. Please don't hesitate to contact me at 716-204-2506 or customerrelations@basilresale.com with any comments.
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I recently bought a Saab 9-3 from here and I must say that it was one of the best experiences! I had been in contact with Internet manager and she through the whole process. When it came time for me to come in I was greeted at the door by both her and the salesmen who was a very friendly guy and very well informed. These people really know how to treat their customers and I would recommend to anyone that is seeking to buy a used car to come here. You won't be let down!

5
★★★★★

I recently bought a Saab 9-3 from here and I must say that it was one of the best experiences! I had been in contact with Internet manager and she through the whole process. When it came time for me to come in I was greeted at the door by both her and the salesmen who was a very friendly guy and very well informed. These people really know how to treat their customers and I would recommend to anyone that is seeking to buy a used car to come here. You won't be let down!

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Business Response:

Glad you had a good experience Adam. If you have any questions or comments down the road, please don't hesitate to contact me at customerrelations@basilresale.com or 716-204-2506.
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recently bought a Saab 9-3 from here and I must say that it was one of the best experiences! I had been in contact with Internet manager and she through the whole process. When it came time for me to come in I was greeted at the door by both her and the salesmen who was a very friendly guy and very well informed. These people really know how to treat their customers and I would recommend to anyone that is seeking to buy a used car to come here. You won't be let down!??

2
★★★★★

recently bought a Saab 9-3 from here and I must say that it was one of the best experiences! I had been in contact with Internet manager and she through the whole process. When it came time for me to come in I was greeted at the door by both her and the salesmen who was a very friendly guy and very well informed. These people really know how to treat their customers and I would recommend to anyone that is seeking to buy a used car to come here. You won't be let down!??

Pros: everything

Cons: none

.

had a rocky start but with a lot of help got everything worked out and now extremely happy in my new car! thanks!

3
★★★☆☆

had a rocky start but with a lot of help got everything worked out and now extremely happy in my new car! thanks!

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Business Response:

I'm glad I was able to help Adam. Thank you again for contacting me and allowing me to work this out with you!
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One word: CROOKS. Made a deal then when I went to sign papers the next day, payment on paper was $125 higher per month then what was agreed on. Finance guy calls in sales guy and questions the transaction, sales guy shrugs his soldier. I walked out. I was absolotely appauled! Ridicuolous business and shady sales people. Buyer Beware!!

1
★☆☆☆☆

One word: CROOKS. Made a deal then when I went to sign papers the next day, payment on paper was $125 higher per month then what was agreed on. Finance guy calls in sales guy and questions the transaction, sales guy shrugs his soldier. I walked out. I was absolotely appauled! Ridicuolous business and shady sales people. Buyer Beware!!

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1 out of 1 people found this review helpful.

.

My family has been dealt with this business for years and have my father, sister, brother and myself in cars that were really good. Yes we have had some problems with the veh. but we buy them used-not new-and all problems have been fixed. I have to say John Foster has always been helpful and pleasant and always remembers my father when I go in for oil changes and asks how he's doing. Salesman like Bill Highland bent over backwards to get me my car and was pleased with my choice. I was very happy with the service my whole family recieved and would go back again and recommend to anyone.

2
★★★★★

My family has been dealt with this business for years and have my father, sister, brother and myself in cars that were really good. Yes we have had some problems with the veh. but we buy them used-not new-and all problems have been fixed. I have to say John Foster has always been helpful and pleasant and always remembers my father when I go in for oil changes and asks how he's doing. Salesman like Bill Highland bent over backwards to get me my car and was pleased with my choice. I was very happy with the service my whole family recieved and would go back again and recommend to anyone.

Pros: Customer Service, Fixing problems with car and finding lenders

Cons: I did feel there was no leway with pricing of cars

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All I can say is to stay away from this place! They will rob you of every penny and take advantage of you. I was knowingly scammed by a sleazy salesman into buying a lemon of a car and was given NO help with fixing any of it because they were well aware of the problems the car had when it was DELIVERED to me with a number of problems by the salesman himself. After they had there money (it was a cash transaction) they have avoided me and the vehicles problems for over a year now. Buyer Beware!

0
★☆☆☆☆

All I can say is to stay away from this place! They will rob you of every penny and take advantage of you. I was knowingly scammed by a sleazy salesman into buying a lemon of a car and was given NO help with fixing any of it because they were well aware of the problems the car had when it was DELIVERED to me with a number of problems by the salesman himself. After they had there money (it was a cash transaction) they have avoided me and the vehicles problems for over a year now. Buyer Beware!

Pros: None

Cons: Terrible service, always reverted to a voicemail box with every call made to them, poor quality of vehicles and overpriced

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Basil Resale Center offers a large selection of used auto's. The auto's that they offer are very competitively priced. The sales staff that I encountered was friendly and helpful AND not as pushy as some other places that I have been to. They are eager for your business and will work with you. Look out for good deals in the local paper before going. They offer a variety of financing options.

4
★★★★☆

Basil Resale Center offers a large selection of used auto's. The auto's that they offer are very competitively priced. The sales staff that I encountered was friendly and helpful AND not as pushy as some other places that I have been to. They are eager for your business and will work with you. Look out for good deals in the local paper before going. They offer a variety of financing options.

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0 out of 2 people found this review helpful.

Message from Basil Resale Center

If you don't find the right car in our inventory, we'll find one for you! Our Internet Director, Steve, will work hard to get you the best price on the vehicle you are trying to locate. She will set you up with an expert who will work tirelessly to earn your business in a respectful, timely manner!

If you are at all unsatisfied, contact our Customer Relations Department that will make sure that your needs are met! Together, we will try to give you the best car buying experience possible!

More about Basil Resale Center

Our Sales, Service, and Internet Team will work tirelessly to get you the information you are looking for and get you into the perfect care for you!

 

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