Monro Muffler Brake & Service

★☆☆☆☆
  • 4631 Lake Rd S

    Brockport, NY 14420

    Map & Directions
  • 585-637-4258

Automotive

Automotive
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This place is terrible. Over the phone I was told I was getting new brakes and rotors and they gave me the price. I go in to get the work done, I paid and drove off. I talk to a mechanic later while looking at my receipt, he told me they didn't put the rotors in at all and the brakepads they bought cost $20 each. Not only did they mark up each break pad to $60 each, For my front and rear breaks to be done in 45 minutes...they charged me $466. So over $200 for 45 minutes of labor? They lie, there work sucks and they are way over priced with everything. I strongly recomend never going here. Brockport Lookout!

0
★☆☆☆☆

This place is terrible. Over the phone I was told I was getting new brakes and rotors and they gave me the price. I go in to get the work done, I paid and drove off. I talk to a mechanic later while looking at my receipt, he told me they didn't put the rotors in at all and the brakepads they bought cost $20 each. Not only did they mark up each break pad to $60 each, For my front and rear breaks to be done in 45 minutes...they charged me $466. So over $200 for 45 minutes of labor? They lie, there work sucks and they are way over priced with everything. I strongly recomend never going here. Brockport Lookout!

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When I took my car to the Monroe Muffler in Brockport, NY they tried to charge me almost double the amount that it would cost for the actual repair. I was quoted at $883 for a radiator and water pump but when i called other shops I was quoted at $475 with tax! I also found out that these types of shops work on commision and will try to get money out of you wherever they can. Unfortunately I had to go back there after finding this out because they have a credit card program that I signed up for which would mean that I wouldnt have to pay the whole thing up front. They agreed to match the price once they were told that I had looked around and had found a much better price. Because I'm a woman they expected me not to do research and to do whatever they said. Then after picking up the car I soon found out that there had been no coolant replaced after they flushed the system!!!! What a mess, I'll never go back to that shop again!

0
★☆☆☆☆

When I took my car to the Monroe Muffler in Brockport, NY they tried to charge me almost double the amount that it would cost for the actual repair. I was quoted at $883 for a radiator and water pump but when i called other shops I was quoted at $475 with tax! I also found out that these types of shops work on commision and will try to get money out of you wherever they can. Unfortunately I had to go back there after finding this out because they have a credit card program that I signed up for which would mean that I wouldnt have to pay the whole thing up front. They agreed to match the price once they were told that I had looked around and had found a much better price. Because I'm a woman they expected me not to do research and to do whatever they said. Then after picking up the car I soon found out that there had been no coolant replaced after they flushed the system!!!! What a mess, I'll never go back to that shop again!

Cons: OVERPRICED

 

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