Bagels & Cakes

★★★☆☆
  • 476 Hamilton St

    Geneva, NY 14456

    Map & Directions
  • 315-781-7643

About Bagels & Cakes

Categories

Food

Food
More choices in Geneva:
Resultset_next

Donuts To Go

PO Box 436 Chancellor, AL

Resultset_next

Heavenly Delights

414 E Magnolia Ave Geneva, AL

2.75 4
Hi! Sign in to let us know how Bagels & Cakes was?
Write a Review
.

I cannot recommend Lori Legott or Club 86. I have never been so disappointed and frustrated with a vendor. I had a horrible experience. Just a few days prior to a wedding, I had to find a new baker because Lori stated she could no longer do what she had promised. She caused a lot of unneeded stress and frustration due to her lack of follow-through, lack of communication, and lack of professionalism.

Months prior to the wedding, a first consult was scheduled with Lori. The intent of the meeting was to meet, test the cakes, and discuss how the cake should be designed. When we arrived, Lori was not there. Per the employee, the appointment was on the books. An employee had to call her to remind her of the meeting. Lori showed up an hour later. An employee found one flavor of cake for us to test while we waited that hour for Lori to arrive. I should have left and cut my losses then. However, I realize mistakes within a small business can happen. I gave the business the benefit of the doubt.

During the consult, I gave Lori a picture of the cake the bride wanted duplicated. It was a fondant cake with lace sugar work. Lori stated that she could schedule a final meeting with the bride and groom upon their arrival in town. She said she would be able to create anything we envisioned. This was not true.

Getting to the final consult was also a frustrating process. We had scheduled an appointment for the Monday prior to the Saturday wedding. The appointment had been set far in advance. I contacted Lori to confirm the appointment a week prior. Lori responded that she was out of town until that Wednesday evening. If I hadn't contacted Lori, I never would have known that she was not in town and would have made a wasted trip. I expressed concern about having a final consult just a few days prior to the wedding. Lori stated that it was not a problem and she would have plenty of time to make the cake desired. This was not true.

So we make another trip a few days prior to the wedding. The one cake that the bride and groom wanted and had waited months to sample was red velvet. I specifically requested that red velvet be available on our final consult. It wasn??t there; one of the employees had eaten it. Lori was also late, once again.

Upon the final consult, Lori asked the bride what cake design she wanted. We gave Lori the same picture shown to her months prior. This is the same picture which should have been in Lori's files. Lori unapologetically stated, 'I don't work with fondant'. 'I don't work with sugar'. We were shocked. Not at any point did Lori state she couldn't create the design we showed her months ago. The bride wanted a fondant cake with sugar work. If Lori had stated she did not work with fondant, we would have moved on to another baker.

I can't fault Lori or this business for not having the skill to create the cake we wanted. However, she should have communicated this.

Lori provided the bride with her book of cakes. Lori stated we could pick a style and she would make it. The cakes were very basic and many were extremely dated. The bride was not happy, but selected a plain three-tier cake with a few orchids. Lori stated ?? ??I can't do that one. We don't have the time.?? The bride picked another cake. Lori replied again ?? ??I can't do that one. I don't have the time.?? Finally, the maid of honor (MOH) flatly said to Lori - "do you even bake cakes here." Thankfully, the MOH brought some humor into the situation. We had a bride in tears, the groom was so frustrated he had to walk outside, and myself and the MOH were furious. If Lori had kept the original appointment on Monday, would she have been able to make the cakes represented in her own book?

We ended up finding another baker. The cake we did end up with was not ideal. But, honestly, a few days prior to a wedding, you get what??s available. We would have definitely gone with a different vendor had Lori had been honest with us from the beginning.

1
★☆☆☆☆

I cannot recommend Lori Legott or Club 86. I have never been so disappointed and frustrated with a vendor. I had a horrible experience. Just a few days prior to a wedding, I had to find a new baker because Lori stated she could no longer do what she had promised. She caused a lot of unneeded stress and frustration due to her lack of follow-through, lack of communication, and lack of professionalism.

Months prior to the wedding, a first consult was scheduled with Lori. The intent of the meeting was to meet, test the cakes, and discuss how the cake should be designed. When we arrived, Lori was not there. Per the employee, the appointment was on the books. An employee had to call her to remind her of the meeting. Lori showed up an hour later. An employee found one flavor of cake for us to test while we waited that hour for Lori to arrive. I should have left and cut my losses then. However, I realize mistakes within a small business can happen. I gave the business the benefit of the doubt.

During the consult, I gave Lori a picture of the cake the bride wanted duplicated. It was a fondant cake with lace sugar work. Lori stated that she could schedule a final meeting with the bride and groom upon their arrival in town. She said she would be able to create anything we envisioned. This was not true.

Getting to the final consult was also a frustrating process. We had scheduled an appointment for the Monday prior to the Saturday wedding. The appointment had been set far in advance. I contacted Lori to confirm the appointment a week prior. Lori responded that she was out of town until that Wednesday evening. If I hadn't contacted Lori, I never would have known that she was not in town and would have made a wasted trip. I expressed concern about having a final consult just a few days prior to the wedding. Lori stated that it was not a problem and she would have plenty of time to make the cake desired. This was not true.

So we make another trip a few days prior to the wedding. The one cake that the bride and groom wanted and had waited months to sample was red velvet. I specifically requested that red velvet be available on our final consult. It wasn??t there; one of the employees had eaten it. Lori was also late, once again.

Upon the final consult, Lori asked the bride what cake design she wanted. We gave Lori the same picture shown to her months prior. This is the same picture which should have been in Lori's files. Lori unapologetically stated, 'I don't work with fondant'. 'I don't work with sugar'. We were shocked. Not at any point did Lori state she couldn't create the design we showed her months ago. The bride wanted a fondant cake with sugar work. If Lori had stated she did not work with fondant, we would have moved on to another baker.

I can't fault Lori or this business for not having the skill to create the cake we wanted. However, she should have communicated this.

Lori provided the bride with her book of cakes. Lori stated we could pick a style and she would make it. The cakes were very basic and many were extremely dated. The bride was not happy, but selected a plain three-tier cake with a few orchids. Lori stated ?? ??I can't do that one. We don't have the time.?? The bride picked another cake. Lori replied again ?? ??I can't do that one. I don't have the time.?? Finally, the maid of honor (MOH) flatly said to Lori - "do you even bake cakes here." Thankfully, the MOH brought some humor into the situation. We had a bride in tears, the groom was so frustrated he had to walk outside, and myself and the MOH were furious. If Lori had kept the original appointment on Monday, would she have been able to make the cakes represented in her own book?

We ended up finding another baker. The cake we did end up with was not ideal. But, honestly, a few days prior to a wedding, you get what??s available. We would have definitely gone with a different vendor had Lori had been honest with us from the beginning.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I am very disappointed at the service I received from Bagels and Cakes...1 year after my wedding. I'll start from the beginning-1. I gave the baker a color swatch so she could match the frosting with my wedding colors...Pastel orange and burnt orange are 2 different colors...2. We asked to have peanut butter with the chocolate and no peanut butter...I let those 2 things go...3. Lastly, 1 year later, my husband and I are so excited to eat the carrot cake that we had on the top of the cake and as soon as he cut a slice we found vanilla, not our carrot cake that we asked for! I spoke with the baker and she said, "What do you want me to do about it?!" I told her I wanted my carrot cake. I'm picking it up tomorrow night.

0
★☆☆☆☆

I am very disappointed at the service I received from Bagels and Cakes...1 year after my wedding. I'll start from the beginning-1. I gave the baker a color swatch so she could match the frosting with my wedding colors...Pastel orange and burnt orange are 2 different colors...2. We asked to have peanut butter with the chocolate and no peanut butter...I let those 2 things go...3. Lastly, 1 year later, my husband and I are so excited to eat the carrot cake that we had on the top of the cake and as soon as he cut a slice we found vanilla, not our carrot cake that we asked for! I spoke with the baker and she said, "What do you want me to do about it?!" I told her I wanted my carrot cake. I'm picking it up tomorrow night.

.

If you need a cake for any occassion this is the place to go,competitive prices for quality ingredients and also such craftmanship in decorating cakes.Ive gotten birthday,graduation and baby shower cakes from here.

PROS: delicious
CONS: none

5
★★★★★

If you need a cake for any occassion this is the place to go,competitive prices for quality ingredients and also such craftmanship in decorating cakes.Ive gotten birthday,graduation and baby shower cakes from here.

PROS: delicious
CONS: none

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Along with this store they also have a club located in Geneva where they have weddings, proms...ect. It is very nice there! The food is good, and the bake goods are excellent. If you are looking for a nice place to have your wedding reception you might want to look into Club 86.

4
★★★★☆

Along with this store they also have a club located in Geneva where they have weddings, proms...ect. It is very nice there! The food is good, and the bake goods are excellent. If you are looking for a nice place to have your wedding reception you might want to look into Club 86.

Was this review helpful to you?
Ratings_icons Ratings_icons

 

Wait, you're the expert.

If you've been to or used Bagels & Cakes, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review