Javier Zelaya MD

I really like Dr Zeyala. The place was packed so he gets a lot of customers it seems, of all ethnicities which is a plus since I am of color and my skin needs special treatment. I got to my appointment early and was still waiting an hour and a half later. I don't see the point of being on time for these things if I have to wait that long. And then once I was in there I only saw the actual doctor for a good 5 minutes. His assistant took over after that. While I like the fact that I got coupons with my perscriptions, the products not covered under insurance (like bleaching cream and acne pads) we're pretty pricey. I paid $25 for copay and then $85 for two small bottles of product. if they don't work I am not going to be pleased that I waited so long and spent so much money!

Pros: Dr Zeyala is very attentive, listens to needs

Cons: The wait was so long for only 8 minutes of attention!

Posted 09/22/09

Burdened with acne for years, and seen a lot of dermatologists who barely examined me. Started seeing Dr Z, smart/efficient/listens! Very Happy w/ progress :) He actually examines you, offers great recommendations. Had extractions, got some samples of meds my insurance didn't cover,met with Dolores. Very practical and effective approach to my acne. My spouse loves the improvement. Feeling real uncomfortable in my skin.
Finally found a dermatology office that I like visiting.

Pros: doc and staff

Cons: none

Posted 05/08/09

Recently called the office panicing over a bleeding growth. Receptionist was extremely helpful in scheduling an appointment the same day. Because of lack of childcare I arrived with my todler.
The staff was helpful in asisting me with may insurance mishap (nightmare) and entertaining my todler while the doctor examined me. Dr Zelaya was professional and a pleasure, he reassured me and adviced on a biopsy after completing a full body skin exam. Within a week I was diagnosed and had outpatient surgery for my skin cancer. What a find!! Actually found him through my insurance website.
Highly recommend this office

Pros: friendly service and professional care

Cons: none

Posted 08/22/07

The Dr's themselves were wonderful. The staff on the other hand is horrible. They have some very shifty practices there. After handing them a proper referral they claim not to be able to use it. This in turn gives me less than a few hours to produce a second one. As we all know PCP's are not always available in such short notice for additional referrals. If they bill me directly they retain 100 percent of the billed cost. If they bill the insurance company they only recieve anywhere from 60 to 70 percent of the cost. This is a fast way for them to make extra money at no additioal cost to them and guess what your the one that has to pay. It is my opinion that this is an unethical practice. There are plenty of dermatologists out there, don't use this one.

Pros: good doctors

Cons: bad office staff

Posted 07/16/07

Dr. Zelaya is a great dermatologist and really takes his work seriously. He's kind and patient and very attentive to details and has the experience to back up his knowledge of dermatology. He's a great find!

Posted 10/29/06