High Peaks Animal Hospital

★★★☆☆
  • 1087 NY-86

    Ray Brook, NY 12977

    Map & Directions
  • 518-891-4410

2.8 5
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I recently brought my 95 yr old mother with her 2 cats to the Malone office for rabies boosters. We stated that the booster was needed when calling for appointment, to the receptioist when arriving, to the assistant in the exam room, and to the vet. After she paid the $167 dollars, we were told to return in a year for the booster and when I asked why the 3 yr booster had not been given, I was told they needed proof of shots. We had the papers with us but not one person explained that they needed to see them prior to giving the shot. Since I had stated 4 times that they needed boosters and no one said anything about proof, I can only assume this is a money grab and poorly run office.

0
★☆☆☆☆

I recently brought my 95 yr old mother with her 2 cats to the Malone office for rabies boosters. We stated that the booster was needed when calling for appointment, to the receptioist when arriving, to the assistant in the exam room, and to the vet. After she paid the $167 dollars, we were told to return in a year for the booster and when I asked why the 3 yr booster had not been given, I was told they needed proof of shots. We had the papers with us but not one person explained that they needed to see them prior to giving the shot. Since I had stated 4 times that they needed boosters and no one said anything about proof, I can only assume this is a money grab and poorly run office.

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\r\nHigh Peaks will giver you good service however they will charge you for it as well. The use a strong, presser sale tactic to push you in to approving all kind of medical care for you animal and most of the customer decision is an impromptu base off sales force they classify as veterinary. The sale of high presser vet care that the animal doses not need most of the time have cause us move from them. \r\n\r\nAnd when you confront them that you can not afford their service due to you need to take care of you family health first them the pet. You are look a pond as you priority is wrong. \r\nDose anyone know where I could find a vet and not a high price wellness center for the animal. \r\n

1
★★☆☆☆

\r\nHigh Peaks will giver you good service however they will charge you for it as well. The use a strong, presser sale tactic to push you in to approving all kind of medical care for you animal and most of the customer decision is an impromptu base off sales force they classify as veterinary. The sale of high presser vet care that the animal doses not need most of the time have cause us move from them. \r\n\r\nAnd when you confront them that you can not afford their service due to you need to take care of you family health first them the pet. You are look a pond as you priority is wrong. \r\nDose anyone know where I could find a vet and not a high price wellness center for the animal. \r\n

Pros: Wellness center

Cons: High presser vet care that the Animal dose not need.

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I found a stray cat who was severely malnourished. After 2 visits with this vet and $170.00 worth of basic service(ie. check up, shots) I ended up with a cat who had worms a week after she was tested and deemed negative and endured a needless surgery at another vet because this one charges $130.00 for a spaying while another I used charges $ 45.00. Not only was the cat made to suffer unnecissarily because of their incompetence but I was charged for a second office visit after being sent away from the first and told to come back when the cat was in better health and promised there would not be a second charge. It seems that they are unable to tell if an animal has been spayed or not because at the first visit they said she hadn't and they can't read their own notes as the vet said to come back in 3-4 weeks. But the clerk was adament that I was supposed to be back in 1-2 weeks. Thus the second charge. Also don't bother to complain to the managing parties in Ray Brook or Bangor NY because in their view if they give you any kind of service despite how poor or inaccurate there will be a full charge. They believe this is fair. Save your time, animals and money, go somewhere else!

0
★☆☆☆☆

I found a stray cat who was severely malnourished. After 2 visits with this vet and $170.00 worth of basic service(ie. check up, shots) I ended up with a cat who had worms a week after she was tested and deemed negative and endured a needless surgery at another vet because this one charges $130.00 for a spaying while another I used charges $ 45.00. Not only was the cat made to suffer unnecissarily because of their incompetence but I was charged for a second office visit after being sent away from the first and told to come back when the cat was in better health and promised there would not be a second charge. It seems that they are unable to tell if an animal has been spayed or not because at the first visit they said she hadn't and they can't read their own notes as the vet said to come back in 3-4 weeks. But the clerk was adament that I was supposed to be back in 1-2 weeks. Thus the second charge. Also don't bother to complain to the managing parties in Ray Brook or Bangor NY because in their view if they give you any kind of service despite how poor or inaccurate there will be a full charge. They believe this is fair. Save your time, animals and money, go somewhere else!

Pros: location

Cons: non existent customer service, exhorbitant prices, incompetence diagnoses

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We are natives of Malone, N.Y. but live in Nashville, Tn. While spending 6 weeks at Lake Titus this summer our 2 Bichons decided to raid our trash and one ate a piece of corn cob. She became very ill--critically ill with a small bowel obstruction needing emergency surgery. A trip to Bngor and then to Ray Brook. I cannot say enough about the care Fifi received. Dr. Cogar is the ultimate in veterinary care as well as all his staff. They did all they could possibly do. We had daily contact and he even gave me his personal cell phone number to call him on his day off with updates. We really thought we would lose Fifi but they saved her. I thought we had the best veterinary hospital in Franklin but these people are right up there with them. They are great! Angie scrambled an egg and I am told Caroline spoon fed her baby food trying to get her to eat. Everyone was so kind and caring.
But above all the leadership of Dr. Cogar makes this the greatest place to take you pet.

Roz & Ron Fleury
Franklin,

5
★★★★★

We are natives of Malone, N.Y. but live in Nashville, Tn. While spending 6 weeks at Lake Titus this summer our 2 Bichons decided to raid our trash and one ate a piece of corn cob. She became very ill--critically ill with a small bowel obstruction needing emergency surgery. A trip to Bngor and then to Ray Brook. I cannot say enough about the care Fifi received. Dr. Cogar is the ultimate in veterinary care as well as all his staff. They did all they could possibly do. We had daily contact and he even gave me his personal cell phone number to call him on his day off with updates. We really thought we would lose Fifi but they saved her. I thought we had the best veterinary hospital in Franklin but these people are right up there with them. They are great! Angie scrambled an egg and I am told Caroline spoon fed her baby food trying to get her to eat. Everyone was so kind and caring.
But above all the leadership of Dr. Cogar makes this the greatest place to take you pet.

Roz & Ron Fleury
Franklin,

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This vet hospital has the best staff. They have kept me up to date with everything that is going on with my dog Lindsey. My Lindsey has become very sick and we are really not sure why yet. The High Peaks Vet Hospital took her in with no questions asked and also showed concern for her. I woke up on a Sunday morning to find my dog Lindsey very ill and i called several vet hospitals they wouldn't even take her in and had no compassion for her.Lindsey is like our baby and we would do anything for her. She is a fun loving dog and very energetic. I would not think twice about sending any of my pets to High Peaks Vet Hospital. I know my dog Lindsey is in the best of hands and THANK YOU SO VERY MUCH TO THE ENTIRE STAFF.

2
★★★★★

This vet hospital has the best staff. They have kept me up to date with everything that is going on with my dog Lindsey. My Lindsey has become very sick and we are really not sure why yet. The High Peaks Vet Hospital took her in with no questions asked and also showed concern for her. I woke up on a Sunday morning to find my dog Lindsey very ill and i called several vet hospitals they wouldn't even take her in and had no compassion for her.Lindsey is like our baby and we would do anything for her. She is a fun loving dog and very energetic. I would not think twice about sending any of my pets to High Peaks Vet Hospital. I know my dog Lindsey is in the best of hands and THANK YOU SO VERY MUCH TO THE ENTIRE STAFF.

Pros: considerate,helpful,loving

 

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