I just got married here last week. The actual event was really great. It was more than we hope for. I would have given it all 5 stars if it werent for the sales person assigned to us. If you are thinking about having your event here, do NOT under any circumstances use a man named Norman.
Norman is a scumbag first rate. He will tell you any lie you need to hear in order to sign anything he puts in front of you. Since Norman is older, he has no computer, and always hand writes everything which gives him an excuse every time you see him for him to tell you that you havent paid him.
During the entire process he told us that 3 things would be done, like painting the terrace which was sort of disgusting, and cleaning lights etc. None of it was done, but he knew we wouldnt care. Norman's little trick is to tell you that "you are going to get something special because I like you." What you dont know is that since you cant actually read the details of the plans, he only tells you 80% of what you are paying for and then on the day you are "suprised" with this generous gift...which isnt a gift at all. He admitted this to me.
The worst part of Norman is that once you have paid him, you will never get any service from him again. We made the mistake of paying him 2 weeks before the wedding in full and we never got to see or talk to him again.
During the wedding, we had 2 attendants. One woman and one man, the woman was very nice, but it was obvious that I was sharing an attendant with another party, but I paid 100% of the cost for him. He was no where to be found after the 1st 2 hours.
The place is beautiful, and the food was good wedding food. The bartender Lloyd was absolutely the best.
The biggest problems came when I had to ask Norman for the remainder of our wedding cake. My wife and her mother-in-law asked the male attendant to save the remainder of the cake and just put it in the back of any car. Now this was a $2000 cake and there was plenty of it left. After trying to get a hold of Norman, he told me that it was the attendant who asked my wife and mother-in-law if we wanted the cake and they said to "throw it away". When I told him I was standing right there, he told me that I could come in and question them myself and that I, my wife and mother-in-law were lying.
Cake is cake...We wanted to keep a small part of it and then donate it to the church so their shelters could enjoy our happiness..ok...but how about this:
In that conversation, Norman tried to tell me that we owed him for 2 more people. That we had underpaid and it was his good graces that he allowed the wedding to go forward because he was a nice guy. In fact we OVERPAID by 8 people and I had to argue with him until he blamed it on the "money guys". I asked him how I recover the extra I had paid, and he said I couldnt. I tried to make logic of this, but it IS on the back of the contract you will sign. When you turn in the place settings, you had better be sure that you have either exact or under count the amount of people.
...and to boot, one of the "Staff" put the main centerpiece in the coat closet because, she admitted to the family memeber in control of picking it up, that she "wanted to take it home, because it was beautiful."
Go in with your eyes open. I am trying not to let this ruin what was a beautiful event...ruined by an unscrupulous sales guy 1/4 of the time I paid for of an attendant and a few sticky fingers staff.
While I encourage anyone with the stamina to do this, Sorry Norman, but I was the test of my group of 6 couples within the next year to be married, and I will tell them not to use you in hopes that you are forced to retire for tainting my wedding.
Pros: Day of service staff makes it feel special
Cons: Sales staff should be used car salesmen.