Xerox Federal Credit Union

★★★☆☆
  • 189 W Main St

    Webster, NY 14580

    Map & Directions
  • 585-787-3400

About Xerox Federal Credit Union

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Hours
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED
3.3333 3
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My wife and I have been members for many years and during that time we went through some financial issues. We were forced into bankruptcy and one of the loans we were paying back was a Xerox auto loan. We found out that they had claimed it twice and were attempting to take out double the value of the loan. Thank goodness we caught it. Later on after paying the bankruptcy off and getting into a much better financial situation, Xerox claimed we never paid the car loan off and closed our account. We had checks bounce and we were unable to get money out of our account. It was a mistake and we had court papers showing it was fully paid. Xerox didn't seem to care but after a while reinstated our account. No apologies, nothing. Recently when my card number was hijacked and I needed to cancel the card they did it again. Telling us we never paid the car loan off and still owed money. This caused a lot of aggravation and again no apologies, nothing. If you are smart, stay away from XFCU.

1
★☆☆☆☆

My wife and I have been members for many years and during that time we went through some financial issues. We were forced into bankruptcy and one of the loans we were paying back was a Xerox auto loan. We found out that they had claimed it twice and were attempting to take out double the value of the loan. Thank goodness we caught it. Later on after paying the bankruptcy off and getting into a much better financial situation, Xerox claimed we never paid the car loan off and closed our account. We had checks bounce and we were unable to get money out of our account. It was a mistake and we had court papers showing it was fully paid. Xerox didn't seem to care but after a while reinstated our account. No apologies, nothing. Recently when my card number was hijacked and I needed to cancel the card they did it again. Telling us we never paid the car loan off and still owed money. This caused a lot of aggravation and again no apologies, nothing. If you are smart, stay away from XFCU.

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I visited Xerox Federal Credit Union when I was in search of a new bank. Although I did not choose this bank I was pleased with the customer service that was provided and offered as a prospective customer. The bank is located in the Webster Village limits across from McDonald's and close to the 104 expressway.

5
★★★★★

I visited Xerox Federal Credit Union when I was in search of a new bank. Although I did not choose this bank I was pleased with the customer service that was provided and offered as a prospective customer. The bank is located in the Webster Village limits across from McDonald's and close to the 104 expressway.

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We love their online banking features and they are so pleasant and easy to deal with. We have had a car loan with them also and had no problems whatsoever. They are great

4
★★★★☆

We love their online banking features and they are so pleasant and easy to deal with. We have had a car loan with them also and had no problems whatsoever. They are great

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