Reliable Laundry & Cleaners

★☆☆☆☆

About Reliable Laundry & Cleaners

Personal Services

Personal Services
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242 E 77th St New York, NY

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The quality of their laundry service is at best average. The only reason I stuck with them was because they are located close to where i live and they accept credit cards. But after they ruined a dress I had given them for dry cleaning and then followed it up with lies, I am taking my business elsewhere.
When I got the dress back all the glass beads at the belt was missing - which i must say was the best part of the dress. During our first discussion about this, they gave me a long list of reasons why this could have happened (which makes me wonder why they even accepted it for dry cleaning when they knew what could happen - dont they know their own business?) and they offered to give me ten times the amount i paid for the dry cleaning. Although I wasnt happy i accepted the offer because i needed to buy another outfit for the evening. Since they didnt have any cash that early in the morning, I agreed on good faith to come back in the afternoon to pick up the cash. But they ended up calling me a few hours later asking for the receipt for the dress because they want to talk to the manufacturer of the dress. When I tried to reason with them (who keeps reciepts of outfits they love and know they will own forever), they said they were busy and will discuss with me in a WEEK and hung up on me. This is completely unacceptable and shame on them for treating a long time customer with such disresprect.

0
★☆☆☆☆

The quality of their laundry service is at best average. The only reason I stuck with them was because they are located close to where i live and they accept credit cards. But after they ruined a dress I had given them for dry cleaning and then followed it up with lies, I am taking my business elsewhere.
When I got the dress back all the glass beads at the belt was missing - which i must say was the best part of the dress. During our first discussion about this, they gave me a long list of reasons why this could have happened (which makes me wonder why they even accepted it for dry cleaning when they knew what could happen - dont they know their own business?) and they offered to give me ten times the amount i paid for the dry cleaning. Although I wasnt happy i accepted the offer because i needed to buy another outfit for the evening. Since they didnt have any cash that early in the morning, I agreed on good faith to come back in the afternoon to pick up the cash. But they ended up calling me a few hours later asking for the receipt for the dress because they want to talk to the manufacturer of the dress. When I tried to reason with them (who keeps reciepts of outfits they love and know they will own forever), they said they were busy and will discuss with me in a WEEK and hung up on me. This is completely unacceptable and shame on them for treating a long time customer with such disresprect.

Cons: Poor customer service, inferior work

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I had been going here for a year or so and thought it was fine. Then they shrunk a sweater I loved. I brought it back and they sent it out again (they apparently don't do the dry cleaning themselves) to try to stretch it back to normal. That didn't work and then they tried to blame me, saying I wore it in the rain or I bought it in too small a size to begin with (meanwhile I had been wearing it for 2 years with no problem). Ultimately they refused to reimburse me.

0
★☆☆☆☆

I had been going here for a year or so and thought it was fine. Then they shrunk a sweater I loved. I brought it back and they sent it out again (they apparently don't do the dry cleaning themselves) to try to stretch it back to normal. That didn't work and then they tried to blame me, saying I wore it in the rain or I bought it in too small a size to begin with (meanwhile I had been wearing it for 2 years with no problem). Ultimately they refused to reimburse me.

Cons: They shrink clothing and don't apologize or pay for it.

 

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